American Chimney Sweeps

The person was very professional and he did a very good job. Thanks American Chimney

We had them replace our chimney from the roof line up very professional did a great job and cleaned up after themselves.

Easy to schedule, friendly crew, finished in record time!

Mike did a great job. He and other took time to do the job right. I ll call again.

I really liked this company. The quality of their work was first rate. I really appreciated their expertise and professionalism. The folks who did the work were extremely courteous, informative, and very neat considering working in fireplaces and chimneys is not the cleanest job. Their pricing was fair and competitive. As much as I would have liked to give them 5 stars all around, we had a communication disconnect. Although they ultimately dealt with it in a highly satisfactory manner, in the process it caused much consternation at a time that was overall quite stressful for us. We were in the process of selling our home, which sold almost immediately resulting in a move-out schedule far more compressed than we had anticipated. Repair of the chimney and fireplaces was the major contingency on the sales contract. After an extensive and thorough inspection, their estimate for returning them to working order was $4,100. I relayed this to my realtor who felt that the scope of work could be reduced and still meet the contingency. I discussed this with American Chimney Sweeps, and they gave me a revised quote that was about half the original. I made a point of explaining to them that, were we staying in the home, we would proceed with the full scope of work, but at this point we wanted to do only the minimum necessary to satisfy the contingency, i.e., "Inspect and clean chimney and fireplaces and return to working order." With this understanding, we scheduled the work. Upon completion the technician wrote on the receipt that the fireplaces were unsafe and constituted a fire hazard absent the completion of the full scope of work as specified in the original quote. Clearly there was a serious miscommunication between the technical and the management people at American Chimney Sweeps. In my attempts to resolve this I spent more time speaking to their answering machine than to company personnel. The balance of the work was finally scheduled and completed on a timely basis. Again, the quality of the work was excellent. They apologized profusely and gave us a discount for the inconvenience. We prefer and like to support small businesses like this one, which happens to be woman-owned. Were we staying in Northern Virginia, we wouldn't hesitate to use them again and highly recommend them. No company is perfect. Mistakes and miscommunication occur. The difference is in how they deal with them. American Chimney Sweeps resolved this quite satisfactorily and did redeem themselves.

They came promptly, were polite, and explained clearly. They took extra time for no charge to wait around until Animal Control came.

They were over an hour late but they were very professional when areived

The work they did was good once they finally kept an appointment and made it out to my house. They did not show up for the initial consult appointment. I called and they said my appointment got canceled. They were over an hour late to the rescheduled consult appointment. Then they never showed up on the day they were supposed to come and do the work. I called an hour after the scheduled appointment window and was told the crews were sent home that morning because it was raining. My appointment window was 1pm-3pm. It stopped raining at noon, so I assumed they would still come. But I never got a phone call letting me know they were not coming. I took the afternoon off from work to basically wait at home for them to not show up. If they would have called me in the morning when they sent crews home to let me know. I would not have been upset. Their scheduling department and customer service need some serious work. For that reason I would never use them again or recommend them.

Did a great job, we will be hiring them every year. Highly recommend them!

I was contacted within a day saying they were in the neigborhood and would be able to come and clean my gutters in about an hour. When they arrived they were very nice and courteous. I felt comfortable working with them. They did a great job cleaning the gutters. While they were up there cleaning the gutters they took a lot of pictures and showed them to me pointing out multiple problem areas that should be fixed. They made reasonable recommendations of what needed to be done and we will continue working with them.

Lewis and Mike were incredibly responsive, knowledgeable and professional. They cleaned the gutters, downspouts and the chimney. I cannot say enough good things about my experience with them.

We had an issue with our chimney and it was taken care off promptly and professionally. Thanks for your great service.

The technician that came to my house is the only reason I m giving this company anything above 2 starts. He was extremely polite and professional. The job started over two hours late and only because I contacted them. Otherwise no one would have shown up. I was informed that we would get pictures and video of the clean up but that didn t happen.

Not on time. Phone is always full and cannot reach management or leave a message. I guess they are very busy. The chimney sweep did get done.

Fast, friendly and great price.

The men that came to our home were amazingly knowledgeable and helpful. They did a great job and answered all of our questions. I will recommend them in the future!

Reason for the rate of three is because the parts to cover my vent took two weeks. I called twice a week and kept saying it would be done and it was not but they got the job done. I was told two days and it took two and a half weeks.

ACS cleaned gutters on entire house and did so in a professional manner. They cleaned and hosed down all gutters and removed all debre. This was about a 11/2 to 2 hour job for price quoted. Very satisfied and will use them again.

They were very thorough.