Windows on Washington

Very very impressed. For anyone that wants a window company that does a top notch job, sells an excellent product, and doesn’t want to ever worry about any part of their window installation, this is the company to use in the DC area. For many of you, you probably started out like I did, looking for the best ‘value’, generally optimizing for price. The more and more I dug into WoW, the more I realized how horribly wrong things can go with getting the wrong type of window, choosing a mediocre manufacturer, and ending up with a subpar installation. My experience with WoW was none of these things. They sell a very high quality product, the OKNA 700s, gave me a lot of confidence they would fix any issues that arrive….for the next 20 years or more and did a picture perfect installation. From the detail on the caulking and insulation to making sure none of my drywall was damaged, I was incredibly impressed. Are they the cheapest in town? No. But they are the best. If you want to buy windows and not have to worry about the installation, quality of the windows or lifetime issues around the windows...use these guys. Hands down.

As a proud and sometimes too hardcore of a DIY homeowner, I am a tough customer when it comes to expectations for a contractor (read: I can be a pain in the neck to ones that don't care enough about quality). I thoroughly put 6-7 contractors through the ringer when selecting windows and siding job 2 years ago. I simply could not find a contractor/window pairing I was satisfied with until I met WoW. Even then, I still ran it like I would my business - I thoroughly interviewed, worked back and forth with estimates, and then essentially did a try before you buy and bought 5 windows (of expected 20+) so I could see the quality before I continued. The end result: I've subsequently did 2 more major jobs (remaining windows) and Hardie siding and I couldn't be happier with WoW. After 2 years of monitoring, the initial results have withstood the test of time. Like so many of the reviewers, there are many things that make them special. Here are some of the highlights that made them special from my perspective: 1. Sales: Polar opposite of "buy today" pressure sale or price goes up sales approach. They are so willing to work with you until you are comfortable in a pressure free environment. Brandon, our trusted Rep, was PHENOMENAL. I checked gmail; we've literally traded 100+ emails since we've started doing business. He is fantastic, as has been every interaction with WoW. 2. Customer Service: We had 1 minor issue with one of our Okna 800 series / HiMark windows. We emailed Brandon, and it was fixed with no hassle as soon as replacement sash was in. Keep in mind: this was a very minor and small black smudge (no wider than angel hair pasta and no longer than length of 1/2 dime). Zero questions or hassle. Easy. 3. Quality. Top to bottom, fantastic. This is the right mix of contractor quality and product quality. Every cut, corner and trim is meticulous. 4. Pride of Ownership. One of the main reasons I was so picky selecting a contractor is because we had some pretty substantial air infiltration issues. It was fairly complex and hard to diagnose exactly what was going wrong. I had energy specialist out to the house, paid for energy audit, etc. We did a lot and no one could find the source. Enter Eric the president of the company. He personally came out to the house on three occasions including the day of the start of the siding installation to confirm options and best approach. Enough said. I felt the WoW love. WoW will be my 1st call for any exterior home improvements. I can personally attest to top notch work for windows, siding, gutters, and aluminum flashing/wraps (windows, roofs, etc.). Thank you WoW for being professional and excellent at what you do. I am a very satisfied customer.

My wife and I just had five new windows installed by Windows on Washington (WoW) a week ago and so far are thrilled with the outcome. The initial consultation was very informative and useful for thinking through the key considerations off a window purchase and installation. Greg was very knowledgeable and responsive to our needs, preferences, and questions. During the initial measurement visit and actual installation, Jose provided top notch service. He was professional and courteous, communicated clearly with us about the arrival time and work to be done, offered several useful pointers about how to maintain the longevity of the windows (e.g., re-painting a slightly rusted lintel over one of the newly installed windows to prevent rust stains), and seemed to do an excellent job coordinating and supporting his team of installers. The OKNA 800 Series windows were installed perfectly, look incredible from inside and out, and are crystal clear. The all-in price for windows plus installation was very competitive. Based on this experience, we would definitely recommend WoW to anyone else getting windows replaced in their home.

WoW was a let down overall. They came in with the highest cost out of 6 estimates received but we decided to go with them based upon their excellent reviews. First, the project was delayed for a month due to shortage of roofing shingles, according to them. Next, communication was poor. Their representative failed to respond to inquires regarding when the project would be completed. While it is not their fault if they couldn't get the materials, it is their fault in not communicating what is occurring or when the project would be completed. When they did begin the project the foreman showed up to begin the job and then never came back to check on the status. When the crew tried to contact him to ask a question about the removal of an attic fan, they couldn't get in contact with him, so they just left it installed even though I requested to have it removed. Apparently, their salesman forget to list it on the job contract. They could have asked us since we were home at the time but they didn't bother to. The foreman did show up 2 weeks after the job was completed to ask for the left over materials that the crew left behind in our driveway, which we had paid for, and which I had to move out of the way to get our vehicles back into the garage. He didn't seem too concerned about how the job went or if we were satisfied with it. The job took 2 days to complete which was fine but they left lots of materials and personal items on the lawn which killed several large areas of grass, which was unnecessary since there was plenty of room on the driveway, sidewalk, and concrete areas to place stuff. They also missed some roofing nails and we ended up getting a flat tire that had to be repaired while we were on a trip away from home. In conclusion, the roof did turn out fine but now we permanently have a non-working attic fan on our roof that we wanted removed. The lack of communication with their company rep's and the job foreman was the biggest disappointment. If they had been one of the cheapest companies I could understand but since they were over $3,000 more than the lowest estimate, we were not impressed, especially after reading all of the glowing reviews! I would not use them again or recommend them to others based upon our experience.

We decided to go with Okna and Windows on Washington after receiving quotes from several other companies. Theirs wasn't the cheapest quote, but we picked them based on reviews on Angie's list and other sites. They were pretty accommodating of our schedule and did a great job of working with us. A special call out to Jun, who was super-friendly and considerate and took the time to answer all of our questions during the measurement and installation process. We had a couple of minor issues with the windows after installation, but they were very responsive and fixed it for us. Overall, we were very happy with the quality and level of service. Highly recommended.

You need to read this review! Every step of the process, from the initial query regarding sales prices to the final thank you after the work crew left, was perfect! We had two picture windows and six bedroom windows replaced on an older brick home. The promises made by the sales person were fulfilled. The product (OKNA) was heavy duty and quality built. The follow up by scheduling was always “right there and on time” regarding weather changes and our needs. The delivery/installation crew was the best part. The minute they each said hello, they took off with what had to be done. There were no missteps or wasted time. It was very obvious those guys knew exactly what and how to do the job. Even my wife mentioned that they were the best we had ever experienced. Don’t think twice about WOW. You will not be sorry! I recommend them 100% and I am planning on future work by them again! Very pleased!

Pleasant experience with this company. Excellent service, pricing and quality Okna windows. from the quote and Installation took exactly 30 days to complete. Highly Recommend this Company

The quality of service and product were great. The windows look beautiful, open so easily, and comply with our HOA regulations without any problems.

We are returning customers to Windows on Washington (new roof in 2014) and had them replace our original wooden windows with all new, vinyl windows from Okna and Provia (patio door). As before, we met with one of their salespersons, Brandon, who gave us the overview of our options, installation procedures, warranties, and so forth. We've had two great experiences with Brandon now; we had already discussed replacing windows once before with him but learned a few new things the second time, as well as finding out about a new offering (Okna 600). Other homeowners I have talked to hadn't heard of Okna; but we did our research and came to the conclusion that these are not only good windows, but that WoW will stand behind the product. From what I've read online, many consider Okna windows to be on par with Anderson or Thompson Creek (without the excessive cost). We were actually quite surprised by how reasonable the Okna windows turned out to be; we chose to go with Okna 600. As before, the entire process went very smoothly. The installation crew worked efficiently but carefully as they moved throughout house replacing and installing new windows. The crew installed new capping on the outside and kept us informed throughout the day on their progress and what items were left; these guys worked hard in some cold weather and increasing winds. By the time they left, around 6PM, we could already tell the difference our new windows were making in the house: it's quieter, the indoor temperature is more evenly distributed (no more cold spots), and the new windows look amazing from inside and out. We're very pleased we decided to replace our windows and just as happy that we chose Windows on Washington (again). WoW will be our first choice when we want to replace other existing doors, siding, etc.

Windows On Washington provided friendly, professional service when I called to have the roof replaced on my 40-year-old townhome. Theirs was not the cheapest estimate I received, but it seemed to be the best based on the quality of materials and service. Due to delays on both my side and WOW's, scheduling the job was trickier than expected, but on the day of, the crew was on-time and worked efficiently. My new roof looks great, and I look forward to having it perform great for decades to come.

OUTSTANDING! From the initial contact through measurement and installation, I couldn't have expected better with a quality product and installation. Very professional with honest window information that other window contractors don't provide. There is a lot of misinformation being provided by other window vendors and most at outrageous prices. We found that spending more money and top dollars does not equate to a quality product or installation. More is mostly less. Windows on Washington contributes true information about windows on many online outlets. After much research and many window vendor visits, we made the right decision and chose Windows on Washington.

Everything went well from the first contact with the sales person to the final installation. All employees were punctual and professional. We did have a small problem with a window frame, and once I reported it, it was fixed the same day.

Excellent Company. We were extremely pleased with the sales and installation team. Thorough, work, clean job, quality windows, excellent warrenty without over selling or insulting other window companies. I interviewed 3 other companies and WoW was the only company that had a price you didn't have to jump through hoops to get. They were straight forward and honest about everything. The only thing they could have done differently is I had to change my order late in the process. I now have an extra 8 windows in the attic that I would have liked them to have let me return or sell back to them. The price listed is with the extra windows.

Project went great from start to finish. Excellent communication on timeline of project. Mr. Kim, Rob, and David did a great job explaining how they plan to install the windows. Mr. Kim did an awesome job of installing the windows with his professional craftsmanship.

This is the second time we have used Windows on Washington, the first job was replacing the 6 windows on the front of the house it went great so we decided to use them again. Young and his team worked both jobs and they have great attention to detail and clean up. Windows went in fast and look great.

Installation was great. First day the installer got held up in an epic traffic jam but called twice to update me on his progress which I thought was great. Everyone was very courteous. WoW was willing to subcontract with another roofer to give us the metal roof we wanted on our bow window, something the other window companies we spoke with were unwilling to do. It took an extra day for the metal roof but to us it was worth it. We also felt they had many more options than some other companies as far as window material, hardware, color, etc.

I can't believe I waited so long. I just replaced 9 double hung windows and a sliding patio door and the dreaded mess didn't materialize. I interviewed 5 companies and the Windows on Washington proposal was the best for my purposes both in price and the quality of the Okna door and windows. The installation went exactly as scheduled and when the crew left you couldn't tell they had been there except for my beautifully functional windows and door. I couldn't recommend them more highly.

Everything went great! We met with Greg for our estimate and he presented a lot of information for us to consider. He was happy to answer any questions that we had throughout. After the estimate, we compared the estimated price and quickly determined that it was fair for the quality they were offering. After signing the contract and providing the initial deposit, we had measurements taken so they could have the windows made. Once the windows arrived, we were notified and scheduled a date for the installation. The crew arrived promptly and completed the job in under 5 hours. They even provided a demonstration of the window features and removal of the panes for cleaning. We are very happy with the end results and the difference between these and our old windows, and even the newer windows elsewhere in the house, is definitely noticeable. We would be happy to work with Windows on Washington again should we need more windows replaced in the future.

Overall it went very well. There was a slight mix-up on scheduling the installation, but the company worked with us to coordinate a make-up date. The company was professional and helpful throughout our interactions. I appreciated very much that the salesman was thorough, but not pushy. They pointed us to places on the internet to get second opinions and reviews for the product they recommended. When it came to installation, the work quality and product quality were excellent. Joon the installer was very professional, friendly, courteous and knowledgeable. They did a little bit of extra molding work for us, and it all looks and works great! Very pleased with the service from Windows on Washington.

Very well. Answered all questions. The owner came out personally to check on everything. The manager was on top of every detail and was both pleasant and professional. The installation crew was very knowledgeable and cooperative.

The service was excellent, no "sales pitch". The representative just discussed what needed to be replaced, explained the service, cost and installation and prepared the quote. The installation was done when expected, the windows are of high quality, and they were installed correctly.

I had never heard of Windows on Washington before a few months ago. I was in the market for new replacement windows for my house and happened to be visiting with friends who were also in the process of researching vendors and options. My friends told me about Windows on Washington. I am so glad they did! I had previously had 6 replacement windows installed about 7 years ago by a different provider, and the windows have been great. However, given 7 years had elapsed I wanted to research current options. Windows on Washington has been excellent from start to finish. Their pricing is fair and the quality of the windows and the installation are top-notch! It took 6 weeks from the day I received my estimate and made my decision to the installation. Greg Schwartz (sales) was a pleasure to work with. He explained all the options very well and was super responsive to my questions during my decision making process. Communications from the office were clear and explanatory of the next steps in the process. Joon Kim, my installer certainly takes pride in his work! He came out a few days after I signed my paperwork to take final measurements. And then he came back for the actual installation. He and his crew did an excellent job and cleaned up from the work at the end of the day. Joon explained what I needed to know about the operation before he left. The windows look beautiful and my house feels like new. Thanks Windows on Washington.

The salesman was good and informative. He made it sound like he was running the deal and then as soon as I agreed to a contract he went MIA. Not totally MIA but he handed it over to someone else to go over, which decreased my confidence the overall experience. One of the measurements we were wanting for the install which he said was possible didn't end up happening because of the miscommunication between him and the installers. Overall, good company. They did a decent job, product was as expected.

Excellent. The quality of the door and installation was beyond expectations.

They were very knowledgeable, and very professional. They were easy to work with I just ended up going with someone else. They were very thorough. The consultant they sent out was very easy to work with.