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Windows on Washington
Handyman for Multiple Small Projects, Thermostat - Install or Replace, Thermostat - Repair or Reprogram,
About us
Simply put - we believe that improving your home should be enjoyable. That is why we spent years designing our consultations, installations, and customer care experiences to minimize stress and provide every client with a fair and honest home improvement experience. Founded in 2005, Windows on Washington has become one of the area’s most respected home improvement companies because we make our clients' homes more beautiful, comfortable, and energy efficient. We are proud Angie’s Super Service Award winners, which we’ve now earned for seven consecutive years. We have an A+ rating with the Better Business Bureau and have never had one filed complaint. In addition, we have hundreds of positive customer reviews on Angie’s List, Customer Lobby, Home Advisor, Guild Quality, Houzz, and Yelp.
Business highlights
Se habla espanol
21 years of experience
Services we offer
Replacement windows, metal & asphalt roofing, exterior doors, sliding doors, fiber cement & vinyl siding, gutters, air sealing & insulation.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9281 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 4% | ||
| 1% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 126-150 of 281 reviews
R C.
Oct 2014
The original windows installed in my house were wood windows , and although initially attractive, they began to develop areas of rot due to water damage over 20+ years despite painting periodically. Wood windows are high maintenance and re-painting is even more time consuming over the years because of need to strip off old layers of paint. Many of my neighbors with these same problems, replaced their wood windows with vinyl insert replacement windows choosing to cover the wood brickmold trim and sills that were most susceptible to rotting, with featureless aluminum flashing. Being an experienced DIYer, I fashioned and replaced many wood window sills and some of the brickmold window trim with PVC trim boards, but while this is durable solution it is more labor intensive and would still require replacement of the wood sashes. So , reluctantly, I decided to look at complete window tear out and replacement, searching for an attractive, energy efficient, and above all low maintenance product.
Product Selection:
After evaluating window products on Internet and a few home shows, I considered three options; aluminum clad windows, vinyl, and fiberglass windows. I decided against aluminum clad windows because a web site warned against any breaks in the cladding would allow moisture to enter and persist in the underlying wood, and I had seen wood rot develop in the lower panel of an aluminum clad patio door of a good friend. Fiberglass looked very good in terms of strength and durability, but was very pricey and there were relatively few distributors. Vinyl was not as strong but probably durable in that nature doesn?t degrade this material and it is impervious to water. But I was not pleased with the relative thinness, strength, or appearance of some of these products. The best unbiased evaluation of window products , I came across, was the Windows on Washington website. This independent window company based in Chantilly , Va, appeared to have installed many different brands of windows and provided an unbiased appraisal of window options available with emphasis on performance and energy efficiency. Although, I live in Maryland, and had not intended to use a Virginia company, I called the company on a Saturday with intention of visiting their showroom. The wife of the owner answered the phone, and informed their showroom was closed because they would be managing a booth at a local home show. So instead, I went to the home show that day, where I met Mr Frank Novotny, the original founder of the firm and father of the current manager. He showed a few attractive high quality window products,, and explained the features without any pressure. I was impressed with his openees , honesty about products, and willingness to spend time with me. The next week , I decided to consider using their company, and gave them a call. Eric Novotny , the head of the firm, arranged to have Mr Joe Bailey, come out to see my project and give an assessment. Joe understood, I was concerned with appearance, energy performance, and low maintenance, and immediately, suggested the Interstate Windows composite windows product as the best choice. This was similar to a product that I had heard was used out West but I didn?t know was available- nor seen used - in the Mid Atlantic region. The product had a higher energy rating than standard vinyl products and also provided composite vinyl brickmold trim that allowed preservation of the look of wood without the heavy maintenance. Joe?s very first suggestion was exactly what I was looking for.
Measurement:
Complete tearout requires careful measurement and is more difficult than window inserts since the rough openings are hidden by interior and exterior trimwork. there is nothing worse for homeowner and window company than to tear out a window only to find thereplacement is too small or worse yet, too large. For the double hung windows , I was willing remove the interior trim , but I also was replacing a large Palladium type window combination high up in the foyer. Ken , from WOW came out a couple of times , and we finally came to set a measurements that seemed appropriate, and the order was placed. When the windows were manufactured and delivered WoW allowed me to pick up the round top unit of the Palladium 3 weeks in advance, so I could take measurements to allow me to make my own pop-in grillework, while the window was still "on the ground".
Installation:
The windows were scheduled for installation in mid -February , last winter-one of our coldest and heavy snow fall winters! Joe Choi and his crew came promptly and went right to work. The double hung windows could not have been sized better, and went in without a hitch. New interior trim replaced the old. despite a light snowfall, the composite palladium window was installed well- the bottom rectangular unit required shimming which Joe did well using a piece of maintenance free PVC.
Followup.
It has been 10 months, and the windows look great, operate smoothly, and are energy efficient. A great product, well installed is all one could ask for. I intend to use WoW for replacement of other units. They were a pleasure to work with.
Response from Windows on Washington
"We really appreciate you taking the time to provide such a detailed account of your WoW experience. It was a pleasure to earn your home improvement business and to complete your window project. We are thrilled that you are enjoying the new windows and are reaping the benefits of their increased energy efficiency."
Catie P.
Oct 2014
The initial sales meeting was the best of all estimates we received. He educated us about windows, what to look for in a replacement window, and took time to explain the pros and cons of each option. The sales pitch was low-key with no pressure at all. Three additional estimates later, we came back to WoW because we felt that we were choosing an installer that understood us and would do a great job on our project.
The installation crew was fantastic--clean, respectful, communicated well and FAST. The job was completed in 6 hours with minimal intrusion.
I recommend that anyone looking for window replacement check out the home improvement blogs--Eric from WoW comments often and with authority. His even-handed, informational approach (never touting his own product), coupled with the depth of knowledge, was very persuasive.
The installation crew was fantastic--clean, respectful, communicated well and FAST. The job was completed in 6 hours with minimal intrusion.
I recommend that anyone looking for window replacement check out the home improvement blogs--Eric from WoW comments often and with authority. His even-handed, informational approach (never touting his own product), coupled with the depth of knowledge, was very persuasive.
Response from Windows on Washington
"Thanks for your kind review. It was a pleasure to complete your project and we very much appreciate your business. Eric spends hours each week online answering homeowners questions from all over the country. It's part of his dedication to providing education and unbiased professional expertise to homeowners that are researching windows and doors, roofing, siding and more. We appreciate your mention of it as that proves that he's making a difference!"
Jay S.
Sep 2014
I had an excellent experience with Windows on Washington (WoW(.
The sales rep arrived on time and was very knowledgeable. He recommended HiMark (Okna) series 800 windows. The offer was about what I had budgeted and did not have to be accepted that day or have an increase in the price like some other companies.
After I accepted the offer, a tech came to measure the windows. He was very courteous and quick. I was told it would take 4 to 6 weeks for delivery. In about four weeks, I received a call saying the windows had arrived and been inspected. We agreed on a date for installation. A crew of three arrived as agreed upon. They immediately started to work by covering the inside of the house with drop cloths. The installation crew was very efficient, professional and courteous.
I have found no problems with the widows or the installation.
The sales rep arrived on time and was very knowledgeable. He recommended HiMark (Okna) series 800 windows. The offer was about what I had budgeted and did not have to be accepted that day or have an increase in the price like some other companies.
After I accepted the offer, a tech came to measure the windows. He was very courteous and quick. I was told it would take 4 to 6 weeks for delivery. In about four weeks, I received a call saying the windows had arrived and been inspected. We agreed on a date for installation. A crew of three arrived as agreed upon. They immediately started to work by covering the inside of the house with drop cloths. The installation crew was very efficient, professional and courteous.
I have found no problems with the widows or the installation.
Response from Windows on Washington
"Thank you so very much for taking the time to provide a review of our products and services. We appreciate your business and the opportunity to work on your home. Please do not hesitate to contact us should you have any home improvement needs in the future."
William C.
Sep 2014
We looked for the most reputable company to do our job. Our 1967 home had original windows. Our insulation was.... well -1967. Our heating and cooling bills were crazy. Many of our windows wouldn't lock and leaked enough air to blow out a candle on a table.
Pella and Anderson people gave estimates that were not only twice as high but included the proviso that we'd need to get contractors to repair plaster and paint etc.
Eric came from WoW for a consult and talked with us at length. Twice. Very knowledgeable and NOT selling something.
I thought I was buying really good windows. But what I was really buying was really GREAT windows and most importantly, installation from a fantastic team. For both the air sealing/insulation and the window replacement, the crews were on time, polite, professional.
WoW did our replacement windows in two days. 33 windows. Our old windows were a challenge to remove.There was a bit of mess. The crews cleaned up in fine fashion. Interior finish and caulking were perfect. Outside finish exceeded our hopes. I know many contractors in my area. I'd call Windows on Washington first.
Pella and Anderson people gave estimates that were not only twice as high but included the proviso that we'd need to get contractors to repair plaster and paint etc.
Eric came from WoW for a consult and talked with us at length. Twice. Very knowledgeable and NOT selling something.
I thought I was buying really good windows. But what I was really buying was really GREAT windows and most importantly, installation from a fantastic team. For both the air sealing/insulation and the window replacement, the crews were on time, polite, professional.
WoW did our replacement windows in two days. 33 windows. Our old windows were a challenge to remove.There was a bit of mess. The crews cleaned up in fine fashion. Interior finish and caulking were perfect. Outside finish exceeded our hopes. I know many contractors in my area. I'd call Windows on Washington first.
Response from Windows on Washington
"We really appreciate your review of our consultation process, products and installation practices. I know my Team works hard to reach 100% client satisfaction and I know they will be pleased when I share your positive feedback with them. We truly enjoyed working with you and completing this project for you. Thanks again for trusting us with your home and please let me know how we can be of service in the future. Regards, Eric Novotny President"
Rachel D.
Aug 2014
I was very happy with the window installation. We got several estimates, and while this was not the lowest estimate, we felt it was the best deal. In doing research, it was hard to find commentary or reviews on specific brands, but WoW uses Okna 500, which was one brand and model that I consistently found good reviews on.
The initial visit was informational and low-pressure - very appreciated after having one estimate that was like having a used car salesman in our house. Once we decided to use them, they made another visit to do precise measurements for ordering. Once the windows came in, they called me and we scheduled the installation. I left for the day while they worked. When I came back, the lead installer gave me precautions about the caulking still being wet and also demonstrated all the features of the window for me.
There was no dust and they did a great job cleaning up. We have a baby, so lead containment/remediation was particularly important to us! The windows upstairs tested positive, and they took great precaution in ensuring that dust did not enter the house.
I hate to downgrade for responsiveness/communication, but it has to be done. First, I had to make two phone calls to get someone to come out to do an estimate. Secondly, I had a question which I emailed, and the person who responded tried to answer but did not have my project information in front of them, so she wasn't really able to answer the question. She should have waited until she had my information in front of her. And finally, during the project, the lead installer told me a time that they would likely be done - that time came and went without a call, so I called the office and asked for his number. I'm terrible with names and couldn't remember the person who was there. The person who answered the phone should have looked up who was working on my house, but did not, and connected me with the wrong person. Ultimately, all of these were minor, but this is why I did not give them an A for responsiveness.
The windows are wonderful! We are so happy to have windows that open and close easily. We are looking forward to the reduced energy costs this winter and not being frozen out of our basement. The previous owner had replaced some, but not all of the windows, and it is readily apparent that these windows are of much nicer quality than the ones that the previous owner replaced. While windows are not the sexiest home improvement, I am SO glad that we did our windows and chose WoW for this project.
The initial visit was informational and low-pressure - very appreciated after having one estimate that was like having a used car salesman in our house. Once we decided to use them, they made another visit to do precise measurements for ordering. Once the windows came in, they called me and we scheduled the installation. I left for the day while they worked. When I came back, the lead installer gave me precautions about the caulking still being wet and also demonstrated all the features of the window for me.
There was no dust and they did a great job cleaning up. We have a baby, so lead containment/remediation was particularly important to us! The windows upstairs tested positive, and they took great precaution in ensuring that dust did not enter the house.
I hate to downgrade for responsiveness/communication, but it has to be done. First, I had to make two phone calls to get someone to come out to do an estimate. Secondly, I had a question which I emailed, and the person who responded tried to answer but did not have my project information in front of them, so she wasn't really able to answer the question. She should have waited until she had my information in front of her. And finally, during the project, the lead installer told me a time that they would likely be done - that time came and went without a call, so I called the office and asked for his number. I'm terrible with names and couldn't remember the person who was there. The person who answered the phone should have looked up who was working on my house, but did not, and connected me with the wrong person. Ultimately, all of these were minor, but this is why I did not give them an A for responsiveness.
The windows are wonderful! We are so happy to have windows that open and close easily. We are looking forward to the reduced energy costs this winter and not being frozen out of our basement. The previous owner had replaced some, but not all of the windows, and it is readily apparent that these windows are of much nicer quality than the ones that the previous owner replaced. While windows are not the sexiest home improvement, I am SO glad that we did our windows and chose WoW for this project.
Response from Windows on Washington
"Thank you for taking the time to complete such a thorough review. We very much appreciate your feedback. We strive for 100% customer satisfaction at all times, and always welcome opportunities to improve our service. We are thrilled that you are enjoying the new windows! It was our pleasure to complete this project for you. Please do not hesitate to contact us should you need any additional service in the future. Best Regards, The WoW Team"
Phong N.
Jul 2014
I wanted an Okna sliding door and was fortunate to have found Wow. They provided the best price, excellent communication. Installation when well, the quality of the installation and product is excellent. I am very happy with the entire process.
Response from Windows on Washington
"The WoW Team very much appreciates your review on our products, installation and service. It was our pleasure to complete your door project! We pride ourselves on choosing only best-in-class products and maintaining the highest possible installation standards. We look forward to serving your home improvement needs when the time comes for replacement windows, siding, roofing or insulation for your home."
James A.
Jul 2014
This is the second major home renovation project which we've contracted with Windows on Washington. They replaced all our windows several years and we were so impressed with the customer service, integrity and honesty of the owners that they were our first choice when it came time to replace the roof even though they were not the cheapest. We could've gotten the roof done for a little less but we the peace of mind we had knowing that they would expertly install the roof with high quality materials, clean the work area to our satisfaction and that we could trust them to do all they said they would do made the price difference inconsequential.
Response from Windows on Washington
"Thank you for submitting your review on our roofing products and services. The WoW Team very much appreciates it! We work hard to create and maintain a trusting relationship with our clients, and we were thrilled when you chose WoW to install your new roof. As always, should you require service in the future, please do not hesitate to call on us. We stand behind our products and services 100%. Also, when you're ready to tackle a door, siding or insulation project, please let us know!"
Dana C.
Jul 2014
unknown
Response from Windows on Washington
"Thank you for the kind review of our service! It was our pleasure to complete your replacement window project and we look forward to serving your future home improvement needs."
Roland T.
Jun 2014
The work was done ok, but I had to insist that part of the project be done over. They wanted to leave it for me to finish.
They finally fixed the problems (paint and bad plaster job).
Clayton S.
May 2014
Great. They exceeded all expectations.
Response from Windows on Washington
"[removed member name], Thank you for your kind words in reviewing Windows on Washington. It was our pleasure to complete your project. We truly hope you enjoy the windows! Please let us know if and when we can be of any additional service."
Ling N.
May 2014
Windows on Washington helped with repair and installation of two front door sidelites and a transom under the door manufacturer's warranty. There was an issue of water getting past or under the threshold and being wicked up into and rotting the door jamb and frame. Eric from Windows on Washington diagnosed the problem and advocated on my behalf to get the entire sidelites/transom unit replaced under manufacturer's warranty. When the door manufacturer's installer came to replace the unit, Eric showed up with a crew of 3 to help. He made sure the subfloor was built up to provide proper drainage and prevent wind-driven rain from getting under the threshold. He and his crew were instrumental in getting the replacement door unit installed properly.
Since 2009, Windows on Washington has done several projects for me, replacing all my windows, my front door, and air sealing my basement. Every project was done to my satisfaction. They are always responsive to my questions (and I had many), especially Eric, who is very knowledgeable about aspects of the products they use and the work they do. They are honest, fair, and trustworthy. Their after-service support, should you need it, is unparalleled. I wholeheartedly recommend Windows on Washington as the contractor of choice for all they do.
Since 2009, Windows on Washington has done several projects for me, replacing all my windows, my front door, and air sealing my basement. Every project was done to my satisfaction. They are always responsive to my questions (and I had many), especially Eric, who is very knowledgeable about aspects of the products they use and the work they do. They are honest, fair, and trustworthy. Their after-service support, should you need it, is unparalleled. I wholeheartedly recommend Windows on Washington as the contractor of choice for all they do.
Response from Windows on Washington
"Thank you so much taking the time to share your WoW experience and for the very kind review. You have been a pleasure to work with and we are very much appreciate your trust in Eric and the WoW Team. We look forward to working together in the future, should you have additional home improvement needs."
Chris H.
May 2014
Great service. Installation happened on schedule and was completed the same day. All the double-hung windows operation smoothly, and we've gone through a couple of rainstorms with no leaks. The work crew left the interior clean and didn't disturb the landscaping. We love the look of the new bay window.
Response from Windows on Washington
"Thank you for your review on Windows on Washington. We wanted to let you know we appreciate you trusting us with your home and taking the time to reflect on your experience. Our employees are the reason for our success and we will pass along your compliments the crew. Please let us know if we can be of any additional service."
Kristy W.
May 2014
Windows on Washington did a great job! We had estimates from about 7-8 different companies including Thompson Creek, Window Nation and many others in theDC/NoVa area to include companies that also work with the OKNA windows and doors. We felt that WoW offered us what we wanted (the OKNA windows and sliding glass door) at a good price with the record of service that we were looking for. There were others out there that offered, or could get the same windows, but the details of installation were different and so we did not choose those providers even though the cost was less. The installers were on time and stayed late to get everything done in one day. It took more time because in our townhouse the window openings were skewed. Anyway, they did a great job. Our winter heating bills have gone down. We LOVE the OKNA sliding glass door and so far everything is just as it should be. I would recommend Windows on Washington to those looking for great windows at a good price for great service.
Response from Windows on Washington
"Thank you for your review on Windows on Washington. We wanted to let you know we appreciate you trusting us with your home and taking the time to reflect on your experience. We will pass along your compliments to Okna on their sliding glass door - they will be thrilled that you love it! Please let us know if we can be of any additional service and for your future home improvement needs."
Michael F.
Apr 2014
Eric came out for the initial consult, he is extremely knowledgable and gave a through run down of the WoW product portfolio. I didn't realize that WoW also did roof installations! The turnaround on the detailed itemized quote was quick, clear and concise. After accepting the quote, WoW mobilized their team to cater to my schedule and strict timeline. We were expecting our first child and needed things to be done as quick as possible! They didn't fail to deliver by mobilizing two teams to install the windows and roof, we got everything done with time to spare:) WoW is a well oiled machine that delivers a superior product and keeps you in the loop at all stages of the project. I would highly recommend Eric and the WoW team to anyone looking to replace their windows and/or roof. I look forward to replacing the rest of the windows in my house!
Response from Windows on Washington
"Thanks so much for your kind review, [member name removed] and congratulations on the new house! The WoW Team very much appreciates your business. It was a pleasure to complete your roofing and window projects and we look forward to providing you with service for your upcoming home improvement needs."
Meghan H.
Mar 2014
The job took 1.5 days. Young from Windows on Washington was the installer and did a wonderful job. He's the same person that installed all the windows and doors on my house back in January 2013. I would use him in a heartbeat again due to his attention to detail and pleasant demeanor. The owner of Windows on Washington is Eric Novotny. He is great to work with as well. He is very professional and willing to go above and beyond to exceed your expectations. Oh, and did I mention that the work turned out great! Now, I don't have to worry about water damage and don't have to get up on my roof to paint those dormers ever again! Thank you, Eric and Young from Windows on Washington! I'll be calling you for my next outdoor project.
Response from Windows on Washington
"Thank you for your review on Windows on Washington. We wanted to let you know we appreciate you trusting us with your home and taking the time to reflect on your experience. Our employees are the reason for our success and we will pass along your compliments Eric and Young. Please let us know if there is anything you need. We look forward to serving all of your home improvement needs in the future. The WoW Team"
Susan M.
Mar 2014
We had another company give us an estimate and they were very pushy and wanted us to sign the same evening they initially came out. Windows on Washington did not use high powered sales tactics and were professional. About six months after they completed the job, I noticed caulk was not put on an inside window and they came right out and made the fix.
Response from Windows on Washington
"Thank you for your endorsement of Windows on Washington. We are pleased to hear how happy you are with your new windows. Sometimes things don't always go perfectly with an installation but we always stand behind our work and we were more than happy to come out and fix the problem. We would like to thank you for your patience and understanding, it was a pleasure doing business with you."
Lori G.
Feb 2014
This company and its employees were excellent! The windows are excellent quality, the staff is very professional and they stand behind their work 100%. I particularly like that they employ al of their contractors, no day laborers here! I wish every company did business like they do. I happened upon this company on a construction blog where numerous contractors and home builders highly suggested them. Glad I found them!
Response from Windows on Washington
"Thank you for your review on Windows on Washington. We wanted to let you know we appreciate you trusting us with your home and taking the time to reflect on your experience. We know that our employees are the reason for our success and thank you for sharing the experience you had with them here on Angie's List. Please let us know if there is anything you need. We look forward to serving all of your home improvement needs in the future. The WoW Team"
William M.
Feb 2014
Quick summary: sales experience, install, and product installed were great. After sales support for an install problem was terrible. Two cancellations - one on a weekday I took off. BEWARE: warranty issues seem to be done "When we're back in the area" i.e. at their convenience, not yours. They did come and fix the issue correctly on the third appointment and did a good job.
Original Review:
I called WoW for two reasons. First were the reviews on Angies List. Second because they are one of the few in our area that carry the Okna windows line. The other Okna dealer in our area is not a company we want to deal with (and weren't not the only ones based on other AL reviews). The salesman, Brandon, was great and could talk the numbers. He knows the product specs well and I appreciate that. The quote process was low pressure and no BS. We purchased windows in our old home and it was a terrible experience getting quotes.
We went with Okna 800 series windows. It took 2 mos or so for them to arrive and we got an install appointment about a week or so later. The crew showed up on time, protected our floors, moved quick, did great work. Everyone was polite and efficient. Each windows was cleaned inside and out which we appreciated.
It was a chunk of change to drop on vinyl windows, but the house is noticeable tighter and quieter. The first night after the install we had stiff winds outside. Before the replacements we could feel the drafts and cold air flow through the house. With the new windows there isn't so much as a hint of air infiltration. Great windows, great install.
FOLLOW-UP:
Within 1 week of the install the casing WoW installed in our shower peeled due to moisture. The back band was not properly sealed, water infiltrated, and the wood/paper backing expanded causing separation. I contacted WoW to have them come out and fix this issue. This is probably a 30 min job tops. I was told they would get back to me once they could determine when their guy would be "back in the area". They contacted me a few days later and scheduled an appointment for Fri 3/21.
I took off work that day and thankfully scheduled other contractors to make the best of my day off. The other contractors arrived on time, but about an hour before the WoW appointment their office called to cancel. They wanted to reschedule for another weekday but I explained that i'm not taking off any more work. A few days later they rescheduled for a time when they would be "back in the area again" - Sat 4/5 around 10am - 12pm.
That appointment came and went and I got a call that afternoon at 4pm or so asking to reschedule again. At this point i'm going to fix it myself. I'm fortunate that I have the tools and skills to do this.
Needless to say, i'm unimpressed with the after sales service. I paid for their top of the line windows and install and i'm upset. IMO it's how a company handles warranty issues - the stuff that comes right off the bottom line - that reveals how committed a company is to customer service.
Update 2: WoW came out on the third appointment to fix the issue. The craftsman who came out arrived on time, took his time and did it right.
Original Review:
I called WoW for two reasons. First were the reviews on Angies List. Second because they are one of the few in our area that carry the Okna windows line. The other Okna dealer in our area is not a company we want to deal with (and weren't not the only ones based on other AL reviews). The salesman, Brandon, was great and could talk the numbers. He knows the product specs well and I appreciate that. The quote process was low pressure and no BS. We purchased windows in our old home and it was a terrible experience getting quotes.
We went with Okna 800 series windows. It took 2 mos or so for them to arrive and we got an install appointment about a week or so later. The crew showed up on time, protected our floors, moved quick, did great work. Everyone was polite and efficient. Each windows was cleaned inside and out which we appreciated.
It was a chunk of change to drop on vinyl windows, but the house is noticeable tighter and quieter. The first night after the install we had stiff winds outside. Before the replacements we could feel the drafts and cold air flow through the house. With the new windows there isn't so much as a hint of air infiltration. Great windows, great install.
FOLLOW-UP:
Within 1 week of the install the casing WoW installed in our shower peeled due to moisture. The back band was not properly sealed, water infiltrated, and the wood/paper backing expanded causing separation. I contacted WoW to have them come out and fix this issue. This is probably a 30 min job tops. I was told they would get back to me once they could determine when their guy would be "back in the area". They contacted me a few days later and scheduled an appointment for Fri 3/21.
I took off work that day and thankfully scheduled other contractors to make the best of my day off. The other contractors arrived on time, but about an hour before the WoW appointment their office called to cancel. They wanted to reschedule for another weekday but I explained that i'm not taking off any more work. A few days later they rescheduled for a time when they would be "back in the area again" - Sat 4/5 around 10am - 12pm.
That appointment came and went and I got a call that afternoon at 4pm or so asking to reschedule again. At this point i'm going to fix it myself. I'm fortunate that I have the tools and skills to do this.
Needless to say, i'm unimpressed with the after sales service. I paid for their top of the line windows and install and i'm upset. IMO it's how a company handles warranty issues - the stuff that comes right off the bottom line - that reveals how committed a company is to customer service.
Update 2: WoW came out on the third appointment to fix the issue. The craftsman who came out arrived on time, took his time and did it right.
Response from Windows on Washington
"Thank you so much for the kind words about our company. It was our pleasure to help you with your window project. We pride ourselves on being up front and honest with our customers. Great news about your reduced air infiltration on the first night of your completed project! I will pass on your kind remarks about our staff, especially Brandon, to them. Please let us know if there is anything you need and it was a pleasure doing business with you. The WoW Team"
Brinson E.
Jan 2014
It was good grade quality windows and workmanship and they did it all for $8000, and that was a better price than we ever received from anyone and it was quality windows. I liked their professionalism. They showed up on time whenever they came out to do measurements or estimates or whatever. They quoted a good price. Once they did the job, they realized that they were able to better the price that they originally gave us so we ended up paying less than we had actually contracted to pay. They worked very quickly and they cleaned up afterwards. They did everything that they said they were going to do at the time that they said they were going to do it.
Response from Windows on Washington
"Thank you for trusting us with your home improvement project. We are humbled by your selection of our company to be chosen to complete your window project. Your satisfaction is our number one priority and we were happy that we found additional savings for you after your project contract was signed. Honesty is at the core of our business and if we can save on installaiton costs we are happy to pass that savings on to you. Thank you again for your business and kind words. The WoW Team"
Joe F.
Jan 2014
A very competent team of three removed all existing window shutters and installed their replacements. They were very tidy and professional and when they finished they carted everything away.
Response from Windows on Washington
"We are pleased to hear how happy you are with the result of your shutter project. Thank you for taking the time to review our company, we understand how important it is to get the job done correctly. It was a pleasure doing business with you, please let us know if you need anything. The WoW Team"
William A.
Dec 2013
Other than having to wait for the doors to be made and a one day rain delay, it when excellently. Hosa and his crew did an exceptional job repairing the rotten wood, installing the doors, and doing the interior/exterior molding. I highly recommend them to anyone.
Response from Windows on Washington
"We appreciate the kind words you have shared about Windows on Washington. We wanted to thank you for your patience in the delay with the manufacturing your doors and with the delay of your installation due to weather. It is great to hear just how pleased you are with the carpentry work and new doors. We are glad that we could help you and we hope to assist you with and future projects that may have. Thank you for your business, The WoW Team"
Raquel R.
Dec 2013
The whole process went almost flawlessly. WoW goes into our top 5 home contractors ever (and we've used quite a few).
We met with Brandon on the initial consult. He gave a knowledgeable and comprehensive presentation on their products. We weren't familiar with the product line (Okna), but after we did our research, we found that they produce a quality window. Brandon did not waste time bashing competitors (this was not our experience with other replacement window contractors).
The installation was painless. The crew was efficient and clean. They finished the job in a day, and did such a good job cleaning up, you couldn't tell a major renovation had just been completed. There were no issues with window fit, because of the careful measurements that had been previously taken.
We did have a small punch list that was promptly taken care. One sash had a tiny scratch in the glass, but WoW replaced it without issue.
Our only minor complaint was that with how Okna packages the windows, we had several windows with scuff marks on the top horizontal surface of the lower sash. Since they weren't very noticeable and it didn't seem significant enough to replace the entire sash, we went with WoW's suggestion of using goof-off to remove the scuffs. This worked in removing the scuff, but left a haze instead.
During this past summer, our electric bills have been ~20% lower. So far this winter, the house has been noticeably more comfortable.
We met with Brandon on the initial consult. He gave a knowledgeable and comprehensive presentation on their products. We weren't familiar with the product line (Okna), but after we did our research, we found that they produce a quality window. Brandon did not waste time bashing competitors (this was not our experience with other replacement window contractors).
The installation was painless. The crew was efficient and clean. They finished the job in a day, and did such a good job cleaning up, you couldn't tell a major renovation had just been completed. There were no issues with window fit, because of the careful measurements that had been previously taken.
We did have a small punch list that was promptly taken care. One sash had a tiny scratch in the glass, but WoW replaced it without issue.
Our only minor complaint was that with how Okna packages the windows, we had several windows with scuff marks on the top horizontal surface of the lower sash. Since they weren't very noticeable and it didn't seem significant enough to replace the entire sash, we went with WoW's suggestion of using goof-off to remove the scuffs. This worked in removing the scuff, but left a haze instead.
During this past summer, our electric bills have been ~20% lower. So far this winter, the house has been noticeably more comfortable.
Response from Windows on Washington
"Thank you for taking the time to review Windows on Washington. We are pleased to hear how happy you are with your new windows and the energy savings you have already received. It give us great pleasure when our customers go out of their way to talk about our WoW staff, as they are our greatest asset and we will pass your comments on to Brandon and your installation crew. We have passed on your comments about the packaging method of your windows on to Okna and we appreciate your feedback in this area. It was a pleasure doing business with you. The WoW Team"
Mark Z.
Dec 2013
Good experience with sales process, there was a snag in measurement, but it didn't affect the delivery date - 8 weeks since order. Installation was above and beyond - crew worked all day, until 8pm to finish it before rain. Also, they cleaned up very well and did a great job quality wise
Response from Windows on Washington
"We are pleased to hear how happy you are with the result of your project. Thank you for taking the time to review our company, we understand how important it is to get the job done correctly. It was a pleasure doing business with you, please let us know if you need anything. The WoW Team"
Erica P.
Nov 2013
It was a very smooth process from start to finish. Great job!
Response from Windows on Washington
"Thank you for your review on Windows on Washington. We appreciate you trusting us with your home and taking the time to reflect on your experience. We look forward to serving all of your home improvement needs in the future. We appreciate your business, The WoW Team"
Winthrop M.
Sep 2013
They installed new windows on time, at agreed cost, without hassle.
The sales people are professional and helpful.
The installation crew is conscientious.
They are not the cheapest, but they are the best value for money.
The sales people are professional and helpful.
The installation crew is conscientious.
They are not the cheapest, but they are the best value for money.
Response from Windows on Washington
"Thank you for your review and endorsement of Windows on Washington. We are pleased to hear how happy you are with your new windows. Windows on Washington is extremely proud of our employees and the way they make sure our customers are taken care from the initial call until the project is completed. Thank you for entrusting your home with us and it was a pleasure doing business with you. The WoW Team"
Licensing
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FAQ
Windows on Washington is currently rated 4.9 overall out of 5.
Windows on Washington accepts the following forms of payment: CreditCard
Yes, Windows on Washington offers free project estimates.
No, Windows on Washington does not offer eco-friendly accreditations.
No, Windows on Washington does not offer a senior discount.
No, Windows on Washington does not offer emergency services.
Yes, Windows on Washington offers warranties.