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Windows on Washington

Handyman for Multiple Small Projects, Thermostat - Install or Replace, Thermostat - Repair or Reprogram,

About us

Simply put - we believe that improving your home should be enjoyable. That is why we spent years designing our consultations, installations, and customer care experiences to minimize stress and provide every client with a fair and honest home improvement experience. Founded in 2005, Windows on Washington has become one of the area’s most respected home improvement companies because we make our clients' homes more beautiful, comfortable, and energy efficient. We are proud Angie’s Super Service Award winners, which we’ve now earned for seven consecutive years. We have an A+ rating with the Better Business Bureau and have never had one filed complaint. In addition, we have hundreds of positive customer reviews on Angie’s List, Customer Lobby, Home Advisor, Guild Quality, Houzz, and Yelp.

Business highlights

Se habla espanol
21 years of experience

Services we offer

Replacement windows, metal & asphalt roofing, exterior doors, sliding doors, fiber cement & vinyl siding, gutters, air sealing & insulation.

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.9281 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
4%
3
1%
2
0%
1
0%

Filter reviews by service

Showing 101-125 of 281 reviews
Dana J.
Aug 2015
5.0
Yes, I recommend this pro
unknown

Robert M.
Jul 2015
5.0
Yes, I recommend this pro
$8,000
All of the work was completed in the proposed time frame for the estimated cost.  The installers were fantastic - leaving the installations with no flaws and no trash left behind.
I highly recommend Windows on Washington for any of the home improvement services that they provide.

Charles P.
Jun 2015
5.0
Yes, I recommend this pro
$8,000

This is the third time we have used Windows on Washington.  We have twice had them install replacement windows and also had them repair a roofing-related leak in our dining room.  Each experience has been exceptional.  Eric comes to the house to scope out the work to be done and always gives us multiple options, explaining the pros and potential cons of each.

Each time the work was done EXACTLY as described, when it was scheduled and for the agreed upon price. 

The employees are top-notch, always explaining what they will be doing and taking to time to answer questions from a know-nothing homeowner.  The work site is always left cleaner than when they arrived.

The most recent work was installing Okna 800 series windows.  The work went perfectly and I can honestly say the rooms in which the windows were replaced are quieter and most importantly more comfortable than before.

If you are considering having work done yourself a favor and take the time to contact Windows on Washington.



Desiree H.
Jun 2015
5.0
Yes, I recommend this pro
$7,300

Windows on Washington replaced 10 windows in our townhome in December 2014 and we could not be happier with the results.  This was a big investment for us and we did lots of research and received estimates from six companies before deciding to go with WoW.  They were the only company we felt comfortable doing business with for a couple reasons: 1, The company owner, Eric, was very professional during the estimate, and providing detailed explanations of the products they offer and the installation process.  He put us at ease that his company would ensure the  installation process would go smoothly; and 2, the Okna 500 window was our favorite of the many windows we had looked at over several months - it is very energy efficient but not really bulky like some we had seen. 

While it did take a little longer than we had hoped between the time of signing the contract to installation day (about 10 weeks), the final product was well worth the wait!  The installation team showed up right on time.  We were asked to leave during the removal of our old windows so they could conduct the proper lead containment procedures and they called a few hours later when we could return.  They removed all of the old windows, including some pretty awful moldy storm windows, and the new windows including screens and caulking were installed perfectly.   It is amazing how much better our home looks from the inside and out as a result of these windows!  For all of the work and the high quality product, we thought the price was very fair.  We are having WoW out this week for estimates on a couple more projects, including a new storm door and attic insulation, and definitely recommend them.




Response from Windows on Washington
"Thank you so much for taking the time to provide a review of our products and service. It was a pleasure to work on your home and we're thrilled that you like the windows. The best compliment we can receive is when homeowners give us a call back for additional work, and we look forward to helping you again in the near future."

Vincent H.
Jun 2015
5.0
Yes, I recommend this pro
unknown
Response from Windows on Washington
"Thanks for your feedback on your project. We are glad that you like the windows and they are performing well in both noise transmittance and efficiency. We look forward to your updates on how they continue to perform now that summer is here. We appreciate you choosing WoW and we hope we can be of additional service in the future."

Jeff G.
May 2015
2.0
$2,440
We ordered a replacement French door (one side stationary, one side opens) to our deck from Windows on Washington on 8 Oct 2014.  Cost was $2890 (net $2640 after a $250 repeat customer promotion).
On 19 Dec 2014 they delivered and installed an incorrect door.  The wrong side of the door was the stationary door and the screen door was missing its inside handle.  The door knob/deadbolt were as ordered ? keyed on both sides for knob/deadbolt, matching our house door keys.  Since they had already removed the old door and prepped the opening, we had no choice but to install the incorrect
door.  Poor quality control ? never should have arrived with this door.  And the workers left quite a few nails on my driveway from their work ? sloppy. 
Nearly two months later, on 12 Feb 2015, they returned with the ?correct? French door and installed it, but the ?correct? door now had an incorrect knob/deadbolt ? keyed only on the outside for knob/deadbolt, not keyed on both sides, and the key didn?t match the rest of our doors. 
Upon complaining to the company about this ongoing mess, a principal owner of the company, Eric Novotny, personally came to our house to apologize and said he was going to take this knob/deadbolt as a personal matter and make it right.  He also reduced our price by another $250 for our inconvenience.
On 17 Mar 2015 Eric returned with a replacement knob that matched our house key, but it was still wrong ? keyed only on the outside for knob/deadbolt.  He apologized and said he?d fix it ? again. 
Four and a half weeks went by without a phone call, an email, or a new knob.  After these 4 1/2 weeks, I sent a strong email on 17 Apr demanding return of my house key.  No response.  Second email sent on 24 Apr demanding key.  On 27 Apr he emailed to tell me
that Code prevented him from installing a double-keyed lock/deadbolt for emergency exit reasons -- but he offered to provide it to me for self-installation.  On 12 May he delivered it and reduced the price another $50 for my inconvenience. 
It took 7 months, with two cold mid-winter installations, and inexcusably slow responsiveness, to install the door.
They installed several replacement windows a year earlier and they delivered the wrong grills (mullions) in one of the windows after we clearly emphasized to them when ordering that one window needed to have very specifically spaced grills.  While they fixed the issue, it was another two-visit installation that highlighted communication issues between sales and other elements of the company. 
Their sales folks were great ? we really liked Brandon Shonebarger ? everything after sales didn?t impress us.  I?m sure others have had better experiences but after this door fiasco I won't be using them to finish replacing the remaining windows in our house.

Kimberly R.
May 2015
5.0
Yes, I recommend this pro
$11,500
The sales person was a little pushy and I wasn't a fan of the way they did some of their 'discounts'. Overall price was a little on the expensive side as well. Having said that the demonstration was very thorough and we were provided with tons of information before purchasing the windows. It was nice to get all of the ratings up front without any hassle. 
The individuals doing the work were on time and completed the work within the allotted time. I have no complaints at all about the quality of the work or the professionalism of the individuals that installed the windows. I am also very happy with the windows themselves. 
I would recommend them for consideration whenever doing a project that requires the installation of doors or windows.
Response from Windows on Washington
"Thank you for taking the time to provide feedback and a great review of our Team. The install team will very much appreciate your kind words on their work and performance. They always aim to treat each clients' house as they would their own, and we definitely think that work ethic is visible in their finished projects. Please do not hesitate to call on us if we can be of any additional service!"

Clayton S.
Apr 2015
5.0
Yes, I recommend this pro
$9,000
unknown
Response from Windows on Washington
"We want to thank you for being a repeat WoW customer! We very much appreciate your business and the trust you have place in our Team. We are thrilled that you love the new doors and it truly was a pleasure working with you again. Thank you also for your thoughtful review and endorsement of our company, products and services. It is homeowners like you that make our hard work worthwhile! As always, please do not hesitate to contact us if we can be of any assistance."

Flora M.
Apr 2015
5.0
Yes, I recommend this pro
see above
Response from Windows on Washington
"Thank you very much for your kind review and for sharing your experience. The WoW Team is always happy to be of service to our customers, but please let me take a moment to let you know why your review and feedback is so powerful for me. As a business owner, I cannot tell you how important it is to build a strong team of dedicated professionals in order to grow while maintaining the highest level of care for customers. It is a relentless and continuous process to provide that level of service - and I could not be more proud of and grateful for the entire WoW Team for their efforts. When your issue occurred, my wife and I were out of the country celebrating Easter with family. We weren't here to give instructions or provide an incentive for the Team to take action - they did it automatically because they are completely committed to providing an exceptional experience every time they interact with a customer. It's a testament to their commitment to our company mission to exceed the expectations of our clients and colleagues at every opportunity, and I am very grateful and appreciative for their commitment. Thank you again for your feedback and we look forward to providing you service in the future. Regards, Eric Novotny President"

Greg S.
Apr 2015
5.0
Yes, I recommend this pro
$1,800
unknown
Response from Windows on Washington
"Thank you for your review and the kind words for our installation crew. We will certainly pass your compliments onto them, as they love hearing from our satisfied customers. They work very hard to surpass our clients' expectations, and we are glad that you appreciate their dedication. Enjoy the new windows!"

Mike H.
Mar 2015
5.0
Yes, I recommend this pro
$3,500
So far so good. 
Response from Windows on Washington
"Thank you for the review and for sharing your experience with WoW. We hope you enjoy your new windows! We look forward to being of service in the future."

Margaret G.
Mar 2015
5.0
Yes, I recommend this pro
$250
unknown
Response from Windows on Washington
"Thank you for providing your review for WoW's services. Please do not hesitate to contact us if we can be of any additional service to you or your home."

Gisela W.
Mar 2015
5.0
Yes, I recommend this pro
$12,000
Windows on Washington was highly recommended by our neighbors who had work performed by the company.  We are so very glad we went with WoW.   From the initial sales meetings with Mr. Shonebarger to the final installation of 15 windows, the process could not have been smoother, and surprisingly quick. 
The windows are of a very high quality and they were installed just a few days ago.  The installation team, the customer service team, everyone we dealt with at WoW - we are very impressed with their professionalism and attention to detail.  We will definitely hire WoW again when we go to what we call "Phase II," which will be the installation of yet more windows in our townhouse.
Response from Windows on Washington
"Thank you for sharing your feedback and providing a review of your experience with WoW. We continuously strive for 100% customer satisfaction in every customer interaction, which we hope builds the trust needed to become your home improvement contractor of choice. We will pass your compliments onto our Team and look forward to being of future service for "phase two.""

Walter H.
Feb 2015
5.0
Yes, I recommend this pro
$2,600
unknown

Phillip G.
Feb 2015
5.0
Yes, I recommend this pro
To start, all of our windows are 12 years old and each "window" is really three separate windows.  We noticed some leakage on the set of MBR windows and decided to have someone look at it.  Another window company came to my house and was adamant that I needed to replace all my windows but at the very least, that one specific set of windows needed to be replaced.  My wife and I agreed to purchase their very expensive windows but immediately began thinking we needed additional estimates.  This is where Eric from WoW came in and he was fantastic.  Eric inspected all of my windows and was so honest with his opinion.  He indicated that we could, and should, wait on all our windows for the time being and walked me through my options for the one window we were having issues with.  He said that of course we could replace it but for the time being, we could do a handful of DIY repairs that would be more than sufficient.  He then followed up with me that evening via email and sent me PDFs & videos regarding the fixes.  He saved us thousands of dollars!!  We are very, very grateful that he was so professional and honest.  When we actually DO need windows, or any other service they provide, we will certainly be calling them!
Response from Windows on Washington
"Thanks for taking the time to review WoW. It was my pleasure to come assess your project, and I am glad to have saved you the investment of new windows. Being fair and honest is a hallmark of our approach, even when that means there's no work to be sold. Be sure to keep us in mind when you are ready to tackle a home improvement project. If we can be of any additional service, please give us a call. Regards, Eric Novotny"

Zach W.
Feb 2015
5.0
Yes, I recommend this pro
$9,000
They are on Angie’s List. They were great. I had no problem. They did everything that they were supposed to do. They fixed the problem. Their prices were good. I couldn’t ask for a better deal.
Response from Windows on Washington
"Thank you for your feedback concerning the window, door and roofing projects. We are glad that you are happy with the results and look forward to being of service for any future home improvements that you may be considering."

Kimberly
Jan 2015
5.0
Yes, I recommend this pro
$9,800
The whole process was terrific. From the beginning stage were we got estimates and quotes to the final product being installed. The first initial meeting about the windows, a sales person came and explained the windows and the label; ratings and codes, the meeting didn't feel rushed or pushy. They didn't request for my husband to be there, which so annoyed me by two other large companies I tried to get quotes from. They knew I was the one in charge of getting the information and quotes and that I was capable of passing along the information to my husband. They didn't call back numerous times like other companies wondering what our decision was and harass me with better deals. They were firm with price from the beginning and product and there wasn't any gimmicks, which made us very happy. We found this company from another neighbor who used them and who was also very happy about their window and door job. The sales person also came to check when the job was being done, checking on the crew and asking if I needed anything or had any questions. The cleanup was great and the crew definitely knew what they were doing. We had a very bad experience with another window installation from another company and this recent job by Windows on Washington was so different, amazingly different. They were professional from the beginning to the very end. I would highly recommend this company and sad we didn't use them two years ago with the windows on the back of our house. We have immediately found a difference with our bedroom with drafts and noise. We chose the Okna Series 800 windows and couldn't be happier. i highly recommend Windows on Washington.

Craig G.
Dec 2014
5.0
Yes, I recommend this pro
$10,000
.
Response from Windows on Washington
"Thanks for taking the time to provide WoW with your review. We very much enjoyed working with you to renovate your home's entire exterior! The beautiful blue color you chose for your new standing seam roof has served as an inspiration to our other clients as they make their own color selections. Hope you are enjoying the roof, windows and siding."

Dennis C.
Dec 2014
5.0
Yes, I recommend this pro
$18,000
unknown
Response from Windows on Washington
"Thank you for that generous feedback and for taking the time to review our service. We very much appreciated the opportunity to earn your home improvement business. If we can be of service in the future, please do not hesitate to let us know!"

Suzanne C.
Dec 2014
5.0
Yes, I recommend this pro
$2,500
WoW is a very professional and impressive company!  From the beginning, months ago, the Eric (the owner) was extremely helpful in diagnosing the situation and answering the million and one questions we had (again, we are middle-aged first-time homeowners and may have actually had two million questions).  After a rainy summer, we decided that we needed to move forward with repairs before mold became a real problem.  The entire experiences of measuring the window, scheduling the appointment, and the actual repair/replacement were all extremely pleasant and professional.  Our window crew, Jose and Tomas, were so great and efficient at their job!  Our neighbors have complimented the new window  :)    If we need more work done in the future (and who doesn't), we will know who to call.  Thank you, WoW!
Response from Windows on Washington
"It was our pleasure to complete your window and door project, and we are thrilled that you (and the neighbors) are enjoying the results! Thank you for trusting WoW with your home and also for trusting in our process to make sure you were 100% satisfied with the finished result. Thank you also for taking the time to review us and to share your experience."

Robin H.
Dec 2014
5.0
Yes, I recommend this pro
$14,000
Estimator showed up on time. Had samples for me to look at and brochures for me to make additional choices from. They had a nice range of styles and price.
Workers also showed up on time. All the windows were replaced in one day; all but one of the doors on another day. We had some confusion over 1 storm door, but company was good to work with at resolving this issue. Workers left my space clean. I expected to have to do some drywall or paint repair after installation. There was only one small 1-inch scratch to drywall for me to paint by main door.
I didn't like one piece between storm door and front door (scratched too easily). They replaced it with superior product at no additional charge. Windows look good. They open and close with ease.
My neighbors have commented on how nice the windows look - especially the new porch windows.

Chelsea L.
Nov 2014
5.0
Yes, I recommend this pro
$1,800
I am thrilled with the professionalism of the installers and the quality of the work that was done.
Response from Windows on Washington
"Thanks so much for complimenting our install crew. They are always thrilled to hear the words of WoW-ed customers. They work hard to provide the best workmanship possible while moving efficiently as a team and working clean. We always say that the best window (or shingle or insulation...) in the world will leak like a sieve if it is not installed incorrectly! That's why we push ourselves to provide best-in-class installation techniques on each and every job - and we appreciate your acknowledgment of their hard work."

Robert Z.
Nov 2014
5.0
Yes, I recommend this pro
As the cost to replace all of the wooden windows in our 1979-built house would be a serious crimp in our budget, my wife and I have been replacing the windows incrementally so as to ease the financial burden.
With the extremely professional assistance of Brandon Shonebarger, we selected the ONKA 800 series, rated as the best windows for their insulation qualities.  We have not been disappointed.  These are fantastic windows that are durable and insulate well both from the outside air and noise.  
Installation began in the rooms we use the most (den and bedroom) and we are slowly replacing the rest of the windows.  As of now, we are down to 8 windows remaining and WOW will certainly get the job.
As an aside, I can tell you that the install crew is like watching a highly choreographed routine.  And, June and Joe the two main install guys can caulk like old European masters......it's a thing of beauty to watch.  At the end of the day, except for the factory new windows and the sunshine streaming in,  you can't tell that your house had just been swarmed by a crew of true professionals. 
Great job!!!
Response from Windows on Washington
"Thank you for taking the time to provide WoW with a review. We have enjoyed working on your home and look forward to completing the remaining windows when you are ready to go. Thank you for putting your trust in us. We very much appreciate it and will continue to work hard to exceed your expectations."

Patrick R.
Nov 2014
5.0
Yes, I recommend this pro
$16,000
I had a wonderful experience from start to finish and beyond with the WOW team.  I started by talking with Eric (the owner).  He was extremely helpful in answering all my questions.  The thing I like about Eric and his team, they don't put down or try to "sell" you on their product.  They simply present the information in a way that allows you to make the best decision.  We got several estimates during this process and other companies were either high pressure or they bad mouthed other products / companies.  Eric spent time with me on the phone answering my concerns / questions, which was very helpful.  It gave me the feeling of a partnership vs how can I get this sale and move on to the next.  We ultimately started working w/ Brandon, who is a true pro and also very knowledgeable, patient & helpful.  He sent me many options to choose from as we were trying to decide on casement, triple vs double pane, etc.  Once we decided on the final configuration the office stepped in to get us scheduled, billing, etc.  They were extremely helpful, prompt and attentive.  The installation went fantastic and once the windows were installed, we could not believe the climate / noise change in our house.  Before, we heard every noise outside from our bedroom, but now it is peaceful.  In addition, we are not running our HVAC system all the time...the temperature is consistent / comfortable everywhere.  My wife loved the fact that we stopped getting visitors...bugs, spiders and the like visiting our bathroom, etc.  
Stop checking around and just give them a call and be done.  The product, service & staff are top notch.

Response from Windows on Washington
"It's terrific to hear that we helped improve the comfort and sound quality of your home, in addition to the added benefit of those unwelcome house guests staying on their own side of the glass! We appreciate your business and want to thank you for taking the time to review our process and service. Please keep WoW in mind should you consider a roofing, siding or air sealing and insulation project in the future."

Colleen P.
Oct 2014
5.0
Yes, I recommend this pro
$35,000
The first thing anyone who spends any time talking with window contractors or home energy experts, or looking at reviews by people who have had new windows put in, is the importance of the installation work.  Energy savings was of importance to me, and the reason I initially found WOW was because I had decided on OKNA windows and was looking for a contractor in the area who installed them. The best energy efficient window, however, can leak like a sieve around the frame if the contractor doesn't do a great job of installing it (foaming, caulking, etc.). I can say without hesitation, having watched every one of my windows going in, that no one could have done a better installation job than WOW.
I was also very keen to maximize the visible window size (the least amount of frame), and when watching the installation process, I realized how much easier it would have been for a contractor to order windows that were smaller than the opening, and then adjust the framing around them as they installed. WOW took my concerns to heart and Erik Novotny, the owner, and several WOW engineers made site visits prior to ordering my windows to ensure they could maximize that window space for me by ordering windows to the closest tolerance of the window openings as possible, and to ensure that there would be no surprises when they started pulling the old windows out.
In that regard, I would highly recommend to anyone getting replacement windows that you be there when the installer comes to do the final review before the windows are ordered.  In my case, when the installation team foreman came out for the final review, the installation approach changed in several instances.  If you are at all concerned about how the windows are fitting in over tile window ledges, etc., you should be there when the installer does that final review to discuss the approach they are using.
I also cannot say enough about the care taken and obvious pride in their work by the WOW installation team.  Their finish work, down to the caulking, was excellent.  
Water intrusion was also a concern of mine, and they did a terrific job on the exterior of making sure the outside window ledges were covered and sealed.  In addition, they cleaned up after themselves constantly and were very respectful of my house, which I greatly appreciated.
Whichever window manufacturer you decide meets your needs (WOW carries many brands besides Okna), you shouldn't consider hiring any one else to replace your windows.

Response from Windows on Washington
"Thank you for your thorough review. We really enjoyed your project - as it was one of the more challenging installation applications we installed this year! We love a good challenge, and feel the reward of a job well done when our client is equally happy with the process and the end product. Thank you for providing WoW the opportunity to work on your home."
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Showing 101-125 of 281

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Windows on Washington is currently rated 4.9 overall out of 5.

Windows on Washington accepts the following forms of payment: CreditCard

Yes, Windows on Washington offers free project estimates.

No, Windows on Washington does not offer eco-friendly accreditations.

No, Windows on Washington does not offer a senior discount.

No, Windows on Washington does not offer emergency services.

Yes, Windows on Washington offers warranties.