Roto-Rooter Plumbing and Drain Service

(Roto-Rooter Rusckersville VA) In my opinion, a company so big and with so much name recognition that they might not care about customer service or repeat business. The initial price for work was inaccurate, denying me the opportunity to assess cost and then decline the work. The equipment they recommended for the drain cleaning couldn't negotiate the contour of the pipe. They then more than doubled the price quote! After declining further service, they insisted, under threat of legal action to be PAID IN FULL for the initial failed service attempt. They refused any fee reduction despite the failed service. It was an experience where I felt deceived and bullied. Next time I will find a smaller company that might appreciate my business and maybe take some pride in their work. Due to the company’s willingness toward litigation...this review represents my opinion, feelings and best understanding of the interaction.

Didn’t hire. Didn’t convince me that they could do anything to address the problem. Nice guys, though

Allen and Justin (Blacksburg location) did their work late on a Friday afternoon without any complaints. They were efficient and I felt like they were honest in their assessment and repair advice. They walked me through almost everything and gave advice on how to extend the water heater life.

Excellent service they responded to my request for a possible water leak and to flush my water heater. They were very reasonable in their estimate and I decided to hire them for the job. Very fast and professional in completing the job. Will contact them again for estimate in the future.

It was good. They wore masks, they did their work and it was fine.

Very professional. Quickly resolved the issue.

I really appreciate Roto-Rooter's honesty and professionalism. A tech from another company over charged me for the same work and told me I had problems that it turns out I didn't have. Will was very efficient and respectful just like the previous tech from Roto-Rooter, that have come. The operator on the phone was also very nice and called me when they had a cancellation so they were able to move up my appointment and save me time off work. Roto-Rooter saved me time and a lot of money. I will definitely keep recommending them to everyone I know.

They showed up about an hour or two after I called on a Friday morning, which was a very pleasant surprise. The work was competed very quickly.

They were great to work with and we would definitely hire them again.

Excellent!!! The plumber was informative and so quick. He went over what he would need to do and how much it would cost. The person that took my appointment was also very courteous. They said between 8-10am and he was there at around 8:30am a lot sooner then expected. I really appreciate that as a single female he didn't ask personal questions, if I was married or what my husband, boyfriend or father could do to help me like other service people have from other companies.

I think that the problem appeared to be much bigger than what they could handle. How they wanted to fix the problem was not the right way to fix it.

it went well, on time, below estimate

Buzz came in and got rid of the clog. He also informed me that the toilets that had been installed in the condo were notorious for clogging. As a result, I purchased a toilet auger and I am taking preventive measures to avoid problems in the future.

This is probably the best and most responsive service provider I have ever dealt with in Charlottesville. I have dealt with other plumping issues (leaking washer hookups; burned out hot water heater; septic pumping) and have gone with different providers for each. Roto-rooter was by far the easiest to get a hold of and fastest to ever make it to my place (and it was after hours!). We noticed water backing up from the basement floor drain and called the main office at ~6:00pm. The office picked up right away and contacted a technician and he called me back within 10 mins to give me an ETA as he was stuck in traffic. Even with the traffic he was at our place and looking at the problem by 6:45pm! I was floored! I've never had such fast service! Buzz, the technician, was super helpful and personable. He explained what he was going to do and his problem solving process and the different outcomes that were possible. He also provided approximate cost estimates for the different scenarios that could be causing our problem. It was very clear and informative, I feel much better prepared for the next time we have problems. That first night Buzz attempted to find the clog with a camera (which my 5yo son got a total kick out of), but it made it all the way to the tank without finding it. Which meant he was going to have to dig up the access hatch to look inside the tank. Unfortunately, it was dark by then so he marked it off and had to come back the next day. He felt so bad about not being able to fix the problem that night and was super apologetic. He was just the friendliest guy. Anyways, the next day Buzz dug up the hatch and pulled out a big old ball of roots that was blocking up the drain! Fixed! Maybe it was because he did such a great job explaining all the potential costs that when he rung up the final price we were delighted that it was so low! Only 300 and change - we were really expecting about $600+ for the work he did. I feel that Buzz gave us a really good deal - I think because he felt so bad about not being able to help us that first night. :) A+ for Buzz.

It went well and the job was thorough. To prepare the original cost estimate, I met Ruckersville Roto Rooter's Robert Watson at the home and we discussed the project and his recommendations. Afterward, Mr. Watson called and we discussed how it went, and he even went back to the property after our conversation and put an additive in the distribution box to r***** future root growth, advising me what to buy and how often to apply it, myself, in the future. I was very impressed by the professionalism of both Mr. Watson and Kelley at the office, who answers the phone and helped set up the appointment for estimate, and followed up with the video, and I am very appreciative of their responsiveness. I will definitely hire Ruckersville Roto Rooter for future plumbing needs.

Went very well and on time. Very interesting process and the provider was congenial and knowledgeable.

Gary was quick, pleasant and competent.

They responded quickly to my email asking for service. They came and measured the distance to the tank to make sure they had enough hose length to reach the tank , allaying my concern that they would havre to dive across the lawn to reach it.

Mr. Shifflet, the plumber, was great to work with. Very professional but also easy to talk to and showed us what he was doing every step of the way. He kwas able to not only address our original issue, but also identified two others. He fixed one, but alas, we need a new dishwasher to address the leak. Cost was a little on the high side in my opinion. The charge for the actual repairs was reasonable, but just the charge for the service call was a little steep. The price you pay for an expert.

I was very happy with the services provided by this company. Discovered a slow water leak in the basement in the morning, and Roto-Rooter arrived that afternoon to fix it. The technician, Warren, was friendly, courteous and efficient, and took the time to carefully explain the problem and recommended fix to me. The administrative staff followed up with a phone call to make sure everything was handled to our satisfaction. I will definitely call Roto-Rooter in the future and will recommend to my neighbors.

Chris was very prompt and efficient. The cost was less than he had estimated.

They were very prompt and came back several times to make sure everything was working. They worked late into the evening, making sure the job was complete and they cleaned up afterwards. There was a problem that they had to investigate in order to solve, but they didn't charge us for that.

I had a time slot that they were going to start which was 1:15 - 3:15pm. Rotor Rooter called about 3:15 pm asking if it was alright that they dispatched the service technician to our house which was strange since I arranged to be at home between 1:15 - 3:15 for them to start. Once Jeff arrived, he was very professional and started immediately replacing the hot water heater. I have a 2 1/2 year old son and he did so much as to warn me that he would be making some noise. He was very easy to talk with and was able to answer all our questions. Since it was getting a little late, I suggested he could come back tomorrow to finish the toilets. He ended up doing that and came back the next day to finish both toilets. I am so glad I didn't try this myself. For him these were probably easy installs,but, he was able to know what other supplies and tools were required to complete the job correctly. I would have been lost and wasted all sorts of time. I will call Rotor Rooter again for my plumbing needs

It went fantastic. They were there within an hour, very friendly, courteous and did excellent work. I would hire them again in a heartbeat.

It went great, very long days but Greg was a great . Did a wonderful job