Jones & Sons Welding Inc

unknown

In 1994, hired Jones and Sons Welding to service the hot water boiler in my home. At that time, the boiler was over 50 years old and still working well. However, after 17 years of servicing and minor repairs, the unit finally gave out. I called Robbie in February, after a very mild winter, because only the pilot was burning; the furnace would not ignite. Of course, the coldest week of the year was about to hit, and he knew it. He came by after his last call of the day instead of making me wait until business hours, just to verify my greatest fear. The boiler was done for. We needed to have one built to specifications of my natural gas, forced-hot-water radiator system. They got the system ordered, built, shipped, delivered, and installed. I had sequestered myself, two dogs, two cats and a cold-blooded lizard into one room with an electric blanket and space heaters for the "below 10 degrees" days that we were without heat. Mr. Jones checked in to give a "tracking Report" on my boiler for the couple of days it took to get it to VA. Once the unit was in-state, I handed him my house key and trusted the job would be done right. When the day was through, there was no sign of the monstrosity of a boiler that used to live in the basement. In it's place was a unit 1/2 the size, a clean floor and a thank you note. Along with the invoice, I was given specific instructions for registering the unit, and directions to call in the next day or two...or immediately if the house was not warm. This high dollar job was done within the estimated price, quickly, efficiently and the whole project never caused me to spend one minute cleaning up behind Jones and Sons. I have never had to clean up behind them regardless of the size of the job. I have never had to call them over and over to get a response. I have never had to "wish I had called somebody else".