LIED to me about the work. I hired a chimney expert who said there's no protection anywhere... Only an area that was repaired YEARS and YEARS ago... Didn't waste my money...
Description of Work: NOTHING!! Lied about doing the work ... Neighbors said there wasn't anyone there. I did not pay a dime... Found a chimney repair company said there was no new work, but showed that the area in question was repaired YEARS ago. It took the guy over 2 hrs to clean and added water repellent with a 10 yr warranty. Garretts office said they offer a two year treatment and that I would have to keep paying it to be dry. SO - POOR SERVICE AND COMMUNICATION was HORRIBLE...
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Daniel B.
10/2013
1.0
roofing
+ -1 more
Disappeared.
Description of Work: He came out to give me an estimate. He said he could do it for a very reasonable amount. He never came back and I never heard from him again after repeated phone calls.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
THOM O.
11/2012
1.0
roofing
+ -1 more
It didn't go at all, because they NEVER called.
Description of Work: On 10-30-2012 I started calling about roof damage. I know it was right after Hurricane Sandy, but I thought by now 11-2-2012 I would have received at least a phone call saying that they were busy and would get to me when they could, but nothing. I'm in business for myself and I at least call people back, even if I can't do their work.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Jennifer D.
06/2012
5.0
roofing
+ -1 more
The initial roofing had a few minor problems. The peak was not even (an aesthetic issue), and some of the shingles were loose. A home inspection showed nails had not been touched up with silicon in some places and that the builders had left a couple of piles of nails on the roof (a hazard in case of heavy winds). However, Garratt was very responsive and sent someone over right away. The first two times, his people missed some of the nail holes and loose nails. The owner then came himself and made sure that everything was fine.It would have been great if he would have told us some of the other problems with the siding that did not meet the roof and with the gutters (a drainpipe was missing and some of the gutters are too small for the volume of run-off from the roof). These were builder issues, but it would have been very helpful for me as theowner to know about them so that I could get after the builder.
Description of Work: Garratt Roofing did a great job on our roof, which has a complicated roofline and very steep sides. There have been no leaks in the past year.
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Service Categories
Roofing
FAQ
GARRETT ROOFING is currently rated 3.5 overall out of 5.
GARRETT ROOFING accepts the following forms of payment: Check
No, GARRETT ROOFING does not offer eco-friendly accreditations.
No, GARRETT ROOFING does not offer a senior discount.
No, GARRETT ROOFING does not offer emergency services.
Yes, GARRETT ROOFING offers warranties.
GARRETT ROOFING offers the following services: Garrett Roofing & Construction services all types of roofs including shingle, standing seam metal, slate, cedar shake shingles, and simulated tile.