Belvedere Housekeeping

Cleaning crew arrived at residence on 1 August 2013 at approximately 3:30 pm. I was still in the process of removing items from the residence and although I was informed that crew would work around movers, the crew decided that they did not want to begin working until all items had been removed from the home. At that time, I informed the crew that the kitchen and bathrooms were ready to be cleaned. The crew decided to come back at 6:30 pm. I was at the new home and left the residence open for the crew to begin work. The next day, 2 August 2013, I arrived at the residence and to my horror, the residence was not ready to be turned over to the landlord. None of the baseboards had been cleaned. None of the light fixtures had been cleaned. The residence looked as if it had not been vacuumed. The stairs had not been vacuumed. The bathrooms had barely been cleaned. I was mortified. At approximately 0900, the cleaning crew arrived at the home informing me that it got too late for them to finish the job along with the fact that because I did not leave a check for payment the owner did not want them to continue. The crew again left the home and returned at approximately 11:30 am. As I was at the new home unloading boxes, I left the crew to finish the work. At approximately 2:30 pm I returned to the home and upon review paid the cleaning crew. At 5:00 pm the landlord arrived and did her walk-through, she returned my deposit and we concluded our business. The next day, 3 August 2013, I received a text message from the landlord stating, "The house was pretty dirty. I had to reclean. Anyway, just think you should get your money back from the service you used. I just wanted you to know they ripped you off." I responded by apologizing and asked her exactly what she had to reclean. She replied, "The floors in bathroom and kitchen had to be scrubbed, vacuum (had to empty it three times), sinks, shower had soapscum, cabinets in bathrooms had not been wiped out, baseboards and doors needed to be wiped down." My ex-landlord was gracious enough not to charge me for work that I paid this company $250.00 to complete. I will not use this company again.

I never received a call back.

They are definitely committed to customer service. If there is something I do not like they will come back and fix it. They are definitely professional and do a good job. Their pricing is around the same as what other companies quoted.