LDM Associates LLC

"[Member name removed] contacted LDM in 2012 to remodel her bathroom. The Bathroom Big Deal was only to cover a 5x8 bathroom to replace the toilet, bath tub, vanity, and tile as outlined by Angie's List. Any issues that were found behind the walls after the demo, ie Plumbing or electrical were not covered by the Big Deal. It was outlined in detail in the contract that [Member name removed] signed that any extra work needed to be done would require a change order and an additional charge. [Member name removed] bathroom floors and walls were fully concrete. Therefore, the 500.00 charge covered the removal and disposal of the massive amount of concrete regardless of the time frame that it took. We estimated 3 days to remove it. However, we were fortunate to bring in five other workers from our other jobs to have it done in such short time. [Member name removed] was given a $1200 credit from LDM because she wished to select and purchase her toilet, vanity, shower, and tile. The delay in completing the renovation was due to the fact that [Member name removed] wanted to find her own plumber after an estimate for moving the heat pipes were given to her. After 6 months of not finding a plumber on her own, [Member name removed] contacted LDM giving permission to use the licensed and insured plumber who had given her the original estimate to do the work. Yes we used [Member name removed] water key and step ladder only with her permission. LDM has always and will continue to stand by its name and services. We are a company of integrity and we aim to please our customers from start to finish. Once the bathroom was completed, LDM went through every detail of the work that was done with [Member name removed] and at the end she stated that she was pleased with the finished product. Shortly after that, [Member name removed] notified us that the orange paint that she had chosen and purchased did not meet her standards. Therefore, LDM offered to contract and pay a painter of her choice to come out and paint the bathroom to her specifications. Her painter was hired and LDM paid for her services. Unfortunately, [Member name removed] said she was pleased with the work but took us to court and the judge ruled that there was no proof that the work completed was unsatisfactory. Following the dismissal of the case, [Member name removed] also filed a claim at the Appellate Court and the judge after hearing the case, ruled for dismissal again stating that LDM had not done anything wrong and had dutifully honored the contract in detail. We took every measure to ensure that [Member name removed] was a happy and satisfied client. We will continue to offer our services with the utmost integrity, character, and values that we have always demonstrated in the 25 years that we have been in the construction industry."

"The member hired LDM to come in and complete a job where another contractor had walked off this same job. Most of the items complained about are the result of us trying to go in and repair the damages done from previous contractors. .According to the county records this job has been ongoing since 2005. Her home has been in disarray for seven years. We took on the job September 2012 with the hopes that we could deliver an excellent finished project as proven by our satisfied customers over the years. Per the homeowner, family members and other non professionals have come in to work on her house causing us to rework the wiring in the section that she hired us to work on. According to electrical code, once you notice that wiring is hooked up incorrectly, it is the responsibility of the licensed professional to bring this information to the attention of the homeowners with the hopes of them giving you the go ahead to make the necessary repairs to ensure that the home is electrically safe. We were forced to leave the job because the homeowner asked us to make some changes mid way into our construction project. We reiterated numerous times and on numerous occassions that LDM can not make any changes based on a verbal agreement. My architect, the member and I discussed at length the location of her deck and other items that she wanted to change. However, when the new contract was rewritten, The member refused to sign the change order. After several attempts of non cooperation from the member it was in the best interest of our company and its employees to remove from this project. Again we cannot proceed without written agreement. LDM is a company of high standards and excellence.We always put our customers first. In the 25 years that we have been in business, we have never been forced to leave a job unfinished. Therefore, we continued to work with the member but to no avail. We stayed longer than we should have waiting to see if the member would sign the change order after several attempts to explain the change order to her. If we were allowed to stay on this job and complete it in its entirety, the member would have been a satisfied customer as our ratings on Angie's list has proven throughout the years. With regret, LDM did not leave on our own volition, we were forced off of this job because of the members' refusal to sign the new contract which indicated the change order that she asked us to do verbally. We were working on several areas of the house and had we been able to stay and complete the work, the holes for the electrical boxes would have been closed, the dry wall was hung and was at the finishing stage, and the return vent would have been relocated to the front of the wall. The work is unfinished at this point because legally we cannot continue to work and make changes without the homeowner's written approval. According to the National Association of State Contractors Licensing Agencies "A change order is a written agreement between the owner and the contractor to change the contract. Change orders add to, delete from, or otherwise alter the work set forth in the contruction documents. Change orders are standard in the construction industry as a legal means for making changes to the contract." In addition, the signing of the change order was in the favor of the homeowner because it reduced the overall cost of the job when the deck that she refused to intial on the architectual plans were taken out. With that said, all LDM wanted the member to do is to sign the change order shiowing that she wanted changes made to the contract. Had the member signed the aforementioned change order, we would still be on her job to complete it."