All Affordable Appliance Services

Kim answered the phone & explained everything to me about my washer. He told me it was not fixable, saved me a nice amount of money & even suggested the best washer to purchase. The company should be renamed to: All Honest & Affordable Appliances as long as Kim is with them. Thank you so much, Kim & All Affordable Appliance Lorraine Grasso

I wish I had never called this person. I called him to come out and look at my refrigerator. He came out on 6/2/16. He told me I needed a new compressor and quoted me 400. At that time I didn't want to spend the money on the fridge. I paid the service charge and asked him if I changed my mind would the service charge still be put towards the repairs and he said yes. That evening after my roommate and husband came home we decided to go a head with the repair. So I called him back and he said he would call me the next day to let me know when he could come out. I texted him the next day and he called back and said he would come out on Tuesday the 7th in the morning. That morning I called to confirm and he said he would come out still but it would have to wait till after 12 and before 2. He never showed up. At 2:15 he texted me and said he would call me shortly. He never called. Around 4 I tried to call him again and no answer. He then texted me and said he had a family emergency and he would come between 830 and 9 on Thursday the 9th. I texted him again Thursday morning and he said he would be here at 9:30. He never came and called to tell me had to get nitrogen and would be here in an hour. I have not heard from him nor has he come since then. I have called him several times and texted him. No response. I just read a recent review on here and the response that he had to the customer is rude and I have a feeling he is going to post a rude comment to mine as well. I may have called this guy more than he would like, but when you constantly are a no show it is horrible customer service and super frustrating. I have been nothing but nice to Kim, my only message to him after waiting for the second day for him to show up was "Are you going to blow me off again?" to which I have not had a response. So basically the $71 dollars is gone and I have to pay someone else to come out again. I wish I had never called this person and if I had seen the bad review that was recently posted I never would have. I hope that I save someone from the horrible customer service I have received. I have never been stood up in my life by anybody in the service field. And since Kim wants to state that anyone can just leave a review and not be truthful. I have all my calls and text messages as proof if anyone wants to e-mail me. bethanybyard@gmail.com