Virginia Door Inc

I was able to get an appointment for two days later. The morning of, the time was narrowed down to a 2-hr window and Brian showed up within that time. He was courteous and knowledgeable and (fortunately) didn't find anything major wrong with the door, springs or motor, but he made a little adjustment, applied some WD40 and all was well. He even re-programed my keypad access so I could have a new security code (and showed me how to do it myself) and synced a new remote opener for me. Thank you, Brian and Virginia Door!

I read VA Door (aka Hobbs Door Svce) reviews on Angie's List and very please with their prices and excellent quality of work and responsiveness. This company remembers what Customer Service is all about!!! Extremely courteous, kind, helpful, prompt & reasonable priced!!! The young man did an OUTSTANDING job doing more than what was expected and/or paid for in the bill!! I would do business with this company in a heartbeat!!! AWESOME!

We have always been very satisfied with this company. They have been prompt, efficient, and pleasant to deal with and have provided high quality services to us. We've owned this house for nearly 35 years, and if anything else goes wrong with our garage door system, they will be the first ones we will call.

Excellent repair service. My garage door opener ripped away where the arm connects to the door. I thought it was going to be an expensive fix since the top panel was damaged. The repair technician was able to fix the door with minimal parts. Service was professional and prompt especially considering that it was around the holidays.

I called on a Monday and was able to get an appointment for the following day between 2-4 PM which I thought was appropriate. The next day, 4:20 PM came by and nobody had shown up so I called the company. I was told the technician would be over within 15 minutes. 25 minutes later (45 minutes after the 2 hour window I was given by the company) the technician showed up. I called the company the following day and expressed my concerns. I received the same excuse about traffic from the company that I did from the technician. Living in the Hampton Roads area I can understand the traffic. My concern wasn't so much that the technician was late, it is that company or the technician didn't find it necessary to call and let me know...I had to seek the company out for the answers. The technician did the job in a quick manner and the garage door is working fine so the work seems good.

I accidentally closed automatic garage door on an obstacle. The door not only jumped track, but, when I tried to operate it manually, the top of the door became damaged. Called Virginia Doors and expressed my dismay. Wayne Miller came out that same day (though he had already worked a long day), got the door on track, adjusted it, and repaired the top section by straightening it out and adding a brace. What relief! I was more than glad to pay the price of $95 to have it working again. Thanks VA Doors for your fine integrity and many years of good service.

A spring on one of our two garage doors detached from the door. A spring on the other door was deformed. Virginia Door replaced the springs, and inspected, oiled, and adjusted both doors. The job was done well, but the cost seemed higher than it ought to be to me, considering the short amount of time that the work took. It is possible that they may have lowered the price if I had complained at the time, but I did not. I was simply too happy to have a working door again that I didn't give the cost much thought at the time.

It was painless. When I called, they asked for door model and weight info and we set the appt for a couple days out. We were the technician's second call of the morning, but his first was cancelled. He called about 30 minutes out, which works for me, as I work very close to home, but I missed his first call. So, by the time he caught me and I got there, he had finished. My wife hadn't left for work yet, so she let him in. I thought the price was reasonable, but I admit that did not shop around. The door was originally installed by Virginia Door when the house was new in '96, so I just called them.

When I called for an estimate, they asked questions to diagnose that it was the spring (invisible break) as well as the bracket (visible) that had gone. The estimate was much lower (hundreds lower) than another place I called. After confirming a part number that I read off the door, they scheduled a next-day fix. They came out and quickly changed everything out. The bracket was replaced with a sturdier model. The installer cleaned everything up and was polite and quick-working.

Repairman arrived when promised and gave a courteous introduction. He was very knowledgeable about the door we had, and understood the problem immediately. He had to return to the shop to get the correct spring, but was quickly back and had the spring replaced within an hour. Very pleased.

I liked them but they had a little trouble; however they came and took care of it.

When it comes to garage doors, I strongly recommend that you give Va Door the opportunity to earn your business!

Very punctual. Quick work professionally done. Replaced my old defective Chain drive opener with a belt drive unit which is much quieter and has a lifetime warranty on the belt and motor. Installed it quickly and included one remote. I bought an external keypad opener and an extra remote control. The technician also programmed my wife's car. Lastly he adjusted the door and springs. The garage door is much quieter and operates very smoothly. Quite happy with the service and the product.

We called them and they came out the next day and ordered the parts. Three days later they came and put the rest of it. I would absolutely use them in the future.

Fine, but don't expect a price break for a simple fix.

Virginia Door had previously did work for me 2 years earlier. I find their people to be extremely qualified and professional. The service entailed replacing the 1/2 HP Craftsman with a 1/2 HP Liftmaster. Additionally, I requested the key pad for a garage door opener as we did not have one before ($42). The additional remote I believe was $22. Lastly, the reason for replacing the garage door opener vs. fixing the old one was the Craftsman was 12 year old and probably due to be replaced soon. The Liftmaster is very quiet compared to the old one.

The door got out of line and was messing up. They came out and they fixed it. I thought that it was a fair price and they were polite. These guys treated me like a human being and that I could make a rational decision.

Two men showed up promptly when scheduled. they were very pleasant and professional. They adjusted the doors, lubricated them, and showed us how to do routine maintenance ourselves. When they left, both doors were working just fine.

They really didn't do anything because it sounds worse than it did before. I didn't like that they really didn't fix my problem. He did come on time.

They did a great job from start to finsh. They also provided prompt follow-up for a very small problem with the safety system on the door. I realize this report data is a bit old, but I would still recommend them to anyone.

Office staff was very helpful as was salesman and installer.

They were very professional and excellent. They were on time as well. The amount that they charged was exactly same as what they had estimated. If need be, then I would use their services in the future too without any doubt.

They were there on time and we always got an answer when we called. We would use them again in future if need be.

Excellent. The professionalism and the skill level of the employee was excellent. In about 30 minutes, the door was fixed.

They called us back promptly and the person answering the phone suggested some simple steps we might take to correct the problems. We didn't manage to fix the problem ourselves so they came out the next day exactly when they were scheduled to come, fixed all problems promptly including one we hadn't even mentioned - the door was slightly crooked and had a small gap at the bottom when closed. They were pleasant and professional. We were very pleased with their service.