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True Services

Heating and Air Conditioning, Natural Gas Lines

About us

TRUE Services is a Christian Family Owned Small Business. With over 19 years of experience, our Master HVAC technicians take pride in providing clients with high-quality and personal service. We work with you every step of the way to ensure that you receive the highest quality service you deserve. Being client-oriented, we maintain honesty about your TRUE needs. We are fully licensed & insured.

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

We service all makes and models in residential and commercial heating & cooling and restaurant refrigeration.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.610 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
0%
3
0%
2
0%
1
10%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.6
responsiveness
4.8
punctuality
4.8
Showing 1-10 of 10 reviews

Daniel N.
02/2018
5.0
heating & air conditioning/hvac
  + -1 more
Excellent, called True Services at the last minute, got a hold of AJ, described the work over the phone, very accommodating, and polite. AJ came over, removed old gas fittings, and replaced and installed new cooktop. This may not have been very challenging for AJ but he treated it like a pro, and I appreciated that, even gave me a few pointers on the install as he was working. True Services are now in my electronic Rolodex. Thanks AJ.
Description of Work: Install Gas CookTop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205

Rob B.
07/2017
5.0
gas leak repair
  + -1 more
The city had shut the gas off. They said the pipe was an indoor pipe and not an outdoor pipe. AJ came right over and looked at it. About a year before, we had all of the vents cleaned out and they never said anything. I don't know who did it. I noticed the pink insulation stuff was coming up through the vents in the bathroom. It was just a hot mess. AJ was excellent. He did the job in a couple of days and cleaned up very well. I thought the price was pretty good. We have a 2800 square foot house, and I'm not sure how big it was under the house, but I thought the price was fair. Everything was an "A".
Description of Work: We had a gas leak and had to replace the venting system under the entire house because it had rotted out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Rob B.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
We have a contract with him. He comes on a regular basis. He is true to his faith. The service is all excellent.
Description of Work: He came out to do a spring check on our two units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rob B.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: He came to repair our furnace.
Rating CategoryRating out of 5
Yes, I recommend this pro

Rob B.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
He's great!
Description of Work: They did preventative maintenance for our furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Jeremy M.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
This was the 4th time I've called on AJ and his team for HVAC assistance at various properties, and they really came through just as they always have. In this particular case, AJ worked very hard to get through a small, out of reach attic access and suffered through triple digit temperatures to diagnose the problem. As he always does, he took the time to explain to me in great detail what the problem was and what the repair would entail, and the estimate was once again well lower than what I was expecting to have to pay. Honesty, courtesy, and value are all things that I've learned to be able to count on with True Services. There have been a few times when there were minor difficulties with scheduling, but a postponed appointment here and there are a small price to pay for such quality, trustworthy service.
Description of Work: Repaired a blower fan that was running non-stop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$240

Rob B.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
AJ from True Services does a great job! I have used him in both the spring and fall for preventive maintenance on my heating and cooling system. I have been very pleased with his work. I know he has saved me a lot of money by keeping my old HVAC unit working, rather than having to invest in a new unit. I also used True Services to replace my gas hot water heater a few years back. Again, great service!
Description of Work: HVAC Preventive Maintenance - cleaning and double-checking my AC unit prior to the summertime heat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

michael M.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
We were referred to True Services by our duct cleaning company. AJ and his workers were extremely professional and knowledgeable. We received a quote from them for services that were much lower than what we've received in the past from other HVAC companies. Also, two other companies told us we would have to replace our entire HVAC system because of the old grade of freon. AJ was very honest with us and told us that this isn't necessary and you can replace part of the unit and use the old freon. We recommend this company to anyone who is looking for a dependable and honest HVAC contractor.
Description of Work: In the process of having our vents cleaned, we foudn that both of the air handlers in our home needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Doug F.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
I called A.J. at True Services on the recommendation of my manager where I work. My 26 year old AC unit in the attic had finally given up. I had gotten other estimates ranging from $6000 to $16000(!) from other companies. A.J. fell in the middle at $7000 and I felt comfortable with him doing the job. I had him replace everything including the ductwork and thermostat. The job was done very well and very neatly with all the ducts run along the rafters rather than on the attic floor as before. This made for much more storage space. I am very happy with the work performed and will, and have already, recommend him to others.
Description of Work: Complete replacement of AC unit and heat pump including duct work and thermostat.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Beth E.
02/2012
1.0
heating & air conditioning/hvac
  + -1 more
I was happy with him until 1. I did not get the first bill, but got a call from the air duct service guy asking why I hadn't paid. 2. When I found out how much the bill was I was floored! $195 for 45 minutes of work. He says he was here for 2 hours, he was not. Plus a $25 trip charge to Hampton. I would never recommend some one so expensive and who charges for more time than worked. Two days later I had the heat go out again, so I called my regular furnace people which is Advantage, well they came on a Saturday, were here for several hours, and only charged $142. This guy is scamming people on his prices.
Description of Work: Heating was not working after having the duct work cleaned. He came out as a recommendation by the air duct cleaner. There was a wire that had come lose from the thermostat going into the wall, he trouble shot and found this as the problem.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$195

Response from True Services
TRUE Services is a Christian, Family Owned, Small Business. James 1:19 "Be quick to listen, slow to speak, and slow to become angry." In our defense to this comment and rating, this service call was placed after our normal business hours. Our technician drove from the Southside to the Peninsula, after-hours, to complete this service call. Moreover, the work was completed on 10/31/11, and this Angie's List report wasn't submitted until 2/5/12. We mailed the 1st invoice to the client on 11/14/11. We gave the client the "benefit of the doubt" through the Christmas Season, and finally sent a late notice on 1/20/12. This client made a partial payment of $145, which we received on 2/7/12, and the Air Duct Company mailed us a check for the difference. We are sorry that this client is not pleased with us, and we don't feel that we deserve this "F" rating. However, we wish her the best in her relationship with Advantage. 1 Peter 3:9 "Do not repay evil with evil or insult with insult. On the contrary, repay evil with blessing, because to this you were called so that you may inherit a blessing."

    Contact information

    unknown, Chesapeake, VA 23322

    www.trueservicesllc.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Natural Gas Lines

    FAQ

    True Services is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 4:30 PM

    Tuesday: 7:30 AM - 4:30 PM

    Wednesday: 7:30 AM - 4:30 PM

    Thursday: 7:30 AM - 4:30 PM

    Friday: 7:30 AM - 4:30 PM

    Saturday: Closed

    True Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, True Services does not offer free project estimates.
    Yes, True Services offers eco-friendly accreditations.
    No, True Services does not offer a senior discount.
    Yes, True Services offers emergency services.
    No, True Services does not offer warranties.
    True Services offers the following services: We service all makes and models in residential and commercial heating & cooling and restaurant refrigeration.

    Contact information

    unknown, Chesapeake, VA 23322

    www.trueservicesllc.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed