Stokley's Services Inc

4.8(
405
)

Heating and Air Conditioning, Air Duct Cleaning, Water Heaters,

... +3 more

About us

Stokley's Services is a family owned business since 1938 and Tidewater's Oldest Heating and Cooling Contractor.

Business highlights

87 years of trusted experience
Emergency Services Offered

Services we offer

Sales, service, and installation of air conditioing and heating systems. Custom designed duct systems. Indoor Air Quality products.

Services we don't offer

New construction.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7405 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
6%
3
2%
2
2%
1
3%
Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Write a review

Filter reviews by category

Showing 326-350 of 405 reviews
Henry P. B.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$118
Response from Stokley's Services Inc
Thank you for the nice report card. Please keep in mind that your system was low on refrigerant which either indicates that the system was not charged properly when it was installed (by another contractor) or it has a leak in it. If it has a leak in the system the work that we did is only temporary. Your a/c unit is only 3 years old and the parts are still under warranty. Also, if it is indeed a leak then the work that we did is only temporary - as we told you. I urge you to have a leak check performed on the system BEFORE the warranty runs out. Please give us a call and we can schedule the service.
Mitchell S.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Annual maintenance was performed and explained thoroughly.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Stokley's Services Inc
Once again, the installers did not make it easy for the evaporator coil to be cleaned, but not impossible. The fact that the coil is in the attic doesn't help the situation. It was so hot in August when we did the work we could not spend too much time to clean it as the conditions were almost unbearable in the attic. We can install an access panel near the coil to make it a lot more accessible. I would recommend that you contact us in the early spring, before the attic gets so hot, and we can install the panel and do a deeper clean of your evaporator coil. I am curious as to if the workmanship of the installing company had anything to do with the reason you called us to service an in-warranty unit.
Catriba L.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Charged AC and replaced a part in the AC. Went great, will certainly use their services again!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Stokley's Services Inc
Thank for sharing your experience with dealing with our company. I am very glad to hear that you are happy with our work. I would like to point out that you system is a little more than halfway through it's life expectancy. You should expect a few minor repairs in the next few years but that can be helped with a yearly service/cleaning. Whoever installed the system made it impossible to clean the evaporator coil which doesn't help matters. That is definitely something to correct when it is time for the system to be replaced. At this stage of it's life, if you have a major repair it would be better to go ahead and replace it with a new system. I would recommend that you start planning for it now so it doesn't catch you by surprise later.
cherie M.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
Oddly enough, I was getting ready to contact you this morning to discuss your previous review of us. (You had given us an "A" in every category but you gave us a "B" overall.) We just happened to be going to a call about 4 doors away from your house. Before I called you, I saw this new review with a solid "A" rating. It made me feel good to know that updated the grade. Thank you!!! Have a great day. :)
cherie M.
09/2015
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Response from Stokley's Services Inc
Thank you for the nice report card but I have to admit that I am a bit confused. You gave us a solid "A" rating in every category but only a "B" for the overall grade. If there was something that we could have done better please let me know. As the old saying goes, "I can't fix it if I don't know it's broke."
Kyle W.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Stokley's Services Inc
I'm glad that you were happy with our work and I'm guessing that adding the Freon to your system helped you make it through the summer heat. As we told you then, it was not a permanent fix. Your system is 23 years old and well past the average life expectancy for air conditioning systems. I would highly recommend that you replace it before next summer. Remember, an air conditioner isn't going to break when it's cold out, it's going to break when it's hot out. Actually, the fall is a great time to get a good deal on replacing your system. We're not as busy this time of year and we are willing to lower the price in order to keep our guys busy. Please give me a call and let's see if we can negotiate a good deal for you.
John B.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Air conditioning inspection and tune-up. Technician was thorough, knowledgeable, and professional.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
I'm glad that you liked our service and our technician. We really want to use good people for everything we do. Unlike most every one of our competitors, we send out actual "service technicians" to perform the maintenances on HVAC units. Other companies send out "maintenance technicians" which are simply helpers that don't have the same experience, qualifications, or knowledge as an actual tech. You have a very nice unit that should provide you with years of comfort providing of course you keep it properly maintained.
Roslyn M.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: From the initial contact with the owner, to the installation of our air-conditioning system the experience was very professional. We would definitely recommend Stokley's as a wonderful company to deal with and will work with them for any of our future needs that they can provide.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Stokley's Services Inc
Thank you for the very kind words of support. While it may be impossible to please all of the people all of the time we really do try. I know the kind of work that we do as well as how we treat our customers but it always makes me feel good to hear it. You two were one of my highlights of the year. You were a pleasure to work for and I thank you for the opportunity to take care of your air conditioning needs. On a different note, I wish that I had a fraction of either of one of you two's artistic ability. Thank you so much for being so gracious to allow me to spend some time to enjoy your creations.
Peggy A.
09/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Response from Stokley's Services Inc
Thank you for the review and I’m sorry that you wouldn’t hire us again. You gave us a “C” rating which isn’t great but it isn’t bad either. You didn’t elaborate why you wouldn’t use us again and I am curious. Our records show that you didn’t let us do the work to correct the problem. Our records also show that we didn’t quote you a price either. I will reach out to you shortly and discuss it with you
MICHAEL P.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Stokley's Services Inc
Thank you for giving us the opportunity to work on your heat pump systems. We try to go the "extra mile" for our customers and truly earn the "A" rating that you gave us. Please keep us n mind if you have any problems.
Victoria L.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Service and cleaning of AC unit went well. All was looked at and cleaned. He wen looked at the unit in the attic and turned a damper that I never would've thought to look at. He left us a card and we'll definitely call again when the need arises.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Stokley's Services Inc
Thank you for the nice review and the straight "A" report card. I'm glad to know that our tech was able to show you the damper that you didn't know was there: it should help keep you more comfortable. Please let us know if you have any other questions or concerns.
John P.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Outstanding Service/
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
I'm glad that you were happy with the work that we did at your home but I especially love the phrase "outstanding service." :) Please tell your family, friends, and neighbors about us. Thanks for the nice review.
Erin C.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We had our 20+ year old air conditioner tuned-up. It went as well as expected. We recently purchased the house, so we wanted to know the state of things. They were on time and provided good information. i will call them again when we need work done.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Response from Stokley's Services Inc
Hi [Member Name Removed], I'm glad to hear that you were happy with our work and that you will call us when you are ready to get the work done. Please keep in mind with a system as old as yours there is no telling when it will break. Of course, these things seldom happen when it's convenient. The good news is that it is working and will give you a little bit of time to prepare. Please call us when you're ready. Thanks for giving us a try and writing a good review.
Susan A.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Air conditioner tune-up with 1 lb of freon.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Response from Stokley's Services Inc
Thanks for the straight "A" report good and I'm glad to know that you're happy with our service. While your system is not very old (in the grand scheme of things) it is not in very good shape and we are not sure how much longer it will last. It does not look as though the system was installed very professionally and that could be what is causing all of the problems to be happening so soon. Please start preparing to replace the system soon or you may be spending a lot of money in repairs.
Danielle T.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Conducted an air conditioning tune up
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Response from Stokley's Services Inc
I'm glad to hear that you liked our service and would use us again. You may want us to check your furnace this fall as it is 24 years old. Please keep an eye out for one of our Big Deal Specials for cleaning heating systems coming shortly after Labor Day. The meteorologists are predicting another cold winter and a preventative cleaning may help you make it through the season without a problem.
desha C.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Great
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79.95
Response from Stokley's Services Inc
I have to admit that I am "feeling the love" today as I am responding to 5 wonderful reviews. I am happy to hear that you liked our service and that you would use us again. Please, please, please don't use the company that was there previously again. I was shocked to read that the panel for the air handler was taped on and no screws we present at all. Even worse was the fact that my tech found trash in the drain pan of your evaporator coil. Not only is it unprofessional, it has the potential of decreasing the efficiency of the system or it could even clog the drain line. If the drain line is clogged the water will overflow and create a mess on your ceiling and/or floors.
Michael U.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They replaced Heat Pump, Air Handler, 5kw Heat Strip and Honeywell Vision Pro 8000 Thermostat. The installation took about eight hours. The team of three were efficient, courteous and professional. I would recommend their services to a friend. I would use this company again.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,800
Response from Stokley's Services Inc
Thank you for taking the time to write such a nice review on my family's business. We are "Tidewater's Oldest Heat and Cooling Contractor" for a reason. We take our work very seriously and want to offer the best service, installation, and maintenance programs possible. I feel that we have a very wonderful crew and you review helps to confirm it. I hope you noted and appreciated how we corrected the very unprofessional installation of the previous company. You have a very good system that should provide you with comfort for years to come.
Mary Sue B.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Performed service clean and check-up on upstairs ac system.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
I'm glad that you were happy enough with our work that we earned a straight "A" report card: it always makes feel good. You will be receiving a maintenance agreement in the not too distant future on both of you systems: I hope you take advantage of it. Neither of your systems are very old but they aren't spring chickens either. A little TLC will definitely keep the systems operating at peak efficiency and prolong their life expectancy.
Sherita W.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Inspection and repair attempt of ac unit
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Response from Stokley's Services Inc
Thank you for the straight "A" report card: it is always a welcome sight. Please keep us in mind should you need any additional repairs but I would highly recommend that you prepare to replace the system. It is 24 years old and past the normal life expectancy of 18 years.
Steve G.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced HVAC. The two techniations were very professional and the installation went well.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$6,600
Response from Stokley's Services Inc
Thank you for the nice review, but I am confused. You said our technicians were very professional and the installation went well but you only gave us a "B" for quality but you gave us an "A" overall. Obviously you were happy with the job but I would like to know how we can earn the solid "A" rating.
Giacomo S.
07/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced faulty AC capacitor.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Response from Stokley's Services Inc
Hi, thank you for the nice review, but again I am conflicted. I love a straight "A" report card but I am not sure how we could have done better. You gave us "A"s for everything but price for which you gave us a "B" and then a "B" overall. I'm sure that if you call other HVAC contractors you will find that we are right in line - if not cheaper - than our competitors. I am glad that you are happy with our services and please to know that you would hire us again.
eun L.
07/2015
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Try to sell the whole units airconditioning by fearing us that there is a hole which leaks
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0
$100
Response from Stokley's Services Inc
Wow, just wow. I couldn't disagree with you comments more if I tried. You have problems that need to be addressed and I stand behind everything that my technician told you. We told you what the problems are which is what we are supposed to do. The fact that you chose to ignore them doesn't change the fact that there are problems. Let's take a look at what your problems are and break it down on a per system basis. First, you have 3 systems. The 1st floor unit had no problems. The 2nd floor system was low on refrigerant. The refrigerant circuit is a sealed circuit which means that you should never have to add Freon. The fact that your system was low means that you have a leak so we recommended that you have us look for a leak so we can repair it. You declined to have us search for the leak in order to repair it. We added Freon to get it to work FOR THE TIME BEING but the refrigerant will leak out again, it's just a matter of when will it happen. The a/c system isn't very old but the furnace is 18 years old and we recommended that you consider replacing the furnace soon, not the air conditioner. You asked us for a price to replace the furnace and wanted a price to replace the a/c system at the same time. The 3rd floor has other problems. The air conditioner that you have is 6 years old and has a 13 SEER. The indoor coil is 13 years old designed for use with a 10 SEER air conditioner. The unit should not be cooling at all. The fact that it is working does not mean that it is working properly. The longer that you have that air conditioner connected to that coil the more harm you are doing to the air conditioner. The air conditioner will not last very long before the compressor dies; again, it is just a matter of time. So far you have been lucky: the system should not work at all! The furnace for the 3rd floor is 20 years old and should be replaced. The fact that the a/c and coil is mismatched (slowly killing itself) and the fact that we now have to use a new type of refrigerant we recommended replacing the entire system of the 3rd floor. We did not try to scare you into replacing a unit. We simply gave you the facts and offered our recommendations and then you asked us for the prices to do the work. You may not like the message, but you shouldn't take it out on the messenger.
JOE A.
07/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Response from Stokley's Services Inc
Thank you for the review but I am concerned that you only gave us a "B" rating. It seems that you like us, but I wonder how we can improve to earn an "A". Please keep in mind that your furnace is old and may need replacing in the near future. Please call us if you have any questions.
Roger R.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Stokley Services is our new HVAC company! |We tried 3 other companies that were ok but none of then went beyond the basics. Stokleys really made as difference. A/C is more efficient now. These guys have the knowledge and techniques to do it right! |
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Stokley's Services Inc
Thank you so much for such a nice review and I am glad that you are so happy with the work we did. Please remember that you do have some problems that need to be addressed. Your furnace is getting old and you have a relatively new air conditioner that is connected to an old evaporator coil. Frankly, your air conditioner should not be working and we are curious how it has been doing so for the past (approximately) 4 years: it should not be. I am afraid that the longer you operate the a/c unit while still attached to that coil, the more damage you are doing to the a/c unit. Replacing that coil will definitely help the efficiency of the system (lowering your operational expense) and help preserve the life expectancy of the air conditioner. Please consider replacing that evaporator coil very soon. I am confident that you will appreciate it later.
Frederick T.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Inspected A/C, corrected a leak from air handler probably caused by incorrect placement of drainage pipe ( most likely by people who recently changed my hot water heater).
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Response from Stokley's Services Inc
Thank you for taking the time to share the experience you had with our company. I am glad to hear that you were happy with our work and tat you will use us again. Regarding the fact that we repaired the leak for you, we try to go that extra mile to make sure that everything is working properly. Thanks again for the review and please tell your family, friends, and co-workers about us.

Contact information

711 Falcon Avenue Ste C-1, Chesapeake, VA 23324

http://www.stokleysservices.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
2701032001
Trade License Locale
VA
Trade License Authority
Virginia Department of Professional and Occupational Regulation
Trade License Expiration
05/31/2024
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Plumbing,
Heating Oil,
Energy Efficiency Auditing

FAQ

Stokley's Services Inc is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Stokley's Services Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Stokley's Services Inc offers free project estimates.
Yes, Stokley's Services Inc offers eco-friendly accreditations.
No, Stokley's Services Inc does not offer a senior discount.
Yes, Stokley's Services Inc offers emergency services.
Yes, Stokley's Services Inc offers warranties.
Stokley's Services Inc offers the following services: Sales, service, and installation of air conditioing and heating systems. Custom designed duct systems. Indoor Air Quality products.
New construction.

Contact information

711 Falcon Avenue Ste C-1, Chesapeake, VA 23324

http://www.stokleysservices.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM