Stokley's Services Inc

"Thank you for the straight A report card and the kind words. I'm actually surprised that your system ever passed a mechanical inspection. Whoever put it in did not pay attention to Code Requirements at all. The tech noted several problems. Your system is getting old and the poor installation is not helping. Please start preparing to replace the system in the near future. If we do the work we can easily correct the installation mistakes that the other company made."

"Thank you for the great report card. I have to admit that I was surprised that you had a capacitor go bad within a few days of us replacing it. Frankly, I have never seen this happen before: not once. This may be an indication that your compressor is going bad so please keep an eye out. Your system is getting up there in years and you should prepare to replace it soon. In either case, we stood by behind our work and honored our word: we replaced it the 2nd time at no charge to you. I'm glad that you are happy with our service."

"Thank you so much for the wonderful comments. I hope that your new mini-spilt system is everything that you hoped. I know that area of the house was uncomfortable because of all the glass, but the Mitsubishi units are designed to handle those problem areas with ease. I think that it was a good idea to send Tyco out to double check my initial survey of the area to make sure that the installation would work as needed was a smart decision. I have been doing this work for over 40 years and I wasn't sure that it could go the way we both wanted it to. Again, thank you for the wonderful review."

"Thank you for the review and it was a pleasure talking with you. I am very happy that you enjoyed your experience with Stokley's Services. We really try to be a little more customer friendly than most contractors out there. Granted, there may be times that we can't please everyone but we really try. Thank you again and don't forget to tell your friends, neighbors, and family about us. We love referrals! :)"

"Thank you for the nice comments. You have a good brand and it is about 10 years old which should last you for a while providing you continue to take care of it. (Most units like yours last about 18.) On a different note, thank you for making me laugh the other day when we talked about our similar upbringing. The extreme heat is keeping us very busy and our conversation really helped me to "recharge my batteries" as they say. :)"

"Thank you so much for the kind words. I know we have some great people and I always enjoying how much people enjoy them. This heat wave has definitely stretched us to the limit and everyone has been putting in some very long hours. I have been extremely impressed with the positive attitudes of all of the guys. When we meet in the mornings everyone is in goods spirits and even joking. I have yet to hear anyone of them complain. We have been forced to focus on getting to the people that don't have cooling in an effort to take care of as many people as possible. Most all of our customers have been very understanding while waiting for a cleaning of their system (with only one exception). I will be sure to pass on your compliments to Jerry. Thank you again."

"I'm glad that you were happy with our service and I am very happy that we were able to get your system up and running. Your system is not real old, but at 14 years it is starting to get up there. I certainly wouldn't recommend spending money on an expensive repair at this point. Please start preparing to replace it in the not too distant future. The extended period of excessive heat that we are currently experiencing is unlike anything I've seen before. It is creating a lot of problems for a lot of homeowners and it is getting hard to keep up. My guys have been working very long hours trying to keep up. Their spirits are good but I can see that they are getting tired. The demand for new air conditioners is so high that some manufacturers and the supply houses are running out of air conditioners. I urge people that know their system is getting old to do so before the weather is hot. When the heat comes we are always busy, but again, the current heat wave is unlike anything I've seen in the over 30 years that I've been at the family business."

"Thank you for the compliments and the wonderful review. It's always nice to hear that people enjoyed our service and our people. I also like to hear that they will use us again! I think I told you that many years ago (decades actually) I used to deliver the paper to your house. It is always great doing work in my old stomping grounds."

"Thank you for the great review. The tech told me that he knows the system was okay the first time he was there so we're not sure what happened. Please keep in mind that your system is getting old and will need to be replaced soon. Also, you do have a problem with your heating section that is a potential hazard so he had to disable the heating portion of the unit. You will need to address that before it gets cold."

"I wonder if people really believe me when I say that I LOVE a straight "A" report card. hank you so much for the nice compliment. Apparently your system has been giving you problems for sometime and it is getting old. Please make plans to replace it soon before it gives out on you altogether."

"Thank you for sharing your experience with Stokley's Services. We try to provide not only a professional air conditioning and heating service, we want it to be an enjoyable experience. I hear horror stories of how other companies treat their customers and I want to learn from their mistakes. I want for our customers to be treated the way that I want to be treated or how I would want my Mom to be treated. PS: I simply LOVE the straight "A" report card."

"Thank you so much for the compliments. I know that we have great people that work here and they all seem to truly care about they do their job and how they treat the customers. I am VERY happy that you were pleased with both our service tech and our installation crew. Thanks again!"

"Thank you - again - for the nice compliments. It's always nice to see a customer try us out for a winter service, purchase a new furnace, and then have us back out for the ac service. It tells me that you are indeed happy with our work. I love it!! Thanks again. :)"

"Thank you for the review and the compliments about our tech. I will make sure that he hears what you said. Please keep in mind that your a/c systems are EXTREMELY old: it appears to be 32 years old. I don't think I've ever seen a system last so long. Frankly, I'm surprised that they are still operating. Please prepare to replace it in the near future. A new system will save you roughly 35% on your air conditioning (and a good portion of your heating bill too). After 32 years, the existing system has certainly done it's job."

"Thank you for the review. I would like to point out that your system required more than one pound of FREON, it required 2.5 pounds of FREON. A typical "Clean and Check" costs $125. The going rate for a pound of FREON is $90. In other words, the $59 call that you paid $194 would have cost you $350 under normal rates which is a savings of $156: I would call that a rather substantial savings and truly a "Big Deal". The fact that your system needed more than one pound of FREON is out of our control. We could have stopped after the one pound but your system would not be cooling when we left. This is why you opted to have the other 1.5 pounds installed. Just so you are aware, most systems have around 5 pounds of FREON in them but I have seen systems that require 12 or even more (depending on the size and efficiency of the system as well as the length of the refrigerant piping. An air conditioning system is supposed to be a sealed system which means that you should not have to ever add any more FREON. You apparently have a leak which will cause you problems sometime down the road. This is why we noted on the service ticket that you signed that we cannot guarantee how long the repair will last."

"Thank you for sharing your experience that you had with Stokley's Services and the "A" report card. I have to say that I am quite happy today. I had three "A" reviews in one day, not bad for a Tuesday!! Please remember that you equipment is 16 years old and you should start preparing to replace it in the near future. Being so close to the salt water lessons the life expectancy and the fact that we had to add Freon is not a good sign. Remember, windshield wipers only break when it's raining. Air conditioners only break when its hot"

"I'm glad that you were happy with the work that we did for you. I remember how difficult it was to schedule your appointment. Our "Big Deal" special came out the very day that the hot weather finally appeared. We had so many responses to the special plus so many people that needed their systems repaired that it was hard to get everyone taken care of. Naturally we had to take care of the people that didn't have air conditioning before we did the maintenances. Thank you for you patience and your wonderful consideration of our scheduling difficulties. It was, indeed, a pleasure dealing with you."

"Thank you for the kind words and I very glad to know that you are pleased with your new system. Please keep in mind that your other system is the same age and I would recommend that you start preparing to replace it. In the meantime, if you have any problems with the new system - which you shouldn't - please call and let us know. Thanks again."

"Thank you so much for the review and the kind words. I know that we have some great guys and that they do great work but it is wonderful when people let us know. :)"

"Thank you for the review and the nice comments. Our goal is to be the best air conditioning and heating company in the area: it's that simple. To be the best we have to go the extra mile. Whether it's a clean and check, service call, or an installation we work hard to do the job thoroughly."

"Thank you for sharing your experience that you had with our company. Sometimes things happen that are out of our control and sometimes we may make a mistake. The important thing is to make sure you correct it in a timely and professional matter. We stand behind our work and we care about our reputation. We also care about our customers. I want to treat our customers how I want to be treated or how I would want my parents to be treated. If you have a problem with something we did, just give us a call and we'll take care of it: it's that simple."

"I'm glad that you were happy with the work that we did at your home. I love when we have calls in your neighborhood. It's where I grew up and my parents lived for over 40 years. (In fact, at one point - decades ago - I delivered the morning newspaper to your house.) Please keep in mind that your a/c system is roughly 15 years old now and that you should start preparing to replace it. I'm not saying that it is going to breakdown tomorrow but the average life expectancy is about 18 years. It's better to be prepared than caught off guard. Remember, windshield wipers only break when it's raining just like a/c units only break when it's hot outside."

"Thank you so much for the very kind words. We try our best to accommodate everyone's busy schedule. The past couple of weeks have been especially hectic due to the summer heat finally showing up. Our Big Deal special also came out the very first hot day of the year. Everyone turned on their a/c at that time and of course we got swamped with calls from people who had no cooling. We had to prioritize the calls and take care of those people who didn't have air conditioning firdt. It happens every year. It settles down after the initial surge but the first couple of weeks are hard on the staff and especially the crew. Things are still busy but it is certainly more manageable."

"Thank you for the nice comments and the wonderful grade. I'm also very happy that your system is working "at it's best." Just remember, we're here if you need us. :)"

"Thank you for the "A" rating. I am glad that you are pleased with the work that we did. I am curious why you chose us to service your system which was installed by a different contractor less than a year ago. I can only assume that you were not happy with the installing contractor. Sadly, this is fairly common phenomenon that we see too often. A cheaper price does not necessarily make a purchase good deal."