"Thank you for the 5 star review. Unfortunately, I can't read all of your comments: for some reason Angi is limiting your review. I miss the old Angie's List. Since the change most people aren't leaving reviews. :( I appreciate you taking time out of your day to not only write the review but to send the pictures as well. I hope that you are enjoying your retirement and thank you for your service to this great country. Keep taking care of your heating and a/c system and it should provide you with years of comfort."

"Thank you for the 5 star review. Unfortunately, I can't read all of your comments: for some reason Angi is limiting your review. I miss the old Angie's List. Since the change most people aren't leaving reviews. :( I can tell you that my entire office and crew have enjoyed talking and working with you. Thank you for choosing Stokley's Services for your HVAC needs."

"Thank you for the very nice review. It always makes me feel good when a customer takes the time to complement our company. I will make sure to share you review with the staff. Also, I'm glad to see that you are keeping up with the maintenance on your system. It will help it operate more efficiently and last longer!! :)"

"Thank you for the wonderful review: it is a great way to start a Friday morning! Remember to protect your investment and have preventative maintenance on your new heat pump system. I know that we talked about it last year, but don't forget your other system. It is past its average life expectancy of 18 years and is due to be replaced in the not too distant future. With all of the difficulty that Covid has caused with the availability with parts and equipment, I urge you to be more proactive and less reactive."

"Thanks for the 5 star rating and I am glad that you are happy with the replacement of your 2 different HVAC systems. I would recommend that you sign up for our maintenance program. We put the 1st system in 3 years ago and I do not see where we have ever been out to clean either system in all that time. A little TLC now might save from an expensive repair bill and help your system run more efficiently. :)"

"I am glad to hear that your were happy with our service and that you would use us again. As we approach Spring, please remember that it is very important to have your system properly maintained. We recommend that it be serviced in the spring/summer and again in the fall/winter."

"I'm sure that it's just a typo, but I just want other members to understand that the work was done on 12/10/20 (not in 1970). I'm glad to hear that you were happy with our technician's work and I am extremely happy to know that you would use Stokley's Services again. Please keep in mind that if you furnish parts, like you did with the thermostat, you take us out of the equation if you experience problems with the thermostat or any other part. Warranty now becomes something between you and whomever you part the part from. In many cases, you don't get the full warranty that you would if we purchased and install it. In your case, those thermostats only have a 2 year warranty. If we purchased it, they would have a 4 year warranty. Yes, you would pay more but you would be protecting your investment. Those thermostats are not cheap. Thanks for the great review and I hope that you have a very Merry Christmas."

"Thank you so much for the wonderful review. It always makes my day to see that our customers enjoyed our company and our work so much that they took time from their day to let us and others know about it by posting a review so that others can see it and hopefully use us too. It was great talking with you and sharing some laughs. Thanks again for the review. Remember, if you need us we are only a phone call away. I hope that you have a very Merry Christmas."

"Thank you for the awesome review and I am happy to hear that you are pleased with our crew and their work. We strive to provide the best possible equipment, have it installed properly by the best crew, and maintain and/or service it with the best technicians. This way the equipment should give you many years of comfort. It always makes me feel good when customers take the time out of their busy schedule to let us know. Just remember that we are just a phone call away if you need us. Of course I am always available too! Thanks again."

"Thank you for the wonderful review. It seems like it was just yesterday since we installed your new heat pump system. Between the extreme heat and Covid-19 this has been a very busy year and trying year. I can't tell you how hard it was to find the PPE that we needed so we could keep working. Hopefully the worst is behind us. Please keep in mind that you other system is 21 years old and past the average life expectancy of 18 years. You may want to consider replacing it before the extreme temperatures hit. You'll also be able to safe roughly 30% on your heating and cooling bill when you replace it. Please let us know if we can help you with anything."

"This is the 3rd review from this customer for a service call from 2016. He has provided absolutely no evidence to substantiate his claims which I have asked for several times. We physically showed him the crack in the heat exchanger: he even signed the ticket that acknowledges that he saw it. He decided to have his home warranty make repairs but because he will not or cannot show me the ticket (that they should have left him), so I can't verify his claims. Look at his other reviews and you can see that his story changes. To be clear, again, we quoted $750 to replace his heat exchanger and two thousand one hundred dollars (sorry, it won't let be type the numbers for some reason) to replace the entire furnace which was over 20 years old for his rental property. We even have notes in the computer that we were not to discuss what we found with his tenant. The service call also only cost him $75. I am curious though, if he had a home warranty plan, why did he call us in the first place? I'm guessing that his home warranty company denied his claim to replace the unit and he wanted another company to confirm the problem so he that could argue the case for a new one. Perhaps he thinks if he rattles my cage long enough I'll refund his money: that's not going to happen."

"I'm sorry that I have not responded sooner, but I just got this review (4 months later). Thank you for sharing your experience with other subscribers and I am glad to know that you would use us again. I do not recommend the energy management boxes that the power company puts on people's a/c units: especially if someone has medical needs, pets, or stays home during the day. It allows them to shut down your a/c at a time that you need it most. We have so many calls from people that have these boxes that the power company didn't really explain the purpose behind them. Once we let our customers know, most opt to have the power company come out and remove them."

"Thank you for the great review. I must admit that the last couple of weeks have been exhausting for our team. Our phones have been ringing off the hook and it's all the office staff can do to handle the calls. The guys in the field have it harder but they've been troopers: they keep a smile on their face and keep on keeping on!"

"Thank you for the nice review. That being said, if you liked the duct cleaning that we did, you'll love our repair and replacement of you heating and air conditioning system. Please keep us in mind. Thanks again."

"Thanks for the nice review. It always makes me feel good to see that our customers will refer us to their family and friends. :) I highly recommend that you sign up for our maintenance program. It is designed to prevent problems like your had from happening in the first place."

"Thanks for the great review. I am very proud of our guys and their abilities. I've never understood why some HVAC companies try to sell the customer things that they really don't need. I try to take the approach that "if this were for my Mom's house what would I recommend." Another way to put is "we treat people the way that we want to be treated." I think our customers appreciate our approach! Thanks again."

"Thank you for the nice review and I am happy that you enjoyed our techs. I need you to understand that we weren't able to provide a permanent fix. We bought you some time. Your system is very old and in really bad shape. I strongly recommend that should be replaced. I would also recommend that you replace it sooner rather than later at you convenience rather than waiting for it to completely die out. History has taught me that air conditioners rarely die when it's nice and cool outside: that's because you aren't using it when it's cool. ."

"I'm glad to hear that you are happy with the services that our tech provided. Routine maintenance is very important: even for newer equipment. Your heat pump system is only 5 years old but routine maintenance probably would have prevented the problem before it occurred. I will make sure that we send you our Preventative Maintenance Agreement. Have a nice day. :)"

"It's always nice to read such a positive review on our services. We try to go above and beyond what is expected of us: this was something that my Dad taught me and I focus on constantly. In short, we treat people the [Member Information Removed] that we want to be treated. You are not just a number to us. Please keep in mind that your 26 year old system is well past it's 18 year life expectancy. I would urge you to start preparing to replace it before it breaks down in the heat of the summer and becomes an urgency. I will make sure that the tech that was there knows about your review. Thanks again for the straight "A" review."

"Thanks for the great review. I am glad that you are happy with the work and the crew. Yes, the work took a little longer than I had planned but we want to make sure that the job is done right. I won't sacrifice quality for quantity like some other companies do. As always, we are here if you need us: all you have to do is call."

"Waking up to find a straight "A" review waiting for me to read about our company is a wonderful way to start my day. I'm glad that you were so happy with our work that you took the time to write this awesome review. Thank you!!! :)"

"Thank you for the kind words and I am glad that we could help. We try our best to respond as quickly as possible. Except in rare cases, if you call us first thing in the morning we can get there that day. I couldn't ever imagine telling a customer, or a potential customer, that they would have to wait 3 weeks for us to get there. I remember when my tech first took the panels off of your boiler and called the office. He said that he was going to be a while as the boiler was completely sooted up. He added that it was as bad as he had ever seen. We always clean up after ourselves and even try to leave the house better than when we first arrived. This was something my Dad taught me while I was in the Boy Scouts. ;) Thanks again for the great review and please remember to tell your friends and neighbors about us."

"Thank you for taking the time to let other members know about your experience with our company. We really do try to "go the extra mile" as you said. I think this is what separates us from other companies. My Dad taught me to treat people the way that I want to be treated at an early age. When I decided to join the family business he repeated that lesson and added, "Treat people the way that you want your Mom to be treated." That really hit home. I remember that weekend it was brutally cold (I remember thinking how cold it was while I was walking my dogs in the morning) and I knew that we had to get you some heat anyway possible. Thanks again for the wonderful review."

"I find it odd that I am getting this review 3 years after the work was done without ever hearing about it until now. How can I fix something if I don't know it'[Member Information Removed] broke. I may or may not agree with you but it is always best to discuss it. To be clear, your system wasn't working when we got there: something that you failed to mention when you purchased the special. That being said, we have never had any special that included up to 2 free pounds. We also do not want to hook the gauges up unless we determine that there may be a problem with the amount of refrigerant as you should never have to add refrigerant unless there is a leak. Yes, we do ask you to sign a waiver any time we add refrigerant without fixing a leak because we have no idea how big the leak is so we have no idea how long the refrigerant will remain in the system. It is not that the valve couldn't handle the additional pressure: the valve is where the refrigerant leaked out to begin with. If we have no idea how long it will last how can we guarantee our work. Your a/c was not working & you wanted air conditioning that night. That was your decision. Yes he was able to return the next day to make the repair to the valve & he was able to do so without adding more refrigerant. He could have removed all the refrigerant and recharged it with new. Most systems have between 5 to 10 pounds of refrigerant (at $135 per pound). If you ask me, you saved a lot of money but yet you complain about it 3 years after the fact: wow!"

"Thank you for the great review and for giving me an opportunity to discuss something that I hear far too often. Every year we get calls from new customers that complain about the HVAC company that they had been using. One of the biggest complaints that we here is that the other company either won't honor their warranty or are out of business. I learned numerous things from my father, both in my personal life and my professional life. One thing that he definitely drove home is that a man is only has good as his word and that if you break your word no one will ever trust you again. In this case my "word" is the warranty. If I tell you that we stand behind our work, I mean we stand behind our work. If there is a problem then all you need to do is call and we will take care of it. I often hear that a customer has been using another contractor for years but when they need them to come out to fix their new air conditioning (or heating) the company tells them that they can't make it for 1, 2, or more weeks. How is this even remotely considered acceptable? They apparently feel that they have your money and they are going to chase after another "paying" job rather than handle a warranty call. Stokley's Services does not operate like this. I want the system working ASAP because if a customer is not happy they are telling everyone they know what is going on. This is a perfect way to ruin a reputation. When the temperatures soar for the first time every HVAC company gets swamped: it happens. I actually turn down work so that we can take care of our existing customers FIRST! Our customers put their trust in us and we do everything possible to show them that they made a good decision by trusting us to take care of their air conditioning and heating needs."