Stokley's Services Inc

4.8(
405
)

Heating and Air Conditioning, Air Duct Cleaning, Water Heaters,

... +3 more

About us

Stokley's Services is a family owned business since 1938 and Tidewater's Oldest Heating and Cooling Contractor.

Business highlights

87 years of trusted experience
Emergency Services Offered

Services we offer

Sales, service, and installation of air conditioing and heating systems. Custom designed duct systems. Indoor Air Quality products.

Services we don't offer

New construction.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7405 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
6%
3
2%
2
2%
1
3%
Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Write a review

Filter reviews by category

Showing 276-300 of 405 reviews
Justin C.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Air-Conditioning Tune-Up, Plus 1 Pound of Refrigerant and as a bonus they showed my husband how to control air flow in the attic ducts. If we ever have any HVAC issues, we will be calling Stokley's first.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Response from Stokley's Services Inc
Thank you for the great review and I am very happy to hear that our tech was able to show your husband the dampers. I'm sure it will add to the comfort level of your home. You have very good system that should give you many years of reliable service - provided that you continue to have it professionally serviced. :)
Steven M.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Furnace tune-up/inspection.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$100
Response from Stokley's Services Inc
Thank you for the great report card but I am confused. You gave us a solid "A" rating but it says that you wouldn't hire us again. I am just guessing that you marked the box "no" by mistake. Please keep in mind that your system is over 20 years old and will need to be replaced soon. Please give me a call if you would like to discuss your options. Thanks again for the nice grade. :)
Harry A.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I purchased two Angie's List deals for $59 air conditioning system tune-up. Stokley's technician Jerry arrived when promised and performed a very comprehensive service that included inspecting, cleaning, and lubricating the air handlers and compressors for our upstairs unit in the attic and our downstairs unit, an outdoor gas-pack. | |The technician spent more time than I expected on each unit and stayed long enough afterward for me to confirm proper temperatures measured at the registers for both systems. We are very pleased with this service and would definitely use this company again, as well as recommend them to others (which we've already done). | |We've already had a few hot days in 2016 already, and both systems are still operating perfectly.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$118
Response from Stokley's Services Inc
I love hearing that you have already recommended us to your family and friends! That is a great thing to read first thing in the morning. Thank you for taking a few moments to tell others about your experience with our company it. Just as a reminder. it's about time that we go out to service your equipment again. It's hard to believe that the summer is right around the corner already! :)
Jason B.
03/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Furnace inspection
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$40
Response from Stokley's Services Inc
Thanks for the "not horrible" review. While many companies would be happy with that kind of a review, we are not. I am very happy that you would hire us again but I am also a bit concerned. In all honesty, I am not sure how I can do better on the price than a $40 clean and check. I can't give it away for free and we do have overhead to consider. As far as the responsiveness being a "C", the worst grade that we received from you, I am also not sure how we can improve. You purchased the special on line on 1/13/16. We responded that same day and asked you to call us as did not provide a phone number for us to call you to schedule the service. You called us the next day and scheduled the service for the first day that you suggested / requested for the time that you requested. Your appointment was set up for the technician's first stop that day. In order to accommodate your schedule we even sent the tech straight to your house rather than having him come here to big up his calls for the day. Our records indicate that he was there in the time frame we told you he would arrive. While you did give us a "B" for quality (again good enough for other companies but not us) I am curious what we could have / should have done to earn an "A." I will bring this up with my entire staff and ask that they all take steps to pick up their game as they say. Again, thank you for the review.
cameron B.
03/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$59
Response from Stokley's Services Inc
I'm sorry that you were less than 100% pleased with our service. Unfortunately this tends to happen when we don't have good news. We were there for a clean and check, not a service call, but there were obvious problems that you were experiencing as the heat pump unit was frozen and covered with ice. Frankly, the additional time was something not covered by the special clean and check promotion but we did not charge you any additional money to trouble shoot the system. Your system is not very old but it is not a good quality brand. The nature of the repair would make it quite expensive to repair and a replacement should at least be considered.
Annette T.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Stokley's Services Inc
Thank you for the "A" review. It's always nice to start my morning seeing a nice report card. So you know, we recently moved so that we are pretty much dead center in the middle of the entire Tidewater area so it will be easier to serve everyone. I think that Carrollton, Smithfield, and the northern part of Suffolk have been in need of more quality choices when it comes to HVAC companies and we hope to fill that void. Your system is not old but it is at the point that routine maintenance will help keeping it running more efficiently and with fewer breakdowns. Routine maintenance will also help prolong the life of the equipment as well. You have a quality system, it is worth keeping it in top condition. Happy Saint Patrick's Day!
Gary J.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from Stokley's Services Inc
Thanks for the nice review and for trusting us to replace your air conditioning and heating system. I remember when you called last year it was in the middle of a very bad heat wave and we were slammed trying to take care of as many people as possible. Our guys were working 60 to 70 hours per week trying to catch up. That was probably the hardest few weeks that I've ever seen in my 30 years here. I hope your new system is keeping you nice and comfortable. It should provide you with years of reliable service.
Lemlem H.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Stokley's Services Inc
Thanks for the "A" rating and thank you for providing me an opportunity to teach other consumers about their HVAC systems. The customer heard a noise form their furnace but wasn't sure if it was "normal" or not. What we found was just the heat pump going into a defrost cycle and the noise that you heard was perfectly normal.. Unfortunately a lot of people hear a noise but don't think anything of it. That is not wise. If you hear or see your system do anything that you are not familiar with please call an HVAC contractor. It may indeed be nothing but it could also be a sign of some serious problems. It is always better to be safe than sorry.
Virginia D.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
Thank you for taking the time to send in a review. Your system is not very old and should provide you with years of comfort providing that you take care of it. When it does come time to replace it I would suggest that you consider putting in a heat pump rather than an air conditioner with only electric heat strips to provide you with your heat. The heat pump will safe you a lot of money on operational costs and only cost a little bit more money up front. You will still have the electric heat strips in the system IF you are not happy with the heat pump. Many people hear "heat pump" and think that it will not provide good heat. Please understand that technology has changed and today's heat pumps are much better than the ones built years ago. Also, the biggest problem with a heat pump system isn't necessarily a problem with the equipment: it is how it is installed. Also, while we were out there we noticed that your water heater is showing signs that a leak is getting ready to occur. We did quote you on the work but you chose not to have it done at the time. If you haven't had it taken care of please do so BEFORE the leak occurs and causes damage. Please contact us if you would like us to do the work. Thanks.
Paul S.
03/2016
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Cleaned furnace, but when I had someone else come out to give me a quote a couple days later they commented on how dirty it was and that the blower was really dusty. Meaning they did not do a good job of cleaning it.
Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
$45
Response from Stokley's Services Inc
Hello and thank you for the review. Our technician spent a considerable amount of time cleaning the system. He made comment that there was "a lot of construction dust" in the unit and got what "he could". Frankly he can't remember what he meant by "got all that he could" however. He wasn't sure why he couldn't get all of it. He also can't remember if there was still construction going on or not though. He did make comment on his ticket that you should consider having the system replaced very soon as it was in poor condition and pretty old. Please understand that many companies will say anything to discredit another company whether the allegations are factual or not. I will have my office contact you and offer to send someone else out at no charge to take a look and redo the service if necessary. Please, if for any reason, you do not feel that we have done our job properly please call us and let us know. We want you to be happy but we need to know about the problem in order to do so.
darryl S.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Fixed heater
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Response from Stokley's Services Inc
Thank you for the review. I am happy to hear that you were pleased with our work. Your system appears to be in good working order and is not very old. I would strongly recommend that you continue to have it service regularly to help keep it work at it's peak ability and also to prolong it's life. Have a great day! :)
William C.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Stokley's Services Inc
Thanks for the review and the "A" rating. I'm sorry that I don't have better news for you but your system is 24 years old, well past the average life expectancy and [Member Name Removed] need to be replaced soon. We were able to make repairs necessary to get the unit working again but it [Member Name Removed] need to be replaced very soon.
Deborah H.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Stokley's Services Inc
Thank you for the "A" rating. It is certainly appreciated. On a side note, I can't help but smile when I see your address. 2 Years ago this month, my wife received a call asking for assistance in capturing a stray dog. The lady who called lives on your street which is just a few miles from our house. It was cold and raining but we went. The poor girl was hungry and scared but we managed to get her to trust us. The lady who called actually fosters dogs so she kept her and tried to find her owners. A few weeks went by and no one claimed the dog. We received a call and the lady said that she could no longer foster her and would have to take to the SPCA. That was not acceptable to us. We went and picked her that very minute. "Miley" now has her forever home with us. She has 3 other dogs to play with and they all come to work with me everyday. She is laying at my feet as I type this. Thank you for reminding me of that day even if that was not your intent. :)
Andrew L.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They performed an inspection and cleaning of my heat pump and HVAC system. Some tuning was performed. Excellent job by the technician.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Stokley's Services Inc
I'm glad to hear that you were pleased with the work our technician did at your home: I will make sure to tell him. Your system is pretty new and should give you years of service: just remember to keep up with the maintenance and change your filters often: preferably once a month.
JEROMY B.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They tuned up and balanced my attic unit so it will drain properly, cleared out drainage lines, gave lots of solid advice for future care
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Stokley's Services Inc
Thank you for the nice review. Please keep in mind that cleaning of your drain line and levelling of the unit was not included in the deal that you purchased. This is simply an example of how we go the extra mile when we are at a customer's home. It's always a pleasure to get new customers but I particularly enjoy new customers in the neighborhood that I grew up in. :)
Elizabeth J.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: This company is awesome--so responsive and transparent about everything. I had a difficult and troubling experience with another HVAC service provider. Stokley's was a breath of fresh air after navigating the seedy world of HVAC providers. I can't recommend them highly enough.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
Thank so very much for the words of praise. My basic philosophy on how to treat our customers is quite simple. I want all of people to treat all of our customers the way that we want to be treated. I just want all of or dealings to be as pleasant as possible. If we treat our customers right, they treat us right, everyone's happy and everyone wins. While we can't please everyone all the time we certainly try.
John H.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$45
Response from Stokley's Services Inc
I'm glad that you were happy with our services. Please keep in mind that your system is not very old but it is starting to get up in years. Taking care of it by having it serviced regularly - as you have been doing - will help keep it lasting longer and more efficiently.
Reuben S.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replace AC system upgrade thermostat.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from Stokley's Services Inc
I'm glad that you were happy with our work but remember that the outdoor unit still needs to be replaced as we only changed the furnace and the (indoor) evaporator coil. You're a/c unit is 26 years old and well past it's life expectancy. You may want to consider doing it while it's winter or spring to save some money. Please call us if you're interested or whenever you're ready. Thanks again. :)
Marypat N.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Stokley's Services Inc
Thanks for the nice review but please remember that there are some things that need to be addressed. Whoever installed the system didn't install it correctly; specifically, the electrical wiring. This really needs to be addressed. If you take care of it now it can prevent a MAJOR repair later.
Martha D.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
I'm not sure why, but it appears that you have given us two reviews for the same work: both of them good! Thank you again. :)
Martha D.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
Very pleased.
Description of Work: Checked A/C unit.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Response from Stokley's Services Inc
Thank you for the review. When were out there we noticed that your furnace wasn't isn't properly / to National Code Requirements. Please consider having us - or anyone - do the work. The Code is designed for the protection of the homeowner. Please tell your friends and family about us. We are definitely growing in the Western Branch area but there's always room for new customers. :)
Konrad O.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Furnace Tune up
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Stokley's Services Inc
I'm starting to feel like a broken record, but thank you for the "A" report card. Please keep in mind that your unit is 18 years old so I would start planning on replacing it in the near future. Preventative maintenance will help prolong it but any major repair should not be done.
Eric P.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$49
Response from Stokley's Services Inc
The you for the nice "A" rating. Please keep in mind that your system is starting to get up there in years and will need replacing in the not to distant future. If you aren't planning on replacing it soon I would recommend that you sign up for our maintenance program. Under the program we go out once in the spring / summer to service the a/c and we also go out in the fall / winter to service the furnace. This will help prolong it's life. I would however also recommend that you start preparing to replace the system.
Jennifer B.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: A capacitor blew and they repaired this on our AC unit. They were able to come out the same day for service.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Stokley's Services Inc
Thanks for the nice review and the "A" rating. I'm glad that we could get out to fix your a/c the same day you called. Same day service is something we try very hard to do. I do recommend that when you notice a problem that you call us right away: especially during times of extreme temperatures. The earlier you call the more likely the chance that we can make it the same day. Also, please keep in mind that your system is 16 years old and you can expect to have more and more problems with your system. Please start preparing to replace it before you have a major repair.
Cesar F.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced defrost board and senser found defective during a prior visit for a tune up to my HVAC system All went well and is working fine.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$290
Response from Stokley's Services Inc
I'm happy that you trusted us to replace the part. When we service a HVAC system we are looking for potential problems. While we can't guarantee if / when a part will fail our goal is to get it before it happens. We also do not try to force the issue or push anyone into buying a part, we just want the customer to be aware of the possibility of a problem. By changing it before it fails, your heating system should keep you nice and warm this winter.

Contact information

711 Falcon Avenue Ste C-1, Chesapeake, VA 23324

http://www.stokleysservices.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
2701032001
Trade License Locale
VA
Trade License Authority
Virginia Department of Professional and Occupational Regulation
Trade License Expiration
05/31/2024
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Plumbing,
Heating Oil,
Energy Efficiency Auditing

FAQ

Stokley's Services Inc is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Stokley's Services Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Stokley's Services Inc offers free project estimates.
Yes, Stokley's Services Inc offers eco-friendly accreditations.
No, Stokley's Services Inc does not offer a senior discount.
Yes, Stokley's Services Inc offers emergency services.
Yes, Stokley's Services Inc offers warranties.
Stokley's Services Inc offers the following services: Sales, service, and installation of air conditioing and heating systems. Custom designed duct systems. Indoor Air Quality products.
New construction.

Contact information

711 Falcon Avenue Ste C-1, Chesapeake, VA 23324

http://www.stokleysservices.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM