Simmons Heating and Cooling Inc

10/25 quoted me a price of $99.00 for each unit. Had another company do this for $59.00 per unit.

Happy with all the work that was done.

Jason and Ryan installed our system and did an excellent job. They talked with us throughout the process to make sure the location of the various components were exactly where we wanted them. They were very courteous and cleaned up as they progressed. Because the installation went into a second day they were very accommodating with our schedule. Hugh did our estimate and worked with us to get the job started and he was a pleasure to work with. He answered all her questions about the system and its performance. It is been two weeks since the installation and the system is performing exactly as he stated. The system is very quiet and is doing exactly what we wanted it to do. I highly recommend the Mitsubishi system And the Simmons team for an installation.

The installers (Scott and Shane) were on time and courteous. They worked in a professional manner and you barely knew they were in the house. Upon arrival they let me know their plans and ask if it was ok . At the end of the job they had little cleaning to do because they were clean and they cleaned as they worked. They informed me of the completion,asked if I had any questions,did a walk through and thanked me for my business. The best part was that it was all done with a 😃. Thank you guys again

Great, this is a follow up review from a previous service where I wasn't quit satisfied. Mark phone and went over all the details. He and his team arrived on time and was very professional. Went over every detail of my concerns and provide pro / cons of different types of resolutions and their recommendations. He addressed all my concerns. No one is perfect, I was overwhelmed that there were no excuses from my previous visit. They just addressed the problems and fixed. Very professional and will stay with Simmons because of Mark.

Glen Pope the service technician for Simmons tried to collect money over the phone before starting the diagnostic work. At the home being serviced he was extremely rude to the point of using foul language and threatening behavior both to the owner of the property on the phone as well as the tenant on site. He also tried to bully both of us to pay him $130.00(said his meter was running) as we were trying to decide whether his pricey($500) "cleaning and freon" estimate was to be accepted. When we asked him to leave due to his uncalled for rude behavior and language he decided to accept the $79 agreed upon diagnostic fee. Any chance to use his company for the repair went out the window because of his actions. The company may be ok judging from other reviews but he certainly didn't give any indication that his service would be performed adequately. What happened to courtesy? As an owner of a business I would be very concerned if one of my employees carried my card and represented us in such an unprofessional manner.

Julio, Joe, Scott, and Shane were great. Everything went very well. The team was on time, neat, and very professional.

The installation went very smoothly and very fast compared to the same type of Lennox system I had them install 2 years ago. The team (Hulio, Joe and Jasper) were here about 9:15 am and the installation was completed by 3:30 pm the same day. that is outstanding work.

Simmons Heating and Cooling. My wife and I want to thank you guys, Hugh, Kyle , Jason, Julio and Joe for the outstanding work you've all done on our new very affortable and well built American Standard Heating and Cooling system. From there free no obligation estimate to installation this is an A++ crew who were very Knowledgeable in all aspects of installation operation to technical setup and use of our thermalstat , polite and friendly always took the time to answer any question about the installation I had, well mannerd professional's from preperation to installation and through to clean up. I would hire Simmons Heating and Cooling again!, and I "HIGHLY RECOMMEND" this company. Thank you all again! Great Job!!! Mike H

We were very impressed with the quality of work and the guys cleaned up everything very nicely. Our team was Julio, Alex, Scott and Ryan. Very courteous, hardworking group.

Simmons performs at a level of quality well above what I have experienced with other companies. I have used them on several occasions, as have my relatives. On this occasion, the crew of Julio, Keith and Brad continued the Simmons tradition of providing responsive and courteous service, coupled with knowledge and professionalism that was obvious in everything they did. I keep a wary eye and near constant monitoring during most contracted services for my house. Not necessary with Simmons - I feel they are totally trustworthy to do the job as contracted, and are totally respectful of my personal property. On this particular job, the quoted price from Simmons was above that of some others. However, I realized that Simmons was proposing to do the job correctly. Others would have been cheaper, but the problem (caused by moisture) would have eventually returned with the cheaper solutions. Thanks for another well done job Simmons.

Very smoothly. Especially considering g the age of the house

We were very pleased with our experience with Simmons.As a handyman that does everything around our house that I possibly can, I'm rarely happy with other service people, and I am usually left feeling like I could have done better myself. There isn't a single thing about this install that I could have done any better. Julio and Keith, the HVAC mechanics, were a pleasure to have in our home. They were both very professional. It was very clear that they were experienced mechanics. Additionally, Julio and Keith worked very well together. They did their job in a very timely manner but still took the time to answer any questions and to let us know where they were in the process. They had great attention to detail and left everything neat and clean.

I was charged for the recheck which I did not think was reasonable. I chose a different provider due to better information in proposal and price .

I originally requested an A/C service on my two units. I knew the downstairs unit was on its last leg, which Kevin confirmed once he arrived and started working. He continued focusing on the upstairs unit and was quick & timely with his work. He was professional, empathetic, and worked with me to select the right replacement unit for downstairs. The staff at Simmons was prompt in getting in touch to set up the installation, which was completed yesterday by Keith & Julio - both did an amazing job.

Tim was very informative every step of the way, and once the part was obtained it was installed with not problem.

The sales team was helpful and responsive and the installers were punctual, courteous, respectful of my home, and did a great job! I have been using Simmons Heating and Cooling for most of the last 20 years, and have nearly always been 100% satisfied.

Upon job completion I sent the following Ltr to the owner... Mr. Beau Allgood, I want to express my sincere thanks to your work force for their courteous and professional work ethic during our recent vent duct replacement. Hugh DeLury did a super job of informing me about what the job entailed and coordinating the install to work around my schedule. Gregg, Jay, Scott, Julio, and Keith were outstanding. Their effective and professional duct work installation will I am sure prove to be cost efficient. You are fortunate having these pros working for you. Have been a client since 1997 and I have always received great service from your organization and have recommend Simmons when the occasion arose. Sincerely, CAPT USN (RET)

Came on time, fixed it, no problems after that

I will start by saying that Simmons earned my buisness on these two projects due to previous service and honest reccomendations. A few years earlier they repaired my first floor HVAC unit for a few hundred dollars, when other companies insisted I needed a new one. Last year Simmons installed two mini splits in my garage and a new water heater in the attic. They did a fantastic job! They even installed a new attic fan for me during the project which saved me trying to find someone to replace it. As any project the pre-planning is very important. Note: I am a mechanical project engineer and my wife says I am very picky when it comes to the details... We reviewed the location for the mini-splits and condensate runs. They had some great ideas and the units look fantastic without pipes and wires showing. I also had past issues with termites in the garage, so I insisted directing the condesate line into the french drain/pipe system that directs the water from our gutters away from the house. Most HVAC companies would make you handle this portion on your own. Simmons installed the attic fan and tied the condesate into my drainage system without hesitation!!! This year I had my first floor HVAC unit die. I decided to replace both of my 12 year old HVAC systems and there was no doubt that I was going to choose Simmons. It was the end of June with the July 4th holiday approaching and Simmons was able to order a new unit and had it installed before the holiday. My family was very greatful for thier quick response. This job also required some pre-planning to identify a new refrigerant run from the attic (they used a gutter to hid the line and brought it down right next to my exsisting gutte) and per my request pooring a concrete pad extention and directing the condensate lines from this two units into my drainage system. The finished product was excellant! You will pay a little more for Simmons, but the effort and pride in craftmanship they provide is more than worth it. A couple other small things to note, they put down carpet and floor mats to prevent damage to your floors and they also schedule a follow up inspection of the new systems to ensure they are running properly and everything was installed correctly. Another set of eyes to look over the work. They are family owned and opperated and I would highly reccomend thier services.

Gary, the technician, was very professional, honest and explained everything to me. He asked me what was the issue and I explained that the outside unit was working and that I could feel air from the vents. Then he did his troubleshooting on the outside unit and the air handler. He said all it needed was freon and I asked him to proceed to correct the issue. I am very satisfied with the whole experience from my first call to completion of the work.

Great! Answered all of my questions, researched and called me back on some of my options, prompt, billed the amount I was quoted, punctual and cleaned up behind themselves.

Requested their very best tech and had to wait 2 days which was fine because the AC was working but it was periodically tripping the main service breaker to the house. The appointment window was 8-9:am, Gary arrived closer to 9. I explained the problem that is was tripping the main breaker and was a high voltage problem. Gary went immediately into the attic and started trouble shooting the low voltage controls and found nothing wrong which wasted an hour of time. They never told me their service rates so I thought I better ask. $150 per hour! After the second hour he suggested troubleshooting by changing some parts which would cost quite a bit of money. Having lost confidence, I said no, I'll cut my losses at $300. He did change out the start capacitor as a courtesy so I felt like I got something for the money. However it already had a new start capacitor installed. Gary suggested a "hard start" capacitor for an additional $179 dollars but I checked online and it was $13 at Amazon.com. I ordered that and installed it myself (2 wires) and that seemed to fix the problem. I learned on Google that hard starting and high amperage is a common problem of aging AC compressors and causes breakers to trip. So it was on the hight voltage side and since this is a common problem the tech should have know this. The bottom line is if this is their "best tech" they are not competent to diagnose basic problems. Their hourly fee is way high for what you get. Basically it cost $300 and a half day missed work and no results. They called the same afternoon to sell me a new system and I decided not to take my chances. They should charge by the job, Not by the hour. They are not lawyers. They also wrote my credit card number on a paper invoice which I felt uncomfortable with and I believe this is illegal. He claimed they do not use the card swiper. Really?? I bought girlscout cookies from a 9 year old who had a swiper. Overpriced, NOT recommended for diagnostics or troubleshooting. Unprofessional, behind on technology. I'm disappointing but not surprised given the state of the HVAC service industry. Why are you blaming your problems on the customer? The bottom line is we were left without AC

Tom Patrick and the installation technicians all were absolutely professional and friendly. Tom provided the estimated costs and installation plan.. The installation went as planned and was completed in a timely fashion. At Simmons, Tom Patrick monitors reported generator status changes. The owner may also follow these changes as well as make some changes to the generator functions if they purchase the Mobile Link for the generator as we did. This capability paid off when the oil filler cap came off and spewed oil into the unit during a weekly maintenance run operation. The generator shut down and reported a fault which generated a text and email alert to myself and Tom Patrick concerning the fault. The technicians corrected the problem without me asking for service. This event convinced me that Mobile Link along with Simmons monitoring the generator status changes is worth the additional cost. During both the generator installation and unscheduled service as well as the scheduled annual maintenance, the Simmons personnel have been friendly, knowledge and thorough. I would definitely recommend them to anyone interested in a standby generator for their home or business.

Scheduling was pretty easy and they came out within a few days. They were very pleasant, helpful, and professional. They were thorough and very good. Everything went fine.