SERVICEMASTER OF THE SOUTHSIDE

Description of Work: Household goods packed/stored/delivered

Description of Work: Water damage/ remodeling

Description of Work: Nothing ever done

Description of Work: Service Master of the Southside came to our home on 1/27/2014, called by our insurance company Harford. They came with no plan, personnel which were incapable of handling a plan and caused more damage to our home then the water. After submitting a bill to Hartford, the money was held in escrow since we were contesting the bill. After 6 weeks of communication with Hartford, Service Master Corporate (not this franchise) chose to not take a site visit. Service Master of the Southside has threatened Hartford with putting us into collections then we received an email from an attorney stating Hartford had 3 days to pay the bill or a civil suit would happen. We have contacted each regulatory commission in the state of VA to help with this investigation into inadequate services and questionable billing. A wrecking ball in a china shop is the analogy that best fits the work done by Service Master of the Southside. There was no plan, no best-practices logic applied, and they actually made the property look worse and have more damage than the damage done by the water pipe that burst. The term predatory comes to mind when thinking about what happened and the less than honest subcontractors they brought to the property. In each instance it can be shown that either they were not certified or fraud was committed by the subcontractors, as proven by the contractors hired by the home owner to give a 2nd opinion. A line that will always remain fresh in the home owner’s mind and a direct quote of the Service Master of the Southside supervisor on-site (day 2): “The longer I stay the more money I make.” A complete report can be provided to anyone looking for a reference before using this company. Contact us through Angie's List.

Description of Work: They came in behind another company and completed a clean up job from a sewage leak. They had to cut out the wallboard that came in contact with the sewage. They removed the flooring in the bathroom and laundry room and cut out the damaged carpet. The vanity in the bathroom had to be removed but saved so the insurance adjuster could see it. They placed it outside and covered it so it would not be damaged from the weather which was over and above their job description. When they finished the floor was scraped down to the cement and spotlessly clean. The wallboard were cut in a straight line and the insulation removed. All debris was removed and taken with them.

Description of Work: Last month, my mother broke her hip and arm and at that time, the family decided to clean up her home before she was discharged. What we found at that time was a house infested with rats and roaches, as well as nearly 30 years of general neglect throughout the house. House cleaning literally entailed ceiling to floor cleaning of Kitchen, Dining Room, Living Room, Hall, Den, Master Bedroom, Master Bath, and 4 bedrooms. Kitchen cleaning included cabinets (inside and outside). All furniture in the house was cleaned and polished, all pictures were cleaned and polished, all lamps were cleaned and polished (including the shades), all windows were cleaned.