Quality Built Exteriors

Quality Built Exteriors is THE place to go if you want expert reliability and very very quality workmanship. Right from the beginning with Tom, who gave me my estimate, the office staff and the 2-man crew who installed my fence project, I couldn't have been more satisfied. Sadly I was not able to do the whole amount of fence at once but when Iam ready to finish it off, QBE is who I will call.

The service was scheduled 5 days in advance. The team never showed up at my home, no email was sent and no telephone; completely absent

This was the best experience I could have asked for. The installers were fast, efficient and so professional. They took down our old gutter and installed deeper and large ones. These were the perfect solution for us, because our old gutters would overflow each time we got even a moderate rain, leading to water going down to the foundation of our house (never a good thing!!). In addition, the slope of the gutters weren't correct, so some of the rain wasn't even getting to the downspouts. Now, not only do we have gutters that function so much better, but they are beautiful as well. We are extremely pleased, and would recommend Quality Built Exteriors to everyone.

Everything went as expected they showed up on time took care of business cleaned up after themselves went great

Customer service was awesome. Installer did an awesome job

I had a roof remodeled and then re-shingled. The framing involved removing a flat section of the roof and making it into a gabled roof. The building inspector was impressed with the work. The new shingles were put on the entire roof. The workers on both projects did excellent work and were attentive to detail. They did an outstanding job of clean up, especially the roofers, circling the house several times for nails. I would highly recommend Quality Built Exteriors.

They removed the 20 year old back door and framing and installed a new highly efficient door.

This AWFUL Experience began July 2020! We purchased our first home, and needed to make some improvements. Such as a new Front Walkway, and Back Concrete Patio with Stairs, Gutters, Driveway Double Gate, and New Back Door with Storm Door. When the Sales Rep came out, he was very nice, respectable, straightforward, and honest. We asked questions, he gave us answers with his honest opinion, and then we sat down to discuss the estimate. Because we were wanting to do several projects, he needed to come back again. On the second visit, we were sold...everything sounded great, and im extremely careful about how things are written and worded, because I dont want any room for errors! On the third visit the Sales Rep came back with the Concrete guy, and we went over the style, pattern and color we wanted, and we thought all was good! August passed, No call! September passed, No call! My husband called and texted the Sales Reps number several times in October, No response! October passed, still No response! November comes around and my husband calls the main office to find out whats going on. They take his information, and my husband gives them our Invoice #'s from our Contract, and they say they'll be in touch soon. December comes around, still No response. We're getting very Angry, Im ready to cancel Everything! My husband calls the main office again, and they take his information again. A few days pass and my husband calls back and demands to speak to someone who can tell him why no one knows anything about our Contract, this was the week of Dec. 14th! They tell us the Head guy will be returning our call in an hour. And he actually returned our call! He said our contract had been misplaced and put in the wrong file, and that our Sales Rep was going through health issues. The minute my husband mentioned that we didn't feel this project was a good idea anymore, he cut my husband off to say that he's getting his concrete guys together, and they'll be out there on Thursday to start leveling the ground. I almost felt like we had no say. The concrete Subcontractor guys were very nice, we had no issues with them personally, but the design wasnt looking the same as had been discussed so many months before. After they leveled the ground, I had to keep walking through the design with my husband about the framing they had up. Fortunately, the workers were so accommodating, and had no problem making any changes to their designs for us. Since our concrete patio was going to be 15' x 16' , they put an expansion joint down the middle. We mentioned maybe needing a second going the opposite direction, but they said it was fine. I really wanted to have our patio finished for the holidays, but they finished December 23rd, and we weren't supposed to walk on it for several days. Just a few months later we already had two huge cracks going all the way across the center of the patio, in the opposite direction of the expansion joint, running edge to edge, and chunks of concrete continually breaking off of them! This doesn't have to happen! There is less likely a chance of concrete cracking so early laid if its not left sitting too long before being tampered with, also if its not kept too dry when being stamped, etc. So this is infuriating! Also, I began to notice things such as the stairs are not straight, each step is a different size, and I understand sloping for water drainage, but these stairs really slope! And the biggest problem for me was that it was too small! It wasnt even the correct size for a landing! You cant be on the top step and have the door open at the same time, not enough room! The Sales Rep himself even measured it when he came back, and said it was too short! The Contract Literally states "Cement Porch with Steps and Railings"! How do you fix this? The walkpath out front has no issues that I've seen, however, we are two months shy of a year since this project was done, and Railings have yet to be Installed on either of our stairs! HAZARD! Myself, my husband, and my dogs have all fallen off the side of our back "landing", Thank God we're always extra careful with my Grandmother when she's here...although, that shouldn't be the case...we should have a Railing of sorts for our front and back steps!!! Our next project addressed was the Gutters...and this is the only project that went right...so far! Then we had our Double Driveway Gate Replaced, which began January 4th 2021. This project has been a worse nightmare than the patio!...Cheap thin wood, Bolts screwed on so tight it stripped and rusted the aesthetically pleasing appearance, nail gun set so high the nails shot straight through the cheap thin wood, holes not drilled before large screws were forced in causing wood to split all over, uneven placement of parts and accessories that had to be corrected by my husband, (best he could), use of little wood pieces instead of blocks where full weight is used, random nails through Nothing, Boards cracking in several places, some in half, many boards completely warped, mismatched hardware, etc, etc, etc! This Gate did NOT make it to month 6 before we were showing them all the issues we were having. The wheels on the bottom of the gate haven't been cooperating for several months...the gate is so heavy it cracked the wood that the wheels were screwed into, and now both gate doors are off kilter and dont want to function properly! Our original gate had wheels, and weight was an issue...and they convinced us they had it under control...now we're back where we started! My husband has been wanting to stain it for months now...especially with winter around the corner, but I want them to fix this! This company has an issue with responding to Customers, and Correcting their mistakes! It looks like they're trying to wait until January 2022, so they can say we're stuck with it because our Warranty is over...! Our Last project is ongoing and still in the process of being handled...but only because they screwed it up so badly! We had a PROVIA back door with storm door installed first Week of April 2021. We were so excited to finally have a decent back door that didn't suck our power bill! The guys came, they started installing. My husband used to do construction, but now he just doesn't have the time to do his own projects around our house...of course now we both wish he had! Anyway, at one point my husband asked the installer a question, trying to be nice...and the guys response was, (*shrug*) "Im just a Mechanic"! I was a bit speechless...! Why wouldnt they send a professional to do the job...? This guy didn't even know what he was doing! So my husband just let him do his thing. When they were done they handed us the keys, packed up and left. My husband and I were looking over the door questionably! There was caulk EVERYWHERE...on our walls, our floor, the new door, our new concrete patio outside. He had dented the knob, there were tool dents in our frame, there was an opening around the frame on the top and sides...my husband could fit all his fingers through! Light was coming through with the door closed, and there was a strong breeze from the lock area! I was sooooo angry! He left a hole along our base board were he removed our frame...didnt even try to match it up, and the scratches he left all over our walls made me sick! We immediately called the office, and the head guy said he was going to call him to return back to our house. I said I didn't want him working on it again if he put so little care into it the first time! The guy said he understood, but that they have to give them the opportunity to correct it. So the Installer returned an hour later and said, "they told me you weren't happy, what's the problem"...? So my husband started pointing out the main issues, and the guy cut him off to tell him what he was going to do, then he said "OKAY?" and went outside. We were yet again speechless...such a rude guy! He got some insulation and shoved it in the strike plate hole. Then he got some tubes of caulk and started filling in any gaps...anywhere! After he was done he said he was off...and we felt no better about things! We called the office again, and he said hes gonna have to send out the Sales Rep to check it. The day the Sales Rep came out, it was worse than he thought! The door had been installed incorrectly, and crooked. Both the interior door and storm door were also damaged! We told the Sales Rep, and even provided video proof, that his installation was so bad every time it rains, water pours in from the frame...and it has actually damaged our floors! We had only lived here just over 1 year when the door was installed, and now our flooring is lifting in that one area where it puddles everytime it rains! He made notes, said he wanted to get the PROVIA Lead Rep out to look at it before making any decisions. We asked him where we stood on everything else as far as the Gate, the Railings...the answer is always the same..."I wanna get this door taken care of first, but don't worry, we got you covered".....I dont understand what a door has to do with a gate and railings??? So, August 5th the Sales Rep and PROVIA Lead Rep come to examine the door, and the PROVIA Rep decides its too messed up and damaged to save, so they're gonna order a new set, but its gonna take a while because of COVID and its on backorder...AGAIN we mention the Gate and Railings...the Sales Rep goes to look at the Gate again and take notes, then he comes back and says hes gonna work on it, but he wants to get the door taken care of first...!???!!! NOW its the end of October, and my husband has tried several times to reach out and get a response from someone about ANYTHING...yet we hear NOTHING!!! Only 1 project was completed out of what we had done...and we had to start paying back at the beginning of MAY for the ENTIRE project!...how fair is that???!!! This Company needs to get their priorities straightened out! I wish we'd never done business with them!!! I will continue to share my experience with everyone I meet, and recommend that NO ONE DO BUSINESS WITH THEM!!! Money NOT well spent!

I called last week to book an appointment and spoke to a very nice lady named Chris. I booked an appointment at 10am with the estimator Russ. Chris called me Sunday to confirm. I waited on Monday and at 10 til 10 got a text from Russ. A few minutes later he called and said he was "putting out fires" and would be about 25-30 minutes late. Sometime after I texted him that I could only wait until 11:30 (since I needed to leave at noon.). He called again and I let him re-schedule at a time of his convenience which was 8am this morning (Tuesday). Now it is 8:30 and he didn't call or text or show. He had stated he was the general manager which does not speak well of him or the company. God forbid he was robbed of his phone or in a car accident, Other than that this was VERY UNPROFESSIONAL.

Quality is indeed an appropriate name for this company. They put up the fence in two days. The guys were very respectful of my property, and the construction was top notch. I have a 38yr old Japanese maple that is along the fence line and has large intrusive roots. They were able to keep this beautiful tree safe; I really am impressed by that. The management involved was a pleasure to work with. Great positive experience!

Took a few weeks to get permit approval. After that, work proceeded but was interrupted a few times by subcontractor personal issues. All work was completed and cleaned up to our satisfaction.

Phillip from Quality Built Exteriors (QBX) did an outstanding job of replacing my chimney cap and spark arrester, which were badly rusted. He worked fast and did great work, and the results look great. Phillip was able to accelerate the replacement of my spark arrester by locating a new unit in-stock, so that I did not have to wait several days for one to be fabricated. I appreciate QBX's customer-friendly attitude, superior work, and fair prices. Thank you!

My experience with Quality Built Exteriors ("QBX") was very good. While other fence companies stated that it would be 10-12 weeks to start my privacy fence replacement project, QBX started in 2 weeks. Ray, my QBX sales representative, was very friendly, knowledgeable, and responsive during all phases of my project. Also, Rich, the construction crew chief, and his guys did an outstanding job of removing and replacing my wood privacy fence. I couldn't be more pleased with the results. Thank you!

Beautiful job!! 41-year-old house looks like new! There were many things that needed to have special care because of exterior decay--all were addressed. Superb workmanship.

Overall great quality and customer service. Very happy with the craftsmanship and quality of the fence. The builder went above and beyond on the craftsmanship. To the point of my backyard having a low spot in the yard and he went bought longer fence boards to ensure fence covered the low spot. After project was completed a quality control foreman came to the house and ensured I was happy with everything.

Great. - Rich Beasely was very interested in completing the work in a accurate and timely manner. He turned job over to Mr. Richard P. who did an outstanding Job.

The communication was great, workers were timely and professional, clean-up was thorough

It went great. They removed the metal roof that we had on our home for 40 years and replaced it with Owens Corning shingles that look great and put new gutters on. They were on time, did a great job and cleaned up when they were finished.

The price, workmanship, and customer relations responses were all excellent.

Other than a few glitches with the supplier, the project went very well.

We had reached out to several other companies to get a quote on replacing our gutters, rotted trim work, soffits and porch ceilings/columns. Once we spoke with Gerald Massengil, we knew who we wanted to go with. I believe we completely made the right choice, he was very through in the quote and made sure everything we wanted (i.e. style & color) was exactly what we wanted and that we would be happy. In the COVID world we are currently in, my wife and I were prepared for an installation several weeks/months down the road. Gerald called several days later and asked if they could start the next morning? Um...yes please! The crew was very prompt, professional, and efficient! They kept the “workspace” very clean as they went along. They completed the columns, soffits, and trim in 2 working days. A couple of days later the gutter crew came out and worked as diligently as the first and had the new larger gutters installed within 2 hours of their arrival! If you are reading this I promise you don’t need to look any further than Quality Built Exteriors and Gerald Massengil! They will take great care of you.

Overall, considering everything occurred during the time of a pandemic, there were a few jumpstarts on getting the work started and completed. I give this company high marks in working with me to install a fence product that I purchased online. Two other companies would not. The scheduler, John, was great to work with. When a delay occurred because of a missing fence post from the company, he simply said to call when the part arrived. When it arrived, I called him and he promptly rescheduled the crew. We were very pleased with the final installation of the fence by Dave and his crew. We received many compliments from our neighbors.

Wonderful. The crew was on time and worked hard. Our fence is beautiful.

It took a very long time from contract signing, to completion - but it was worth it.

The work was done with good quality and the carpenters were responsive to my questions and requests.