MRO COMPUTERS & ASTRONOMY

Very good and professional

MRO did a great job and, as I needed the computer fast, they cheerfully expedited the build and had me up and running in just a few days. They didn't try to overcharge, they saved me money where they could, and gave great advice. I will always buy my computers from them The service at MRO is top notch, you will not find a more dedicated, knowledgeable, and cheerful group of folks anywhere. If you need a computer, or computer support, this is the place to go!

I brought the laptop in on Saturday, January 10 and was told the cost would be $180 to remove the virus and that the computer would be ready on Wednesday, January 14, 2015. When I came in at 6:00 on Wednesday, they told me to come back in 20 minutes. I got a call at 6:15 saying it was not done and to come back another time. I asked if it could be ready by Friday so my daughter could study for the SAT's and take the online practice tests. He said they would "try their best." It was not done until Tuesday, January 20, 2015. When my daughter went to pick it up, they charged an extra $90.00 and said they did not back it up because her dad said there was not anything worth saving. Fun fact: Her Dad is in a remote location overseas and the last thing he has to worry about is her computer. Not to mention it would have been 3:00 in the morning where he is located. They either confused it with another computer or completely falsified the information. So, at the end of the day, I paid $300.00 to "repair" a computer that cost $400.00. I paid $90.00 more than what they quoted, and it was almost a week past due. I lost all the information on the computer and have to reinstall all of the programs. Had I known they were just going to re set it to the factory settings, I could have done it myself--- or hired the 8-year-old next door. Or a monkey in the zoo. I was better off with the virus. Jerks.

unknown

Great - they saved everything.

MRO was great, fantastic servers, and very customer orientated in their local business. They saved me a ton of money. I will use them again in the future.

It really went well and they were very good. They were very professional. They were on time. They completed when they said it would be completed. They did a great job. I have no complains. They were the most reasonable.

After their anaylsis and they could not fix the flash drive, they offerred a solution but providing a name of a company who may have been able to fix it. The staff was very helpful and the owner was very friendly.

MRO finished the repairs on time, and it kept me apprised of its progress with the repairs. This allowed me to make decisions as they worked.

Dropped off the pc at the store on Wednesday, picked it up following Monday. The corrected the problems and it has operated fine since.

THE TECH WAS VERY KNOWLEDGABLE AND HELPFUL. THANKYOU

In one respect he does a good job building a new computer for you. He is very accessible and willing to spend time on the phone with you for no charge; he understands that you will need to call him for advice after he builds a computer for you. My criticism is that it is expensive to take your computer in for repairs. He told us that instead of spending money on the computer we have, we should invest in a new computer. He has a menu of fees and he doesn’t fix anything for free or give you price breaks. This new computer that we bought is set up for high speed internet but we have dial-up and he said he would switch it over for $10. Then we had trouble connecting to or printer and he said it would be $75 to make it compatible. It gets expensive because he doesn’t hesitate to add fees. He is just so nice and accessible over the phone, but you are going to pay if he touches your computer. We really like the computer that he built for us.

EVERYTHING WENT WELL. aS i HAD TO GO OUT OF TOWN DURING THE PROCESS TWO DIFFERENT TECHS (CALEB AND STEVE) WERE INVOLVED AND BOTH WERE COURTEOUS, KNOWLEDGEABLE, AND PATIENT

Very courtious and helpful. provided immediate initial diagnostic to determine fault. reasonable repair timeline and cost.

MRO provided a fair and reasonable price estimate on the computer (perhaps a little high, but it was a custom job built to specs, and was built to support my requirements). The computer was ready for pick-up two days earlier than originally promised, which was good. MRO took me though some of the new software features, making sure I understood everything -- which is something I've never experienced before with Gateway or Dell technical support. I had a little issue with the power settings (i.e., when the system goes into hibernation mode), but MRO took the time to educate me (it was ignorance on my part). Since then, the system has been absolutely reliable. Bottom line -- I don't anticipate using any other provider but MRO for my computer needs.

I talked to them a few different times, and they were patient in explaining everything to me. They also finished a day early. I have nothing but praise for this company. It still made a little bit of noise when I got it back, which was one of my original concerns. I called and spoke to the owner, and he gave me a 90 day warranty.

We called Jeremy @ MRO computers and asked when he could come to the office to help us install a new computer on our network. He set an appointment and arrived on time. He spent about a hour trouble shooting and downloading drivers. He double checked to make sure everything was working properly

They got the computer back up and running quickly , efficiently and it only took about 2 days to get it done. They had a knowledgeable staff that knew what they were doing. The people at the store were polite and very professional.