K&J Lawn and Garden Service LLC

"Job was done in 2011 and it was a half off big deal through Angie's List, so why the grade of "B" in price?"

"This person was not the customer. She is the daughter/step dauther of the customer. Her report is false and unfair and shoudl be removed by Angie's List. She did not pay for or have final authorization for this job. The plant in question should not have been replaced because it was determined that there was not proper post planting care given. The soild around the plant was dry, indicating there was no irrigation. There as no pre-project drawing because there was no request for one and it wan't until the last moment when plant choices were made by the owner. And has I listed in a previous respone to anothe report, why is it over 3 months later that this report is posted. The landscape we installed looks great, was below estimated cost and the OWNER (not this woman), loved it and was very pleased with our work (as were many neighbors)."

"This person was not the customer. She is the daughter/step dauther of the customer. Her report is false and unfair and shoudl be removed by Angie's List. She did not pay for or have final authorization for this job. This perons has no knowledge or experience with landscaping or grounds maintenance. Applying topsoil to the existing grown is preparing the ground for the new sod. The problems with this job and the other was that she was constantly changing the plans and was almost impossible to communicate with. Since her parents were out of town, she relayed information between us, resulting in missed information and poor communication. Again, the homeowner, who had final authorization and paid for this job, was very satisfied with the job and should be putting in this report. This member is not authorized to report on this company since she did not have the authority to higher or pay for services. I personally view this landscape job just a few weeks ago and it looks excellent. Want to see it for yourself? Contact this company and we will be happy to show it to you. It is one of our best jobs and largest jobs to date. And we did it for far less money than any other company they was asked to provide and estimate."

"Thank you for the nice report. It is a pleasure to take care of your lawn."

"This customer lied about the size of his property. It was in excess of 7,000 sq feet. He was notified when he purchased the coupon through Angie's List and verbally from me that if the property he had described to me exceeded 5,000 sq feet there woudl be additional charges. He stated it did not. He was notified on the day we aerated that the property exceeded the limits of the coupon and was billed appropriately. Additionally, this coupon was for a single residential address but upon arriving at the property we saw that it was in fact 2 addresses and appeared to be used for commercial ventures. This customer, after that fact, stated we should have come out and looked at the property before we did the job. Really? There was no reason to do so, since the coupon was very explicit and if he wanted an on-site visit before hand, he would have had to pay additionally for that since the coupon did not provide for one. We should have just walked away from the property then, seeing all the signs of a customer trying to pull one over on us. Instead we choose to meet our commitment under the coupon purchased. The yard was completely and properly aerated to the extent it could be done. The yard had numerous trees which had shallow roots preventing aeration near them. The property also had large areas of hardscape and fencing that also prevent aeration near them. Starting with his reply to our emailed invoice for the authorized additonal charge, this customer has been nothing but rude and disrespectful to us. Which is why we have not replied to him and have forwarded his e-mails to Angie's List for them to resolve. Additionally, this customer is the reason why this company will no longer offer any deals on Angie's List. We do quality work and will not be treated like this by customers who refuse to pay us fairly."

"Thank you for the great report. You are one of the best Angie's List customers we have."

"Thank you for the great report. You are one of the best Angie's List customers we have."

"Thank you for the great report. Looking forward to working with you again."

"Thank you for the great report. You are one of the best Angie's List customers we have."

"Thank your for the great report. Standing by to fill-in during his next deployment. I know how he feels, when I returned from my last deployment I wanted mow my own yard too :)"

"This report is unfair and unfounded. This has to be about another company. I have NEVER received an e-mail from this customer, I do have a record of 8 e-mails that I have sent in the last 5 months. We have had only a handfull of phone conversations and a couple inperson and she has never mentioned any e-mails that she has sent. The last phone call I received from this customer was on 7/5/12 and I answered it. It was concerning mowing for that week, which due to dry conditions in her yard, we did not mow (there was no significant grass growth) and she was not charged. When she was informed of this she was pleased. She has not discussed anything with me about weeding, though I did just spray her beds and hardscape for weeds on 7/18/12. I personally answer all e-mails within 1 business day of receiving and do the same with all phone messages. Test me. My number is 757-630-4122 and e-mail is [email protected]. Call me, send me an e-mail and see how quickly I (the owner) get back to you."

"THANK YOU!!! Customers like you are great to have."

"Thank you! Standing by to take over your husband's mowing duties next spring."

"This job was done 17 Feb 2012. Nothing was growning then and any weeds that may have come up after then were lying dormat during the job. Customer was informed that she would need to regularly weed/spray to maintain the beds. It should be noted that we have not done any maintenance and are confident that the customer has not done anything to maintain the landscape during the last 5 months. Which may explain why the report is just now making it to Angie's List. She was give a written estimate, breaking down the labor, plant and mulch costs. The labor costs are tied to the job, not the number or people or days it took to complete. It took 2 full days. Also the written estimate was revised by over $400 to meet her budget. After accepting the estimate she tried to force us to do additional work involving her trees, even insinuating failure on our part to do what she wanted done would result in a bad report. Also fearing non-payment, I agreed to take down one small tree and remove a bush and reduce the final bill by $150 so she could hire a stump grinder for the tree stump. Payment was due on receipt but took 3 weeks to arrive. To prove my honesty, I will gladly share all e-mail, estimatates and invoices dealing whith this customer. Almost 3 months after the job was completed, I replaced 6 plants that died due to her failure to water. The dirt in the bed where these plants were was hard as rock with no sign of irrigation being done. To date she has not paid for the replacement plants/labor. We guarantee our plants for 1 year if they are properly cared for. CONTRACTORS, stay away from this customer, she will twist things around until she gets every thing she wants and won't pay for it. Don't fall victum to her like I did."

"Thank you very much for the great report! Out motto is "Improving the landscape of Hampton Roads, one yard at a time" and hope we can help some of your neighbors "keep up with the you"."

"We last mowed this property on May 4, 2012 and it was mowed by the owner of the company. There was no damage done to the property, plants or trees on this date or prior mows conducted by this company. Member has never contacted us concerning any damage. Since member states that May 15, 2012 was the date, there must have been another company mowing after we completed our 4 mows for $99 coupon Big Deal. The owner of the property contacted me about 4 weeks ago, asking me to mow one more time. I told him it had been over a month since we had mowed the property. He was suprised to learn that. I explained that we had a 4 week obligation and offered to continue the service but never heard back from his tennant. At that time, the owner of the property did not say anything about damage to the property. I feel this report is false and should be removed."

"Thank you for the great report. Cut your grass at 3 1/2 - 4 inches during this hot spell we are having and ensure it gets 1" of water per week."

"I should have walked away from this customer after the first job. Not sure why she hired me becaus she was constantly telling me how to do the work based on advice she received from other local companies and the internet. Constant changes in how she wanted things done, last minute changes in materials and plants caused this job to take numerouse additional hours of labor to complete, and it should be noted that we did not bill her for this additional labor. The day we arrived for the second job, I received an e-mail from her not 5 minutes after arriving onsite, stating she didn't want material she previosly insisted we must bring (15 cubic yards of topsoil). This was another clue that I should have canceled the job. When I notified her it was on the way, she changed her mind again. I advised her during the estimate that the beds could not take 3 inches of new soil but she insisted that we must put 3 inches of new soil in the existing beds. It was not until she saw that the level of the beds was encrouching on the foundation vents that she decided that there was not room for the material. Additional issues with this customer involve payment for services, disruption of employees work assignments and attempts to get us to do additonal work using her equipment (against company policy)."

"Thank you for the report! Members like you make Angie's List great!"

"Thank you for the great report!"