CDPE- Certified Distress Property Expert. Jenyse is a licensed Associate Real Estate Broker in the State of Virginia. Hank is a Licensed Real Estate Agent in the state of Virginia.
Business highlights
22 years of trusted experience
Services we offer
Residential and commercial real estate sales, Short Sale Specialists, Buyer Representation
I only worked with Jenyse, and it wasn't really a good experience. She made the entire process more difficult than necessary, she tried to insist that I use only mortgage brokers and home inspectors that she recommended, and she was dishonest. Specifically, I wanted to make an offer on a house that was $5000 fewer than the asking price, and she told me that the seller's representative wouldn't take any offers lower than asking price despite the fact that she had never conferred with the seller's representative at all. Furthermore, one of the inspectors that she recommended, Harold, tried to finagle $500 out of me by stating that the house that I ended up purchasing had termites. I later hired an inspector of my own who said the house had no termites at all. Ultimately, I would advise others to find their own mortgage brokers and home inspectors rather than using the ones that she recommends.
Description of Work: They helped me to purchase a new home.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Response from Jenyse White & Hank Reisenbicher- Keller Williams
We we're contacted by this member to help them find a home, the member shared recent unpleasant experiences with other real estate agents prior to calling us, for that reason the member only wanted to work with a female agent which we accommodated. Our approach to working with a client is to create a collaborative environment, with us sharing knowledge from years of experience in the industry and current market data, to help the client make an informed decision on how to proceed in the negotiation, ultimately the final decisions rest with our client. For the process to work most effectively there has to be a level of mutual respect and trust between the client and ourselves. Despite all efforts on our part to establish this trust, it was not possible to overcome this members distrust of all parties involved. During our discussions with the member, while crafting the initial offer, we shared our previous conversation with the listing agent about the home, the listing agent stated the bank would not accept anything below list price. The initial offer was submitted for the $5000 below list price as desired by the member. A fact the member must have forgotten. The offer was countered back at list price which all parties agreed to. We specifically asked the member who they would like to use for the termite inspection and they instructed us to call our normal inspector. Based on his inspection, he recommended a termite treatment costing $500. Normally the seller is responsible for all termite treatment, but in this case due to the terms of the contract the member, as the buyer, would have been responsible for the treatment. The termite inspector had no idea who would be responsible for the cost of the treatment, he simply provided an estimate he felt was necessary. The member interpreted this as an effort to "finagle" money out of them and made accusations that we were “working” together with him with this purpose. We too disagreed with the findings, verbally and in writing, and recommended the member get a second opinion, which they did. The second inspectors results also disagreed with the previous inspector and were ultimately used to obtain the loan. We are sorry The member feels the way they do and we know we did everything in our power to make them happy, follow the laws, and keep our integrity intact. We would like to wish this member the very best in the future and hope they are happy in their new home for years to come.
Amy L.
09/2014
5.0
real estate agents
+ -1 more
Jenyse and Hank are AWESOME! We worked mostly with Jenyse and she was simply amazing. We actually went through three real estate agents before we found her and Hank. They are a great team! They will listen to what you are looking for, show you the right property, not waste your time and are very personable. Jenyse had awesome references and I truly felt that I could call or text her at anytime... In fact, I DID have to text her many times before and after closing! She was there for us when we had a small emergency while we were away shortly after buying our new home. Nothing too serious, but she coordinated getting the HVAC person from our home warranty over to our house to have it fixed. She saved the day, she's awesome, stop looking, call her now.
Description of Work: Helped us buy our new home!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lillian C. C.
04/2014
5.0
real estate agents
+ -1 more
They gave us pretty useful information. I wasn't feeling well so my daughter took them all over the house. They took notes and they told us what they thought we should fix and things we should do. The man in the group came by the next day and showed us some other houses that he thought might be comparable. My thought is that they try to talk you down to the lowest price so they can sell it quick because the houses they showed us were a little bit smaller than our house. They were very helpful in things they told us we needed to take care of. They were good. They seemed to know what they were talking about. They were very knowledgeable. They gave us good advice.
Description of Work: We used Jenyse White & Hank Reisenbicher- Keller Williams to come out and look over the house because we were getting ready to sell it.
Rating Category
Rating out of 5
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
Linda F.
11/2013
5.0
real estate agents
+ -1 more
We wold definitely recommend hank and Jenyse. We tried another realtor first and it was a nightmare. Glad we found Hank
Description of Work: Hank and Jenyse were great. I received updated listing as they became available. Hank listened and only took us to see listings that met our requested specifications.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARK W.
10/2013
5.0
real estate agents
+ -1 more
We knew Jenyse because she was our buyers agent, 7 years earlier!! Jenyse and Hank provided exceptional service, especially since we had already moved to Florida before the house sold. They went above and beyond what would have been expected to help us with every aspect of the sale. In addition with helping us find reasonable, reliable, contractors for repairs, they assisted with showings, paperwork, staging and even went to the home to take a needed picture of a window frame! I think that they are a caring real estate agent team, and have the experience required in this type of market. I would recommend them to any friend or family member.
Description of Work: Was our listing agent for selling our house in Suffolk.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rachel C.
02/2013
5.0
real estate agents
+ -1 more
They are great and super helpful.
Description of Work: We are currently using the real estate services of Jenyse White & Hank Reisenbicher- Keller Williams.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Timothy T.
08/2012
5.0
real estate agents
+ -1 more
Excellent
Description of Work: Bought home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$480,000
Dale B.
06/2010
5.0
real estate agents
+ -1 more
SUPER- real estate broker!! If there was a rating higher than A++ to express how good she is I wish someone would let me know. Compared to all of the other agents I have worked with over the last three years while looking for a house, she was by far the very best. She works out the Port Warwick office in Newport News VA, but travels anywhere for her clients. She went out of way on more than one occasion to assist us with the purchase and closing of the house I finally decided on. Jenyse demonstrates a level of professionalism and integrity that is far superior to any other agent in the business. I would not hesitate to recommend her to anyone.
Description of Work: Real-Estate Agent/Broker
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
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Service Categories
Real Estate Agents
FAQ
Jenyse White & Hank Reisenbicher- Keller Williams is currently rated 4.4 overall out of 5.
Sunday: 8:00 AM - 7:00 PM
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Jenyse White & Hank Reisenbicher- Keller Williams accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Jenyse White & Hank Reisenbicher- Keller Williams offers free project estimates.
No, Jenyse White & Hank Reisenbicher- Keller Williams does not offer eco-friendly accreditations.
No, Jenyse White & Hank Reisenbicher- Keller Williams does not offer a senior discount.
No, Jenyse White & Hank Reisenbicher- Keller Williams does not offer emergency services.
No, Jenyse White & Hank Reisenbicher- Keller Williams does not offer warranties.
Jenyse White & Hank Reisenbicher- Keller Williams offers the following services: Residential and commercial real estate sales, Short Sale Specialists, Buyer Representation