Gutter Works LLC

Contacted this company several times for an estimate to install rain gutters on my house. He promised me twice that he would send an estimate and never did. I tried calling him back and left a voicemail. He did not return my call. If you are too busy, at least have the professionalism to let your potential customers know.

After explaining this small job to Brian over the phone, he clearly told me the cost and offered to inspect all my gutters. He provided a basic estimate for the simple repair but cautioned that he could find other problems. He came by while I was at work, performed the service, phoned me about the inspection (no problems) and I received an invoice in the mail a few days later. A painless and satisfactory transaction!

Brian was extremely responsive and was willing to take the time to answer all of my questions. His workers were efficient, and did quality work.

Brian was very responsive to our call and arrived for the initial consultation when he said he would. He then listed to our concerns and addressed our needs without trying to up sell us. (We had 5 other contractors come out to give us quotes for the job and all of them tried to up sell us. It was very frustrating.) His team was out at our house with 4 days and completed the work in one day. They cleaned up after themselves and did not leave a single bit of trash in our yard. I highly recommend them and have already referred them to an family friend.

Brian took the time to explain why I was having issues which were unavoidable and NOT due to a bad install the first time. He further explained that the company that I had do the initial install is reputable and he suggested that I call them as they warranty their work. He could have easily just come out, fixed the problems, and taken my money but instead did the right thing and set me straight and pushed me back to my original company. Cheers to you Brian and thanks for your guidance!

Great company to work with. Brian, the owner. even answered my call while he was on vacation. He was true to his word and had someone to my house at the scheduled time. Seth did an awesome job adjusting the gutters. I really appreciated they did not try to sell me new gutters. They came out and did exactly what I asked. I highly recommend this company!

Excellant, Brian's guys were prompt, courteous and a did a great job.

This guy is a real jerk. When we first spoke it was on a Saturday and he said he'd call me in a few days to schedule an estimate.A few days went by and I heard nothing from him so I called him and left a message requesting he do not leave me hanging for an estimate. He called back and was a real jerk to me saying I should find someone else, well like an idiot I wind up being apologetic to him and and asking him to come do the estimate- once again he said he'd call me and guess what he never did. He is an unprofessional jerk and I would stay away from him

Brian and his team were awesome. The guys that did the install (Mario and Wesley) arrived on time and were very professional. They offered solutions that I was very satisfied with. I would not hesitate using this company again.

Service was excellent, Brian contacted me within 2 days and made arrangements for new gutters and downspouts that had been damaged by a tree branch. There was a slight delay because of snow, but as soon as the snow and ice cleared up, they came right out and put on the gutters and extra large downspouts (which are great). The guys were friendly and professional. They finished the job in about 2 hrs! I will use them again in the future.

They did the work while I was painting inside. They were fast & did great work. The only suggestion I have is they should let the homeowner know they are done before the leaving. This is so the homeowner has the opportunity to inspect the work and perhaps sign off something to the effect the work was satisfactorily. All in all, a great job.

I would recommend Gutter works to anyone looking for quality gutters installed at a fair price by professional's! My wife called them Monday night and left a message that we wanted them to go ahead with the project they had quoted is 30 days ago. Brian called us the next morning and asked if they could come install gutters and down spouts in an hour. Two men arrived at 9:30 AM and had finished the installation on our large two story home with extended family room by 11:30 AM. Very professional installation, no damage to shrubs or roof.

They were professional, fast, and did a great job, I will definitely use them again.

The service was excellent. They were on time and cleaned up. Very good service.

This is an update: Gutter Works adjusted the estimated price from $1433.00 to a final price of $1214.00 after the job was complete! How many times have you seen that? Thanks Brian and Crew!! Crew showed up on time; Introduced themselves; Asked me to survey the work to be done with them; and went about doing the job. They were done in two hours and cleaned up so that you never new they were there.

He had a crew that did the work, and the initial work ended up being not right, and what I appreciated about Brian, is that he came out and looked at it himself with me, and redid all the incorrect items. He made sure that they came out and did it, and the other crew did a great job.

Installer was already putting up the gutter when I got home. No problems

Excellent job. Brian gave me a great quote and even honored the Angie's List coupon after he gave me the quote, so I got a great price compared to other bids I'd received. He was very responsive to all of my questions and was able to schedule the job quickly. His team came out and completed the job in one day. The gutters look great and iI haven't had any problems with drainage from the downspouts, whereas there were many before I hired Gutterworks. I would highly recommend this company to anyone looking for gutter repair or replacement. Thank you Brian and company for your help.

I would like to tell other members, do not use them. When we initially talked with Mr. Massie, he was very prompt in coming over and giving us an estimate and that was not the problem. He promised me it could be done within the next 12 working days. Three days before that period was up, I sent in a text message and said can this still be done by that date and he wrote back "yes." When I had not heard from him the next day then I wrote "okay" text message "when will you be here," he wrote "no." I have the text messages with me if anybody wanted to see them. Then about a week and a half later he called me up, I had left a message on his answering machine and he did not know who I was, he was just returning messages on his answering machine. When he figured it out he decided yes he could do the job and he set a date which was the 19th. His workman, Fernando, was very good, very professional and we had no complaints about that. Mr. Massie is not exactly customer friendly. The work was done very well, but the problem was that Mr. Massie made promises he could not keep and never actually contacted me to say, I promised you this but I cannot do it can we reschedule, etc. I had to nudge every stretch of the way. The invoice arrived on July 31st and he cashed the check on the 9th of August.

They were very professional and on time. I was very pleased with the price and it looked very good.

It went smotthly from start to finish.

How pool company recommended that we get 5 inch gutters on the back of our house to keep water out of the pool. Gutter Works was an highly rated company on Angie's list so we called them out. Gutter Works had experience in putting gutters up in our neighborhood this was a plus. In addition to the pool problem we also had issues with to much water on front column and garage trim. Gutter Works diagram a plan that was well within our budget plus gave us an Angie List discount.

I called and spoke to a gentleman and requested his services. He said he would be out in a couple of days according to how he programs his GPS. Coming up on two weeks now and still no contact from him. This seems to be the new "norm" in the way companies do business. They say they are coming but never show.

Did a great job explaining why their anchors and hardware were better than competiton. Could have tried to gouge me with larger gutters and extra runs - but recommended they weren't necessary for my particular situation. Took a little while to get them out to our house, but they are probably busy because they are good at what they do, so no complaints there. My neighbor had gutters installed from them around the same time, and had the same great experience

so they told me that they could make it out to me in IOW in two days for a estimate....But two days later nothing not even a phone call back...so i sent company a e-mail....still nothing.