Geek Squad - Best Buy

It went ok. They had difficulty removing the old dishwasher, which was expected. My biggest concern was that the installation instructions specifically call for the drain hose to have a loop height of 33 inches which they did not do. When I asked about it they told me it wasn't necessary. I ended up re-routing it and doing it myself. Also they only secured the electric power box with one screw. I had to add additional screws to properly secure it.

On Jan 15, 2016, I purchased a new refrigerator from Best Buy. I live in an older home and the kitchen door is only 29" wide so, the refrigerator could be no more than 29"deep with its doors removed. I specifically said, "the doors need to be removed on the old refrigerator in order to get it out and on the new refrigerator to get it in." They did not have the refrigerator I needed in stock so, they ordered it and promised to deliver it early Friday morning, Jan 29. On the evening of Jan 28, I removed all the items from the old refrigerator and placed them in styrofoam boxes and carried most of the frozen food to the basement freezer. At about 8:30 that evening, after I had already injured my back, they called to say the delivery was cancelled and I needed to call and reschedule. So, I called and rescheduled. And then proceeded to bring all the food up from the basement and put things back in the old refrigerator. They couldn't deliver the refrigerator again until the following Friday, Feb 5. So, on the evening of Feb 4, I removed all the food again, to prepare for the delivery. When the delivery men got here, they said they could not deliver the refrigerator because the shut off valve for the water for the ice maker was corroded and he would not turn the valve lest it leak. He said I needed to have a "professional installer" to fix the valve before he would do anything. I called their help line and was told the driver "misspoke" and it was not a "professional installer" I needed but a plumber. So, I called Michael & Sons, who had a plumber at my house within an hour and had a new valve and water line installed that day. It cost me $410 (which I now believe I did not need). I put all of the food back into the old refrigerator again. I rescheduled the delivery a third time. The third delivery was today. The food was out of the refrigerator. The brand new, $410 water line was installed. They removed my old refrigerator. When they tried to install the new refrigerator, they could not get it through the kitchen door because "the screws were stripped on both new refrigerator doors" and, since they could not remove the doors, they could not get the new refrigerator into the kitchen. It is currently sitting in the middle of my dining room floor... on the carpet. They did not have the tools to remove a stripped screw and they can't get anyone with such a tool to my house until at least tomorrow morning... assuming it doesn't snow. If it snows, there's no telling when they will get here. Today's driver said the screws were stripped when he got the refrigerator. If that is true, that tells me the last driver wasn't so concerned about a corroded water valve as he was about knowing he had stripped the screws and couldn't install the refrigerator. I paid a plumber $410 that I did not need to pay. I have 3 styrofoam boxes full of groceries spoiling in my kitchen. I have a defective "new" refrigerator messing up my dining room carpet. My entire kitchen is a wreck and I have no hope of getting anything fixed for at least 24 hours and, given this company's track record, it won't happen then either.

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I liked that they had the same TV that I was looking for and at the same price. When the total price came up, I got the same TV and all the other installation for $200 cheaper.

I purchased a high end tablet notebook computer and was delighted it was from Best Buy. The price was competitive and the customer service and sales staff was outstanding. Each person with whom I interacted was knowledgeable, experienced, and excellent at their job. As an older computer buff at no time was I disrespected for my age. Each of the staff were centuries younger than I, but each person made my shopping experience the best it could be. On top of everything else, with that particular computer, they price matched it from another store and saved me another $150, which made me a very happy older computer buff.