Floors Unlimited

VERY GOOD.................................

They did a great job! Beautiful work. Went above and beyond with the sub-floor preparation.

After 32 years, we finally decided that it was time to do some home upgrades including the flooring. We chose CoreTec vinyl planks for our kitchen, dining room, great room and halls (900 sq ft total). We also chose Floors Unlimited to purchase the material and to do the installation. Floors Unlimited is a family owned business that has served the Great Bridge area for many years and we felt that they would provide better service and support than a big box supplier. Terry did an outstanding job in explaining the products and making changes for us in our order. The installation team of John, Jamie, and Stockton did a great job. They were prompt, professional and took great care in the installation process and moving our furniture. I would highly recommend Floors Unlimited. They are knowledgeable, professional and caring.

They were wonderful to work with and very accommodating to our schedule. Will likely use them for the downstairs although we haven't decided on the flooring yet. Highly recommend them.

Great job, on time, no complaints at all.

Floors Unlimited has a very broad selection of flooring materials in their showroom - the most difficult part for us was narrowing our choices down. They are also very professional yet easy to work with. The installation itself was done on schedule with no issues whatsoever. If you don't know where the seams are, it's tough to find them and the fit of the vinyl to the walls is excellent. Further, we accidentally damaged the floor after the install (our fault) and they came back out promptly and fixed it, and you can't even tell it was repaired even knowing exactly where the damage was. Highly recommend this company.

Couldn't have asked for a better experience. Right from our first visit to the store, Phil and his staff were professional, polite, prompt and did anot excellent job. We were provided recommendations for carpeting based on our preferences and hone needs, the measurement was done promptly and accurately and we were on the install schedule within 2 weeks. Price was well below the big box stores and I had no doubts or concerns about the install quality. Installation crew was very professional and did excellent work. Phil even stopped by to QA the work and ensured we were satisfied.

We were pleased with most of the options presented to us and are pleased with the installation of the LVP, LVT and carpeting. The team was responsive to our needs and worked to accommodate our requests. A few minor glitches were worked through to our satisfaction.

Excellent craftsmanship, very pleased with work.

Working with Phil was great. They were very patient with us in the showroom, explaining all of our options and answering any questions we had. Install was a dream. The installers were very professional and did excellent work. Phil then checked in with us to make sure we were satisfied and even came out to check on how everything turned out. We have used floors unlimited on 3 separate occasions, and each time it was the same level of professionalism and quality work. They even knew us and our house the 2nd time we came in! They really go above and beyond, and i would highly recommend them for any flooring needs.

After initial consult & est, Floors Unlimited returned at scheduled times, and professionally installed hardwood, carpeting & stairwell carpeting. Three different occasions, all beyond reproach.

Very pleased overall. Terry and Phil were on point. My wife and I told them what we were looking for as far as color and quality. They offered a wide selection to choose from. After making our selections, we scheduled a date for install. Installers showed up on time and were very professional and courteous. Respected my house and possessions. Quality products and a superb installation. I couldn't have asked for a better install.

The installation crew was outstanding! Show up at scheduled times and cleaned up daily....real hardwood artists. Complete satisfaction. Would highly recommend Floors Unlimited for their professionalism and work ethic.

As always, Phil was great to work with and answered our myriad of questions and rolled with our last minute changes to the job. His teams delivered a very good product at a reasonable price. We did have a few hiccups along the way, but they overcame those challenges and we are very satisfied with the products. Here's what they did: - Removed old tile floor. The tile was laid on a very thick mortar bed, so it was quite the job. - Installed subway tile shower, half normal horizontal tiles and half herringbone style. Looks beautiful!! - Installed new hickory floor in the master bathroom. The bathroom looks fantastic! What an upgrade! Thanks Phil!

The entire process was easier that I had imagined. When I entered the store I received a friendly greeting and was given an appointment for a quote. I got my dates mixed up and missed the appointment, but Phillip was understanding and quickly set up a new appointment. When he arrived for the quote, he was professional, friendly and very knowledgeable. He emailed the quote quickly and I set up an appointment to have the work done. My husband was home during much of the process, as he was not comfortable having people in our home when we weren't there. He was impressed with their knowledge, professionalism and work ethic. He said they were friendly and courteous and worked hard. Later in the week he felt so comfortable with them, that he actually left to run errands and play a round of golf. We are completely satisfied with the work that was done and will definitely hire Floors Unlimited when we need any type of flooring.

Floors Unlimited provided professional assistance from the first time we went to their showroom and met with a salesman. He helped my wife to make a decision on the type of flooring and the color. He also assured us that their installer could install the vinyl with grout. He visited our home and measured and, by the next day, had emailed us an estimate. They readily adjusted the estimate, when I went to the showroom to sign the agreement and give them a deposit, to give the 5% Angie's List discount. I had failed to tell them that we were members of Angie's List. This was a nice savings. A date was set to have the flooring installed on September 14, 2015. The installers arrived right on time-actually fifteen minutes early. They immediately started work, moving material and furniture out of the kitchen. Then, immediately, one worker started to professionally remove the quarter round while another started working on adjusting the clearance of our two pocket doors so that the new installation would fit under them. They also made any needed adjustment on the other doors involved. While they worked, I went to a luncheon with friends. By the end of the first day, they had installed and grouted all of the vinyl tile in the kitchen. On the second day, they returned and installed the same pattern in the utility room and in the bathroom off of the utility room They then reinstalled the quarter round and caulked it. The installers cleaned up and allowed us to inspect their work-you could see that they were proud of their work-and left us with a new and beautiful kitchen floor. I do not want you to thank that they were perfect. They did make one goof. I found some well worn knee pads in our garage. I returned the pads when I went to the showroom to make the final payment on the installation. From the first meeting with a salesman, to the appointment to measure, to the estimate, to the installation, this was a professional job well done.

I don't recall the exact date of the quote, but it has been within the last 4 months. The quote was very high... $6.75 per square foot for hardwood. The same hardwood can be found online for less than $4.50 per square foot. I was hoping to use a local retailer, and I even informed the sales staff that I had been looking online and asked if their price was negotiable. (They said yes.) The strange thing was the price that was advertised in their showroom was around $5.50 psf,, so I don't know where the $6.75 psf came from. At first I thought it included the installation price, but it didn't. Also, I was quoted a different (higher) price for the hardwood if I had them install it than if I hired an independent installer. That makes no sense! I was very disappointed with the quote. Also, Phil seemed to have forgotten about the estimate appointment. After a while (when he hadn't shown up), I called to inquire if he was still coming. The store had to call him on his cell to track him down. He did call quickly after that and apologized. He said he had been checking on a job site. I suspect he had totally forgotten about the appointment. Everyone makes mistakes and perhaps it was an unusual oversight. I don't really know. I would have been able to let that go if the quote had been reasonable. I received a quote from a retailer in NC for the same hardwood for $5.00 psf. I can't make any recommendation or comment with regard to their work. My experience with this company was strictly limited to the quote.

This work was for my parents' 44 year old home. The floor in these spaces were creaking some where the nails in the plywood sub-floor had worked their way loose over the years. The existing tile floor was original. The Floors Unlimited installers secured the sub-floor, leveled it out and installed the new vinyl flooring. I was concerned that the company we selected, presented themselves in a professional manor and that their installers would do a good job as well as communicate with my 82 year old parents. Terry Bull, the sales representative, was courteous, attentive and understood his customer. He helped my mother select the grade and style of flooring that met her needs. The installation crew was equally courteous and efficient in their installation. Everything was done in the time frame that Terry had estimated and we are pleased with the quality of the installation. I would have no reservations in recommending Floors Unlimited to friends and family.

Excellent.Very pleased with the whole job from start to finish.

Absolutely fantastic. Everything from the quote to the installation went as schedule.

It went very well 1) Original carpeting was removed from the room and they disposed of the old carped. 2) Installed new hardwood flooring @6.18 per sq ft. With 10% scrap 176 sq ft was purchased. 3) It was continued seamlessly from our hallway which was hardwood. 4) Added oak shoe 1/4 round. They helped to select a matching hardwood since the hallway hardwood was no longer available After getting the quote from them they allowed a 5% discount for Angies List.

I like them. I like the quality of the work. They're always on time. If we have a question, he always got back to us. He followed up with everything. If any problem came up, they fix them.

Picked this company based on their reviews and standing with Angie's List and recommendations of friends. Told me he could get to me by 12/01/2014. He called me to make sure that I was still wanting his service for 12/01/2014. He called me on 11/26/2014 and informed me that my shipment wasn't on his latest truck. He called me at 8:30 am on 12/01/2014, and informed me that my shipment hadn't come in and he has no clue when it will come in. I asked him to find the shipment and call me back at 9 am, which he has not done. I do not feel as though he is doing all he can to handle this situation.

Phil and his team were excellent throughout the whole process. Very honest and upfront regarding cost and labor. They first were tasked with finding a match with our current hardwood floor and Phil found the exact flooring product. His team came in and ripped out the old tile and carpet in one day and installed the hardwood in 2 days. Always prompt, on time and respectful, his team was downright outstanding. I would definitely hire again in a heartbeat!!! Thanks Phil!

We needed our carpeting in some of our rooms freshened up and chose a neutral color from their vast selection! Very helpful in the showroom to select what was best for our needs! Prices were better than two local competitors! Their install team was on time and friendly....they were hardworking, worked quickly and neatly. This is the fourth time that we have used them in twenty years for carpeting! Highly Recommend!!! AAA +++