Cornerstone Remodelers

At first it seemed fine. They arrived on time and I showed them to our master bedroom. I explained that I wanted the TV mounted several inches up from the fireplace. The guy said no problem. He then told me he didn't have the 'raceway' to hide the cords, but he could come back another day to fix that. We also talked about removing the fireplace moulding to hide the wires in there, which I thought he was going to do instead of the raceway. Anyway, I left the room to cook dinner and my husband paid them when they were finished. However, when I went upstairs for the night, the TV was hanging over the fireplace moulding, and it looked awful. The bracket on the wall was larger than the TV so it stuck out on both sides, which was also unattractive. I called back the next day and told them I was unhappy, and that's when the service got REALLY bad. I had to call them twice to get someone to speak to me. After the weekend, I called again on Monday and I was told that the guy was suppossed to come over on Saturday to fix it. I told him I was home all weekend, and no one called me or stopped by. I was then reminded that they do not work on Sunday - who cares! No one called me at any point during the weekend. I was then told that the guy would come by later in the week. What I wasn't told was that their TV installer was out of the state for the entire week on another job. By Thursday, they called me in the afternoon and said they could squeeze me in that day, but I wasn't home to receive the call. I called them back on Friday, and he said the guy would come by on Saturday to install the raceway for the wires. I asked him if he found a smaller bracket that wouldn't stick out beyond the TV and if he was going to raise the TV up on the wall so it didn't look like it was falling into my fireplace. He got very upset with me, and couldn't understand why I was unhappy with their work. He also told me that no one makes a smaller bracket. Despite my instinct to yell something nasty and hang up, I decided to see if they would ever show up, so I told him to send the guy over Saturday morning. I then went to Radio Shack and bought a TV mounting system and had the guy install the new mount and take away their own mount (which was included in the price of the install). Although the guy who did the actuall work was very nice, I think he works for a nasty man who doesn't believe that he should make his customers happy. In response to their comments, I think that there was a lack of communication from both sides. However, to imply that I would have kept an "impact wrench" when I don't even know what I would do with is beyond the pale. I had it, put it away and they called and got it - end of story. The implication that I was trying to steal it is really low. I wouldn't know if the wrench cost $180 or $1.80, give me a break!

It is now 7 December and every time it rains two of the joints of the gutters still leak. This is after two trips have been made to fix the leaks the first time it rained with all joints leaked. The downspout has not been properly installed. I have exchanged over 14 emails with Terry trying to get the job finished and completed correctly.