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C L CARTER HEATING & AIR CONDITIONING

Heating and Air Conditioning, Water Filtration and Softening, Water Heaters,

About us

This heating and air conditioning company has been in business since 1968. They employee about 20 employees locally and do work in South Eastern VA and NC. Licensed and insured we offer quality installation and service of all makes and models or equipment. We stand behind our work 100 %.

Business highlights

57 years of trusted experience
Emergency Services Offered

Services we offer

HEATING, VENTILATION & AIR CONDITIONING, INSTALLATION & SERVICE OF ALL MAKES & MODELS, WATER HEATER INSTALLATION, AIR DUCT WORK FABRICATION AND INSTALLATION, WE INSTALL GAS LINES

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.824 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
13%
3
0%
2
4%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-24 of 24 reviews

JOHN O.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
I have used them since 1987. The work took about a half an hour for one technician.
Description of Work: They came for a routine maintenance inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Garland H.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
Best in the businesses. I give them A's all across. I have a service agreement with them and will continue to use them.
Description of Work: They came out to do the winter inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Garland H.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
Their price beat two others by $1,000 dollars for the same unit and work. The owner came out and look around at the two units and said I will send you a estimate. He didn't say anything really but that he would send me a quote. I wasn't sure what to expect. He's not going to sell you anything, you call him up tell him what you need and that's what he does. They installed it on the hottest day of the year. They did a phenomenal job getting it done in one day.
Description of Work: They installed my new inside and outside Trane unit.
Rating CategoryRating out of 5
Yes, I recommend this pro

Karen F.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: All employees were polite and very professional. This is the 2nd time we have used them and would highly recommend this company.
Rating CategoryRating out of 5
Yes, I recommend this pro

Karen F.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: |Replaced an existing hvac system with a new one. All representatives of this company were helpful and professional. The were extremely pleasant.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Jerry M.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Peggy T.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Called for information for service contract for heating and cooling system.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James T.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
They scheduled the work to start at 8:30 AM Monday morning and showed up promptly on time. The crew was extremely professional, neat, efficient and finished the installation that day. They ensured that the area was cleaned up and they removed the old unit when they left. The city inspector came the next morning and found no problems with the installation. They returned on Friday morning at our request, for a final check-up to ensure everything was complete, including documenting the unit serial numbersand model numbers to help us fill out the warranty papers and they checked the unit once again to ensure that everything was working in a satisfactory manner.
Description of Work: Provided timely and complete estimate, then after acceptance of the contract they replaced our original heating and ac units with a new Trane system including, gas heater, new coil, ac unit, thermostat, essential wiring and transition ducting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,850

Response from C L CARTER HEATING & AIR CONDITIONING
It was a pleasure to do this installation for you. Give us a call at 757-547-0111 if you have any needs.

Bonnie H.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
We have been customers of C.L. Carter since 1975 (installed our first central a/c) and wouldn't consider anyone else to service or install our equipment. We were extremely pleased with the two young men that installed the system. They had a big job to do and they worked extremely hard every day. They were always on time, very polite, courteous, and willing to answer any questions that we had. The one thing that really stood out was the fact that we never heard a cross or cuss word the whole time they were here - and we really appreciated that. We commend them for a job and quot;well done.and quot; I would highly recommend C.L. Carter for any or all of your HVAC needs.
Description of Work: Removed old heating and cooling system and installed new Amana dual fuel heating and cooling system with Aprilaire air cleaner. Removed old duct system and installed new duct system. Also installed new diffusers and filter grills.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

M.T. W.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
CHESAPEAKE3001
Description of Work: REPLACED TOTAL H&AC UNIT WITH A NEW UNIT -REPLACED RETURN DUCK REPAIR OTHERS AS NEEDED--INSTALLED NEW PAD TO KEEP UNIT OFF THE GROUND. CLEANED UP AND HAULED AL NECESSARY AWAY--TOOK CARE OF BUSINESS

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from C L CARTER HEATING & AIR CONDITIONING
We appreciated the opportunity to install the new unit and to repair your ductwork. Thank you for the opportunity to do your installation.

Lori H.
09/2011
4.0
heating & air conditioning/hvac
  + -1 more
The pricing was great. We thought they did a great job! They were very responsive.
Description of Work: We used C L Carter Heating & Air Conditioning to replace the whole system.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$7,000

Response from C L CARTER HEATING & AIR CONDITIONING
We sincerely appreciate the opportunity to be of service to you and others.

Jeanne F.
09/2011
4.0
heating & air conditioning/hvac
  + -1 more
Very responsive - have used for years for yearly service calls and maintenance. Provided estimate and updated as we decided to go with larger unit. Installed original system so familiar with layout. Arrived on time to perform work. Lot's of folks for install, but had promised to have air back on first day and was unable to fulfill this promise, I would have changed scheduled date if I had known this. Had system up and running second day and made all initial adjustments. One of workers stepped on can light for upstairs hallway and pushed through ceiling. Mr Carter had someone come out and make repair, but he left me with broken trim and I have to go and buy new fixture. Also had bad install of emer drain pan overfow line. Went out to soffet as required, but didn't drill hole and PVC pipe eventually broke through wood with 12 inches of PVC extending down. Fixed when came back for second adjustment of dampers and looks, works ok now. One other issue was color of downspout that houses new drain lines - didn't match color of house - we had to paint. That should have been discussed and I am sure other companies would have done the same thing. Point for customers to raise and make sure planned correctly. System works great. Had tech come out and demo, program new thermostat. Mr Carter and his company are very customer oriented, just had a couple of hiccups on this install - not major but I learned a few lessons about things to look out for.
Description of Work: Replaced ac unit for upstairs, including removal of old unit, installation of new ac and heater and rerouting of lines, new emer drain pan, installed customer purchased attic ventilation fans, performed required electrical work, and adjusted dampers to ensure well distributed flow to all rooms upstairs.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Paul L.
04/2011
4.0
heating & air conditioning/hvac
  + -1 more
Service provided was solid. . A little bit of sticker shock, seeing as how I told them what the bad part was when they came in (ignitor was broken off and laying in the bottom of the unit) The ignitor was available on line for about $28.00, so the rest was labor/diagnostics.
Description of Work: Replaced a bad ignitor in heating unit.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$362

Paul G.
02/2011
5.0
heating & air conditioning/hvac
  + -1 more
They did good work, they were kind of expensive but did good work. They were pretty dedicated, they worked hard. It was the middle of summer and it was hot. They did a good job. I think they had a tough installation, they had to run new duct work into my house and be up in a hot attic where it was probably 120 degrees. I would say they do a good job, when I put another unit in my house and got a quote from them they were the most expensive so I didn't go wiht them for that. They were out here everyday until it was done and his guys were always out here on time. I would use them again if their price was competitve.
Description of Work: C L Carter Heating & AC put a unit in for our remodeling in the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

RICH R.
01/2011
5.0
heating & air conditioning/hvac
  + -1 more
We have been with CL Carter since 1979. They do whatever you want. They’ve replaced our heating and air conditioning systems. We are in a house that was built in 1964, so most of the stuff that was in the house when we bought the house has now gone to the heating and air conditioning museum and Carter took it there. When the technician came over and found the problem with the air conditioning, they corrected it and got the AC back on. They left me a bill for about $275 or $300. The very next day the CL Carter’s receptionist called and said not to pay that bill. Mr. Carter saw that bill and told the receptionist that I didn’t owe them anything. We have been with them that long. I think that what might have happened is that since we have that maintenance contract the problem may have been induced by the guy who did the annual checkup for summer. That’s just what I’m thinking. They checked it recently. They do a really thorough check, it’s not that they don’t touch anything and change anything, they try to tweak it. In my mind I thought I wonder if Carter called me back because he probably had a meeting and said I didn’t do anything with the air conditioner and that the technicians do stuff with it. Carter thought it was their problem, not mine. I think they are very fair. Their prices were in line with the average when we bought the new stuff. When they send a team out to your house to do AC or heating, it is some top notch people. The supervisor is there all the time. Things move along and there is no come back. When the air conditioning went out, it’s always during one of those really hot periods, just burning, but when I call and said my AC had finally quit there was a line that went to Tupungo to get repairs done. That guy, and I suppose we have been with them at least fifteen years, he said we are really busy and have a lot of people waiting and that I have been a loyal customer for 15-20 years and they would get to me soon. In three days they were here and the AC was back in operation two days later.
Description of Work: We own a maintenance contract with them. They were here this summer for the air conditioning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephanie B.
04/2010
5.0
heating & air conditioning/hvac
  + -1 more
Excellent job. Very clean and neat work.
Description of Work: My A/C unit made unusual noises. Based on the age of the unit, Mr. Carter suggested to replace the unit instead of repairing. His information matched all of what I researched including cost. He and his company was professional and polite.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Dennis R.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
They were very professional when they were there. They showed up on time to do the work. They cleaned up all their stuff when they were done working.
Description of Work: The company installed a new compressor outside and installed a new system in the House, too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

chrristopher S.
12/2007
2.0
heating & air conditioning/hvac
  + -1 more
The showed up on time and worked the entire day only to fail the city inspection two times. I went without heat and was not offered a space heater or anything. Then he failed to complete everything as per the contract. Upon further inspection of the attic I found it a mess.
Description of Work: Had a furnace put in.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$4,400

Response from C L CARTER HEATING & AIR CONDITIONING
WE COMPLETED EVERYTHING ACCORDING TO THE CONTRACT THE CUSTOMER SIGNED WITH US. ULTIMATELY, HE BOUGHT 2 - EXTRAS THAT WERE NOT INCLUDED ON THE CONTRACT. WE STAND BEHIND OUR WORK 100 %.

Stephen Z.
06/2007
5.0
heating & air conditioning/hvac
  + -1 more
Company called to confirm appointment, called to notify when tech would arrive. Tech arrived on time, was very pleasant, went right to work, advised me of repairs need, told me how much it would cost, discussed options, performed work, cleaned up after work done, took payment, and left.
Description of Work: Serviced A/C units, repaired one unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$288

RACHEL G.
09/2006
5.0
heating & air conditioning/hvac
  + -1 more
Wonderful service! Great help in financing, gave me a quote over the phone without trying to sell me anything. Workers came on time, and were very polite and did a through job. On top of it all, they were the LOWEST price for the size unit I needed, and it was for a TRANE!
Description of Work: I had a new Trane central air conditioning unit installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

05/2006
5.0
heating & air conditioning/hvac
  + -1 more
The people who come out to service our heater and air conditioner install a new filter each time they come. They go over the furnace to make sure it is in proper working order before winter hits. They also review the air conditioner to make sure it is working also. The price of parts if there was something wrong is not included in the yearly maintenance price.
Description of Work: Carter services our gas furnace and our air conditioning unit twice per year as part of a service package.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

05/2006
5.0
heating & air conditioning/hvac
  + -1 more
After the first few visits, I ended up taking out a contract with them that I renew every year. I have been satisfied with them and I have been using them for a good couple of years. The pricing is also great because it keeps everything going good and maintained well. I do not mind paying the price at all. They are not a sneaky company, they never try to get over on you like some other places tend to do.
Description of Work: CL Carter provides maintenance checks on my heat pump and thermostat. They come twice a year to do this job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

CHRISTIE G.
05/2006
5.0
heating & air conditioning/hvac
  + -1 more
C L Carter Heating and Air Conditioning installed a top of the line heating and air conditioning system. They installed everything correctly and they actually finished the job very quickly for the amount of work they put into it.
Description of Work: They installed our heating and air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,500

05/2006
5.0
heating & air conditioning/hvac
  + -1 more
They have actually done business with us for the last several years. We've always gotten the best results from them. I thought that they did a very thorough job and in our eyes they provided us with perfect service.
Description of Work: They did maintenance on our units. They looked them over thoroughly and checked all the components to make sure they were working properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

    Contact information

    905 VENTURES WAY, Chesapeake, VA 23320

    www.clcarterheatingandair.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Water Filtration and Softening,
    Water Heaters,
    Electrical

    FAQ

    C L CARTER HEATING & AIR CONDITIONING is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 4:30 PM

    Tuesday: 7:30 AM - 4:30 PM

    Wednesday: 7:30 AM - 4:30 PM

    Thursday: 7:30 AM - 4:30 PM

    Friday: 7:30 AM - 4:30 PM

    Saturday: Closed

    C L CARTER HEATING & AIR CONDITIONING accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    Yes, C L CARTER HEATING & AIR CONDITIONING offers free project estimates.
    No, C L CARTER HEATING & AIR CONDITIONING does not offer eco-friendly accreditations.
    No, C L CARTER HEATING & AIR CONDITIONING does not offer a senior discount.
    Yes, C L CARTER HEATING & AIR CONDITIONING offers emergency services.
    No, C L CARTER HEATING & AIR CONDITIONING does not offer warranties.
    C L CARTER HEATING & AIR CONDITIONING offers the following services: HEATING, VENTILATION & AIR CONDITIONING, INSTALLATION & SERVICE OF ALL MAKES & MODELS, WATER HEATER INSTALLATION, AIR DUCT WORK FABRICATION AND INSTALLATION, WE INSTALL GAS LINES

    Contact information

    905 VENTURES WAY, Chesapeake, VA 23320

    www.clcarterheatingandair.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed