Budget Blinds of Chesapeake

I was very pleased with them. They were 2 rooms, one was an office. They were like a shade that you can see through still. I forget what they are called. We have a view so we wanted a view still. The other one was a bedroom, and they were wood shutters. They were custom built for that window. They were expensive but what I got I thought it was reasonable. The kind that i got were more expensive and if I would have gotten white trim they would have been cheaper. They were on time, and they came out. They gave me a pricing. They said how long it was going to be and put it on mark. They were right here. They were very good. The girl with the consulting came out to make sure everything was done alright. I would use them again and recommend them. They already know that the next project I will be calling them. They already saw the window but it is going to have to wait.

Elaine came to my house and showed us samples and helped us choose color/style.

Wonderfully! They were prompt, considerate, professional, offered me a great deal, went over and above to be sure that I was satisfied. The quality of the blinds is excellent. A great company! I highly recommend them!

They were great. We had 30 windows. It was $70 per window. They came to us. I would absolutely use them in the future.

Great! Above and beyond. Need to schedule a follow-up.

Lynn Dee did a wonderful job and was very professional and personable. Jerry was also very helpful and dedicated to his work.

Lynn Dee was on time, helpful, offered several options. Installation prompt, courteous.

It went extremely well. I was pleased with the professionalism and promptness of the technician installing our blinds and draperies. He did a fantastic job! The Blinds and draperies have added a lot of elegance to the individual rooms in our new home. I especially like the blinds with the cornices that we had installed. They are simply beautiful. Lindy measured our windows in early June and her measurements were exact when they were installed on today. Everything that we discussed, from the manner in which we wanted the blinds located in our windows to the location and beauty of the tiebacks on our drapes, everything was beautiful. I had anticipated the price being higher but found that everything was extremely reasonable. Zach was our technician today - he arrived promptly at our agreed upon time and worked tirelessly to make sure that every detail was addressed. He was wonderful!

When I saw how good the reviews were for Budget Blinds, I decided to get my top down/bottom up blinds from them. After meeting with the rep in August of 2013, I thought the blinds she suggested were a bit expensive (I had 3 sliding glass doors to cover, each about 59? by 90?) and asked about less expensive options. The rep assured me that I needed the more expensive ones because of the size of my windows, and allowed an additional 5% off. That, in addition to a 25% off special deal they were running at the time, brought the cost of each blind down from $539 to $384.?Still pretty expensive, but with her assurance they would be the best option for me, I agreed. The blinds were delivered on time, but from the moment they were installed there were problems. They hung unevenly, the strings kept breaking and the safety latches kept splitting apart. After about 5 service calls and a lot of frustration, I decided they were not going to work out, and asked about my options. The owner told me I could get my money back or get new shades. He said if I selected more expensive shades, I would not have to pay more; if I selected less expensive shades, I would get some money back. I opted for the new shades because I really didn?t want to start all over again with a new vendor. I was quite unhappy with the rep?s suggestion of the more expensive shades when they turned out to have so many problems. The rep returned to my home, ordered new shades from a different series of blinds they carry and put a rush on the order and they were installed on January 18, 2014. I?ve had them for about 2 months at the time I?m writing this review. So far, the strings are not breaking, but it?s quite tricky to get them to hang evenly. I am still trying to decide if it will be worth my aggravation to keep them or to start all over. They have a 5 year no questions asked warranty. While the rep told me the replacement shades were more expensive than the originals and I would not have to pay more, she never actually told me the cost of the new ones, nor was it on the final receipt (which I had to ask for). Nor did I get an apology for all the trouble I had to deal with. Also, you?d think that with all the trouble I had with the first set of shades, that someone would have called me to see how the new ones are working out. But I have heard from no one. I think that would be a minimum display of good customer service. I can?t recommend Budget Blinds because of how many problems I had with the original shades after being assured that I needed to buy the more expensive ones, and their lack of follow-up customer service. While everyone I dealt with (the rep, the installers, the service people and the owner) was professional and polite and none gave me any argument whatsoever, the bottom line was the recommended expensive product turned out to be very problematic, the fix dragged on for several months, and I still have troubles.

The service was absolutely gorgeous, beautiful. They also gonna do another house that I own. They said it would be six to eight weeks. They've already called and set up an appointment to install them on the 28th of January. They're very good. The lady I talked to was very patient. She brought in the samples and measured all the windows. They were very good and know their business. They gave me a good price.

They did exactly what they said they would do when they said they would do it. Totally professional work leaving us with a high quality product. I highly recommend Budget Blinds!

We did not use this company because the price was more than we wanted to pay for blinds.

Well, it didn't go well-at first. I wanted flat plain roman shades and when the installer came that's not what I ordered. The craftsmanship wasn't good, they hung crooked in places and and it seemed to be a sewing problem. The decorator never came out to see the work and when I called and left messages, my calls were never returned. Finally I got through to the owner. I told him how unhappy I was and he said he'd like to come out and see for himself. He arrived on time with the 2 installers and the decorator I originally worked with. She apologized profusely for never seeing the finished products. I told him how I felt and he decided he would remake all the shades at his expense. All of his employees were very nice and professional. I was very happy that Budget Blinds acted in my interest and did the right thing in making a customer happy & satisfied. I would not hesitate to use Budget Blinds again because they stand by their word. I highly recommend Budget Blinds in Chesapeake, Va. for all types of window treatments.

We've used Budget Blinds twice and are very pleased with the quality and service. The consultant arrived promptly and was very courteous, suggesting the best design options for our windows. On both occasions, the blinds arrived ahead of the estimated time for delivery and all were installed quickly and professionally. Their prices are very good ? comparable or better than big box stores. I would not hesitate to use Budget Blinds again.

They did an excellent job. We will use them again.

Did not have a wide variety of examples with her. Rather than ask me what I was interested in, she assumed I wanted a certain type of pull unit. Once she understood I didn't want what she had as an example, she took the measurements and said she would call me as soon as she got in the office the following morning. I agreed to that but told her time was of the essence. She assured me of a call. The following day the phone didn't ring at all. I placed a call to the Assessor's phone and no call was returned all that day or the next until about 8:00 P.M. I was soley disappointed with the customer service displayed by this company. When people are willing to put out hard earned money, they should be able to expect the utmost of customer service. This company lost a sale because of the lousy customer service.

The blinds were ordered and installed in less than three weeks after the windows were measured. The quality of the blinds is much better than I expected and they look fantastic. The installers (John & Jada) arrived on time and were very professional. They installed the blinds in about two hours and left no mess. The measurements were perfect (thank you, Susan). I would recommended this company to anyone. The employees are great and so are the blinds.

All went great. Lynn Dee did a great job measuring and the installer did an outstanding job installing the blinds, The price was very reasonable.

wonderful, recomend this group to anyone who needs blinds

Very pleased with service from start to finish.

Service was excellent. The sales manager, David Smith, arrived promptly to take measurements and helped us select the right blinds and color. Order was places on 10/2/2013 with an estimated 3-4 week delivery time. Blinds arrived and were installed promptly and professionally on 10/25/2013. The blinds look great and perform wonderfully. Perfect fit and function. Will definitely use Budget Blinds again.

Great consultation: extremely patient, informative and helpful. Felt zero pressure to buy. Great experience!

They did a great job. I would use them again.

Everything was perfect about it. The consultant came out and did all the ordering and measuring. She came out a number of times and she was really easy to work with. She was incredibly helpful. The installer was in and out within about half an hour and put on all 17 of the blinds. He was really quick and friendly. They did a great job.

Exceptional service and attention to detail fixing the problem of the tape on the blind deteriorating from thje sun and the slats drying out.