Big Rob's Gas Fireplace Service

Great job! He always provides great service.

The company was hired by our tenants to inspect the fireplace and were told it was fine. Soon after the fireplace would not start at all. Left many voice messages to get it fixed and did not receive a call back. Got another company to fix it.

Have attempted to schedule with Big Rob - called and left messages on at least 3 occasions in the past month with no reply. I am still interested if he is still in business.

I was a prior customer of Big Rob's Gas Fireplace Service (2013-2014). In 2015 in made over 5 attempts to schedule and appointment with no return calls. This year, I decided to give the company one more chance and left a voicemail requesting an appointment (25 Oct). I was called back soon after, whereas Rob explained his situation in 2015, but was unable to schedule my appointment because he was driving. He promised to call back. After not hearing back from him for 6 days, I again left another message (1 Nov). To this day, I have not received a phone call and am looking for another service.

After finding Rob on Angie's list, I called to see if he could fix our fireplace. I gave him the symptoms and told him another company had tried, but without success, saying they had to order a part and never returned. We set up an appointment window of time and he said he would call ahead. Rob called and arrived within the agreed time window and went right to work. He removed his shoes, spread out clothes to keep things clean. The fireplace, had been installed in the house when built in 1992 and had not worked in a while. After disassembling and inspecting the fireplace gas valves and safety devices, Rob diagnosed the problem as loose connections on the thermocouple assembly, and a miss wired connection that caused the gas valve to close. He rewired one connection that had been tampered with, cleaned and remade the remainder electrical connections. Once he was satisfied that all was fixed, he assembled the fireplace, including the glass front, which I had cleaned. He spent about an hour and half total. I my opinion, he is an expert with gas fireplaces. He stated he did not charge by the hour, but by the service. I considered his charge for this repair to be more than fair. In fact, I had paid almost as much for the earlier service call, not did not fix anything.

When Rob arrived he introduced himself. He asked what problems we had with fireplace as we had fire alarms sound that's when we shut fire place off. we had cleaned fire box and fire alarms came on again. Rob cleaned fire box & artificial logs. checked burner. He started the fireplace to see how fire came on. Rob adjusted the pilot until burner came on properly. Rob installed the artificial logs. the burner was restarted and let burn to make sure everything worked properly with no fire alarms sounding. We are very satisfied with his work and knowledge and Personalilty

Can't say...never was able to get in touch with him.

Rob is a great guy. He's a one man show so it may be hard to get hold of him but he returns calls promptly. He arrived when he said he would and called to let me know he was on his way. I completely cleaned my fireplace and made adjustments to the pilot light switch as it wasn't working properly. He's very knowledgeable and professional. He even removed his shoes when he came it. As I'm going to be renting my property I will be using him again for service.

Exceeded expectations. Big Rob restored our fireplace to better than new condition. He took the time to thoroughly clean it and inspect it for functionality and safety while guiding us through its features and basic use/maintenance. Very personable and professional and reasonably priced. Big Rob is now permanently stored in the iPhone as the only "Fireplace Service" contact.

Looks and operates like new. Great job!

Rob was exceptionally responsive. I had several different plumbers/handy men look at my gas fireplace and none were able to repair it. I called Rob and he came out the same day (not peak season) and repaired my fireplace. From initial call to completion it was no more than 3 hours. Not only did he fix my problem he was very professional and courteous explaining to me each problem or issue. I have to say this has been one of my best service call experiences ever.

Courteous, quick, most helpful. Whenever I need gas work in this house I'll call him back (and we expect to be here for the next 20 or more years if we don't die first).

Came out at scheduled time, did a great job and reasonable price. Will definitely use again!

Great guy, reasonable prices and most professional.

I would have to say that Big Rob has the demeanor and personality of a professional that puts you at ease. It's obvious he's extremely knowledgable and has been providing his service for some time. I'm very satisfied with his work and will definately contact him for all future gas fireplace maintenance.

Overall, Big Rob does a great job, but as of late, he doesn't return calls. And as of today, his mailbox on his phone is full. I have tried to schedule a service appointment with him the past few months, but to no avail. I have now scheduled an appointment with a different company. His responsiveness and professionalism are poor for not returning calls. If there is a personal reason, I could understand, but that message should be on his voicemail.

He did a great job! He explained everything well and cleaned it up very nice. I will use him again every year.

Rob was thorough and professional. We would definitely use his service again.

Prompt, fast, clean, efficient! Definitely would use again and most strongly recommended! Oh, and good with dogs!

My go-to fireplace provider from now on. Prompt, friendly, knowledgeable, and no "hard sell."

OUTSTANDING!!! Big Rob was punctual, professional, and very pleasant to deal with! He was very respectful of our home and took care of business in a timely manner...and even educated me on the features and settings on our gas Fire place unit. THANK YOU VERY MUCH!!! Will do business with Big Rob -- AGAIN!!! :-)

I was very pleased with Big Rob's professional service. He returned my call within 2 days even though it's the busy time of year (winter). We scheduled a time convenient for me and he arrived promptly. Now that was a real pleasure to have a service professional arrive in a timely manner. Big Rob removed his shoes at my home entry, he covered the hearth with a cloth to keep it clean, and he fixed the fireplace problem. He explained what he was doing, showed me how the logs must be placed should I move them, and said that gas log fireplaces should be serviced yearly. He said that in August/September he offers a pre-season discount. Nice. I'll definitely schedule my next fireplace service with Big Rob. Not only did I get a good value for my money, I also found a gas log guy I can trust. I would definitely refer Big Rob to anyone who's looking for gas fireplace service. Evelyn Thomassy

We were very pleased with our service. Professional, helpful and efficient. Would def recommend!

Rob was punctual, friendly, clean and professional. He restored our gas fireplace to tip-top working condition. Rob's pricing was fair and reasonable.

Big Rob is amazing. He's responsive, personable and knowledgeable about gas fireplaces. The gas fireplace in our newly purchased house was a mess - somebody had actually burned wood in it. Rob took it apart, fixed everything that needed fixing, and put it all back together, all the while keeping up a stream of conversation, letting me know exactly what he was doing and why. At the end, the charge was much less than I expected, and we're very pleased to have a working gas fireplace with no leaks. We will certainly be using Big Rob again for our fireplace needs.