A Cut Above The Curb

That landscaping turned out very good. They trimmed bushes and two landscapers came out. I was pleased with their work.

The guys were very friendly, professional and courteous. The new flower bed looks even better than I expected. extremely satisfied with the work

It went well. They worked in the back yard, mainly, and a little in the front too. They sent 2 techs total.

Disappointing interaction with a well-reviewed company. The appointment time was set for 12:00pm. I arrived at 11:55 and waited until 12:30 for someone to meet me. When I called to inquire, the person explained that there was a miscommunication between the scheduler and the employee. "No big deal since miscommunications happen," I thought. I was then transferred to someone who was able to advise me about what I needed for my lawn. That person also told me that the company had tried to call me earlier, during the originally scheduled appointment. He said that my phone was not receiving phone calls, which was not the case. Additionally, I was promised an emailed quote for seeding and aeration, which never came. Update, 10/3/2014 Cut Above The Curb called first thing after reading this review and made right on the issues stated above. They've been communicative and eager. Decision still pending on our end, but wanted to update the review to reflect that the company has gone out of its way to make right.

The owner came out ahead of time to see all of the various tasks I had to do at my property. He estimated 2 areas that he thought a crew of 4 working for 4 hours could do with "doubling" the Angie's list special for a total of 16 man hours. The crew arrived on the day arranged, a few hours later than arranged, but they did call to let me know. There were 3 team members, so they extended the time to make it the same "man hours". I spent about half of the time working and "directing" work along with them. During the time I had inside tasks to do they continued working hard. They were missing some work items to tackle the brambles (thick leather gloves, so I loaned them mine, and a maddox.) They did not complain, I just noted they could work a lot easier if equipped. (The owner told me later they could have picked them up at the business prior, but would have been better if they were prepared.) 2/3 of the guys were incredibly hard workers and together I can say that the work time was very productive. They were also polite and efficient. They "stopped the clock" when taking a lunch break, and did work the total of 5.3 hours. The business owner came out at the end of the work time to check on everything. I would certainly hire this team again, and am likely to have them back for more major yard work tasks, although the cost does make one consider what you can do yourself.

This is my first year with Robert and his team and I have been very impressed with the service. I use them only for pruning- our yard has some tall shrubs that I grew weary of pruning and I handed the job over to A Cut Above the Curb earlier this year . Each month the team comes out and does a very professional job. Truth be told, they do a far superior job of pruning than I ever did. Unlike some of the other companies in town, Robert's employees are refreshingly respectful while in our yard. The price is not the cheapest in town but it is a fair price and the quality of work is top notch. Highly recommend.

The owner came by and walked through and listen to my request. On the morning three men arrived on time. We walked around and talked about what I needed. They worked very hard, there was alot of overgrowth in my backyard. The bushes were taking over. The men cut them back to where you could actually see the mother plant as they called it. It looks so much better. Thank you again.

Robert was kind to fit us in during a busy schedule. He updated his proposal 3 times to meet our quickly changing needs. He agreed to come perform work on a Sunday to facilitate a deadline we had for a deck install crew that would be showing up in the next 1.5 weeks. His crew was polite and worked hard during the day on some tough brush, tree, and grass removal. We are very pleased with the brush removal. The crew has to come back one more time this week to till up one spot where our deck will be installed. They will be out here again next month for phase 2 of our project.

Aside from a later than expected start (which they called me to work out), everything was done exactly as I wanted; the guys were polite and hard working, and I truly got my money's worth. I will definitely use Cut Above the Curb again!

They were very good and it was cold and rainy. They cut down the dead stuff before spring. They cleaned the flower beds and pulled weeds. They got a lot done in 6 hours. They worked from the time they got here to the time they left.

I was initially contacted by Michelle, their admin person, right away. I described what I wanted done and that I was hoping to have it done quickly because I was concerned the leaves were causing the wooden patio to rot. This was July 24th. She said that since it was mainly leaf removal and pulling out plants and weeds in flower beds, that she would have a regular maintenance crew stop by my place the following week and do it during their regularly scheduled rounds. Then she called me back to let me know that she thought I wouldn't get the full 8 hours and service, so she was cancelling that and having the actual Angies List crew they have scheduled instead. She indicated that she had a bunch of openings. I turned down a few due to my work schedule then she finally came across a slot that I said worked for me. She said she could make that work. I put it in my work calendar and took a few hours off to be there for it. When no one showed up, I called in to see what happened. She informed me that I didn't have an appointment for that day. I said that I had entered it into my calendar for that slot and she said no, I must have made a mistake. I said okay, I took off from work and waited, but please correct me and let me know when my actual appointment is. She went through the schedule and told me that there were no appointments scheduled for me. I told her that it made no sense that I would call for an appointment and then hang up without one. She said that she remembered talking to me on the phone but it must have been my mistake. At no point did she acknowledge that it makes no sense as she described the situation, or make an attempt offer me some type of compensation or apology. I told her I was no longer interested in trying to schedule this work. Terrible/ rude customer service. At this point I just want a refund and to not have to ever deal with this company again. --------------------------------------------- Response to "Provider Response" --------------------------------------------- When Michelle called to let me know that you were able to create an appointment after deciding not to use the maintenance crew, I immediately indicated that it conflicted with my work schedule. That's when she indicated that she had a few other openings from cancellations. When we settled on a date (which is what you do when you call for an actual appointment- YOU SCHEDULE AN APPOINTMENT, you don't hang up without one, even if it's 3 weeks later), I placed it on my work calendar and that phone call ended. I took the time off from work and waited for the crew, no one showed. This is when I called the company again asking what happened, if perhaps they were just running late. I "hung up" (told her I wasn't interested in scheduling another appointment with her because that was obviously a waste of my time, then hung up) on Michelle after she insisted over and over and over again that she made no mistake but I also had no actual appointment at all- not that day or any day. I never heard from her or anyone at your company after this so do not indicate that I didn't return calls after. I'm willing to provide my phone records to prove this. I fairly stated in my original review that you initially contacted me quickly and were trying to get it scheduled properly and as soon as possible. The "disrespect" to your admin and grade of F was in response to her total lack of customer service. Please refund this money or I will file the complaint with Angie's List.

Project went well. Company sent a team of three workers who were polite and professional. Work was completed faster than I expected and I am satisfied with the results.

Estimate for front clearly stated 6 hours labor plus 2 more if mulching materials were supplied. I supplied mulch and weed block and had informed Robert ahead of time of no need for any new edging. Existing was totally intact and as new, so no edging installation was necessary. Despite a quick response and initial visit it took 15 days to get an estimate and 51 days wait for work to be done which did contribute to weed growth and trimming needs in the overgrown beds. 3 workers started work at 9:15., were off property approximately 45 mins. to 1 hr., and completed work at 3PM. They were polite, detailed in final cleanup and even helped me unload mulch from my truck. This however added up to 17 hours of man labor, front yard only, which of course ate up both of the 8 hr. pre-paids I had purchased and was supposed to be a $1000.00 value. I was very upset as I could not reconcile my mind to the prescribed work in a fairly small contained area taking 17 man hours to complete. Is almost $30 per hr. labor the current ongoing rate for weed pulling, trimming and mulching? And, original estimate was for 8 hours. The work took exactly DOUBLE the estimated time thus double costs. As a Sr. citizen living on SS and unable to perform this type of work myself, every coupon offer, discount, special etc. are precious to me. After this incident, I felt very wronged and taken advantage of. I communicated back and forth several times (email because I like the written record) with Robert about this. Each time he had a reason that *I* misinterpreted the proposal or that it was more work than he thought or things were or were not included although he did offer to move the stone, lay the weed block that was MISSED at no charge the next time they came to work. Frustrated by the back and forth, and now after no offer of refund or other resolution, I cancelled the end of month scheduled back yard work, told Robert I will not be buying any additional deals in order to get that work performed and cut ties. Don't want to damage anyone's business, good intentions or hard work with complaining but do hope others are smarter than I was in understanding A Cut Above the Curb's estimates. Cut and paste from actual estimate: "For all work initially discussed with out materials and haul off would be around 32 man hours. This would include; Front flower beds, side stone walkway, all pruning, establishment of tree rings, pruning of all shrubs and trees. Application of dirt for beds and low spots. Materials would be; 4 yards of mulch, 5 yards of topsoil, 4 pieces of aluminum edging and weed fabric. You can purchase materials or we can provide them for you. Front flower bed; prune, weed, remove and transfer stone 6 hours Install two yards of mulch $140.00 (material and labor) or you can use as final 2 hours of first initial coupon ( materials not included) 4 pieces of metal edging $320.00 (material and labor)."

I bought an AngiesList 16 man-hours of labor deal. Robert and I met on two occasions to discuss the scope of the front-and-back yard project, and he convinced me that 16 was insufficient. He predicted it could be up to 40 man-hours. I agreed. The crew arrived as scheduled. They began on the front. They did a thorough job of clearing the beds and trimming, although this was when the first big problem arose. They butchered my only fruit-bearing tree. It was heart-breaking to walk out to see the full year?s yield of figs with all of the fruit nearly ripened lying chopped up and wasted in the driveway. I brought this to Robert?s attention. He responded that I had agreed to trust his judgement and this was his decision. I informed him I strongly disagreed with the action. As the hours mounted, the front yard was otherwise looking good. The second big problem became apparent at this point. I had noticed that the workers had spent large portions of time using a rake. It was not so much raking anyTHING, but just raking. I told them to move to the back, as the front had seemed completed more than an hour before. Several times, they told me that the clock had stopped because they were on a break. Despite this, the hours charged did wind up accruing as the rakes swayed to and fro. Robert then informed me that we were reaching the 30-hour mark and asked how to proceed. I reminded him about the 40-hour estimate. He replied that he had told me ?40 hours in addition to the 16,? to which I replied that he most certainly did not. Nearly at the 30 man-hour mark, they had barely touched the back yard and left for the day. Robert sent me an email written estimate for another 32 hours of work plus a few other items I previously requested to not have. No, I would not permit them to return. The partially disabled man writing this review and a teen-aged neighbor completed the remaining weeding, clearing and trimming job in about 4 hours. If you are going to hire this company, I advise that you agree on a price for the full job and not on a price by the hour.

After a small scheduling mix up, they pretty much showed up on time. The crew was courteous and pleasant and did an excellent job. The house now has curb appeal! I would hire again using another Angie's List discount.

lonce the date was set for the work, the workers arrived promptly, were courteous and efficient, and finished within the allotted time. The biggest problem was getting in touch with the company, having made the purchase several months before I wanted the work done. After the purchase, initially the owner called to set up a time, but after a few months getting any response was difficult. I finally called and talked to a young lady in the office, a new employee, suggesting perhaps a call to Angie's list was in order. The owner called the next day and scheduled the work. The work itself was just fine.

Naturally we had a rain delay but the three fellows who came out on the rescheduled date were very polite, hard-working individuals who asked several times what I needed done and checked to be sure they had done as requested. I have used this company in the past and won't hesitate to use it again.

Due to the popularity of the coupon, it was tough to get a date right away. I have used this company on two prior times, and I find them to be congenial and hard working. I will definitely use them again.

Had a bit of a time setting up the appt. but when it was set up the guys did a great professional job. They dug up 8 plants, weedwacked and some edging. Edging could have been a bit better - he indicated that next time they would bring a machine.

The crew showed up on time, worked diligently to remove the vines, trim trees and shrubs. They allowed light and access to the shrubs and trees that were being choked out. They were very precise about when they worked and when they took breaks. It was very clear that we got our moneys worth. Robert checked to make sure that i was satisfied and that the work was going as planned. I plan to have them out periodically to maintain the area. I would highly recommend Robert and his crew at A Cut Above the Curb.

Robert the owner, worked quickly to stop by my house to establish my mulch needs and yard work. He knew I was in a time crunch to spruce up my garden and accommodated us by squeezing us in his schedule! Thank you a Robert, for sending me the hardest working guys that were meticulous in prepping the garden beds and spreading the mulch evenly for a crisp, clean look! They were also fantastic in cleanup! Robert and his team are friendly and professional every step of the way! Highly recommend! AAA+++

See above. Tthe flower beds are perfect I have no negative comments on the job they performed for me

Very polite. Cleaned up yard from storm/pruning cut dead branches out of tree and pulled vines.

Excellent! Workers were efficient and professional.

Unfortunately, the provider wasn't able to come out for weeks. We were really hoping for faster service.