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A-1 Inc Exterminators

4.8(
612
)

Pest Control, Home inspection, Basement Waterproofing,

... +19 more

About us

Our company is a second-generation, family-owned business that has provided quality pest control services to the Hampton Roads area since February of 1970. Our goal has always been to provide honest, dependable, and professional service to our customers. We are proud of our 43 year history and we work diligently everyday to continue that level of excellence. Our Owners, Karen and Bill Pye, hold VDACs Commercial Certified Applicator licenses in: wood destroying insects general pest control turf management and ornamentals and are in the office or the field every day Our technicians are all Certified Commercial Applicators with the Virginia Department of Agriculture either when they began employment with our company, or within one year of being employed. This is done to ensure their level of training and expertise is up with A-1′s standards. Our office personnel are Certified Registered Technicians as well, which gives them a firm grasp on pest control services and allows them to be as thorough as possible when answering your questions. Our owners. technicians, and office staff attend monthly training and safety meetings plus Virginia Department of Agriculture(VDAC) training sessions and training sessions offered by our product manufacturers. Additional DBA - A-1 Pest Control, Tidewater Crawl Space Solutions, A-Aardvark the Exterminator.

Business highlights

54 years of trusted experience
Family Owned & Operated
Eco Friendly

Services we offer

General Pest/Rodent control, Termite & Moisture control including dehumidifiers, french drains, fungi treatments, sump pumps, adding sand to crawl, vent & access wells, etc. Termite pre-treatments, Certification Letters for real estate sale or refinance. No charge second opinions and free estimates. Fully-staffed office every day to answer inquiries, quote standard prices and explain services.

Services we don't offer

Lawn mowing, general lawn fertilization & termite bait systems.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.8612 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
8%
3
2%
2
1%
1
3%
Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Write a review
Showing 476-500 of 612 reviews
JOYCE S.
10/2015
5.0
pest control
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Babu S.
10/2015
3.0
pest control
  + -1 more
unknown
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Response from A-1 Inc Exterminators
Of course we are never pleased to see a customer leave an unfavorable review but it is even more frustrating for us and other Angie's List members when there are limited details. This member purchased our Home Pest Advantage Plan for $99.00 on June 8, 2015 and requested a schedule date of June 11 in the morning. We responded that same day and scheduled his appointment for exactly the date and time he requested. We completed the inspection, graphed the structure, completed the exterior general pest treatment, de-webbed the exterior and applied a spider web repellent all as promised in the service. The member's home had standing water under it, evidence of frequent water intrusion into the crawl and high wood moisture content in the crawl. We explained that these conditions made his home more susceptible to not only termite attack but also wood destroying fungi growth and wood decay and offered him some solutions. He felt our prices were too high even after applying an additional 10% Angie's List member discount but then repeatedly asked our technician to refer him to someone else that would do the work at a lower price. Naturally, that is not the practice of our employees. We encourage our customers to get 2nd and even 3rd opinions but we do not have any one or another company that we work with or to whom we would refer our own customers. We can only assume that this member was not happy with our findings or our prices. We are sorry we were not able to help him beyond performing the services he ordered.
Robert B.
10/2015
5.0
pest control
  + -1 more
unknown
Description of Work: They did a walk through inspection of my home and laid some bait for an ant problem I was having in one bathroom. They fixed the ant problem so I signed up for their quarterly service. I did have a hard time getting them to understand that I didn't want the more expensive termite program, but once we got that straightened out it's been fine. I would recommend them. I did have another service come out earlier in the year on a similar discount offer, but they just didn't seem as energetic or helpful as the folks from A1 so I never hired them on for their quarterly service. Glad I waited for A1.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Sylvia M.
10/2015
5.0
pest control
  + -1 more
unknown
Description of Work: Only complaint I had was not cleaning all the spider webs in the house and on the porch as they promised. Still seeing creepy crawlies but not as many. They offered 30 day re-spray which I may have to use. Very neat and clean-cut service man - the truck he drove was nice too. Office staff was very nice.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from A-1 Inc Exterminators
As sorry as I am to write this response, it is necessary. This member bought our Angie's List Big Deal for the Home Pest Advantage Plan for $99.00. The service was to include a full general inspection, a general pest treatment on the outside of the house and a de-webbing service on the exterior only of the home. Once we contacted her, we discovered she actually needed a Wood Destroying Insect Inspection and Report for a real estate closing. That service is normally $149.00 and is not offered as a special on Angie's List or anywhere else. In the interest of good customer service, we agreed to allow her to convert her Angie's List purchase and have the Inspection and Report needed for the closing at the $99.00. We did absolutely no pest treatment or de-webbing for spiders webs anywhere on the structure! It is becoming increasingly frustrating to see Angie's List reviews that are truly just fabricated and one can only assume that it is done to earn "Angie's Cash" which is generally a $5.00 payment to consumers towards future Angie's List deal purchases. Frankly, it is difficult to know who is to blame here. This consumer surely knows what we did and did not do for her but Angie's List is overly aggressive in soliciting reviews and presses for information even when not offered freely. (I know this from personal experience as an Angie's List customer). But this is what should be expected when reviews are solicited with the offer of compensation. It absolutely taints the entire system.
Sally M.
10/2015
5.0
pest control
  + -1 more
unknown
Description of Work: Purchased deal to do initial inspection in June. Got estimate for additional services. Very satisfied with first service so hired again to do more work. Scheduled for 10/9
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barry M.
09/2015
5.0
pest control, home inspection, insulation, basement waterproofing
  + 2 more
unknown
Description of Work: Inspected crawl space under house, cleaned up miscl debris, replaced old vapor barrier, installed new vapor barrier, picked up & re-pinned hanging insulation. Took photos of moisture indications (white fungus) on some floor beams. Cost reflected additional square footage of work beyond that included in Big Deal.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$434
Valerie G.
09/2015
5.0
pest control, insulation, basement waterproofing
  + 1 more
unknown
Description of Work: They installed a vapor barrier underneath my house. They came back to ensure that there was not a lot of moisture underneath and said that it was a lot better than the first time.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Ellie S.
09/2015
5.0
pest control
  + -1 more
unknown
Description of Work: Termite/Pest Inspection and Treatment and an Estimate for future work. | |I was very impressed with the Service Tech, Nick Fletcher, and will probably have A-1 inspect again next year.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Katharine G.
09/2015
5.0
basement waterproofing
  + -1 more
.
Description of Work: crawl space barrier and inspections.
Rating CategoryRating out of 5
Yes, I recommend this pro
$199
Angel G.
09/2015
5.0
pest control
  + -1 more
unknown
Description of Work: date of service: July 10, 2015 cost of service: 99.00
Rating CategoryRating out of 5
Yes, I recommend this pro
Rod B.
09/2015
5.0
pest control
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$99
Angela M.
09/2015
5.0
pest control
  + -1 more
Excellent!
Description of Work: Termite Inspection and Treatment. Wasp infestation
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Sharon M.
09/2015
5.0
pest control
  + -1 more
unknown
Description of Work: They showed up on time, crawled under my house to do a termite inspection, and sprayed all around. They recommended additional services I did not purchase, but it was done in a professional manner, not a hard sell.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Ulla K.
09/2015
5.0
pest control
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$163
Judith D.
08/2015
5.0
pest control
  + -1 more
unknown
Description of Work: They installed bait stations around the house and the detached garage. They came on a regular basis by appointment to check the bait stations and treat the inside of the house for bugs. The young man who came to the house was always very polite and patient with my questions. I felt that he always did a very thorough job. The cost included setting up the bait stations (a one time charge) and 1 year of maintaining the bait stations and spraying inside the house.
Rating CategoryRating out of 5
quality
5.0
punctuality
5.0
Yes, I recommend this pro
$1,418
eun L.
08/2015
4.0
pest control
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$99
rick B.
08/2015
5.0
pest control
  + -1 more
unknown
Description of Work: They are a great bunch of folks and we use them for termites. The technician knows the house and knows what’s going on.
Rating CategoryRating out of 5
Yes, I recommend this pro
Adalcinda A.
08/2015
5.0
pest control
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$99
Dan A.
08/2015
5.0
pest control, insulation, basement waterproofing
  + 1 more
Went well.
Description of Work: Installed vapor barrier in crawlspace.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$430
Jeanne W.
08/2015
1.0
pest control, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: The first inspector to come over was very professional & said that he could not get under our house to perform the inspection & that a smaller person would come. The second person was taller and thinner & said that he could not inspect because of the A/C air handlers under the house. He then argued with me for about 15 minutes about the job and said that Angies List not A-1 had written up the agreement because the terms of the agreement were not fair to A-1. He wanted to apply a perimeter insecticide and brush away spider webs but we already pay Truegreen for that service. I asked for a refund of my $99. He said that a third, even smaller, person was available & would come over. They have not contacted me since to set up an appointment for the small person. We have lived in this house for 19 years and have had many termite inspections over the years but have not had one in the last 5 years. The neighbors had termites this year, which is why we want to begin annual inspections again.
Rating CategoryRating out of 5
professionalism
2.0
responsiveness
5.0
punctuality
4.0
Response from A-1 Inc Exterminators
We are very sorry that we were unable to help this member but I would have hoped that she would understand that it was not for a lack of trying. There is no reasonable explanation why we would advertise a Big Deal just to drive to the home and say we could not perform the work knowing that she should and could get a full refund from Angie's List. The first technician we sent was a bit husky and he could only barely get his shoulders into the crawl. He let us know and we reset the appointment with a man that is quite lean and tall. He is generally who we send for the smaller crawls and he has been with us for going on 7 years now. This second technician simply could not get into enough of the crawl to perform a thorough inspection which means we could not rule out the possibility of a current active termite problem and further that we would be unable to find a termite problem, much less treat it, if and when it ocurred down the road. The crawl clearance was barely high enough to allow entry at all but once inside, the pipes and ductwork made it impossible to maneuver around enough to complete an inspection. We explained that to this member but she was quite angry that we couldn't go any further with the service. She stated that Angie's List "said she could have a termite warranty with this service" and that's what she wanted. But the Deal did state that the home must qualify and we could not do that without an inspection. I know of nothing else we could have done. We were honest and upfront and the member would be made whole through Angie's List. I can't believe that the member would have wanted us to be anything but straight forward. I did have discussion with that second technician that day about possibly sending another man, also lean but shorter, but it was decided that there were simply too many obstructions to be able to warranty this home on a ongoing basis. I was under the impression that she wanted no more to do with us and was requesting a refund from Angie's List. That is the only reason we have not contacted her again. I appreciate and understand that the member believes her home has been inspected properly in the past but I would suggest to her that it is possible she did not get thorough inspections then either, she just wasn't made aware of it. There is absolutely no reason in the world we would fabricate a story about not being able to fit in a crawl or inspect it properly. We sent two men to the home on two different occasions and neither our company or the technicians earned anything for the effort plus the member is entitled to a full refund from Angie's List...and that's how it should be. We were not able to perform the service for her.
Pat J.
08/2015
5.0
pest control, basement waterproofing
  + 0 more
.
Description of Work: They took initial pictures.
Rating CategoryRating out of 5
Yes, I recommend this pro
Andrew B.
07/2015
5.0
pest control
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$99
william T.
07/2015
5.0
pest control
  + -1 more
.
Description of Work: Crawl space vapor barrier. It went well.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Andrew K.
07/2015
5.0
pest control, insulation, plumbing, basement waterproofing, drain pipe
  + 3 more
unknown
Description of Work: Installed crawl space vent drains, installed plastic vapor barrier in crawlspace, sprayed for bugs and performed termite inspection. they were on time and did an excellent job.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Jeff B.
07/2015
5.0
pest control
  + -1 more
unknown
Description of Work: Excellent and informative responses to inquiries.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100

Contact information

1704 S Park Ct, Chesapeake, VA 23320

http://www.a1inc.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
8:30 AM - 12:00 PM

Licensing

Insured
Licensed*

Trade License Number
91-000002
Trade License Locale
Virginia
Trade License Authority
VDACS
Trade License Expiration
03/31/2017
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Pest Control,
Home inspection,
Basement Waterproofing,
Insulation,
Animal Removal,
Plumbing,
Heating and Air Conditioning,
Handyman Services,
Lawn Fertilization & Treatment,
Foundation Repair,
Structural Engineering,
Finished Carpentry and Woodworking

FAQ

A-1 Inc Exterminators is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 5:30 PM

Tuesday: 8:30 AM - 5:30 PM

Wednesday: 8:30 AM - 5:30 PM

Thursday: 8:30 AM - 5:30 PM

Friday: 8:30 AM - 5:30 PM

Saturday: 8:30 AM - 12:00 PM

A-1 Inc Exterminators accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, A-1 Inc Exterminators offers free project estimates.
Yes, A-1 Inc Exterminators offers eco-friendly accreditations.
Yes, A-1 Inc Exterminators offers a 5% senior discount.
No, A-1 Inc Exterminators does not offer emergency services.
Yes, A-1 Inc Exterminators offers warranties.
A-1 Inc Exterminators offers the following services: General Pest/Rodent control, Termite & Moisture control including dehumidifiers, french drains, fungi treatments, sump pumps, adding sand to crawl, vent & access wells, etc. Termite pre-treatments, Certification Letters for real estate sale or refinance. No charge second opinions and free estimates. Fully-staffed office every day to answer inquiries, quote standard prices and explain services.
Lawn mowing, general lawn fertilization & termite bait systems.

Contact information

1704 S Park Ct, Chesapeake, VA 23320

http://www.a1inc.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
8:30 AM - 12:00 PM