7 Services Inc

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Our Air Conditioner/Heat Pump quit putting out cool air Monday 5/28 evening.On Tuesday, during lunch at work, I went to Angie's List to find a recommendedA/C repair. I chose 7 Services after reading reviews on Angie's List.I sent an email through Angie's List to 7 Services in Virginia Beach and told themmy problem. I told them I needed to get someone out to look at the system assoon as they could. 7 Services got back to me later that afternoon and told me that they would havetime to come out and look at my system. TheTechnician said he would be ableto look at my system that evening after he finished some other calls that he hadand he thought it would be about 2 hours. The technician got to my house in a little over 2 hours, which was great and we took him out to the outside unit that had the problem. He ran a diagnosticon it and determined what the problem was and explained it to us. He explainedthat it would require a part that he did not have with him and that he would returnwith the needed part the next day mid morning. We paid for the diagnostic andthe part at that time. The tech arrived with the part the next day mid morning, installed the part and brought the system back on line. He made sure it was functioning correctly, before he left. The system has been back online since then and functioning just perfectly.While the tech was at my house he also provided some suggestions for helpingkeep the unit clean and functioning properly. I asked about a maintenace contract and he was happy to provide the informationand left us with a copy of the maintence service agreement for us to look over anddecide if that's what we want to do. The tech was both professional and knowedgable. We were very pleased with the fast response and the service and will certainlycall them again if we need them.

The technician arrived on time and completed the work in a timely fashion. The work took about four hours, during which the 20-year-old coil unit in the garage and the outdoor unit were removed and replaced by new equipment.

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The service technician was very professional and friendly. After hisinitial check he explained his findings. One part needed to be replaced; however,he first explained why the part needed to be replaced and asked me to comeoutside to the unit to further explain. Overall, I am very satisfied with the workand the good deal through Angies List.

Had to have my HVAC system replaced and ductwork repaired. They not only did a quality job at a fair price, they were HONEST which is a rarity in the HVAC business. They gave an honest assessment of what I needed and the most cost effective course of action rather than try to sell me the most expensive unit or charge me for work they said they did but didn't as other companies have tried to do.

7 Services came out on a Friday to install my system. I was expecting it to take about 4-5 hours, so I had my niece let them in while I was at work. My plan was to get off work early to see them before they were done. They did the job quicker than expected and were gone before I could even get home to ask questions (my fault for not getting home earlier). I tested out the new unit and it seemed to work fine when I changed the temperature or switched between heat and cool on the older thermostat. Unfortunately, over the weekend the unit stopped working. I called William on a Sunday (expecting to get a voice mail). To my pleasant surprise, I got through to William. He said he could have someone out to fix it the next day. Shaun from 7 Services was out the next day as planned and was able to figure out the problem -- apparently the dual fuel system needed a different thermostat. He was able to get the heat pump working, and I ordered a new thermostat through 7 Services. I will update after they install the new thermostat, but so far so good. I would definitely use 7 Services again!

The appointment went smoothly. They were on time and completed the job timely. After the inspection and maintenance was complete, the tech reviewed the yearly service options with us so that we could determine what package we will go with next year.

Due to other priorities I decided to wait.

Everyone on the job was very professional, punctual and thorough. Will Sr. and Will Jr. were very personable, responsive to inquiries and patient when explaining the use of the new system.

Technicians inspected my A/C system during the annual maintenance inspection. The owner of the company came by several days later to inspect the work and to see if I was satisfied with my A/C comfort needs. Good and personal service is what I require from my service providers.

It was okay overall. They were on time and did what we asked them to do. They are not cheap.

It was good service. The price was excellent. Everything about them was outstanding. I would use them again in the future.

They do an excellent job. They are always very responsive. Will Malin is very knowledgeable regarding A/C systems and their design.

After three estimates, 7 Services provided the most appealing estimate based on company reputation, cost, quality of unit, and "small things", like extra flooring in the attic to ease access to the fan coil, sealing existing ductwork with Mastic, providing easy access to the drain tubes to help prevent algae build-up (a problem in the past), etc. We have been very happy with our Carrier over the years, and we felt Mr. Malin (7 Services President) and his company were the best bet to continue our years of satisfaction. The technicians arrived on time, were professional, knowledgable, courteous, and cleaned up after themselves. Although we've only had the unit 3 weeks, we have had several bouts of cool and hot weather (typical for SE Virginia in the spring); enough to determine that we are extremely happy with our decision. The unit is quiet, and being especially sensitive to summer humidity, I have already appreciated the units ability to sense and control humidity, keeping it at a comfortable 52%. It also qualifies for the $1500 tax credit, and came with a 10 year parts/compressor warranty, 1 year labor.

I called several companies to get estimates, and 7 Services was the most helpful and most reasonably priced for what was offered. They were the only company willing to sell me different brands, although they preferred Carrier equipment. Will Malin was helpful throughout and answered all my questions. His crew arrived and replaced the unit in about 8 hours and the house was spotless after they left. I have no hesitation to call them back. The also offered a 10 year labor waranty, in addition to the parts waranty on the system as long as I keep the maintenance agreement active(and reasonably priced too!). There was also a no cost overrun clause in their contracts. What they quote, is what you pay.