Wooden Sun

Very knowledgeable, communicative, and up front regarding costs, repair time, etc.

Did two fact finding visits. After the second visit a promised email didn't appear, but a phone call got everything moving again. All the stoves Wooden Sun sells are high quality, and the price reflects the quality. The installation by Dwayne and Cindy was clean, quiet, competent, and efficient. Definitely recommend.

The company was quick to respond to my email request and came out a few days later and did the work. They called once and rescheduled because of rainy weather but showed up as scheduled. The two man crew were polite, professional, and took time to explain the process to me.

Chimney sweep went fine. They did not have piece on the truck that was needed so they told me what I needed and I went and purchased and fixed myself.

Excellent. Very professional interactions. They took time in advance to understand our job by asking us to send pictures, and asked questions about the age, construction, height, accessibility and time since last sweep. They even called us to tell us they had a cancellation and could do our sweeping sooner than originally scheduled. Two men arrived on time, very professional, careful and very neat. No problems - all went as expected. Would definitely recommend this company again.

It went well. The installation was smooth. The technicians went above and beyond to clean and paint the old surround. It looks brand new!

The technician was friendly, professional, prompt, and took adequate time to make sure the job was done right and all our questions were answered. The company offers a Saturday morning service (not too common!) to accommodate working people (wish that had even more Saturdays available). The technician was not there to sell us anything we did not need; he did exactly what we asked in the more professional way.

The Wooden Sun technicians were prompt and courteous. I always dread having fireplaces cleaned because of the dust but there was none! We also asked them to diagnose a problem we are having with smoke blow-back in one of our chimneys. They are working on the issue now so I don't know how that will be resolved. Nevertheless, at this point we are impressed with their professionalism and approach.

Both were installed quickly with only minor hiccups. I did have to coerce them to make a site visit prior to the installation to try avoiding such problems. They did not want to change the length of the fan cord on the insert so that looks tacky. Otherwise, both installations look and function great. The minor hiccups were dealt with very well.

They were excellent. The price was reasonable. They were professional. They actually left the work area very clean. We were getting a wood stove serviced and they actually cleaned the door of the stove so it looked like it was brand new. The work went great.

It went fine. They even examined the other chimney.

The vendor has a semi-automated scheduling system, apparently. However, it wasn't up to snuff when I called. Requesting a human scheduler for a serice call, I was assured my request would make it into the system as they would input it manually. However, I didn't hear back for almost a month. Eventually, they did call, explaining it was a back office mix-up. Fortunately, it was not an urgent requirement in that the weather was just beginning to turn warm. When they finally called to make an appointment, they did show promptly as promised. Neat and efficient, if somewhat taciturn, they began their nispection and worked silently and effectively, isolating the problem as a burned out thermocouple. They explained when I asked how this happens and simply replaced the item. They then asked if I wanted my unit cleaned and the and quot;ashesand quot; tidied. Upoin finishing all that, they policed the area and left it as clean as it was upon their arrival. I requested a short tutorial on the system to enable me to light and turn off the appliance, and they provided a short, practical ldemonstration. Not the most sociaable team, they do get credit for being efficient and effective, which are, after all, more important in this exchange. I would certainly use them again, though I'd be a bit more peristent on the front-end scheduling.

It went very well. I have been a customer for years and never had any problems with them.

Went great, very professional, very nice.

He was very candid and practical in his assessments. We would do business with him again.

They did a good job but it did take about 4 weeks to get the parts to repair the fireplace. They did not have the pipes on the truck to replace the stove pipe. I had asked if that could be done when they came back to fix the fireplace but when they returned they only fixed the fireplace and did not mention the wood stove.

The process began in December. My main issue with them is timeliness. I realize they are very busy at this time of year, but it has been a couple of months now and I'm still waiting. After two visits, I am now waiting for a part they had to order, but since that transaction occurred several weeks ago, I have not heard a word from them. The quality of their work seems very good, judging by the knowledge of the technician and the care he takes, but even with a busy schedule, they could keep me informed.

They charge $3.00 a mile outside of 20 miles from the store, as I live 2 counties from them about 45 miles it is not cost effective, the person I spoke to on the phone didn't seem concerned when I asked them why it was so much.

Set up an appointment by phone about 2wks in advance, and was requested to go online an fill out a contact sheet. This is about twice the lead time of other potential contractors, and none requested I go online as a second operation. They showed up exactly on time, and were quite thorough in their evaluation. Caused no mess and did no damage. Two weeks later I received a bill for generating the estimate. You will notice that NOWHERE in the previous description did they mention a cost associated with providing an estimate. Personally, I refuse to pay for estimates and if it had been mentioned I would NOT have engaged with them ( I had already refused a contractor based on estimate charges on this very project. Estimates are a cost of doing business, and not a guaranteed income). Fortunately, though they disagreed with my stance of not being told of these charges (see above), they did remove them. As a cautionary tale, just be sure to ask if there are any charges associated with providing an estimate. At this point everyone is aware of the conditions of engagement and an informed decision can be made.

The two technicians were very professional! They were on time and worked quickly. The price was great!

Mr. Schnyer accommodated our very tight schedule, was very responsive, and quick to return his inspection report and an electronic receipt. I would use him again for any chimney or fireplace services.

Business owners were involved from the initial contact, explanation of options, estimates and installation. Clear descriptions of the technical features ensured we were comfortable with operation essentials and alternatives.

First email request for information was replied to promptly and then an appointment was set up easily by email as well. On the day of the appointment, I was kept up to date on timing with a phone call because they would be a few minutes late. Once there, the two guys quickly got to work, checking out our woodstove and explaining to us what they were doing (it's our first woodstove). They were very entertaining as well, and did a nice quick job, cleaning up as they went. Very good experience.

Chimney was checked internally and also one of the men went on the roof and checked outside of chimney, they then swept chimney they made no mess and gave me advice as to how to light the fire as I have not had this facility before.

They were punctual and explained everything to me very well. They even fixed the flue without any charge. They didn't put any pressure on me to do some other repairs that needed to be done.