Lynch Roofing Co Inc

Excellent from start to finish. Went beyond what our contract stated and I highly recommend them.

unknown

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Great- very friendly and knowledgeable.

They are tip top! A really nice gentleman and company!

I received a bill even though the tiles were not replaced. In response I sent printouts of photographs showing that the tiles had not been replaced. Provider responded and replaced the tiles. This was a small job and I am grateful that the provider was willing to take it on at all. I recommend this provider.

They did a good job. Their communication was good-they sent an email to let us know they were coming. They did what they said they would do.

I'd met one of the WA Lynch Project Managers while operating my small business - he came to repair leaks in a skylight for my landlord in the warehouse space I leased. I talked to him briefly about a potential leak I had in a skylight at my home and he gave me his card and said to get in touch. Some time had passed but I eventually did just that - I called and left a message, then followed up with an email. I received no response. Over the 2012 Christmas holidays the potential leak I had previously identified and discussed with the WA Lynch project manager turned from a potential leak into a 100% verifiable leak as water reached the interior of the house. I immediately reached out via email not only to the project manager I contacted before, but also to 2 others listed on the company website - all via email as it was just a couple days after Christmas and I didn't know if offices would be open on regular hours. The date today is January 15th - more than 2 weeks past my email message to the three project managers. I've heard not a single peep from anyone at the company this entire time, all the way back from when I first reached out to the PM. It's understandable that maybe my job wasn't large enough for them to consider a priority - and I noted it as much in my messages to them - but I asked if that was the case could they please refer me to someone who could handle the work quickly. Still, not only no reply with a recommendation - simply no reply or acknowledgement of my contact at all. I just sent a message to the trio of project managers and the vice president of the company expressing my disappointment with their communication. Who knows if I'll hear anything back at all. At this point it doesn't matter - I found another company off of Angie's List (Roof Top Services) who responded the very next day after my first email and call, despite it being the holiday season. They were kind, courteous, and promptly came to my home at the first available time we could arrange to look into the problem. Not only did they diagnose the problem - they fixed it for free as it wasn't a major issue. Responding quickly and performing effectively at a great price - THAT is how you provide value and do business to gain a loyal customer. Something I would have expected from WA Lynch considering I had met one of the PMs and he specifically told me to contact him. Instead I had to go somewhere else. A shame really. ***Updated my review from an F rating to a C rating overall... I was admittedly upset when I wrote the review and it probably skewed the grade lower. Since my issue was with their responsiveness/communication and follow-up and not their work (I found someone else to do the work) I decided to update the review. Also note, I would assume after seeing the negative rating on Angie's List I received messages from the owner and project manager I had originally spoken with. They were apologetic, but frankly based on the whole experience I will still go elsewhere when I need more work done.

They kept the appointment, were prompt and professional, and gave the most comprehensive of the three estimates received.

Overall, it went well. They do good work. Be sure to get a written quote for materials and labor costs.

I won't let anybody other than this company on my roof and my advice would be to hire them if you can. They are close by, are very nice and do good work. They have helped me in the past and I have good relationship with them dating back 15 years. I will use them again in the future.