James Ross Tree Service

The man from this company was walking our neighborhood and offered a high price to my wife who did not negotiate. They then expected her to pay in full up front and go to the bank to get cash for them because someone with them did not have their driver's license to cash our check! The work performed was small for the price. I called to complain, at which time Mr. Ross said they would come back but they never have. It has been two weeks since that call and no one has contacted me. This was a very unsatisfactory experience and I would never use this company again.

We are new owners of our house and we are planning a garden that required the removal of a number of trees. The original estimate was to remove 10 trees, but others were identified by both ourselves and the James Ross crew that were in need of removal and a financially beneficial deal was struck to take care of the additional work.The crew were here during a heat wave - every day in the high 90 degrees - and they worked very hard, but carefully - taking regular breaks to ensure safety. All trees were dropped very accurately causing no damage to the surrounding trees. They were very professional and cleaned up as much as possible at the end of each working day. In total they were here for 8 days and told us if they would not be here for any reason, so we always knew the status of the project. When they had completed the work, the property was left in very good condition.

He and his helper cut down the tree and in doing so, destroyed a window well cover and damaged a shutter. Despite my conversations with him during which he promised to come out ?next week? to remove the stump, and finally, two months of leaving daily phone messages to both numbers and getting no response, I gave up on getting him to remove the stump.