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J W Townsend Inc

Landscaping, Lawn and Yard Work, Pavers and Hardscaping,

About us

J.W. Townsend Landscapes, begun in 1983, specializes in garden installation with a specific focus on site analysis, bed preparation, and plant installation. Offering perennials, ground covers, woody ornamentals, and trees, we use high-quality material primarily from growers of the mid-Atlantic and northeast. Quick facts about J.W. Townsend Landscapes: Located in Charlottesville, Virginia. Employs 40–45 exceptional employees. Fulfills high-quality custom contracts with a group of architects and landscape architects with whom we have long-standing relationships. Maintains a ratio of 85% custom residential & 15% institutional and commercial. Employs knowledgeable, conscientious, and dedicated people, most being certified in their field. Horticultural experience: 500(+) cumulative years of horticultural experience performing garden installation and analysis. 25 Virginia Certified Horticulturists through the Virginia Nursery and Landscape Association. 3 ISA Certified Arborists. 17 Certified Pesticide Applicators. 1 PLANET (Professional Landcare Network) Certified Landscape Professional. 2 Advanced Virginia Certified Horticulturists through the Virginia Nursery and Landscape Association. Hotpots is our container garden division whose mission is “to create elegant container gardens customized to your life”. Container gardens are a great Eco-friendly way to incorporate greenery and beauty to all areas of your life. Personalize and add instant charm to your wedding, social gathering or other event, provide an economical solution to beautify your store front, office, or restaurant, or create a green space where none previously existed. We can also supply large containerized trees to give your patio a structural element without the expense or long-term commitment of sculpture. We have an enormous selection of seasonally appropriate plants for use in our hotpots as well as a wide variety of containers in different colors, shapes, materials, and sizes. We even have a container maintenance program which includes watering, pest management, fertilization, and the removal and subsequent replacement of plants as needed. You can rent or own a hotpot. Our rental choices for containers and large trees are the affordable alternative for seasonal color all year, and are the perfect enhancement for your next occasion or celebration.

Business highlights

42 years of trusted experience
Emergency Services Offered

Services we offer

Landscaping installation & maintenance. Hot pots container gardens. Drainage installation. Planting. Mulching. Pest & disease management. Pruning. Bed & soil management. Seasonal & holiday lighting. Meadow installation. Weed management. Turf care. Aeration. Lead removal. Hardscaping. Walkways. Paths. Water features. Wall construction.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.725 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
16%
3
4%
2
4%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.0
professionalism
4.8
responsiveness
4.8
punctuality
4.7
Showing 1-25 of 25 reviews

Kimberly B.
05/2017
5.0
landscaping, lawn service
  + 0 more
The services were performed very well. One glitch- a gazing ball was broken during cleanup, but the company replaced it with precisely the same gazing ball at no charge to me. The estimate was nearly spot on- only about 100.00 over. The work was professional and neat. Trimmings, weeds, branches etc were cleaned up. The garden was edged. Even my wisteria got a facelift and a new pole to climb. My raised garden and gate were fixed. It looks great! I would use this company again. You get what you pay for here.
Description of Work: My work has long hours lately- I was unable to do fall cleanup, pruning, etc. Leaves everywhere, shrubs in need of care or removal, mulching needed, edging needed, pruning, etc. Steve came out promptly after setting an appointment- gave me different estimates based on my needs. The one I took covered everything but the 2 trees to be removed and some annuals to be planted. The staff made my yard look brand new! Had I had more in the budget I would have gladly removed the trees and added the bling.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from J W Townsend Inc
We appreciate the time you took out of your schedule to write this review. It was our pleasure to work on your project and look forward to working with you on future projects. Enjoy the beautiful spring weather. Leigh Townsend President

Bruce W.
05/2016
5.0
landscaping
  + -1 more
unknown
Description of Work: Planted two trees; one failed after a time and was replaced at a reduced price. Both are thriving now. (The date and price provided are very approximate)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro
$1,800

JOANNE S.
02/2016
5.0
landscaping
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jackie L.
01/2016
4.0
landscaping
  + -1 more
unknown
Description of Work: Landscaping, design and planting.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0

$7,000

Response from J W Townsend Inc
Ms. [Member Name Removed], thank you very much for your recent review. We are committed to total customer satisfaction and we always welcome client feedback. I am sorry to hear that the level of communication and overall experience you had with our company between 2000 and 2003 could have been improved. We are always striving to be a better company and feedback like this will help to ensure we better communicate with clients in the future. Please do not hesitate to contact us if you have any other questions or concerns.

Jeffrey F.
11/2015
4.0
landscaping, lawn service
  + 0 more
unknown
Description of Work: mowed and trimmed our grass; great trim as always; don't like it that they use large mower which always misses grass along the edges;

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from J W Townsend Inc
Dear Mr. [member name removed]: Thank you for your recent review. We stand behind all our services and we are committed to total customer satisfaction. We will happily return this week to clean-up the edging, and in the future we will bring a smaller machine to better maintain your lawn. Thank you again for letting us know and please do not hesitate to contact us with future questions or concerns. Sincerely, Leigh Townsend General Manager

Susan W.
08/2015
5.0
landscaping
  + -1 more
unknown
Description of Work: installed front walk/patio ,lighting and landscaping.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Jason S J.
02/2015
5.0
landscaping
  + -1 more
unknown
Description of Work: |Townsend delivers fabulous quality and responsiveness but they are extremely expensive; for Charlottesville, which is very expensive in general, Townsend is the most expensive.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from J W Townsend Inc
Dear Mr. [member name remove]: Thank you for taking the time to review our company. We would like to briefly respond to your comment about us being the most expensive outfit in town. We understand that price is important to you, as it is to most clients. We are pleased you value the quality and responsiveness we provided throughout your project. In order to provide quality service on every level, we invest in the most talented and qualified staff in the area. While there is no doubt one may find less expensive options to perform similar work, our commitment to excellence organically produces the finest, most experienced and professional staff which in turn results in quality work every time. And, as you may know, we guarantee our work. We hope this may help you understand why we may sometimes be more expensive than others. Your business is important to us and we look forward to working with you again in the near future. Warm regards, Leigh Townsend General Manager

JOANNE S.
02/2015
5.0
landscaping, lawn service
  + 0 more
unknown
Description of Work: REMOVED A DEAD TREE, INCLUDING ITS ROOTS. PLANTED A NEW TREE NEARBY.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Yolanda M.
01/2015
5.0
landscaping, lawn service
  + 0 more
unknown
Description of Work: They dug out an entire area along the width of my back yard that was full of brambles, ivy, etc., and put in a beautiful bed that they planted with shrubs. I was impressed with their work and with their responsiveness when I had questions. They also leveled out part of the remaining back yard and reseeded it.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William O.
12/2014
5.0
landscaping
  + -1 more
I'll be honest, the work will be completed in a couple of weeks and I know it will be fine. I've worked with Adam so often that he knows what I am looking for and is able to do it with no oversight whatsoever. I can call from Chapel Hill and tell him what I need and he comes up with great solutions. When he can't do a job he knows who to call. Several years ago I needed to have some large poplars removed from around a house and Adam helped arrange for an arborist to bring a large crane in to do the work. Managing rental properties from out of state can be challenging and without JW Townsend the places I have managed would not look nearly as nice. Some people say that JW Townsend can be expensive and I'm sure there are cheaper alternatives. But, I have never had to go back and fix anything that they have done. That old saying, "you get what you pay for" sure rings true here. And if there is an issue with the work they have done you can be sure that they will come back and make it right. There are very few businesses that I could recommend as whole heartedly as JW Townsend. Tell them I said so.
Description of Work: I have worked with the folks from JW Townsend numerous times over the years so reviewing one job is a little tough. This time I asked for their assistance fixing a damaged tree line that screens some family property. The trees were planted over 40 years ago and some have flourished and others have not. I needed guidance on how best to repair and replace the old trees in a cost effective and attractive manner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Jane J.
08/2014
4.0
landscaping, hardscaping
  + 0 more
My experience has been good. They showed up on time, they worked very efficiently and quickly. They did a good job. We encountered a problem and they came and fixed it.
Description of Work: They provided services on a retaining wall. We used them for some hardscaping and landscaping plans.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

arthur B.
06/2014
5.0
landscaping
  + -1 more
It went really well and I would say excellent. They did everything they said they are going to do and they stood by in their products. They have to replace some things and they were there to do that because some of the plants died during the winter. They replaced it and it was 20 plants that didn't make it. They were just very professional.
Description of Work: I had them do landscaping and totally did my front and part of my backyard.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Bruce S.
06/2014
3.0
landscaping
  + -1 more
unknown
Description of Work: I just was not impressed with his presentation.

Rating CategoryRating out of 5
professionalism
4.0
punctuality
5.0


Response from J W Townsend Inc
Mr. [member name removed], thank you for your review. I am sorry that we disappointed you with our presentation, we will make an strong effort to improve in that area. I’m also sorry that we never got the opportunity to work for you – contrary to your review, no work was ever priced, performed or completed. Good luck with your landscaping project and if you need us in the future, please don’t hesitate to call.

Randolph P.
05/2014
5.0
landscaping
  + -1 more
unknown
Description of Work: We have a annual contract for fertilizing and weeding treatments which has worked very well for several years. I recommend this service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jason S J.
05/2014
5.0
landscaping
  + -1 more
unknown
Description of Work: They did a fabulous job on the thatching and re-seeding of our lawn. Also cut and maintained the lawn for a couple of years, including applying lime. They are the best. But they are expensive.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Bruce W.
05/2014
5.0
landscaping
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joy S.
05/2014
4.0
landscaping
  + -1 more
J W Townsend were very responsive and had the information. It just wasn't something that I can do at that time. We actually do a lot of work around the business where I work and from that perspective, everything they do is beautiful and great. Fow what they were proposing, I think the price was reasonable.
Description of Work: They came and gave me an estimate for yard work.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Lucy J.
04/2014
5.0
landscaping
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeffrey F.
04/2014
5.0
landscaping, lawn service
  + 0 more
unknown
Description of Work: lawn work, new crape myrtle put in

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas N.
04/2014
5.0
landscaping
  + -1 more
unknown
Description of Work: Installed a variety of evergreen screening plants in several locations along property lines |The installation was designed, sourced and installed quite efficiently by Townsend staffers.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan O.
03/2014
5.0
landscaping
  + -1 more
Excellent! These people are true professionals. They used orchard ladders to get in close to the shrubs without damaging them and hand pruned them. Also hand pruned shrubs in the front of the house. No power clippers were used. The shrubs had a beautiful natural appearance.
Description of Work: Pruned all 8 large holly bushes on property. Transplanted shrubs and did general yard maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Yolanda M.
03/2014
5.0
landscaping
  + -1 more
JW Townsend did an excellent job. They responded promptly and came back several times to check on the work. They also stand by their work. I would highly recommend them.
Description of Work: landscaping, including installing new bed around perimeter of back yard, planting shrubs, and leveling and reseeding grass in back yard

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peter D.
01/2014
2.0
hardscaping
  + -1 more
The level of the service was terrible. They service was dreadful. There were long delays the entire time we worked with them. They were supposed to plant in June but they didn't plant until much later in the summer. They installed a metal fence that had Graffiti all over it, and it took them 4 months to remove the graffiti.
Description of Work: Installed landscaping and hardscaping.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
1.0

$110,000

Response from J W Townsend Inc
We are sorry to hear [member name removed]’s comments. J.W. Townsend Inc. strives to bring the best service and products to every customer. [member name removed] is correct in that there were some delays with the planting and the steel panel did have small white writing in the bottom corner, from the steel supplier, but sometimes there are circumstances outside of our immediate control. We worked hard to address both issues and we were able to install a clean replacement panel. The final installation was beautiful and we stand by the work we did there. We thank [member name removed] for his feedback.

Kristina L.
09/2013
5.0
landscaping
  + -1 more
Very easy to work with. Accommodated our schedule, made great suggestions for additional work. Communication was great, with frequent checks of progress. All the different crews were professional and delightful. They came when they said they would.; a rarity these days.
Description of Work: Folks from Townsend added to an existing landscape. They incorporated what was there adding plants and trees that blended well with existing perennials, shrubs and trees. They formulated and implemented a much needed drainage plan which resulted in a dry rock bed connecting the house to the garage. They also cleaned up and graded the areas around the house that were destroyed by the hurricane and those areas blend in nicely with the existing lawn. They provided guidelines and upkeep plans and have been out several times already to make sure everything was going well. THey did not like the looks of one of the shrubs so they removed it and replaced it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Response from J W Townsend Inc
Thank you ever so kindly for taking the time to write your detailed review and for answering the additional questions. We appreciate you being a valued client and look forward to our continued relationship. JWT

Michael A.
10/2012
5.0
landscaping
  + -1 more
It was great! Many positive comments. The plants have survived well, even as the season changes.
Description of Work: JW Townsend provided a garden pot (called a "hot pot") adornment for our front porch/driveway entrance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

    Contact information

    3980 Seminole Trl, Charlottesville, VA 22911

    www.townsendlandscape.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 4:30 PM
    Tuesday:
    7:00 AM - 4:30 PM
    Wednesday:
    7:00 AM - 4:30 PM
    Thursday:
    7:00 AM - 4:30 PM
    Friday:
    7:00 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    Yes
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Landscaping,
    Lawn and Yard Work,
    Pavers and Hardscaping,
    Holiday Decorating,
    Snow Removal,
    Mulch and Topsoil,
    Leaf Removal,
    Lawn Fertilization & Treatment

    FAQ

    J W Townsend Inc is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 4:30 PM

    Tuesday: 7:00 AM - 4:30 PM

    Wednesday: 7:00 AM - 4:30 PM

    Thursday: 7:00 AM - 4:30 PM

    Friday: 7:00 AM - 4:30 PM

    Saturday: Closed

    J W Townsend Inc accepts the following forms of payment: Check
    No, J W Townsend Inc does not offer free project estimates.
    Yes, J W Townsend Inc offers eco-friendly accreditations.
    No, J W Townsend Inc does not offer a senior discount.
    Yes, J W Townsend Inc offers emergency services.
    Yes, J W Townsend Inc offers warranties.
    J W Townsend Inc offers the following services: Landscaping installation & maintenance. Hot pots container gardens. Drainage installation. Planting. Mulching. Pest & disease management. Pruning. Bed & soil management. Seasonal & holiday lighting. Meadow installation. Weed management. Turf care. Aeration. Lead removal. Hardscaping. Walkways. Paths. Water features. Wall construction.

    Contact information

    3980 Seminole Trl, Charlottesville, VA 22911

    www.townsendlandscape.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 4:30 PM
    Tuesday:
    7:00 AM - 4:30 PM
    Wednesday:
    7:00 AM - 4:30 PM
    Thursday:
    7:00 AM - 4:30 PM
    Friday:
    7:00 AM - 4:30 PM
    Saturday:
    Closed