Floors Are US Inc

This process has been nothing but a headache. I got quotes from a couple of different companies for click together LVT. Floors Are Us came in the lowest and I liked this product the best so I hired then for the job. After I paid for the material Justin told me he would give me a call the next week to schedule a date for install. That week came and went and after an unanswered email and two phone calls I finally was able to schedule an install. I was told the installer would arrive between 8:30 and 9AM and to have all of the appliances, furniture, and toilet removed. I got up early and moved everything outside in preparation: stove, refrigerator, washer, dryer, toilet, etc. 9:30 came and went so I called Justin to find out what was going on. He said the installer was held up by traffic but was on his way. Justin also informed me that on the "very complicated" square footage calculation he made a mistake and didn't order enough floor. We agreed that the installer would put down what they had and then come back later to complete the job. I got another call at 10:30 saying that "the guy upstairs" ordered the wrong floor, that it was a new product etc, and that they would not be able to get the correct floor for two more weeks. I now had to move everything back inside and apologize to my tenant and explain that we were going to have to repeat the process in two weeks. To weeks later I call to make sure the correct product is in and we were actually moving forward with the install. I'm told all is well and that the installer would arrive between 8:30-9AM. I wake up early again and move everything outside once more. 10AM rolls around so I call the office and am told the installer is held up in traffic and will arrive shortly. The installer doesn't show up until 11AM to start work. Overall the work by the third party installer is good, but at the end of the job around 6PM it is clear they are in a hurry to leave. They didn't bring enough shoe molding to finish so I agree to sort that out with the store. They swept up the large pieces of debris but I was left with a floor covered in dust because they were using the miter saw, they had to borrow from me, inside the house. They also dumped some of the construction debris into an old trash can I was waiting to throw away that was missing a bottom (thanks). Two weeks after the install I get a call from Justin wanting to settle up for the balance. I tell him how disappointed I am with the entire process and that I'm ready to be done with it. He apologized and offers to have the installer come back and finish the shoe moulding, but after my experiences of waiting around I tell him I'm not interested. He then reminds me of the big favor he did for me by not charging me for the extra square footage (75sq ft) that they covered because of their miscalculation. To me it felt as if he was throwing that in my face. I ended up paying full price for installation even after the excuses, mix ups, late arrival, and unfinished job. I'm disappointed with this experience and will not be working with this company in the future. From reading the other reviews it is clear that they use the traffic excuse often. I hope this review saves others from enduring the same headache.

Having used Floors Are Us satisfactorily in the past, we contacted them in December 2016 to install ceramic tile in bathroom remodel. They agreed to complete the work by Jan 18, 2017, because we had scheduled having our hard wood floors refinished immediately following that date. The total cost for the tile work was to be just over $5100, and we paid a deposit of $2659.70 for materials. On January 11, 2017 I emailed the salesperson to check on scheduling and received a quick response advising he no longer worked there, and recommended I call the owner. I called the next morning and the owner advised he knew nothing about the work. Over the next month he made numerous promises to return calls and complete the work, but failed to do so on both counts. The only good thing I did in this transaction was to pay the deposit by credit card. I disputed the payment and while it took 4 months, I did get my money back.

Overall, we got about what expected for the price. Some small issues with the trim work and vinyl but nothing major.

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Everything was going well until the job was finished. The tenant alerted me to the fact that the tiles were not level and were catching on her feet. Upon inspection, the tiles were uneven all around the perimeter. Some of the tiles were cut so short that the quarter round did not cover the edge. I contacted the company and I said I wanted them to come out and see the bad job that was done. The sales rep, manager and owner came out 2-3 days later. They got down on their hands and knees and even though the tiles were uneven they said it was an acceptable job! The manager asked me if I would let another floor subcontractor come out and roll the tiles with a hand roller around the perimeter. I said I had already contacted the manufacturer and the glue was set meaning it was too late to try and get the tiles to adhere if they weren't already. He still wanted to know if another subcontractor could come out. Not surprisingly their choice of subcontractor said the job was acceptable! He took a little hand roller and ran it around the perimeter of the room. No improvement. Each time I was told the job was and quot;acceptableand quot; I said they would not want this in their home and I wasn't going to pay the balance until it was corrected to my satisfaction. I was told to give them a couple of weeks for the new tiles to be delivered. About a month went by and no word. Then I got a bill in the mail for the balance. I called the business and told the accounts manager the issue and that I wasn't paying the balance until the floor was redone. Money talks, and before you know it they ordered new tiles which meant they hadn't and weren't planning on redoing the floor until I called about the bill. The second time around was acceptable except for the fact that they installed cheap, dark stained, pine quarter round knowing that the contract said I was removing, refinishing and re-installing the existing oak quarter round. They most likely did this so that if a tile was cut too short, they would be able to cover it up with the ugly quarter round. The dark quarter round is truly an eye sore. I was so tired of dealing with the business, I let it go, but between tenants, I am going to remove that quarter round and put the oak quarter round down. I will not be surprised if I have to break into our extra tiles (I had to buy a whole box) to repair the tiles so that the oak quarter round will cover the edges. This company started out very professional and amicable, but when it came to backing the work their subcontractors performed, they were very hard to deal with. I was going to give them considerable business, but I will never use them again.

Overall a good experience. On carpet: My only complaint would be that the carpet was back ordered and took much longer to arrive than originally promised. It happens, but I felt left in the dark for a long time. Looks great, and their crew moved all the furniture and put it back just right. On the hardwood, they were really good. it was complicated because of water damage and mold remediation and the time it took for the floor to dry out. They were very concerned about making sure the subfloor was ready before installation and took extra care to work around existing cabinetry. If I could add a and quot;plusand quot; I' give a B plus.

Overall - excellent. Punctual, courteous, estimate was pretty much right on with the final bill, and the floor looks beautiful! They may not be the cheapest, but their work is A1.

Great service from the minute I walked in the door. Took the sample book home picked out what I wanted. They came measured the room When I was available. Now that it's done it looks better then I imagined.

First, the guys that installed the hardwood flooring did a great job. They were there on time and did a first class job. I would highly recommend them for any floor job. The ordering process that led up to the installation did'nt go as well. We started the process back in ealry June when we went to the Floors Are Us showroom and picked out the flooring we wanted. This flooring was ordered and we paid for the materials up front in full. The install date was set for July 5. We arranged to take July 5th off from work, and spent most of the day July 4 moving all the furniture out of the living room. The installers were supposed to be at the house around 10:00am.....at 10:10am I called Floors Are Us wondering where the installers were....the Floors Are Us person told me to call one of the head guys named Justin. When I called him, he aplogized and told me that when the installers were loading the materials they noticed it was the wrong flooring and that it would have to be reordered.... So....we took a day off and moved tons of furniture for nothing.....long story short....no one checked to verify the right flooring had come in...the wrong stuff sat in their storage room for 2 weeks and no one ever verified it was the correct flooring for our job....and we were stuck for another 2 weeks with a house in chaos until the right flooring arrived and a new install date could be arranged...which was July 20. So, the bad news was a major delay and disruption for us and wasting a day of vacation time. The good news was that they arranged for the installers to come on a Saturday so we could avoid another day of vacation time and took a few hundred off the price. Again, the installers were great -- the ordering process and communication with the customer wasn't so good. If you use them, you will have to stay on top of them every step since they don't pay much attention to detail....and if you do, you'll do fine

They were adequate. There was a problem with the carpet installation and there were some spots on the flooring so I called them and they sent someone out right away and readjusted the carpet and fixed them. We would not use them again in the future.

Good experience overall.

I had not planned on replacing the carpeting right away in my new house until I saw just how bad of shape it was in when the previous owner had her stuff out. I was moving in the following week and asked how quickly they could do an order hoping they could do the bedroom carpeting before I moved in furniture. Brad came out and did the measurement 30 minutes after I closed and 3 days later I had carpet (even with a hurricane that week). The installer noticed I had not replaced the hallway carpet and were conscientious enough to check on my plans before they cut it for the transition. When I told them I planned to tile they made sure to leave the carpet so that it could be tucked appropriately after that work was done. I had the tile work done 4 months later. This time they came out right after a snow storm right when they said they would. They did a great job and showed me every little detail in terms of any issues with the sub floor or walls or any decisions they had to make regarding adjustments or placement. The carpet guys were back the very next day to finish the transition to the tile area. And everything looks awesome! My only little complaint would be that they forgot to tell me I would have to get a plumber to reset my toilet. It was on the quote, but I thought it meant there was a charge for them to bring in a plumber. Not a big deal and nothing that would keep me from coming back.

The two gentleman came out as scheduled and both were professional and listened to and understood the expectation I had for good quality work. All my expectations of great workmanship were met. I will recommend this particular installer as well as purchasing hardwood floors from this business.

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Great. Their prices were competitive; the estimate of the needed amount of flooring was accurate; they were punctual and their installers were very professional. The carpet installers (Ray and Ricky) were fast, hard-working and did an excellent job of matching patterns and making seams invisible. When the assigned laminate installer called in sick, Floors Are Us scrambled and sent another installer (Joe) only a few hours aftre the scheduled start and he did an excellent job. We are very pleased with the finished job and with Floors Are Us' service.

It went great! They got it in quickly, they installed it nicely, and very easy/nice to work with.

I finally bit the bullet and had them replace the vinyl floor in my cottage. I contacted a number of different companies and some didn't have the courtesy to return my call. I settled on Floors Are Us, they helped me choose what would be best for the area and held my hand through the process. The price was right. They came when they said they would. It was a kitchen and bath area. It was very hot but it didn't seem to bother them and they cleaned up. It was a very pleasant experience and I'm extremely pleased. If you need floors I think they have good choice, competitive prices, and the workmanship was flawless.

Due to a water leak, we had to replace about 400 square feet of engineered hardwood flooring in our dining and living rooms. Initially, our insurance company recommended abaement work by Servpro that included removal of 90 square feet of damaged flooring. We established that Floors Are Us had installed the original engineered hardwood flooring for our builder and so contracted with them for the replacement project, which involved moving furniture, removal of the remainder of the original flooring and installation of new flooring. They performed the work much faster than we expected - they removed the old flooring in one and a half days and installed the new flooring and new shoe molding in one day. All three members of the Floors Are Us crew were professional, courteous and very helpful. They took care in matching the stain for the shoe molding to the new flooring and the overall quality and appearance of the new floor is excellent. They were prepared to spend whatever time was necessary to ensure that all pieces of furniture were properly located before they left. We will probably be replacing carpet in rooms on our second level later this year and will certainly consider Floors Are Us for this work.

When they came to install it, 2 carpet guys showed up and one guy for the laminate. The two carpet guys picked up my Bowflex and carried it to the garage (took 45 sec - its the smallest Bowflex). I asked who was going to bring it back in and the two guys said they would not be there and the other guy said he could not bring it in himself. I was charged $35 for this and quot;laborand quot;. Then when the laminate guy was finished installing I asked him why were there huge gaps (I could put 2-3 playing cards in the gaps) where the shoe molding met in the corners. He said it was the way my house was built. I said the previous molding did not have gaps. Plus, he could not finish because the company gave him the wrong wood for the transitions. I took pics of the gaps, went to Floors Are Us and showed them the shoddy work. The laminate guy came back out, with another guy, replaced all the shoe molding, and I was satisfied. They also brought the Bowflex into my house that had been sitting in my garage since install day 1 (about 5 days). I did ask Floors Are Us to remove the $35 fee and they did. Then that night, I sat on the steps and noticed that one strip of shoe molding was crooked. I took a closer look (it was behind the door to the garage) and it only had one nail holding it on. I could pull it away from the baseboard. So, at 8 the next morning I called the laminate guy and told him to meet me after 4pm with his nail gun to finish the work. He had to not only nail that one strip, but several that only had a few nails in them. I could push most of the shoe molding with my foot to make it flush with the base boards. Now, I am just curious how long this flooring will last... Also, we had an earthquake here about 6 weeks ago, so in the pics you'll see some of the cracks in the drywall. I am currently, on the hunt for someone to fix that right now since I have cracks in several places in my 2 yo townhouse. (hopefully, after I submit this report I can add photos??? - don't see where on this page)

Overall I was very satisifed: I liked the product, it was installed well, the schedule was met and the final price matched the estimate. There were some hitches with doors - some did not fit after the new flooring was installed and I wasn't told up front that they would not be able to trim the doors. But this didn't detract from my overall satisfaction with their work.