FLOOR FASHIONS OF VIRGINIA INC

Botched install AND reinstall; dismissive, rude staff Flooring purchased and installed in our home in 2023 and joints began to separate within months. When I reported this by phone to Floor Fashions, I was advised to glue the pieces together using wood glue. Glue failed and another joint started bowing. I went back to the company in June 2024 then waited three months for reinstallation. After another month, the reinstalled pieces are now separating as well. Visited showroom to demand resolution. The response of the warehouse manager – responsible for reinstall – was to note that I had not responded to a follow-up call placed three days after the reinstall (seriously). When I explained thst as a customer it’s my responsibility to pay – not to return his calls, his response was “this conversation is over” and walked away. Exchange was witnessed by sales associate who sold us the flooring. Images show install and reinstall.

The job was done on time and there were no surprises. Everything looks beautiful. They will albe my first choice for flooring.

Very well. Installation time was flexible, and installers came when scheduled. They were prompt both days and worked continuously. They had to move some heavy furniture; no damages to anything. Cleaned up nicely. Good selection of carpets, including some warehouse items on site.

It was a challenging experience. We had challenges scheduling the install. They must be busy or short staffed. There were also communication issues. My email to Teresa our sales rep after the installers were on-site and I finally realized that in order to go from stairs that were completely carpeted to stairs with a runner, you need to fix and paint nail holes on the riser HOWEVER you need to remove all the carpet in order to paint the riser BUT Teresa charged me to remove the carpet. My email to Teresa: I don't feel the communication was very clear on the steps. You did use the words however I don't feel you communicated what needed to occur. The only way for me to prep the back of the steps was to have all the carpet removed prior therefore why would you charge me to remove carpet? The hardwood finish on the runners of the steps was perfect which is what you were asking about in stating that you do not refinish hardwood. The real issue has to do with the risers that were not painted but would be exposed in the new runner. You never mentioned the risers you only discussed preparing the hardwoods and the hardwoods didn't need anything. For somebody that doesn't deal with carpet like me this makes a big difference and you trying to communicate with me or anyone else. When they re-installed all the door, the installers hands were dirty and they left black smudge marks on all the doors. We found 2x nails left in the carpet that they failed to remove by stepping on them bare foot. Turns out they are used while stretching the carpet. They had to come back to install the carpet on the stairs which went pretty smoothly and the warehouse manager was great to work with. They also knocked a hole in the drywall during the install which my painter fixed. It was an accident and these things happen. The warehouse manager didn't hesitate to say he would pay for the fix. They installers were apologetic and let me know as soon as it happened.

They arrived on time with the carpet that I ordered and went right to work. they knew what they were doing and did it quickly without any problems. They put new carpet in a townhouse in Charlottesville.

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Did not alert me in advance that some of wood did not match what I selected. Wood put on stairs not put on properly and pulled away first week after installation.

The salesman, Mark, was very patient with me as we discussed flooring over several months' time. I finally decided on a carpet, and, since I didn't want it right away, and it was on sale, I asked him to order it for me to lock in the price, and I gave him a 50% deposit. When the time was right, the installers came and finished the job in a day, after which I paid the final 50%. They did a great job from start to finish, and I was very satisfied with the experience.

The sales rep was knowledgeable and very patient with us as we tried to decide the best flooring for our new kitchen. Their selection is really vast (think over a thousand options (materials , colors , styles). We borrowed many samples to take home and see it under our own lighting. the rep came to our home to inspect the existing flooring and measure for replacement. They worked with us and did the installation on our time schedule. Their installer completed the work in one day and the workmanship was excellent. Of note, six of the tiles had developed small chips within 3 weeks of installation. Our sales rep. quickly came back to the house , took photographs and met with the Armstrong flooring representative. Armstrong felt that this was a very isolated production glitch in a few of the tiles in the lot. They gave us the option of replacing the 6 defective tiles from a matching dye lot or removing the whole floor and installing a complete new floor. They made it clear that if we chose to replace just the problem tiles and if in the future other tiles started to chip, then they would come back and replace the complete floor with tiles from a new dye lot at no cost. We chose to replace just individual problem tiles. They quickly ordered and replaced the problem tiles, with tiles from the same dye lot, so color/ pattern match was exact. Workmanship on the tile replacement was flawless. Six weeks later and no flaws have developed in other tiles. We love the flooring and the attentive warranty service we received when we did have a problem.

These people are professionals they do it right.

I went to Floor Fashions on a Monday to see what options I had for a stairway runner. I was shown a ton of options including in-stock oriental-looking runners and using any of their carpets and making a runner. The salesperson was very helpful, but I felt I needed to check into one more place. I went to another carpet store in town who I had heard good things about, but when I explained how I needed a runner very quickly they actually suggested I go to Floor Fashions b/c it would take them two weeks to get anything in. I returned to Floor Fashions on Tuesday, picked out a wool carpet I wished to be made into a runner and they came out to measure my stairs. On Friday they installed it! I was impressed with the knowledge, responsiveness, and understanding of my need for the runner to be made and installed quickly. Was it the cheapest in town? Probably not, but Floor Fashions has so much in stock that when you need something done 'now', they can do it and do it well.