Charlottesville's Earthly Cleaning

Description of Work: We hired this company to clean our house on the day we were supposed to be arriving for the first time.

Description of Work: I hired Earthly Cleaning for housecleaning on to come every two weeks from January to June 2014. I was reasonably happy with the quality of cleaning, although the quality seemed to vary a bit depending on the week. |Unfortunately, during my final cleaning with the service at the end of June, someone on the team did something that resulted in a large number of very fine scratches across much of the surface of my dining room table. These were not major gashes, but more than a hundred fine scratches. There were also some spots that resembled water stains/streaks on the table that rubbed off and were not a long-term problem. We don't use that room very often, but once I noticed the scratches I got in touch with my primary contact at Earthly Cleaning (Ana). She came to the house to see the damage the next day and then "tested" what they said were the authorized products/tools for cleanings on the table. They concluded that nothing that was supposed to be used during cleanings could have caused the damage. I explained that my family rarely uses that room and didn't cause the damage, and that the only explanation was that one of our cleaners did something different as they wiped down the table. I asked Earthly Cleaning to cover the cost of refinishing the table, and they were unwilling to do so. |I was really disappointed. One of the main reasons that I decided to use (and paid significantly more) for a service rather than an individual to help us with cleaning was because the company represented that they were insured. But when there was costly damage to one of my few nice pieces of furniture, they were not willing to pay for it. |I was also concerned about security issues at the end of our relationship. The cleaning team left my back door unlocked after what turned out to be the last cleaning. When I later wrote to ask Ana to return house keys to me personally, she instead left them the next day in open view in the newspaper box below our mailbox and then waited more than six hours to contact me to let me know that she had left them there. (We fortunately spotted them before we left for work, but could have easily missed it.) |

Description of Work: I used Charlottesville's Earthly Cleaning in my previous home on a monthly basis. I have just hired them to clean every three weeks at my new home.