Blue Ridge Termite & Pest

This company failed to solve the issue. The staff was extremely rude, unresponsive, and unprofessional. Any other company would be a better choice to do business with.

Rep arrived punctually and clearly identified himself. The consultation seemed thorough; he was friendly and courteous throughout. He also seemed very experienced & knowledgeable.

Diagnosed problem and provided solution

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Gary came to my house and did an inspection. A few hours later I received a contract via email for 509$. Also in the email I received a coupon for 150$. Multiple times I asked via email if the coupon was valid for the treatment I had ordered. I was told yes that it was valid and that my new price would now be 359$. 3 days before I was supposed to be treated for termites I received an email stating that there had been a mistake and that the coupon wasn't valid. I have tried to contact Blue Ridge via email to renegotiate the price but no response has been given.

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I had no trouble making the appointment and they came very quickly. The owner was here both times. He was friendly and courteous. It is still a work in progress for we are still dealing with the mice, but they have been responsive, been here twice, and continue to advise about the best course of action. They are not pushy, they are willing to work with you and have been very responsive to my concerns. They used booties to keep the mud outside. I am hopeful that we can resolve our rodent problem with their help.

I recently moved my family down to the Charlottesville area from Washington DC on very short notice and ended up in a 100+ year old home that had been unoccupied for 2-3 months and was surrounded by a hay field and woods. Not surprisingly, mother nature did not wait for us to occupy it - she placed some of her own in the house prior to our arrival. We discovered a LOT of insects, which we were comfortable if not effective dealing with. Then we ran across the mice, which were unpleasant, but we believed within our means. We hit our limit when we started finding the snakes. Neither myself nor my wife are lovers of either rodents or insects, but we both have serious problems with snakes and with a 2 and 4 yr old in the house, were were minutes from moving out and never looking back - enter the Blue Ridge Termite and Pest folks. We didn't know them from Adam, but by the grace of God they were the ones that the property management called. They sent an individual out quickly and he inspected the property thoroughly, answered all of our questions completely (and understandably), proposed and executed a comprehensive treatment plan (inside and out), put in place a number of glue traps in order to identify if anything else got in, and then advised us of a number of conditions around the house (i.e. landscaping) that would encourage future intrusions if not addressed (as well as provided some ideas on how we might resolve them). The individual that responded (Justin) not only resolved our problems, but educated us on a number of things that we could do in the future to effectively address minor issues ourselves as well as a multitude of myths that just don't work (many of which I had already tried). I'm happy (incredibly relieved actually) to be able to say that we've never seen or heard any sign of another rodent or snake since they came. There has been a LOT of action at the bait stations that they set up outside the house (per the plan), but not a single uninvited guest has made it into the house as evidenced by the still empty glue traps. I don't have any experience with any of the other pest control companies in the area and thus really can't compare the Blue Ridge Termite and Pest folks to anyone else. Based on the fact that they walked into what I had already determined was a lost cause and not only made it right, but managed to talk both my wife and me off of the ledge and get us back into the game (and saved us having to find/move to another house), I don't see myself ever getting any experience with any other pest control company. Home

Great company. Very professional and knowledgeable.. Love the minty mosquito spray they did..:) A Realtor friend recommended them and i am grateful for that. I don't like chemicals and their products are eco-friendly and they work.

I first met Gary after I had received an estimate to eradicate termites in one of my rental properties from another company. My tenant complained of flying termites or ants and so I called two companies out of the phone book to take a look at it. The first company sent an inspector who told me I had a termite infestation and that they would charge me $800 to eradicate it. Then Gary came by and inspected it and said there was NO termite infestation at all. The damage the previous inspector showed me was done a long time ago, before I owned the house, and the termites were killed at that time. And the flying insects were harmless ants not termites. So Gary said nothing needed to be done. He saved me $800 that an unscrupulous contractor would have charged me to fix a non-exisitent problem. Needless to say next time I needed an exterminator he was the man I called. He has integrity, is professional, honest and reasonably priced. I wouldn't feel comfortable calling anyone else.

The reason that we went with them is because they us organic, nontoxic products. There were two young men and were very polite and they came when they came when they said they are going to come. These were nice young men to work with. They seem very knowledgeable. They were very neat about their work and we were very happy with them. We thought that they were expensive and we felt that this guy was reasonable for the work that we got.