Beck Cohen

I am not generally not the person who leaves reviews, but Cohen’s stellar customer service deserves accolades. The installation of the second unit went well without incident. We were pleased with this unit, but had concerns about the first unit. Cohen addressed all our concerns, despite our numerous text and calls. All their staff were courteous and professional. Given our experience, I wouldn’t hesitate to recommend their services.

Cameron arrived on schedule and checked out the heat pump

Beck and Cohen did a great of explaining the various options, including the related taxes incentives for each unit. They proved to be the most knowledgeable and professional of the four companies who provided estimates. Special thanks to Chis Lafontaine and Seth Lail for the superior job and professionalism. The installation was painless!

Excellent customer service! Provided detailed information to problem & solution. High recommendations.

The experience could not have been better.

I chose Beck Cohen after getting many quotes from multiple HVAC companies. I absolutely made the right decision!! They replaced both units in my house and made sure I understood everything that they were doing and showed me everything I needed to know all the way to the icomfort thermostats. The entire team from customer service and up have been fantastic. Their communication is top notch and their service has been outstanding. I had a duct issue months after the install that wasn’t related to the installation and Rob himself came out to look at the issue and fixed it. This is an outstanding company!

Replace heat pump, seal ductwork, add exhaust vent.

I was first introduced to Beck Cohen through Costco. I worked with Beck Cohen when I installed a packaged HVAC unit to my home. Not realizing they would become a very valuable HVAC and plumbing company several months later during my renovation. Beck Cohen came in and finished work a well-known contractor refused to complete. They also corrected plumbing that was installed incorrectly. They were always courteous and responded in a timely manner. Beck Cohen help me realize there are still honest people in the plumbing business.

It went great. They were able to recommend a smaller system and to add a couple of radiators. It was $$$$ but they did a great job. We are toasty warm all winter.

Nick is EXCELLENT! I have told family, friends, and co-workers what a great job he did. He was knowledgeable, efficient, mannerly, and cleaned up the area wonderfully when done. I would definitely use Beck-Cohen again. In fact, a separate issue arose a few weeks later. I was not able to have Nick return to do the job, because he was on another job and I couldn't wait. The next plumber did an equally good job. I will definitely use Beck-Cohen for any future plumbing jobs. They charge by the hour ($120) instead of by the job... a little expensive, but well worth the peace of mind!

They are very courteous, very professional, very informative of the product. They explained everything very thoroughly. What they did well was that they were very thorough and explained my options on what I could have bought. There were six workers that came out. This provider does the unit where I work. I have not had much experience with them at my house.

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Beck Cohen bid on the new air conditioning system and they were the highest bid ranging from $6,800 to $12,000. They really wanted to sell us a new heating and air conditioning system, a very efficient system. The difference between a very efficient system, 17 SEER and a less efficiency system, 15 SEER, is $50 a year savings. Two others companies submitted bids that were $1,000 to $1,500 less expensive than Beck Cohen. I asked Beck Cohen if they could quote a cheaper air conditioning system, one that was less expensive and less efficient. It took them two weeks to respond to the email. In the meantime we contacted Robertson Electric who installed a new system for a cost much less expensive that Beck Cohen. Beck Cohen eventually contacted us and apologized for the delay.

I believe that the person who actually came out was a subcontractor rather than an actual Beck and Cohen plumber. He was not particularly professional. After figuring out where the burst pipe was, he had to go to the plumbing store to get the parts, because he did not have a truck with the needed parts (I was billed for the hour it took him to go go buy supplies -- and I'm guessing get lunch, as he was sipping on a large soda when he came back). He adequately repaired the burst pipe and installed the new faucet, though he used a spray insulator to seal up the work that looks awful and that I worry will make any future repairs difficult. He also tried to charge me an additional $80 dollars (by adding up the parts and service incorrectly). I will not be using Beck Cohen again.

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The technician was polite and thorough.

Rob and Jason were punctual, professional, and friendly. They left at one point to go back to the shop to get some leveling pads for a and quot;cleaner installand quot; since our floors aren't perfectly straight, and indeed, they did a great job getting it flush with the counters and perfectly level.

They are excellent.

I was so impressed with this company! I started with seeking bids on this massive job from several local companies. Beck Cohen stood out even before the bid because of their promptness, friendliness and description of job logistics. Their price was in the middle of the bids but after hearing from friends how pleased they were with this company I went with them. Replacing pipes can be a very messy business. They came when they promised and not only did they cut a little as possible into the drywall, they labelled the pieces they cut by room so my dry waller could re-use the pieces. They even staged the work so that I had water at the end of each day and cleaned up daily. At the completion of the job they did a walk through, told me where the shut-off valves were and even came back and installed an access panel downstairs my dry waller accidentally covered the shut off valve. They are professional, and I would recommend them to anyone.

Beck Cohen has done many service calls for us, from smaller issues like clogs to major issues like broken pipes/leaking. They are very professional, courteous, and know what they are doing. I highly recommend them.

The staff were efficient, knowledgeable, friendly, conscientious, and cleaned up the work areas before they left. The office follow-up prior to installation was very professional. I think they're one of the finest service firms in Central VA. I don't plan to use anyone else for my plumbing, electrical, and heating needs.

They were on time and did what they said they were going to do. I thought their price was a little high.

We eventually replaced the line ourselves but they did what we asked and made the recommendation that we followed. So far the problem is solved. Jerry