Response from The Model Home Look
I had a chance to exchange emails with the reviewer, who by the way is not an active member of Angie’s List. As it turns out, she is using a family member’s account from a different address. She indicated that she is not reachable by telephone. In this particular instance, the member was provided exactly what she purchased, and the review is not accurate nor a fair representation of the service provided. I am at a loss as to why she would post such a negative review. Our staff was very persistent in reaching out to this member to schedule an appoint that worked into her busy work schedule. Her schedule limited her availability for us to meet with her during normal business hours. I personally met with her for about an hour and a half on December 22, 2014. At the session, detail measurements were taken and the first draft of the bathroom plan was created on-site. Furthermore, I spent a good amount of time providing her with professional advice as to what she should expect with her bathroom renovation. We discussed budgets, options and a variety of possibilities that would work in her existing space. The meeting was on December 22. Final plans were completed and emailed to her on December 29th. The plans were complete, accurate and reflected the layout we discussed. Links to the plans are below for anyone interested to review. The turn-around time was really quite fast considering it was the holiday season. We heard nothing and I did not want to pester her. With this Big Deal offer, I want to be very careful not to make members feel as if I am offering this to only try sell renovation projects. The links below will take you to the design files: [hyperlinks removed]