The Grout Genie

The owner missed our first appointment. She showed up acting very odd. Talked over me and then got upset. She then asked what I wanted. I simply told her I wanted a quote for the showers and also a quote for everything else. She said she'll give me one quote. Then she said my wife had no idea what she wanted. I informed her she could leave if she's not interested in the sale. That's when she started in with the name calling. At one moment thought I'd have to call the Police. Bizarre.

Brad was great, arrived at promises time, finished when promised and did great work. I would highly recommend him

Wow! What a difference a day makes! Ceramic tile that we absolutely hate is totally tolerable with grout clean/color/seal. We were looking at thousands to replace our dated floor tile but The Grout Genie saved the day by cleaning, coloring, and sealing the grout. The floors are gorgeous! Noah did a super job; he was prompt, polite, tidy, and precise in his work. I could not be more delighted! Highly recommend!

Not well. Unprofessional and unwilling to disclose license information. Too deceptive for me...

Excellent work and very professional. Very thorough in explaining work to be performed, how and why. Highly recommend Richard to anyone requiring tile work. A plus is he is the owner of the company and he also does the work as well. Richard and Nicole are very easy and pleasant to work with.

From the estimate to the end of the job, Rich was very informative, punctual, and did a great job. He explained the process in great detail before providing a quote and was very responsive when I had questions. Rich did a great job on the shower floor and I will probably use him in the future for other jobs we spoke about (Backsplash, bathroom floor, etc.).

We called them and the guy came out and looked at what we had and he was very honest. He said this is not an issue that I can work with, you need to have something done first. Then he referred us to a plumber who was not listed anywhere, with a guy, with an independent guy. He came and did a beautiful job for a fraction of what we have been quoted by another outfit. He did not want to proceed without some foundation work done beforehand. So we appreciated he didn't charge. He spent about 45 minutes here. I didn't meet him my husband did. He was very impressed with the guys communication and his honesty and the fact that he referred us to some unknown individual that he was familiar with, that came in with his helper and just did a fabulous job. I wish I had his name but we didn't get his name. We just wrote the check and he filled in his name, you know, and away he went. In other circumstances it may have seemed a little shady but my husband was in there watching him the whole time and he knows a thing or two about plumbing. They came out in November 2015. He didn't charge us and he gave us the guys name and off he went. We're going to have him come back out to do a tray liner chemical that they put on the bottom of a shower. We had real success and we do rely on Angie's List.

I have a smooth and easy experience working with The Grout Genie from start to finish. After receiving two estimates, theirs was the lower price so we decided to use them for the job. Nicole was able to easily accommodate my work from home days to schedule the job on a day I'd already be home. I received multiple confirmations (email and voicemail) from Nicole in advance of the work and the technician, Rich, showed up right on time. The job was quick and he had me come look at various points during the work to see what he had done and explain the drying process. I'm very happy with the job and will use this company again.

Everything was a breeze. Nicole came out for an estimate, and was friendly and knowledgeable. Very laid back sales technique, and didn't try to upsell anything. I was reminded that there could be hidden damage and any estimate could be revised once work began. An estimate was not given immediately, but was e-mailed shortly after close of business. While, I'm used to businesses giving estimates immediately, a well thought out estimate was certainly appreciated. Nicole said the work could be done in a day, but I'd arranged to give a few days, even though it meant waiting a few weeks for the work to be done. There was no pressure to get the work done immediately, and they were fine with my time-table. Richard came out, and looked everything over again. He was quick, punctual, knowledgeable, fastidiously clean, and free with any advice. During the work some trouble spots reared their head, and he gave me all the options, with his advice. Some of the work was less extensive than originally thought, and they quickly revised the estimate downward. He did come out the next day briefly to finish up the kitchen and re-caulk the shower. I'm glad I didn't make him feel rushed, and let him take his time and do a good job. Any company that doesn't leap immediately to the option that costs more is refreshing. He also gave advice on how to keep my grout lasting for awhile (I apparently take out my stress and aggression on the grout when I clean the shower). Grout Genie is low pressure, very knowledgeable, and high quality. They are more expensive than their competitors, but well worth it, because you get what you pay for for something like this. I will use them again!

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I had beyond exceptional service from Grout Genie and Rich. They were the highest quote I received, but I do not regret hiring them. Rich also did things with expensive epoxies that no one else even knew about, which is why I accepted their quote. The technicians are part-owners, so they care about customer satisfaction. Rich even worked on two of his days off to finish a job right. My job became more complicated than expected (due to factors beyond his control). He was responsive to any and all questions, day or night. He was transparent about pricing, and even remembered to knock a bit off that I had agreed to because of an error. If you want things done right by people who are actually passionate about their work and your satisfaction, hire Grout Genie.

The job that the tech did was poor, and I emailed Grout Genie owner Nicole to let her know that the work was not up to an acceptable standard. (By the way, she had not followed up at all in writing to check to see if I was a satisfied customer, which surprised me.) Rather than be professional and say, "I'm sorry to hear you aren't satisfied with the work. I will take a look" or SOMETHING remotely courteous, Nicole was immediately defensive and short-tempered, and interrupted me constantly. I definitely got the impression that she didn't want to hear that the job was sub-par, and was h***-bent on trying to poke holes in what I was telling her. I said that I had our HOA facilities guy take a look (he has experience in this area, but doesn't do that work himself any longer) and that he had confirmed, "yeah, that's pretty bad." When she asked whether the guy had me check the work, I said that he showed me. He had asked me if I preferred a "thin, pretty bead" of silicone, or something thicker that might last longer. I had said "thin, pretty." When I saw the finished job, I was stunned at how thick, uneven, and sloppy it was. He seemed nervous when he showed me the work, but did not ask me what I thought of the work. He was recommending work that I should have done by a plumber (and in this sense, he was helpful), and recommended someone whose last name he could not recall. He mentioned that he was African, and then said, "oh! But he's not Muslim! Don't worry about that!" Um, what? I found this very offensive, and I told Nicole that he said that, and she said, "how is that offensive?" I said, "it's anti-Muslim...the implication was that I would not want a Muslim person in my house" (or to do business with). "How is that anti-Muslim?" she said. Oh boy. Nicole became increasingly belligerent, and I told her that I had to get back to work. I was in an open plan office area, so I certainly could not and was not "yelling" at her, which she claimed. She probably didn't hear me saying, repeatedly, "Excuse me, but I have to go now. I have to get back to work" because SHE was yelling at me. I hung up. She's tried to call again. What a rude, unprofessional person.

Everything was done in a neat and timely manner. Because we asked for epoxy sealant on shower pan, as well as walls, it took an extra day. We needed the pan to dry completely before adding painted epoxy to walls, less likely to smudge walls or pan. Also had shower doors cleaned. From The start everything was positive. Nicole came out and explained our options and was never pushy and worked out a plan that suited our needs. Richard did the work and he was amazing. Very polite, friendly, and neat. He did a thorough job without any mess to my bathroom or my house. The shower looks like new. He was a stickler for detail and it shows. ? I have recommended them to my neighbors.

unknown

The biggest thing with them is that during the estimate process they set up proper expectations in terms of customer satisfaction. I scheduled on-line, which was very convenient. Their feedback was very responsive. They provided a very good value and the estimate was in the middle of road compared to several other estimates we received. They weren't just focused on the single job and were focused on developing a relationship with them for future work. After he finished the work, he let me know if they needed to come back to just give them a call and he let me know what to look for in the grout.

unknown

The service was great. He was very thorough and made sure the issues I had had with the caulk in the tub would not happen again. He ended up adding more grout where the tile was uneven from the installation, and came back to do the caulk to make sure the grout was dry. He was very professional and friendly.

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Service was scheduled immediately. Rich came by an hour earlier than they normally do (7am). I left them in my home and their work was impeccable. I returned home and had what I thought was a brand new bathroom, Everything sparkles and broken tiles were fixed. I love this company and wish they were located in the town I am moving to. A REAL jewel. Price was $7-800 dollars cheaper than that other company. I was totally happy with their service! Would recommend to EVERYONE! Honesty in pricing and service was beyond compare.

On 12/19/13, I contacted the Grout Genie office and spoke with Teresa to get more information about their services and schedule an estimate. She answered all of my questions with ease and was able to schedule an estimate for the following evening. Yes, evening! I was so thrilled that they had evening appointments available so that my husband could be there as well, and was amazed that they could The appointment was for 12/20/13, between 7:00 - 7:30 PM, however, the sales representative, Justin, was there at 7:00 on the dot. We showed him the areas that we were interested in having cleaned and he inspected everything thoroughly, made recommendations, but not with any pressure. It was really just a very comfortable meeting. At the end of the appointment he told us that we would be emailed a detailed estimate the following day by noon. We received the estimate at 10:15 AM, 12/21/13 (Saturday). The estimate was thorough, clear, and very reasonable. I contacted the office to accept the estimate and schedule the appointment on 12/23/13. Again, I spoke with Teresa who scheduled the appointment for 12/27/13, at 9:00 AM. Two technicians came to my home to perform the work. Upon arrival, Michael, the lead technician, reviewed the work order with me and walked the areas with me to make sure that everything that they were doing was clear. The entire time they were there, they were extremely polite, gave me updates as to where they were at in the process, respectful of my home, and very neat and orderly with their tools and equipment. After everything was done, again Michael walked the job with me to review everything and to make sure that everything was to my satisfaction. All I can say is that I was thoroughly impressed from beginning to end with this company. They provided a very personalized, professional service within my budget. I highly recommend the Grout Genie and plan on having them back for my other bathrooms and to also restore my hardwood floors.