Perfect Pools

We had a terrible experience with Perfect Pools. After a 2 year process of building the pool, we felt that it was losing water. We let them know and we’re answered with “it’s evaporation”. It wasn’t, there a pipe blown under the pool. Of course they claim not their fault but several other contractors and engineers believe it’s been there for a very long time. The finger pointing is just ridiculous. Our original texts to them about water loss seem to indicate the same. They did not coordinate effectively with our hardscaoer and 4 years in this very expensive disaster we sit with a cracked infinity wall that they removed tile from that they agreed to fix almost a year ago. They ripped up patio tiles and railing that now is a danger to our kids and guests, the infinity edge has never been level, the spillovers just pour water on the patio and the pump blew after 2 years and had to be replaced. The deck jets have all blown twice (there’s a filter for deck jets that apparently we don’t have) and what we really want at this point is a safe, working pool. Cannot get them back to finish the work. No returned texts and their voicemail is full. Must be too much to ask after spending hundreds of thousands of dollars. Wound give them a negative rating if we could.

Hired Perfect Pools to install a pool in 2019...after a brutally painful process of getting the pool done, all centered around HORRIBLE communication or simply NO communication, I was happy to be done with Perfect Pools. Unfortunately in 2021 my LED lights stopped working. No worry as I had a 3 year warranty with Perfect Pools...after at first being told by Adam, owner, that they would come look at it, I was then told by Gary, not sure his role, that they would not and to call a 3rd party. I contacted them only to be told that they couldn't come out. Eventually I found the authorized Jandy warranty provider that ordered the new lights and came to install. When they ran into a problem I emailed Perfect Pool 3 times to get assistance...NO RESPONSE! Finally i was able to get the company that maintains my pool to get the lights installed but of course it was on my dime! Perfect Pools STINKS!!!!!! Stay away....they will be very responsive up to the point they dig the hole....then....good luck getting a response!

They have been servicing my pool for over 6 years. During that time they have been able to perform all repairs needed and have kept the pool clean and running. They responded immediately when I had an emergency due to a broken pipe. Adam and Gary who own the business are knowledgeable and friendly.

The replastering took a long time to get done, but it was another company (I think this is standard for pool companies) so this was not Perfect Pools fault. They did try to charge extra saying the replastering company ended up finding more problems, but once we pushed back on that they backed off. The weekly maintenance was fine and always timely. The problem is they never answer their phone and do not reply to emails. So if you just need weekly maintenance and never need to communicate with them, they do a fine job. We just found out the pool has been leaking for 2 summers because they didn't epoxy around the skimmer when they put it in so we called them just to see if they are easier to communicate with this year and if they would pay for the fix, we were very amused to hear a recording that their phone doesn't work but if you leave a message they will get back to you!

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Perfect Pools will NOT return numerous calls and emails! They cleaned our pool once last summer and gave suggestions on work that needed to be done. They wouldn't get back to me with an estimate and just kept saying they would call back I tried again this year and STILL NO RESPONSE. I see they have received some positive reviews, but I'm not sure how these reviewers actually got them to come out and service their pools.

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Whether looking for a doctor, a Realtor or a new hair stylist, so many of us rely on referrals or recommendations from friends, family and people we know when deciding who to move forward with. A few years ago, my husband and I, purchased our dream home. The only thing missing from that dream was a pool in the back yard. We had a definite vision of what we wanted to create and wanted to work with a company that could not only help create the oasis we dreamed of but that also would help design the entire vision of the backyard.With almost any service you may be in search of, there are a ton of options out there! Perfect Pools came HIGHLY recommended from a family member. From out very 1st meeting, we knew that working with Gary and Adam was going to be a great decision. So much so that we cancelled our other two pool appointments with competing companies. Gary and Adam, and all the contractors were great to work with in building our pool. Our construction job was a bit more complex than most standard pool designs and Perfect Pools never complained. We added a natural rock (huge boulders) waterfall, a beach entrance and an extensive patio and sun deck. Being a Realtor and having the opportunity to see may different types of hardscape around the NoVA area, I wanted something special. Gary took the time to research area quarries and met us at a Maryland location to help pick out the Tennessee flagstone i so desperately had to have.There is no doubt that in any build there are bumps in the road, but no matter what obstacle we may have encountered, Perfect Pools were the utmost professionals and resolved our concerns, changes or our crazy expectation immediately and with ease. To this day, I still am in awe of the beautiful work that Perfect Pools did on our backyard. We constantly get compliments when people see our backyard (in person or in pictures) and even had a offer from someone to purchase our home for way above market value. We kindly declined. According to my husband, we are never leaving!! Thanks again to Perfect Pool and Gary and Adam.If you are interested in building a pool, it is essential you give them a call, you will not be disappointed.

The Service for the last year has been terrible. I used them in the past about 18 months ago and the service was decent so I signed a contract for a discount for the to do the opening and closing over a two year perios. The last opening and closing have been a nightmare. Communication is terrible and it is hard to get a return call or a return e-mail. My house is rented and my renter was also having extreme difficulty getting a hold of them and scheduling the closing last fall then again openeing this spring. Further when they did come out the opening this spring went terribly. There were several issues with the opening. The closing last fall should have included a 1 hour cleaning which wasn't done and the pool was closed dirty. Then in the spring not only did they not clean the pool but there were several other issues with the opening. One issue if my renter didn't catch would have resulted sever damage to the pump system in the pool as the valves weren't set right and the spa almost drained completely which would have resulted in air getting in the pump system. On top of that they didn't remove all the plugs didn't install the pressure valve and they broke the cap to the sand Filter. After pointing this out we didn't get a response for over a week. We then finally got a hold of someone at the office and they at least did send someone out to remedy the issues. They did clean the pool finally saying they spent three hours cleaning the pool although it still wasn't vary clean but again they still didn't put on the pressure guage. Also when they put the repaired new lid on the sand Filter they didn't verify it sealed properly or use plumbers tape. Thus about 1.5 weeks after the opening the pump started having issues. We then had another company come out through our home warranty and after the 100 deductible they informed us the cap on the sand filter wasn't installed properly so the suction in the pump system wasn't working right. Their service is definitely far from perfect. There has been continous problems with the contact and quality of service from perfect pools. My current renter was moving out and since we don't know the new renters we are going to have a company service the pool. Does anyone know a better service company as it seems like Perfect Pools quality of service is going down the tubes.

Great!

I've used them for two years. They were not as responsive as I would have liked and they don't stock chemicals in the their store. They did a good job, but I have a hard time contacting them for other jobs. I don't feel like that is professional.

They were very prompt and took care of cleaning each week without bothering my elderly mother-in-law. All chemicals were provided and we received an email update telling us the status of the pool, and the water chemical composition. Invoices could be paid online, made it convenient for me to manage this for my mother-in-law. I was treated very professionally and the company understood that we were trying to sell the house and didn't need a long term contract.

Its only been five weeks since we started after we opened with another company. So far I'm happy with the service. We get an email shortly after the service is completed. There were some changes in the dates that they came to perform work, which was not communicated with me initially leaving me wondering when they were going to show up, but now that they've changed the day of the week it all seems to be going well. They blow the deck, vacuum the pool, brush skim pool, measure and adjust chemistry . I only have to occasionally empty the skimmer basket and run the Polaris.

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we have been happy.

The entire crew has taken great care of me and my pool. They have made cost saving recommendations. Extremely competitive pricing for monthly service, pool opening, closing, and repairs. Thank you Matt, Adam and Greg. Everyone of your people does a great job. Thank you for great service.

Very thorough job of opening pool which is new to me. They have been servicing my pool for the last month and communicate with me every week immediately following the service. Very easy to work with..

I called Perfect Pools, based on Angie's List reviews, because it seemed that everything had gone wrong with our pool! The company asked trouble-shooting questions over the phone, so they were prepared with all necessary equipment when they arrived on site. The company was responsive when I had a follow-up issue, which turned out to be electrical, and came back and made a correction at no charge. My son learned a lot about pool maintenance just by watching the expert. I am planning to call the company again this summer to do additional maintenance.

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The pool is not completed yet, so this is based on the work done so far. We had a bad experience with a previous contractor as was wary of going through the experience again. This team convinced us that we chose the right direction and I wished we had chosen them to start. Professional, courteous and smart. Just what you need for a challenging project. Constant updates and notes to keep us informed of progress and any issues before anything get out of hand. No surprises and great work. We are looking forward to the final delivery in the spring and will update accordingly. Update - Pool was completed in spring of 2014. We live in a very challenging community which required additional planning and modification of our pool design. (When our house was built they literally had to blow up the ground for the basement). The company remained very flexible in the design work and put together an excellent redesign to accommodate all the rock under the lawn. Wound up with a unique "oasis" that our neighbors have continued to comment about. Customer response has been excellent and the pool service team was outstanding throughout the entire season. I've included some pictures of the work. Would highly recommend the company and certainly would work with them in the future.

Perfect Pools was able to schedule a visit right away as I was having issues with my pool, previous provider could not figure it out and we were getting close to cold weather. Despite having no history with Perfect Pools and being a brand new client, they were prompt, courteous, fixed the problem and their technology for email notices and follow up was great.

Fixed pool heater

The timing worked out great because we started the process in the fall and that gave them time to work with the city to obtain all the necessary permits and they started the work in about February. By the end of August, most of the hardscapes and the pool were done. We were impressed with the personalization of the process and walking us through the sale of the pool. And we’re ecstatic with the outcome.

I would use them in the future if needed. They provided excellent service.

Very well. They did excellent work at a very competitive price. They were very thorough and conscientious and did not rush through the job. One minor complaint is that both times the actual services occured the day after they were scheduled to happen. But this seems to be normal for pool service companies AND their price and service more than makes up for it! Overall I would highly recommend them and plan on using them myself from now on.