N V Pools Inc

I have had a wonderful experience with this company . .My children work for NV pools as lifeguards and I have been impressed with John Donovan , the director of Human Resources , commitment to safety. During this pandemic occasional a irrational hostile pool patron will take their anger about the mask policies, set up by the health department , to keep patrons and employees safe . Even though MrDonovan has over 1000 summer employees he will personally come down to the pools( even on his day off ) if the guards feel threatened by hostile patrons . He will patiently deal with angry customers and deflect their misguided anger onto himself . I feel safe having my children work at this company . I admire the dedication Mr Donovan shows in making sure protocols are followed to keep the pool patrons and guards safe during this challenging time . I highly recommend this pool company

We had the misfortune of dealing with John Donovan, the NV Pools Director for Personnel at our local swim and tennis club, where we are members. NV Pools has the contract for lifeguard and pool services. Mr. Donovan was there as a rep for the life guards this particular evening. When my wife, children and I tried to enter our pool, Mr. Donovan was very rude and crass as he approached to say "no mask, no entry." Although we explained to him that we had already spoken with the Pool volunteer Board President about wearing masks upon entering the pool, he continued to be very crass with my wife. Mr. Donovan went into the pool area and came back and said he just spoke with the Board President and informed us that the Board President did not say that we did not have to wear masks and we got that wrong. A board member did come out to relay to us the decision of the board at a meeting that adjourned as we arrived for our time slot. It was clear that Mr. Donovan had not spoken to the Board President, as he was not there at the pool. The board member was agreeable and was going to allow us entry this evening, until the Board President arrived and made the decision to not allow us. When I addressed Mr. Donovan, considering his rude demeanor, he said he "works for the customer" and I stated that I, as a pool member, was one of his customers as our membership helps pay the salaries of the lifeguards assigned each summer. He rudely stated, something about how I saw it that way (being a customer). Though he may have thought he was doing his job, his behaviour was crass, off-putting, insulting and rude. He stood with his arms crossed the entire time as if Cerberus guarding the entrance to Hades. Not the type of person who should be interfacing with the customer, especially as the Director of Personnel for NV Pools. Very poor representative for NV Pools.

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We moved into a home with an in ground pool that has been cared for by NV Pools for many years. The previous homeowner was very happy with their service and recommended we keep them on. We did. Having never owned a pool before, Mike is very patient with all my questions about water level, filters, heaters, blowers.... The guys that come weekly to keep the pool clean and in good condition are always very helpful as well. Mike is also very responsive via email which is a very convenient way to communicate. We've only been working with NV Pools for just under a year but so far our experience has been very good.

This service was a disaster!!! We hired this company to take over for a smaller company that wasn't able to help us well with all of our needs. We decided to hire NV to do our pool closing just to make sure that whoever shut us down in the fall was the one that would open us up in the spring. We thought that was a wise move. Wrong. Using them cause a problem that will cost us well over $2,000.00 to fix. Here is what happened: On the very day we hired them to do the work I *specifically* asked Mike at NV Pools to have the techs to do a full system check (equipment AND levels) when they came out. This was because we were leaving our old company and wanted to make absolutely sure everything was good to go prior to closing for the first time with NV. (These requests were agreed to and were documented in my notes in Outlook. They were date stamped and also emailed to my husband on the day that the service was scheduled, PRIOR to the service being done. So, these requests were very well documented and verifiable.) Mike told us that we needed to make sure that the pool was balanced prior to closing. When the old company we worked with came out for the last scheduled visit (only 8 days prior to closure with NV) they checked our levels. I also re-checked levels only about 5 days prior to closure with NV, which was the day I scheduled the closure with Mike and when he told me to verify we were balanced. Check. Levels were good. As stated, NV was also asked to verify themselves levels were good when they were to come out, as well, and they agreed to do so. NV then came out on Oct 30 to close us down. On the NV website, it states that NV will add "owner’s chemicals" at time of closing. So, new, unopened chemicals for closing were left out with pool cover and other winterizing pool items for the service techs to use when closing us down. (We bought new chemicals to be ready for NV. Our old company always included them in the opening and closings. As a result we had to provide new ones here for NV, which, frankly... I think is a stupid policy for a pool service company. They should be included with the service and provided by the pool company, maybe for an additional fee, which we have always been fine with.) We complied and provided everything needed and left it all poolside for their use. Sadly, when they came to open us up at the start of the next season (this year) it was revealed that we have an AWFUL case of scale! I mean really AWFUL case of scale. A drain your pool, acid wash and scrape down the whole pool kind of case of scale! They said it was because our pool levels were off at time of closing, but I had asked THEM to verify our levels to be sure we were good to go and they agreed. Didn't they??! Why in the world wouldn't they, especially after being specifically asked to do so?! Additionally, as I mentioned, both I and our previous company had also checked those levels only days prior to NV closing and they were all within normal ranges. So, how in the world could this damage happen? Confused by what could have really gone wrong, we checked the box of what we thought were ‘left over’ chemicals that we had put away the after the closing was done and found all the stuff still there, and unopened! They just drained a bit out of the pool, cleared the pipes, took off the jet heads and slapped the cover on.... for almost $500 bucks. They didn’t add any of the necessary chemicals as I specifically requested and as they state they will on their own website. The damage that was done as a result of not adding the necessary closing chemicals, (including the very important anti-scaling agent) caused us to end up with a scale problem that requires a HUGE and costly repair. They didn't even offer to repair it at cost or even just a reduced rate… or try to make things right for us in any way, whatsoever. They refused to even apologize for the problem… saying it was our fault, not theirs. They just blamed us for a job that we specifically hired them to do. Then, they tried to get us to pay an arm and a leg to get this repair done through them at full price! Red flag, anyone? We now do not trust NV’s word, workmanship, or ethics and would like to caution other pool owners who don’t have money to just burn, like we don’t. As a result of our poor choice to trust our pool to NV pools last fall, we must now pay about $1500 to have our pool emptied, acid washed and sanded down to remove all the scale and the surface smoothed, not to mention about $600 to $800 for water to refill the pool again and more chemicals to balance the pool again. And they couldn’t even say “sorry”. Nice. Long story short... I trusted NV and I feel like a total fool for it now. I can only offer these words of caution to people looking for a good company. In my humble opinion… it may be wise to continue looking for another company and not take the risk with NV. Just my opinion…. Good luck, fellow pool owners. Be careful.

I have never had any problems with them. They just seem to do it right the first time. I think they are little expensive, but they do a good job.

N V Pools, Inc. came to open our pool. They came within a couple of days (when they came to service our neighbors also). They did a great job. We are new pool owners and have lots to learn. They were extremely helpful, explaining many operational details over the phone -- communication was excellent. We brought a water sample to them to test (no charge) and they continued to offer expert advise. We used another service last summer (our first pool summer) and we were extremely disappointed with their lack of responsiveness, over-charging, and lax attitude. In fact, there was damage to our tiles because the other company did not close the pool properly. I have complete confidence that N V Pools, Inc. will be our pool company for many years to come.