Moss Building & Design

I had a great experience start to finish. From the initial estimate, from contract, to communication about the timelines and modifications to the project, and especially the level of work performed - everything was professional and everyone was pleasant to deal with. Steve was the contractor assigned to the job - when he demo'd the shower, we were both shocked to find there was no water proof membrane under the flooring and everything that had been done to the shower was cosmetic only - nothing was done correctly. He was surprised I hadn't fallen through the ceiling yet! So needless to say, I was glad that I was having the work done!! Steve worked with me, patiently answered my questions, was timely, cleaned up after each day, checked all the design points for the accent glass tile to the locations of the seat and shelving in the shower stall. He was able to use the left over glass tile to do a backsplash around my sink, a quick call to Michelle confirmed the modifications to the project and no time was lost. This was a very small project - but it was important to me. I was never made to feel that I wasn't worthy of their best throughout the process. I am sure they deal with much bigger and more expensive projects - but I never felt like a lesser customer. I would definitely recommend/refer and use Moss Home Services in the future.

Overall Moss was excellent in all aspects of initial contact, estimates, workmanship, and customer service. I have numerous projects over an extended period to complete on my townhouse. I contacted Moss to provide estimates on about 22 projects, many of which have to be completed in a specific order. Called Moss who sent out a representative to evaluate each project. A few days later received the estimates and asked for a detailed contract on the first project which was provided the next day. Since dig down to the foundation was dependent on dry weather worked with their customer service department and was rescheduled several times because of rain. Day of project plumber showed up on time, gave a complete explanation of how work would be accomplished. He provided a thick plastic matt where the dirt would be deposited, saving my lawn from a mess of dirt from the dig down. While the hole was being dug he fixed the bathroom plumbing on the pipe, installed the shower diverter and secured everything, excellent work. He then finished installing the new PVC and copper pipe, filled and sealed the hole. His work proved excellent as the hurricane Sandy came in days after and not one bit of water or moisture was noted on the inside wall foundation around the new pipe. On the bathroom wall he had to cut out a larger piece of wallboard to properly secure the new PVC pipe and shower head. The next day Moss had their handyman here to finish the work. This was my first experience with Moss and I am extremely pleased with their performance and professionalism. I would certainly recommend them and plan to use them on other projects.

It was not a good experience. Making the initial apt. and doing the walk through with the senior manager they sent out went well, however that was the best part....they never performed services for us because they never could send us an estimate for even one of the projects we discussed. We met in June 2012 and since the july 4th holiday was coming up, the Moss representative said the estimate would take a little longer so we were looking at about 1 1/2 weeks which was totally understandable. After hearing nothing for about 3 weeks i sent an email follow up and was told that they were really busy and it would be in the next several days, of course no problem, although I did think it was their responsibility to communicate the missed deadline with me and just explain the delay, all understandable at this point. After another 1 1/2 weeks i sent another email follow up and was told he was working on my estimates that night and i would have them the next day, again I made it clear that doing one project and therefore getting one estimate at a time was good with us. Hearing nothing for another week, i called the company to see if he still worked there. The person answering the phone told me he was and took a message that i was just following up again. At this point i was so frustrated with the absolute lack of professionalism and follow up that i didn't think I could do business with a company that couldn't communicate. Scary to think of signing a contract, putting down a deposit then hearing nothing....the initial discussions should be an indication of how the company treats their customers and this was not off to a good start. I sent an email to the senior manager i had met with indicating that i no longer would be inclined to have their services and it must be great for them to have so much work that my approximately $60k in work was not important. I totally understand being busy and that's a great situation to be in, but that does not excuse communication to potential customers...if i'd even been receiving status reports about the delays that would have been more acceptable. I received a call back with a voice message from the person that did the walk through saying that it was his fault, not the company's fault (weird since he was a senior manager there) and they were really busy and he would work on my estimates that night for me to please call him back. I didn't get the message until late that evening so i was curious if he would do the right thing and get the estimates done, send them to me and we could discuss the situation. That didn't happen and i've never heard anything back....i also thought perhaps someone else with the company would follow up, explain that there was a personal situation going on with my contact there and they wanted to touch base with me. I have heard nothing from him or anyone at Moss beyond the last message from my contact saying he would complete my estimates that night if i would give him a second chance.... I remain angry and frustrated given the amount of time i spent with the senior manager walking through and discussing all of our projects then waiting for nearly 6 weeks, just to have it all disolve....it set me back considerably as i tried to get it all done within a window of time i personally had to deal with it.

Moss did a great job. They got everything done quickly, and did it right. Danny McHale was our contact with Moss, and he kept in touch the entire time. I was working with another company to build a portico over our front door. We needed to tear out the old porch slab and put in a reinforced larger one. The other company?s price for the slabwork was high, but Moss was able to come in at a much better cost. They do a fair amount of work in our neighborhood and have a great reputation, so I felt comfortable with them ? even though it meant I would be dealing with two separate companies. Moss talked to us about the various materials that could be used, and recommended slate over brick because of the difficulty of matching the brick color and grout with the front of our house. It was a good recommendation. The first day involved digging. I was fretting about the tulip bulbs I hadn?t located; they would now be lost under the new slab. Bless those Moss contractors; at the end of the day, they presented me with a container full of the bulbs they had located in the dirt! At mid-project, I was concerned about the measurements (our 1960's-era house is not exactly built at right angles). Danny came out and re-checked all the dimensions to ensure it would come out okay. Moss chose solid and sturdy flagstone, and arranged it beautifully. They got the curve of the rounded steps just right. They gave me photos of the rebar underpinnings in case my county?s permits office wanted proof that the portico was adequately supported. Moss went above and beyond to make our 1960?s brick rambler new porch look great, and make us a satisfied customer.

We spent over a year trying to find a contractor to redesign two very outdated but small bathrooms in our 1970s split level home. Finally, we found Moss via Angie's List and asked for a quote. They came in well within our desired budget with the added bonus of being extremely professional, family owned and not using subcontractors...everyone who works on your project is an employee of Moss. This is critical for ensuring quality control of all facets of the work Moss engages in. Moss is a "soup to nuts" design build company, so everything to do with the project is executed by Moss, plumbing, tiling, carpentry, painting...everything including help with design services and picking out all the materials to achieve the look you desire. What sets Moss apart is that everything is executed flawlessly. Now, a company is only as good as the people doing the work. Moss assigned a crew to our project and that was the group of folks that executed everything; they were in our house for two months...frankly by the time they left they felt like family (very talented family). Marty and Elwood Fletcher were the primary members of the construction crew. Father and son, this unbelievable team truly were the critical reason why this multiple project effort went so smoothly and resulted in a truly astounding transformation of our dowdy old bathrooms into two modern, functional and spa-like spaces that are now our favorite retreats. Marty and Elwood are not only fine craftsman, but they have a finely tuned design eye and made several critical suggestions that truly turned our bathroom redesigns into timeless classics. Then there is Frank Stone, the plumber for the entire project. All the plumbing lines had to be redone. Frank's work will never be seen because it is hidden behind walls, never-the-less, he finished every single joint, line, and valve flawlessly and positioned new lines to ensure effective placement of the new plumbing fixtures. His obvious pride in his work and his expertise means that I don't have to worry about any leaks or malfunctions. John Hendricks was the foreman for the job and let us know what was going to happen, checked to ensure we were happy with the job progress and ensured that any changes to schedule were relayed. The teams showed up at 7:30 in the morning and left by 3:30, cleaning up behind themselves and showing progress every day. This was the most seamless remodel I've experienced. Would I use Moss Contracting again, absolutely! And I would insist that Marty and Elwood were the leads for the job! Thank you Moss and team for a truly wonderful experience.

The year before we contracted with Moss, we had interviewed four other contractors and chosen a company with a significantly lower estimate. That company ended up filing for bankruptcy, and we lost a very large deposit. So when we decided to try again, we looked for companies that not only did good work but also were recommended by suppliers for their financial stability and longevity. We learned of Moss through the TW Perry website, and we ended up doing a careful comparison of Moss against several other contractors based on supplier references, customer reviews on Angie's List and Consumers' Checkbook, and our own comfort in working with the company. Moss won on all fronts. The owner Jason Hempel worked with us to plan the project we wanted, unlike some others who tried to push us toward their ideas. He understood our budget needs and helped us stay close to our target. Though the cost ended up being more than we had planned initially, we feel in the end we received a fair price for quality work, and that the experience was much less stressful than it could have been. Moss also enabled us to work directly with the company's subcontractors for our driveway, walkway and siding of the main house. The Moss employees were all experienced and a pleasure to work with, and when subcontractors were used, they were also longtime Moss partners and top notch at their crafts. Our project manager Ryan Pettit was able to help with ideas along the way, either making the project better architecturally or enabling some cost savings. The project did take longer than we had expected, but that was due in part to heavy rains when we started in the fall of 2011, and an unexpected issue with the foundation. Moss probably could have pushed some of the details faster near the end, but we liked that we were not forced to make decisions way in advance or without time to review options. The Moss team was also wonderful in taking on other little house projects we were able to complete at the same time. All in all, we enjoyed working with everyone at Moss and love every part of our addition!

Overall, we are very satisfied with the work. Moss was very responsive when we contacted them about an estimate. The manager that visited our home and provided the estimate was friendly and thorough. We made a few corrections to the initial contract before signing and Moss easily accommodated our needs. Almost all communication was via email. The work was scheduled to begin on 8/14 and complete on 8/17. Both the handyman and electrician arrived on time on 8/14. During the initial walk through with the handyman, we discovered that he was only given one set of french doors to install, when the contract called for two sets. We contacted their office to clarify the oversight, and Moss was able to get a second set of doors without impacting the work schedule significantly. The work proceeded quickly. Both the handyman and electrician were courteous, contained the debris, and cleaned up after themselves. The electrician told us that he was finished on 8/16. I tested all of the cables on 8/17 and found that three of the four data cables did not work. We contacted the office, and Moss sent another electrician on 8/20 to address the issue. The cables were repaired within a few hours. While the original completion date was 8/17, all work was not completed until the end of the day on 8/20. I believe this is partially due to the unexpected hardwood floor repairs. After the work was completed, we waited a week and a half without receiving the final bill from Moss. We contacted them, they sent the bill, and the project is complete.

Nathan came out on the specified day right on time. He did a site survey of what I wanted done and took measurements of the garage. A couple of days later, I was emailed the Statement of Work (SOW) with the bid amount. It was exactly at the price that Nathan had estimated and what I had budgeted for the project. The date for the start of the job was specified on that document and Matt (their general contractor) called me a couple of days before then to verify that I was ready. On that morning, Bobby called me and told me that he was on the way and that he would arrive in 30 minutes. Bobby and his son Nathan got right to work and had the temporary walls up and the old beam removed within the first couple of hours. The structuring for the new beam took several hours to make sure that it was right. Two other guys (Dave and Mark) showed up when it was time to install the 500 pound beam. They wrestled the massive "I-beam" into place. Bobby welded the supports to secure the beam in place. At the end of the day, I was able to park my car right in the middle of the garage : ) The next day, Jeremy called and said he would be at my house at 0900. I could of set my watch based on his punctuality. I cannot give enough positive feedback with the quantity and quality of Jeremy's work. He was the drywall guy and the concrete guy and my consultant. He had the same desire to make the room more than "just a garage" as so many people have commented. He treated the job as if he were doing it for himself. My contact with their office was Michelle and she had all of the answers I needed before, during and after the project was done. I highly recommend Moss Home Services without reservation and will hire them again for other "bigger than me" jobs.

It was an excellent experience. I would highly recommend the firm to others.

Wow. My A/C stopped working on the hottest day in a long time. My A/C company checked it and found it was an electrical problem, so I started calling electricians...I called about fifteen before my friend recommended Moss Building and Design from her list. Most didn't answer their phones. One said they could come tomorrow. Another one said they could come Monday. Still another asked about Tuesday. Clearly they didn't realize it was 92 degrees INSIDE my house. One fellow said he could come today after 4:00, but would have to charge me $144/hour, including travel time. When I spoke to Linda at Moss, she said she thought she could get someone out to my house today. She called me about five minutes later to confirm and gave me the name of the technician. When Butch showed up, he was very personable and professional. He diagnosed the problem in under ten minutes and had if fixed in five minutes more. Moss Building and Design won't be the fifteenth electrician I call the next time I need one. They will be FIRST! I give them my highest recommendation."

Our entire experience with Moss was very good. The project was completed on time and within budget. The quality of the work was excellent and we had no surprises.

Had Nathan come out to look at our basment and powder room in order to have them remodeled. He came promptly on the date we discussed. He said he should have an estimate for us within the week. It never came. We contacted him a week after he said the estimate would arrive. They were very nice and apologized. Nathan said he had gotten behind but would have the estimate by the end of the weekend. It is a week after that and we still have not received the estimate. Needless to say we will not be using Moss. If they are as punctual with their work as they are with their estimate, our work will never be done. It is now a month after his original visit and it is like we don't exist. This is also a job that would probably cost at least 20,000, so it was not a puny job. Their loss. Bad way to run a business.

They were definitely easy to work with. They showed up when they were supposed to. They were responsive to my request. The guys who came were friendly. My overall experience with them has been good.

They were very professional in replacing the panel. They charged what the estimate said -No more no less. I am very happy with their service and will be calling them for any home repair or services needed in the future.

They were always friendly, courteous, kept us informed of what was happening. They were always on schedule, and the employees were generally very good and cleaned up after themselves and everything has gone very well. We have recommended to others who have hired them as well and are pleased with the results.

Moss arrived on time, cleaned up, and stuck to the estimate. I was happy with the work it did and the way in which it did the work.

Both jobs went well. They were completed quickly (I think 3 days for Job 1, 2 days for Job 2), with relatively very little mess (drywall work is always messy!) For Job 1: We LOVE the way the new lights let us use the rooms better, and no more going down a flight of stairs to turn off 3 different switches that my kid left on. All the staff were very nice and professional. The master electrician made some great suggestions on placement and types of lights, and the idea to trade one not-needed switch for a nicely placed outlet. For Job 2: This was a simpler job, but having water gushing out of your ceiling is never fun and always at least a little scary. It turned out to be just a pinhole leak. Quick and easy repair by the plumber. There was a sizeable chunk of drywall that needed replacing though. Since we had just learned of Moss Home Services when they did our electrical work it was really nice to have a single number to call and get the entire repair completed quickly and easily from a trusted source. I am currently making a "honey do" list that I plan to contact Moss Home Services about, as they offer hourly rates for plumbing, electrical, carpentry, and handyman services.

We gutted our whole first floor and remodeled our kitchen. This required pulling out old and replacing with new floor, appliances and redesign of floor plan. We purchased our appliances, cabinets, sinks and toilet and Moss installed them. Moss provided the electrical and pluming work which was extensive. Moss worked with us when we had some cabinet issues that caused some delays.For someone who had not done anything like this before they kept us advised as the project proceeded so I never had any surprises. Moss suggested the change in our beam in the kitchen and it really was a great modifications that made a major difference in the openness of that area. We are very pleased with the finished product and have had numerous compliments on the workmanship. Oh, and they always cleaned up at the end of the day so we weren't tracking a mess into the rest of the house. I felt they were proud of their craftsmanship and took pains to make things right. I would definitely recommend them for any home remodeling project you may be considering.

We'd been considering a kitchen remodel ever since our dishwasher stopped working 2 years ago. We met with Jason Hampel at the Capital Home show last spring and were very impressed with the way they approached the home remodeling business. After looking at 5 other companies, we were about to sign a contract when our refrigerator flooded from our kitchen into our basement. To complicate matters, we were hosting a family reunion 4 weeks from when the flood occurred. We wanted to use Moss for the kitchen remodel and were considering using the insurance company's recommendation for the basement (since we weren't planning to change anything. Moss offered to repair the basement within the insurance settlement in order to make our lives easier. The basement was done when they promised it would be, just in time for the party. The kitchen was a much bigger job, so it took longer to get things moving. Our sales consultant, Valarie, worked with us throughout the selection process. She helped coordinate things for Moss and made sure we stayed on track with our decision making. She left it up to us to meet with each of the suppliers (cabinets, faucet, sink, counter tops, and tile backsplash). Most of the suppliers that Moss recommended were very good. I was a little disappointed that no one from Moss actively coordinated the overall look of the kitchen. it was left up to us to determine which color combinations and material combinations were appropriate. We also got no direction from Moss or Fergussen (the cabinet supplier) on the functional aspects of the kitchen. The focus from both Valarie and Megan, the cabinet "designer" was solely on aesthetics. If fact, the only time Megan came to see the kitchen was for final measurements. By that point, any changes had to be rushed in order to make our scheduled start date. While I would recommend Moss as a contractor, I wouldn't recommend Megan as a designer, unless you already know how to make good use of space. Megan knew the cabinet specs well and explained the minimum sizes of various cabinets in order to accommodate the layout we wanted. She never asked "what will you be using [that] for?" or said "You might want to think about [...] as a possibility" Where Moss really shined was in getting the job done. While they were initially reluctant to share their schedule with us, they were working at our house almost constantly during the remodel. They always had enough people to do the work they'd set for themselves that day. Friends who have had work done complain about on-again off-again nature of remodeling work. Moss arranged all their materials to be available exactly when they needed them so we were without a kitchen only as long as necessary. They even accommodated my request to have a working kitchen by my birthday, just 5 weeks after they'd started. I was really impressed with their attention to detail in all aspects of the job. They checked multiple times to ensure the counters were perfectly level, including shimming up the cabinets (in some cases more than an inch) to get there due to an unlevel floor. I would happily recommend Moss for their skills and attention to detail. Just shop around for a designer first.

We met with Jason Hampel from Moss Building & Design a number of times before signing a contract. Jason was most amenable as to dates, times, and location in reference to helping us come to terms with contract details. I can’t stress enough how responsive Jason and the folks at Moss Building & Design were during the entire process. From start to finish, the Moss team was extremely helpful, courteous, and most interested in delivering the right product for our application. They provided an excellent carpenter and very knowledgeable electrician; Very well versed with county and state code. Again, no surprises—I certainly feel you get what you pay for in this case. The team at Moss Building & Design: architected, constructed, and finalized a two story addition at my residence within budget and time frame. No surprises! They deliver.

The electrician and his helper performed the work within the estimated time frame. The final bill was actually less than we anticipated. These men were very professional and we were comfortable having them in our home.

The carpenter was timely, professional and completed the project within the estimated time frame.

Renovating bathrooms is a daunting task to me! With the help of Jodi, Moss's customer service person extraordinaire, I was able to begin planning each bathroom. Jodi referred me to Ferguson for my selection of cabinets, faucets and accessories. She then accompanied me to pick out tile for the floors and walls as well as granite for the countertops! Moss coordinated the delivery of everything to my house and when it arrived, every item down to toilet flusher knobs was marked clearly as to which bathroom it was to go in! The workmen, led by Bob, arrived promptly each morning, and informed me what they were going to do each day. Bob was always reachable by cell phone if there were any questions. The house was left neat and clean each day when they left. I am happy to report that we are nearly finished with the renovation and everything looks wonderful....so wonderful that we decided to have Moss renovate our 3 upstairs full bathrooms! It should be noted that Moss did a full kitchen renovation for us 6 years ago that went equally well! Moss Building and Design as a whole proved to be very pleasant and trustworthy to work with. The do what they promise, and do it well!

Moss came over to look at our space and had some good ideas for the basement. We weren't sure about how we would configure the space and the owner, Jason Hampel, had some good suggestions. We felt very comfortable from start to finish. He pointed out things that we had not considered and ways to improve the space. We both felt he was very honest. Our basement flooded one week prior the start date (we woke up to nearly a foot of water throughout the basement). Moss was very patient with us and even sent over a plumber to help us that day and gave suggestions on who to call for waterproofing companies. They also gave us the name of a company who could re-route the water in our yard. We were not comfortable starting the work until we felt that the basement was "safe" from flooding and they understood our concerns. Work started about two months later. At no point did we feel rushed to start work. Our PM was great - he was readily available by phone, as was the owner. We both work out of the home and I trusted the workers who were there each day when we were not. They were on time, professional and clean. We were able to communicate well with all of their employees (which is not always the case with some companies). In fact, the electrician was great - he helped us reconfigure some other outlets on the unfinished side of the space to support appliances (w/d, freezer, etc). I was impressed with how accurate the timeline was. At any time we had questions, they were addressed immediately. I would use Moss again without question.

We contacted Moss originally about finishing the basement and they got back to us in a timely manner. They were not the most inexpensive quote we got, however, we really felt like they took the time to listen to what we needed out of the space and worked with us to figure out the best configuration to maximize the space. They gave us multiple options and talked us through them which was great for me, because I have a hard time visualizing what a completely empty space would look like with walls up. I felt like they really made the extra effort to make sure we were getting what we wanted. The guys who worked in our house were very professional and respectful of our home. We have 2 small children and my husband works from home (which is not easy during a remodel) and they were very considerate of that. They would give us a heads up when they knew that the days work was going to be extra loud, such as drilling into the concrete floor for bathroom work. The people they sent us to for picking out tile and carpeting etc were great to work with. They finished the basement on time and on budget. And we love the work that they did. We immediately had them remodel the powder room when they finished the basement. And in 2011 the exterior siding and shutters, and the upstairs bath and the back exterior door to the deck. Not to mention having one of their handy men in for the day to do patching and light electrical and a list of odds and ends. We will not hesitate to contact Moss again when the next project comes up. They have truly earned our respect with not only the work they have done, but the friendly manner everyone they employ seems to have.