Mann-In Inc A/C & Heating

The technician arrived ready to get to work on 2 1987 Trane AC units. He listened to my hints on getting around in the attic area and was professional in all aspects. There were no communications issues at all. The cleaning, inspection, and R-22 top off were completed quickly and a photo photos were taken to show the before and after of the cleaning which was nice to see. It was nice to not get a routine sales pitch on replacing the units since I had expected old AC units are an easy target. 1-2-3 easy and will use Mann-In again.

We spoke twice over the phone. Once I left a message. The second time I spoke with the secretary who passed along that I was cancelling the deal.

This was an Angie's list Big Deal, so the cost was very good. They person they sent, Trevor, was excellent. We have AC components in both the attic and the back yard, and he carefully disassembled as much possible to check things out. Others service people we have used have not generally been this thorough. We have had two leaks in the past of water coming off the cooling coils in the attic which have resulted in ceiling damage. Trevor noticed that two of the plastic pipes carrying water from the coils did not appear to be properly joined together. He replaced them and inspecting the removed pipes showed that two had not been tightly screwed together. We have had numerous inspections in the past by other companies that did not catch this. I would thus strongly recommend Mann-Inc. Note that their normal inspection fee is higher than some others we have used, but for me it was worth it.

Technician found drain pipe from the AC Unit was blocked and and opened it. Otherwise, inspection found no major issues.

Technician arrived on time. Performed all operational system checks and added refrigerant to bring one unit up to spec. Vert professional and pleasant to work with. Careful to ensure areas were cleaned up after service. Carefully filled out extensive documentation to satisfy requirements for power company service rebate.

My AC went out last week (June 14) which was forecast to be a very hot week. I got on Angie's List and started my review process. I saw Mann-In had a lot of good reviews and decided to contact them. We scheduled a time for a visit and the representative called before heading out and arrived on time. He was very professional in his appearance and demeanor and I appreciated that very much... heck his name was even "Stan Lee"... how awesome is that (Make mine MARVEL!!). Out of all the other companies that came to give me estimates, Stan was the only one to provide me with some literature of the different products for me to review. We discussed a variety of options and before leaving he informed me that I would have a estimate and a quote in the next two hours. Stan and Mann-In were the last company over three days of visits and he got me that quote in 1.5 hours... the first business to get me a quote!!! I was impressed. However I was not impressed with the costs so I declined to go with Mann-In. With that said... they are now on my short list for any future work because of the professionalism of Stan and Mann-In. I will not hesitate to contact them again for any future work and I really hope to be able to use them some day.

I have used this company several times and cannot be more pleased. This time I scheduled an estimate for a new HVAC system in my rental home. Buck was on time but I was not, as I had forgotten about the appointment. He had to deal with a painter at my house that did not speak English and would not let him ! He waited for a long time at the house before calling me. I explained how he could get into the house as I was too far away to get there anytime soon. Despite all this, I was amazed at Buck's professionalism and polite demeanor. He provided a complete quote by email and even called to thoroughly explain everything. I can't say enough about this company. Mann-In has serviced my AC in another unit in the past. Before I became aware of this company last year, my AC stopped working in a rental property during a hot period so I called 2 companies to check it. The first company said I needed a whole new unit as it had a freon leak somewhere inside the lines but it was so small that they could not determine where it was. They suggested a whole new unit. So I I called Mann-In and the servicemen promptly found a leak and replaced caps on service valves and charged unit, and it has been running perfectly over 1 year later. They thoroughly explained what was wrong and were courteous and informative. Their cost was less than the other company charged just to come out and check for a leak who did not even fix it. I cannot recommend this company enough!

To service the HVAC at our house which has two units needed two coupons. I requested that I would be there for the service call and they said they would call and let me know before he went there Scheduled the service and they said he would be there later that day by the time he arrived I was already home. There was an issue with one unit, a capacitor went bad and needed replaced, $110 part and one coupon, $89, total $199.00. The service person was extremely busy and asked that the actual service check be scheduled for another day as there were some who units were not functioning at all. This was the beginning of the hot weather so agreed to rescheduling. Purchased another coupon so I would have two for the follow up for the servicing and ?tune-up?. Requested again to let me know when he would be there. The day the service was scheduled I received a call that he was already on his way and may be already there. I immediately left work found out he had already been there and gone and was there about 45 minutes, another $178.00. After looking at what was done I called to find out why the coils were not cleaned, which has not been done in 5 years, I was told they were not dirty enough, I guess I will have to do that myself. So to check two units and replace one capacitor, cash out of pocket $377.00, full price would have been $560.00 if I did not have coupons.

Great sales staff. Seemingly good installation crew. But when it malfunctions, forget it, Mann-In leaves you in the lurch. Here it is: I have a 2 zone installation. I paid Mann-In approx $12,000 for the system. Heat worked fine for the winter. AC, not so much. Mon. this week, Zone 2 stopped working. Called Mann-In. Tech arrived on Tuesday, and said; "Bad Part" (A/C not used before this week, so this was a unit that was DOA!). Checked for part, not available, Wed, part located at Factory, shipped from Carrier. No part Thursday (Hottest day of year). No part Friday, and no call from Mann-In to let us know that we would be hot all week-end. Friday night, happened to look in basement, and Zone 1 A/C was dumping water into my basement. Called Mann-In. No emergency number for A/C. No contact number, no nothing. Bottom Line: Nice guy selling, Install looks good; but when the chips are down, Mann-In provides NO SUPPORT or recourse for their systems. I will NEVER recommend them, but now I am stuck with their half way support for their products.

We had used Mann-In a few years ago for a replacement system in our townhouse. We were very happy with their service, pricing, and the quality of their work. In that case, they were able to get our 20 year old A/C working in the middle of a heat wave while our new system was on order. This was done free of charge as a courtesy with our new system purchase. When our heat/furnace stopped working in the single family home we recently purchased, they were our first phone call. They came out the same day and provided a new system estimate at our request. The system was 20+ years old and we wanted to just replace it with a more efficient one rather than trying to fix it. Ron listend to all of our concerns, measured, looked at the duct work & existing units and got us an estimate a few hours later. He also took a look at the current furnace and suggested that it was likely an igniter issue. He offered to take a quick look at getting it running as an interim fix. He had a part in his van and got the heat functioning within 15 minutes. Again, this was done without charge and we hadn't even received the estimate yet. A technician came out to do some final measurements prior to the install and pointed out that we might qualify for an additional loyalty rebate based on our current systems age. All in all, Mann-In helped us with paperwork to secure for 3 Carrier rebates and 2 Washington Gas rebates. The day of installation the weather was awful and the crew spent hours in the pouring rain installing the outdoor air compressor. They put down pads to protect our floors from any mess and didn't complain at all about the rain. Ron, the sales person, stopped by to check on the installation and the team of three technicians was at our home from around 8am until 5:30pm. We can't say enough good things about the quality of their service, their competitive pricing, and how responsive they have been to our needs. We continue to use they for routine system maintenance and have recommended them to several friends & coworkers.

Great company. From sales to installation very professional, polite and easy to work with. Didn't rush or pressure with sales, answered all of our questions. Installation was great. Did everything they said they would, asked questions about our preferrences as they worked. Once installation was complete everything was explained in detail, and questions were answered. I would use this company again and recommend them to everyone who needs HVAC or gas conversation work.

They are a good company. They are rated well with you and they are rated well with the Better Business Bureau. They came out and did a good job. My interactions with them have been great. The air conditioners and furnaces are working out great. I would absolutely use them again in the future.

The tech from Mann-in arrived on time. He was courteous and explained everything he was doing with the furnace to ensure it was effective for the winter season. We also had him evaluate the furnace and A/C for an annual warranty. He was honest in explaining we did not qualify for a warranty service through Mann-In because of the age of the unit (11 years; builder-grade), but he felt we could still go a couple of years prior to needing a new unit. Unlike other companies I've used in the past for these types of services, the tech did not try to sell us on any other services. He provided us ballpark figures and information on new systems when we asked, but at no point did we feel we were being given the "hard sell". Overall, he did a great job and made us feel comfortable with our current situation. He seemed knowledgeable and genuinely cared about meeting our needs. We will use Mann-In again.

There estimate was below the other companies we contacted. Used the Angie's list coupon and also will receive a rebate from the manufacturer. They included dampers to adjust the air flow, removed the old system, cleaned up after themselves, and instructed my on the using the new system.

Most recent contact indicated 17 year old A/C Compressor in questionable shape. Within two weeks it died. Our primary contact for the past 17 years has been a very responsive and pleasent lady named Jody. She quided us through the why and wherefores of a new equipment package delivering the best explanation of our options and value.

When our A/C died on a very hot summer day Mann-In came to the rescue with a loan unit. We kept the loaner unit for about a week and then the team came and installed our new HVAC system. The installation went just as planned. We had to had the guys come back a couple of times to adjust the new thermostat, but other than that it works well. We are very happy with Carrier and Mann-In.

The service rep showed up on time, reviewed our equipment, and found no issues. He did make a couple of suggestions to help the performance of the system which we will follow.

Mann-In did an excellent job. The removed the 14 year old system and installed their top tier Carrier system. The President of the company came and did the actual measuring and redesigned part of the air intake duct work in order to increase efficiency and reduce noise. The system is working great and the house is comfortable. Price was competitive with five other bids and service was outstanding.

The services from Mann-in, Inc. A/c & Heating turned out to be excellent. Years ago when they first put gas lines on to our street, we had a gas furnace and central air put in to replace the heat pump that was here. We have had a service contract with Mann-in, Inc. A/c & Heating ever since. They would come out twice a year to service the units. No dislikes at all. We were having problems with the furnace in like November. It was a Sunday night and it was going to be cold. My husband called and somebody came right away to get the furnace working again. It stopped again a couple of nights later and when he called they talked him through it so he was able to get it to start again and that's when he decided that it needed to be replaced. We didn't do any alternate shopping but they gave us options.

Quick, efficient and thorough.

They were prompt responding and giving us an estimate. They also provided us with 2 window air conditioners that kept our sleeping areas comfortable. The price also included a new furnace since our furnace was reaching its end.

Job couldn't have gone better. Very professional, responsive, timely, and courteous. Received several quotes and this was by far best overall package.

I am glad I got the Aprilaire. If you have allergies, this is the way to go. There is far less dust in my home. I cannot speak highly enough of Mann-Inn. To be honest I did not look around very energetically for quotes because I knew Mann-Inn from years ago and would not consider anyone else. They are right on top of every problem, very courteous and honest and punctual.

It went well. First, they ordered a duct cleaning of the entire system. Following that, they came when they said they would and worked professionally. Their work was clean and done in a timely fashion. They explained the new Non-Wifi Infinity Programmable Thermostat. Outside, they put in a new level foundation for the air conditioner with 4" pump-ups. They tested everything before they left. Any questions I've had, they call back right away and address them. This winter we had a problem with something not working on the worst cold night of an extended cold spell. We called around 8:00 p.m. and the tech came out later that evening and fixed everything, so we had everything working as well as before. The warranty is really good with Mann-In & Carrier, so I hope I get a few good years of problem-free maintenance.

Work was completed on time as promised. Drop cloths were used throughout the work area and the technicians wore shoe protectors or removed their shoes.