Mann-In Inc A/C & Heating

Had Stan Lee from Mann in out to provide quote to replace 2 units. AC worked totally fine. Stan got there a little early and checked out our outside condensors without anyone watching him. When he came back in which is when I got home he said, they can refill the units so they work until they can come out to replace them. My wife and I found this puzzling since they were working fine. In fact we have 2 other companies out to provide quotes and all worked fine until immediately after Stan left. The AC in the main unit was not working and the outside line was frozen. I can't prove it but I suspect tampering. I had another company that I received a quote from come back out immediately, refill, and the units have been working fine since. I don't trust this company.

Mann-In came to our house initially for an estimate. They gave my husband pamphlets on the different systems to choose from, then emailed him a written estimate later in the day or next day (can't remember). After the estimate, my husband commented on how professional the Mann-In staff was and he was very impressed by them- I was not home for the initial contact but my husband does not get impressed by contractors very easily so I knew they must have had their act together. Although we also got an estimate from another company, we went with Mann-In because they provided pamphlets and their work came with a longer warranty. A few weeks later, they came to remove the old system and install the new one. They were very professional and every person who worked on our system helped explain how to work the system and maintain it and were able to answer all our questions. They also all spoke English fluently. They were very good about cleaning up all the trash and debris. We were very happy with their work.

My neighbor across the street is very meticulous. I had spoken with him about who serviced his HVAC and he said Mann-In. He's been using them a long time. Small company, great service, honest. This was after I had already looked at about 7 or 8 other companies. Mann-In was professional, offered a VERY competitive price. After the deposit was put down, the President of the company came out and did the measurements and ordered the parts. Installed Carrier Infinity 3 ton variable speed air handler inside, 3 ton compressor and new pad/power cut off box, new filter box, humidifier, and re-installed UV cleaners and new bulbs. Relocated a couple of the return ducts near the air handler for better efficiency. In and out in 7 hours. Clean and proffessional installation. Highly recommended.

The technician was on time. He checked the outside unit, added refrigerant and checked the damper. Service was completed within 45 minutes. I would certainly use them again, if needed.

They did excellent work. They're very punctual and professional. The owner of the company came out to double check all the measurements and everything before the gentlemen came to do the work. They were very nice and provided good personal service. They did what they said and they did not do shoddy work. They were very personable, respectful, and explained everything as they went along. My husband was out of town, so they let me know what was going on so that I could relay it to him and he could send back any questions. They were very helpful in that manner, which was very appreciative.

The sales person, Buck, was very knowledgeable having been an HVAC tech in his past. He took the time to explain all options and complete a home walk-through. The quote was prepared within two days. After finalizing the commercial terms, Chuck (the owner) visited our home to design the system and once again answer any questions. To say Chuck is a perfectionist would be an understatement. He spent the time to ensure that the performance of the new system and the esthetics would be ideal. The job was scheduled for two weeks out and the crew arrived as scheduled. The techs were very courteous and respectful of our home. The quality of workmanship was above expectations, and completed as promised.

They were normal and polite. There was nothing that stood out about them that was amazing. They were pretty straightforward. They just kind of came through, took a look and made sure that everything worked. I had some questions and they gave me some answers and that was pretty much it.

I had maintenance contract. They came out twice a year. Everything they have done for me for the past two years has been superb. The quality of workmanship, punctuality, price everything. They are one of the best companies I ever worked with for any reason. I would use them again.

It was lousy. It leaked. The guy was okay. He responded pretty quickly. He couldn't find a leak. I called him and told him that there was a leak. He charged me an additional and he tried to sell me a new system for $7000. He came out and said "I can try to fix it." He charged me a hundred something dollars for just a can of Freon as supposed to stop leaks. Right now, it's just hanging in there. He did say it was old but it I told him it leaked before. I think he should try to find the leak and fix it. Normally, a guy should check for Freon leakage, find the leak and fix it. But he didn't do that. and then he said, we needed a new furnace and a new A/C for almost $8000.

STOP LOOKING- this is your HVAC company!! Out of 7 estimates MANN_IN came in the lowest price, with the best equipment, that fit my home. I did an entire weekend researching HVAC systems. The Information I learned was exactly what the Mann-in Rep recommended for my new system. This was not the case with all 7 estimates....more than one attempted to up-sell me on equipment we didn't need. Plus MANN_IN came out and did a special no cost cleaning of my old condenser coil for free. We needed a new system due to a condenser coil rusted and clogged with gunk (21 years old) Being that it was high season and they had a 2 week backlog of installs.....they came out and did an estimated $500.00 remove/clean/and reinstall of our old coil for free. This kind of service you rarely see anymore!! Both employees that came to give the estimate and take final measurements were great....explained everything and really spent time to fit the new system to existing duct work and space limitations. This was once called craftsmanship in the world of old. Both employees had over 20 years in the business, took their time and really did a thorough job. The install crew arrived on time, put down multiple tarps over the carpet, worked as a team for 6 plus hours and cleaned up every area they worked in...spotless! Hauled away the old unit and fan assembly, explained new operation, thermostat, warranties etc. All employees that came to the house were courteous, very professional, spoke English and explained everything to me in plain language I understood. Absolutely an 11 on a scale of 1-10!

We have a dual zone HVAC system (with a heat pump for the upstairs and a gas furnace for the main level and basement). The heat pump and compressors were both 20+ years old (the gas furnace was less than 10). Rather than wait for them to break on the hottest or coldest day, we decided to replace them (in May, before the rush of the summer season and while the weather was mild). I like Carrier (they're a huge company, do a large slice of the business/industrial market, and make quality systems), and was looking for a Carrier President's Award winner (i.e., an installer that the manufacturer vouches for) and a family-owned company with the highest expertise, a long operating history, and a reputation for top-notch quality. Mann-In gets solid reviews, and they've done work for many others in my neighborhood. I got several estimates (it's a huge job, and I wanted to get multiple opinions/estimates). My neighbor did a similar HVAC replacement with Brennan's (and he was happy with them). I also got an estimate from Richard's, and was impressed with them as well. In the end, I decided to go with Mann-In because: (1) they listened to my request to improve the airflow to the top floor and recommended a larger air handler (which turned out great - the airflow to the top floor is so strong you can feel a breeze when the HP kicks on); (2) they have a reputation for quality install (another reviewer described their approach as "neat and tidy") and install is extremely important - you can buy the best HVAC system in the world, but it'll only perform as good as the installation; (3) the actual owner of the company would come out to do the engineering of the duct work (he has an expertise in ductwork design); (4) I was told that the install crew had many years of experience, were highly professional, and would do a top-notch job; and (5) they threw in a 5 year warranty (97% of the time the first 5 years will problem-free, but it's the 3% of the time when you get a lemon where that comes in handy - in other words they stand behind their work (the warranty is backed by a third-party that would pay for the repair, but Mann-In would be the one that would perform the work)). For the ductwork design, the president showed up on time and spent almost 2 hours inspecting the system and doing the drawing. He was a nice man and I could tell he had deep experience and knew his stuff. I felt comfortable having him in my home and trusted he'd rebuild the lower ductwork right. On the install day, the crew showed up on time. It was a big job and involved lots of moving parts (literally). Mark, the crew chief, introduced himself and explained what I could expect. They started right away and seemed to work diligently (all of the work took place in the basement). They were careful to use dropcloths downstairs for the equipment that they were storing/moving. At one point, there was an issue with a piece of duct work that needed to be changed. They called the president, and he personally went and obtained the custom piece and brought it out to the house while the crew continued to work (they were able to adjust their work and managed to avoid delay and were able to keep the project on track for 1-day completion). Around 5pm they had finished. Mark installed the fancy thermostats (which are touch screen). Despite the fact that he must have been exhausted after an obviously hard day of work, Mark good-naturedly walked us through both thermostats, showing us all of the features, explaining how they work, and showing us how to use the system. I was very impressed with Mark's professionalism, his polite demeanor, his patience, and his customer-friendly high level of service. He also walked us though the system, showing us how they work, what the various parts are, how to change the filter, how to clean out the trap, etc. The install was fantastic. It's obvious that they did a very high quality install and indeed were "neat and tidy" in how they built the ductwork and installed the system. The ductwork, the taped joints, the electrical work, the PVC piping... all of it was neatly installed, properly positioned, and "done right". They also did a very good job cleaning up after themselves, and they left the basement and driveway very clean. Here's a summary of what I got: Gas furnace, air handler, Carrier humidifier, Aprilaire filter, outdoor compressor, and Infinity control thermostat and (2) Heat pump, Aprilaire filter, outdoor compressor, and Infinity control thermostat (no humidifier because, unfortunately, it wouldn't fit with the larger air compressor because I didn't have enough clearance). I bought the 17 SEER Carrier Infinity models (not the top of the line). I did research and found some online energy calculators and couldn't justify the cost of the top of the line efficiency (which is considerably more expensive). I got a decent rebate from Carrier, as well as a small rebate from Dominion Power for the heat pump replacement. In the end, Mann-In wasn't the cheapest (beware of the lowest bidder- you get what you pay for). But I did my research and got competing estimates and so, in the end, made an informed decision. And that decision was to go with personal service, a long history of quality, attention to detail and an expertise to master the installation. I'm very happy with the work Mann-In did and, based on my experience, would highly recommend Mann-In for HVAC work. I got a great Carrier HVAC system with a professional-grade installation at a fair price. And, yes, the house feels more comfortable now and the electric bill did go down a little bit (as the new system is much more efficient). If you're in the market for HVAC work, especially a new system, definitely give them a call.

We have a couple of boarders renting our guest bedroom, and they were convinced that our A/C wasn't working, so we figured (because we bought the house a couple of years ago) it was probably time to double-check that everything was working correctly. Our A/C unit is fine, but the tech was able to adjust our dampers (?) so that the house cools a bit better and our renters are happier. We used a coupon off Angie's List, so we incurred pretty minimal cost to ensure everything's working correctly.

Representative was on time. Very polite and not pushy like other services I have used. He explained what he was doing and why. I will use them again when I replace the AC unit.

Very professional and nice to deal with. All work went as planned. These people know what they are doing.

Woke up this morning in the middle of a heat wave and our downstairs A/C was out. Called Mann and described what was wrong. I made that call at 8am on a Monday and had a very friendly person on the other line. She said someone would be here the same morning. Serviceman showed up at 9:30am and was gone by 9:45am. It was a minor problem. Very friendly and professional and also gave me a couple maintenance tips to prevent a future issue that might come up. From problem discovery to fixed and cold air in less than 2 hours total. I will definitely use again!

We have had a service agreement with Mann In for many many years. It was time for a new system upgrade and one of the main things we wanted to accomplish was a more comfortable upstairs/bedrooms - for cooling and heat. Upstairs had always been so much warmer even with attic fans and ceiling fans. This new Carrier Infinity 2 stage system is great! We just had it installed and love it - we are already feeling the difference and we are also saving money on energy costs. Stan Lee came out and met with us and had some great ideas of how we could manage the comfort using a damper system with this new system. Chuck Brown(one of the owners) came out next and did all the measurements and reconfirmed everything. He was very thorough and knowledgeable. We scheduled the install and the crew arrived on time and started to work right away. The job was completed by Mark, Dan, Scott and Ryan -- each was very professional. The installation took 1 1/2 days. Mark was the lead and answered all our questions and when the job was complete when through everything from changing filters to programming a fancy new Wi-Fi thermostat. Between the rebate and tax credits we are so glad we did the job now and can enjoy the system and savings this summer. Thank you for a job well done!!

They did a great job. Very neat and very professional installation! The president of the company visited on the installation day after he had re-designed the ducts prior to the installation! Their price was much better than their competition. I had a couple of issues after installation but it was just getting the ducts set properly. No issue with their installation.

Called several providers to get quotes on replacing and aging system that was on its last legs. Mann-In was the most professional of the lot, responding quickly, listening to our concerns, and quoting a reasonable price for the work. Stan came by to get the information for the quote. He seemed very knowledgeable, asking questions we hadn't thought of. After agreeing to have them do the work, Chuck came to do the drawings for the system design. He showed the same attention to detail and creativity in responding to some structural challenges that have come to define our perception of what Mann-In is all about. The installation itself happened when they said it would and took as long as they had anticipated. While there was lots of commotion around the house, they finished in one day and you couldn't tell anyone had been there, except for the shiny new equipment they'd installed. Afterwards, the installers took the time to show me the new thermostat and walked me through all the features, making sure I felt comfortable with it. Did I pay too much for a new HVAC system for my house? Don't know. Don't care, because I feel the customer service support and professionalism of everyone I've dealt with made it a fair price and money well spent. I'd recommend Mann-In to anyone needing heating and A/C service.

Great service. Gas leak repaired within 1 hour of service call. Highly recommended.

Absolutely like you would want it too. Wow, you don't get many service experiences like this.

EXCELLENT! Even though the technician was delayed due to a mechanical issue with a truck, I got a call that they were running late and an explanation of the reason why. The owner came to my house and took care of the issue very quickly and with great courtesy and care. Awesome to find a great vendor to work with!

You may get a service call, or you may not. HOW WILL YOU KNOW THEY'LL COME AT ALL? The secretary did call at 4:16 PM to say "Bear with us, there is one more customer before you, and I just didn't want you to call the office after the phones shut down at 4 and think you were forgotten." She was very kind, but it's all the more cruel because they DID forget us, and we can't get in touch with them because it's after 4PM! Six hours after 4 PM.

Called during early Spring heat wave rush. Difficult to reach scheduler. Finally called back the following week. No problem then. Very courteous. Appointment was for the morning with a call 30 min. beforehand. At 11:30, I called, and we were "next." At about 12:30, I was called to say he's on the way. Fast moving, polite technician. Worked quickly, efficiently. I had no real problem, and he told me so. (Could easily have fed me a story.) Did minor maintenance, and charged basically the minimum. Very positive experience.

We were bringing natural gas into the house to power a whole home generator and decided to take the opportunity to replace our heat pump and electric water heater with gas appliances. We chose Mann-In because of the reviews we read on Angie's List and couldn't have been more pleased. The individual to came to do the estimate was knowledgeable and helpful in terms of laying out options and the advantages of each. The estimate arrived on time with each item individually priced which allowed us to pick and choose. We talked again to our estimator who continued to be helpful (and who did not recommend all the services available). Once the gas line had been installed (and that part, which Mann-In had no control over seemed to take forever) we set up the install. The workers came on time, each of the four workmen was professional and knew his job. The work was done quickly (for the amount of work involved with taking out one system and installing another) and they cleaned up to the point that my wife commented that the utility room looked better after they left that it had before they arrived. We love the gas heat and wonder why we waited so long and if we had it to do over we'd call Mann-In again.

Mann-in Inc. A/C & Heating was here towards the end of March. I spent approximately $ 125. They did a good job for me.