JTB Innovations LLC

JTB Innovation provided timely, complete and very acceptable service. I can only note good and positive experiences relative to the quality of service and the company representatives. When I took my annuals bids for the 2015 mowing season another company edged JTB Innovation out during my apples to apples comparison. This was the only reason I discontinued my service.

They were prompt about coming out to give me an estimate and that seemed to go well. Based on that conversation, I was expecting my yard to be cleaned up, trimmed, mowed, and edged as well as all the downed branches removed. They came out on a Friday for the estimate and told me they would be in touch early the next week to schedule a time to do the work. By Wednesday when I still hadn't heard from them, I messaged them and was told it would probably be the following week and that they would call or e-mail the day before. I got an e-mail on the morning of the same day they came out so I had no opportunity to be there to know what they were doing or that it took 4 hours to do. I was disappointed to find that the yard was not edged or mowed. They did remove a big pile of branches, raked leaves, and trimmed some bushes but I have a hard time believing that took 2 men 4 hours to do that. Not a horrible job, just not what I expected. For $170, I want to be there to see what I was getting and therefore I will be trying elsewhere in the future. When I messaged them about my concerns, I was told they thought my tenant would mow my lawn because I mentioned that's what I had be doing but the purpose of me buying the Angie's List deal was to find a landscaper to start taking care of my lawn instead of unreliable tenants. Better communication and scheduling practices would be beneficial to this business.

Please see both the initial e-mails sent through my Angie's List message account as well as the following e-mail thread starting with the most recent first ----- Original Message----- From: [member info removed] To: Jason Bodie <jtbinnovations@gmail.com> Sent: Thu, May 14, 2015 4:49 pm Subject: Re: Angie's List Order from JTB Innovations LLC Is Confirmed Thank you. Hope you feel better. [member info removed] Sent from my iPhone ~~~~ On May 14, 2015, at 2:29 PM, Jason Bodie < jtbinnovations@gmail.com> wrote: Thank you for your email. I have fallen under the weather battling a bad sinus infection that my doctor is treating as the walking pneumonia. I hope with the meds I was given to be back in action next week. At that point I be over to work on your residence. I will be bringing a larger crew to hopefully get more done in less time. I appreciate your patience and understanding. ~~~~ On Mon, May 11, 2015 at 2:09 PM, [member info removed] wrote: Jason Following up to schedule a date for my four hours of yard work. Please advise [member info removed] Sent from my iPhone ~~~~ On May 7, 2015, at 6:23 PM, [member info removed] wrote: Hello Jason, Any week day the next two weeks would be good for you to accomplish the work. I would like it done no later than May 22nd. As for the leaves, now that it is spring there are a lot of plants blooming. I do not want to have leaves blown over what is just now begining to show. If it was still fall I would have no problem with not bagging the leaves but now that it is spring, for the area we are focusing on, I want them bagged. Please let me know what day you plan to accomplish the work so that I can be available. Thank you [member info removed] ~~~~ -----Original Message----- From: Jason Bodie < jtbinnovations@gmail.com> To: [member info removed] Sent: Mon, May 4, 2015 12:13 pm Subject: Re: Angie's List Order from JTB Innovations LLC Is Confirmed Thank you for your note. I apologize for the delay. Our schedule has been hectic from losing a day a week to rain. What days are you available to have the work completed? Also may I ask the reason why the leaves need to bagged? ~~~~ On Mon, Apr 27, 2015 at 3:30 PM, [member info removed] wrote: Please see my e-mail below. I left a message on your voice mail this past weekend. Can you confirm a date for me? [member info removed] ~~~~ -----Original Message----- From: [member info removed] To: jtbinnovations <jtbinnovations@gmail.com> Sent: Wed, Apr 22, 2015 9:07 pm Subject: Re: Angie's List Order from JTB Innovations LLC Is Confirmed Jason, Next week I will not be home Tue-Thu (Apr 27, 28, 29) nor the next week Tue-Thu (May 5-7). So if you come in the next two weeks it should be on a Monday or a Friday. I would like to have this done no later than May. Would you confirm the date when you plan to do the work? Thank you, [member info removed] ~~~~ -----Original Message----- From: [member info removed] To: Jason Bodie < jtbinnovations@gmail.com> Sent: Tue, Apr 21, 2015 2:26 pm Subject: Re: Angie's List Order from JTB Innovations LLC Is Confirmed Yes and I would like the leaves in that area bagged. They do not need to be hauled away. This includes the leaves outside of the pen in front and on the side next to the shed [member info removed] Sent from my iPhone ~~~~ On Apr 21, 2015, at 9:21 AM, Jason Bodie <jtbinnovations@gmail.com> wrote: Good Morning, Thank you for your update. Is the job still the same? - clean out dog pin area and blow down the property If so, we can get started next week. Please let me know if there are any changes. Thanks ~~~~ On Thu, Apr 16, 2015 at 4:10 PM, [member info removed]wrote: Hello Jason, I wanted to follow up with you to make an appointment for the work we discussed last Nov as part of your Angie's List promotion. I would like to have the work completed in April so if you could provide me a date you can come out to reconfirm the work as well as a date the work is to be performed I would appreciate it. Look forward to hearing from you. [member info removed] ~~~~ -----Original Message----- From: Jason Bodie <jtbinnovations@gmail.com> To: [member info removed] Sent: Wed, Jan 14, 2015 4:42 pm Subject: Re: Angie's List Order from JTB Innovations LLC Is Confirmed Good Afternoon, Thank you for your email. Our apologies for not getting back to you sooner. I have been under the weather and just now getting back on a normal schedule. Since my visit to your residence we experienced a high volume of response from our ad and have worked steadily to get through all the work. We are still able to complete the work you requested. If the work description has changed we will be more than happy to come back out to see what needs to be done. You paid for the service so we will complete as you would like. Please do not worry about a expiration on the services. I look forward to hearing from you. ~~~~ On Mon, Jan 5, 2015 at 12:40 PM, [member info removed] wrote: Happy New Year Jason! Just wanted to touch base to discuss the Angie's list order I purchased Oct 26th- see below. As you recall you came out to my home [member info removed] on Nov 4th to discuss work and you indicated you would get back to me with a scheduled date a few weeks out since you had various jobs in front of me. Since that has not happened I would like to re-discuss the job I want done and schedule it for some time in March since this coupon expires in April. Please call me at your convenience,Thank you [member info removed] ~~~~ ANGIE'S LIST MESSAGE ACCOUNT: JTB Innovations LLC 11/4/2014 see you then. thank you. ~~~~ [member info removed] 11/3/2014 would 3:00pm Tue work? ~~~~ JTB Innovations LLC 11/3/2014 What time works best for you? I have a estimate at 5pm in Alexandria so before would work best. Please advise on time ~~~~ [member info removed] 10/31/2014 How about next Tue afternoon Nov4th? [member info removed] ~~~~ JTB Innovations LLC 10/31/2014 Unfortunately my schedule for Friday is already full. Is there any time next week you can meet? Tuesday or Wednesday? Please let me know what works best for you. Thank you. ~~~~~ [member info removed] 10/30/2014 Hello If you would like to come out on Fri Oct 31st that would be great. Only time that is not good is between 2-4 pm. Please let me know what works best. [member info removed] ~~~~ JTB Innovations LLC 10/29/2014 Thank you for your message. I would like to come to check out the property prior to doing the work and go over exactly what you would like to have done. Our goal is to ensure your expectations are meet. Are you available to meet Thursday Oct. 29th, Friday the 30th or we can choose a day next week that better fits your schedule? Please let me know what time would be best for you? I look forward to working with you. ~~~~ [member info removed] 10/26/2014 Dear JTB Innovations LLC, I just purchased a service from your company. Please review the details below and respond within 2 business days to schedule the service. Scheduling Member suggested dates to schedule service: Morning (AM) on 10/29/2014 Morning (AM) on 10/30/2014 Morning (AM) on 10/28/2014 [member/Big Deal info removed] ----Original Message----- From: Angie's List < no-reply@angieslist.com> To: [member info removed] Sent: Sun, Oct 26, 2014 6:53 pm Subject: Success! Your Order from JTB Innovations LLC Is Confirmed You just purchased a deal!Congratulations! You scored a deal on one of the highest-rated services in your area at the lowest cost. The service provider will contact you within two (2) business days to schedule services, so keep an eye on your Angie's List My Messages inbox. Simply give the service provider the coupon code shown below, and you'll be set!PURCHASE SUMMARYOrder [Big Deal Info Removed] Item: $169 for Four Hours of Fall Yard Clean-Up, Plus Debris Disposal [Big Deal info removed] Coupon Expires: April 24, 2015 Your suggested dates to schedule service: Morning (AM) on October 29, 2014 Morning (AM) on October 30, 2014 Morning (AM) on October 28, 2014 Note from [member info removed]: No further instructions have been provided.Order Total: $169.00Visit your Angie's List My Messages inbox to ask additional questions or to finalize scheduling with JTB Innovations LLC. Visit My Purchase History to print deals, view expiration dates, and track your purchasing history. ? Angie's ListAngiesList.com | 1-888-944-LIST (5478) | Contact UsThis email was sent to [member info removed] | 19482845 | 1594391 Update Email PreferencesThis email was sent by Angie's List, 1030 E. Washington St, Indianapolis IN -- Jason T. Bodie JTB Innovations [hyperlink and incorrect SP # removed]

It went great, I would recommend them to anyone.

They let me know when they would arrive via text and showed up right on time. I had to leave the house in the middle of their work so they also let me know when they left and what they'd completed. Everyone I spoke to was friendly and professional and I'd absolutely use them again.

Showed up on time, and listened to my concerns and areas of focus. The whole crew was extremely professional, and worked very efficiently. I would absolutely use them again!

I purchased a deal for yard clean-up. It took a couple of weeks for them to come out and do the work, but it was worth the wait! A team came out and they did a fantastic job cleaning up the area, including laying dirt around some bushes, leveling it and organizing the decorative rocks that I had around the beds back into place. The yard looked great when they were finished! They did everything I asked them to and more. I plan to use them in the future to lay mulch this spring and clean-up the yard again.

Rescheduled, rescheduled and never showed up.

It went well - except they did leave the back gate open and I have dogs.

JTB Innovations was on time and far exceeded expectations. He provided extra services beyond the Angie's list deal, left the yard immaculate and hauled away all of the debris. Outstanding job!

Jason and his crew arrived as scheduled to perform general yard clean-up. This was an Angie's List deal of $169.00 for two men at two hours. However, Jason brought a crew of 6 + men without an extra charge. They finished the job quickly and expertly. I was very impressed and will definitely contact him again for future services. Thanks Jason!

The crew did a very thorough and professional job clearing the leaves from my property. I gave them a B on responsiveness because I had to email them a couple of times to get a response after the initial contact was made. But overall, I was quite pleased.

Mr. Bodie arrived promptly for a site consultation to confirm the services that were going to be performed. He was professional and seemed knowledgeable about landscaping services. We agreed on scheduling for the 2nd week of November and a confirmation email would follow. Unfortunately, after the initial site consultation, I did not hear back from Mr. Bodie.

Jason and his crew did a great job. The yard looks 150% better.

I could not get a proper response from the service provider, at this point I am going to request a provider.

This seemed reasonable, but after confirming an appointment after several scheduling attempts, he was a no-show. There was no follow-up attempt to contact me to explain what happened or to offer to reschedule. I am anxious to find a lawn/yard care clean-up provider at this time of year, before snow fall and I don't have time to wait. Please issue a refund for this no-show. Thank you.

They charged us a high price just to clear our driveway. They didn't even do the sidewalks or salt. We had to call them directly - we didn't have a contract set up. When we asked about why the cost was so high, they just told us that that was the cost. We probably won't use them again for snow removal.

Jason's guys did a great job plowing our driveway. We've used his company for the larger snowstorms for the last few years. He gets us done pretty quickly for a residential service since the commercial clients get priority. He is very responsive and very easy to deal with. Thanks!

JTB is very professional. They mow, trim, and edge weekly for us, and their price is reasonable. Once, they asked if I wanted them to cut because the lawn hadn't grown too much. They are considerate, and respectful of the property. I'd highly recommend them!

I had sod installed around April 2013. Initially, the lawn looked great, although i did see overlapping sections of sod. I watered it daily for 2 weeks, and frequently after that. I noticed after several weeks that the section under the shade started to brown and die. I wasn't sure why since we both went over this area which was heavily shaded, and he informed me that he will use sod resistant to shade. I informed him about this via email, and it was about a couple of days to a week before he responded. He said I had two options: we can cut out the dying areas and apply some grass seeds and soil, or he can re-sod the area, both of which will be a new cost. I didn't want to pay more after only having the grass for a month. It has now been about 4 months since I've had it done and there are huge areas of dying grass. I've watered it as best as i could, and avoided walking on it. When mowing the grass, I have the lawn mower set really high so as to have the 3 inch desired length. At the rate the grass is dying, it looks like it will be all dead by fall.

He's very good. He did a fabulous job. He's very dependable. Our lawn always looks nice.

Jason was excellent, came out to my home to give me an estimate on some work to redo my yard, plants etc.. I had gotten several estimates (4) from company's that I located on Angie's. Even though I did pick a different company he still did a great job with the estimate & paperwork for the HOA. I greatly appreciate his time & cooperation. I would clearly think of asking him again in a heart beat if I needed any additional projects done.

The owner described what would be done. I trusted him to do the work well. After it was done, I inspected it. The work was done, but an additional wrork was done. Two trees were trimmed. I liked one, but the other I did not like what was done. There were other bushes trimmed, that I did not expect to be trimmed.

We had a previous contractor for our yard work who did not show up for several weeks. He kept assuring he would come and clean everything up, so we were not too worried about any overgrowth. Well then our contractor decided he was going out of business, so here we were stuck with a ridiculously overgrown yard and no one to service it. I did a search on Angie's list and selected 4 companies based on good reviews. This was on Monday, July 30. I still have not heard back from 2 of them, and one stated I was not in their service area. But Jason from JTB not only responded right away, but due to the urgency behind my request (our HOA was definitely going to fine us here shortly) he said he may be able to do something right away. So I gave him my address. He came out right away, looked at the lawn and sent me a price quote via email which was VERY reseasonable for what was required. I agreed to the price, then asked him whether he could do it that same day, even though it was ALOT of work. I didn't get an immediate response, so I thought he was thinking I was crazy for even asking such a thing on such short notice. I then drove home from where I was and arrived to find 3 people already started on the yard! Unbelievable! They were all very nice and polite, and it took them about 2 hours or less to finish the entire yard. Now, just to put this in perspective, I sent my first email to the 4 lawn companies at 10:50am, and my yard was immmaculate as of 2:30pm. This is unheard of service. Do I think they could do that all the time? Probably not. I wouldn't expect same day work, as I'm sure some days they are busier than others, but the fact that he not only got in touch with me right away, but was willing to take on this mess on such short notice and didn't gouge me with pricing (as he could of, since no one else even responded right away) I was shocked. I still am. I think I love this company in an unhealthy way at this point. :) Because of their awesome work, we will use them going forward for all of our maintenance and yard care. Their pricing is definitely very competitive, which is surprising because considering their service compared to others, they could probably charge more and get away with it. I hope they don't! :) But they definitely could. Awesome company, wonderful communication, and the owner of our house came out the other day and stated "The yard looks better than it has ever looked before." He had no idea that it looked like a jungle the day prior. That's how good they were. I almost hesitated in writing this review, because I hate when my favorite contractors or vendors get so swamped that it's hard to get them anymore, but it was such a great experience that I wouldn't feel right not writing one. These guys are great. No phone tag, or leaving messages, we did all our communication via email quickly and efficiently.

JTB Innovations maintains my lawn. They do a great job. Excellent price. I wish they pulled weeds while they were mowing and edging the lawn. They also did my mulch and spring clean up. Great price. My only issue is that weeds came through the mulch soon after they replaced it. I use them for all my lawn care/landscaping needs. And I will continue to use them.