Enterprise Contracting Services, Inc

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The company provided a clear estimate of work to be completed. The estimate was easy to read and expectations were laid out in the estimate. The work was completed in a quick and professional manner. The project manager updated me on the progress of the work. Quality of work was awesome. I was aware of the products they were using and they offered the best materials and products available. I would definitely recommend Enterprise Contracting to anyone needing any type of work to be done in a professional and dependable manner.

My experience with Enterprise Contracting has been nothing short of excellent. From the estimate to the finished service Enterprise Contracting has not only met but exceeded my expectations. They are very professional, always on time, kept the work area clean, have great recommendations to meet our needs and communicated with us every step of the way. Their workmanship is of high quality and always looks fantastic. I highly recommend Enterprise Contracting.

In summary the project has been a total disaster from the beginning, the owner Andy never had the courtesy to come by and take remedial steps surely not even an apology. it was so frendly before we signed and simply never called after we signed the contract. The only very efficient part of this company is how fast they were charging our credit card, this was impressively quick and efficient. But, wait, the best is yet to come. When, finally 7 months later (end of July) and 60.000 extra dollars later they had to finish the works by - simply - clean the house "professionally'. They sub contracted the work to another company that used muriatic acid to clean the house. so, after a visit to the emergency room to check if we were ok, ECS told us that was not their fault as the work was sub contracted. We had to change all appliances that were installed only 4 days earlier. The insurance paid the cost luckly but it took another 5 weeks to sort this out. This is my experience with ECS, nothing more to add

Initial meeting with owner of company, Andy, and acrhitect ,Patrick, went great....we signed on the dotted line. Andy "generously" increased our allowances without increasing the contract price. The initial allowances were so low that had he not offered to increase we would have never signed. Visiting their vendors was disasterous!!! Our allowances didn't even cover some of the lowest end products causing us to add on to the contact. Example, undermount basic, bottom of the line, sink was $100 and our allowance was $75! I personally spent alot of time trying to work out solutions to not go over budget. When we contacted Andy (president of Enterprise) about obtaining our allowance spreadsheet he got very agitated and rude. Contract showed a estimate start date of May 15th and work did not start until June 26th....company kept on just putting us off and took days to return emails or phone calls. We were told and had in writing no subcontractors would be used. The initial demolation on the first day was done by a subcontractor as well as the painting, shower and small amount of electricity. Even a company employee was offering to do some "side work" on the weekends, seperate from his job with Enterprise. The final product we are happy with though it went 10 days over the project plan.

With respect to my first job using Enterprise, the construction of a garage and carport, they drew up plans to accommodate an over sized one car garage and an attached carport to fit into the back corner of the lot. Since it is a typical small Arlington lot and there was a tree in the vicinity of the proposed site, it was determined that the one car garage and carport would work better than a two car garage since the footings required for the carport would be less intrusive than for the two car garage and in that way the tree would not have to be removed. Enterprise designed the garage with a window and entry door which opened out to the carport. It has proven to be a great design as the carport doubles as a covered patio for summer entertaining. The work itself went smoothly and Enterprise supplied an excellent concrete man who extended the driveway and a garage door opener company that did a nice job on that part of the project. Overall, it was a very smoothly handled project.

Enterprise Contracting was excellent to work with from the first meeting with the President Andy, to the final day of clean up at the end of a five month project! The entire team was neat and orderly and kept dust and dirt from entering the basement and second floor of our home. They help me and my spouse design our new kitchen and first floor of our home.

We had water issues in our master bathroom. The original builder (BrooksField Homes) used regular regular dry wall behind the tile of our walk in shower. The water damage by the time we understood the problem was immense. While we were at it, we upgraded everything. Enterprise installed the kohler digital shower interface, two shower heads and four bodysprays. The digital interface is amazing- we can save our favorite temperature, shower head and body spray combination so we only have one "button" to start everything. No levers at all. We also did a frameless shower, which was pretty difficult because of our shower shape. Our contractor (Paul) did an amazing job. He showed us step by step everything he did, any problems he was encountering along the way and our different solutions. The project did take more time than anticipated (4 weeks instead of 2). This was due to unanticipated problems. For instance, our selected tile was really brittle and Paul tried to cut out inserts for the fixtures using 5 or 6 different machines before having to move the plumbing system. Another example, the shower walls were custom so we had to wait 10 days, etc).

Not the least expensive, but definitely the most creative. A couple of hick-ups along the way, but I guess to be expected in such a large job. We do love the outcome ... and would be more than willing to use them again.

We just finished a major kitchen renovation and could not be more pleased. This is our second project with Enterprise, in June 2010 they did a complete renovation of our master bathroom. We live in a 1970's era townhouse and the choice is to partially update the kitchens/bathrooms or to do them nicely by complete renovation--we chose the later and feel as if we are in a new house. Since this was our second project with Enterprise I did learn a few things and I was MUCH happier with the flow of the second project. I chose Enterprise for the kitchen because although we did experience a few issues with the bathroom, in the end we have been so pleased with the quality of work that we went with them for the kitchen. Their customer service is great, Andy came out and worked with us, we wanted it nice but were trying to keep within a budget, he made suggestions to help us stay within it--we easily could find what we wanted in their "base" price in wood flooring, cabinets and granite. In the masterbath project we upgraded in every item and while we are very pleased, the overall price did reflect the upgrades. Be honest with Andy and tell him what is important to you and he will work with you. I bought all new appliances and when I ordered them I got the printout with the dimensions, this I gave to them before work started and it seemed to be helpful, especially fitting in the refrigerator. The kitchen was completed in 4 weeks, I got back in at 3 weeks but there were a few items to be finished the 4th week. This was my major complaint with the bathroom previously, it seemed to drag out forever. I learned that if you have a concern or problem, make a call or send an email and someone will get back with you quickly. With the bathroom I let things drag and the powers that be with the company were not aware of some issues, this all seems to be resolved now but I did not let things go this time. Only once with the kitchen did I have a concern, I called and got immediate attention. It is nice to smile each time I go into the kitchen now.

Overall, it took my Angies List report to get the a response from the company. I had previously called their offices about the shelves in March and April 2011. While the secretary took my message each time I called, I was never called back.

we wanted to have work done (paint interor and remodel kitchen) before moving into a new house. painting portion of work was satisfactory although not perfect. kitchen remodel was not satisfactory. the primary deficiency was caused from installing a cabinet that was warped from poor construction. we questioned using the warped cabinent, but were told they had a way to use the cabinet without it looking warped. the solution was to use finishing screws to screw an end panel over the warp with the finishing screws being from the finished outside of the cabinet. wax was used to cover the holes. this was a brand new cabinet that was being marred with finishing screws. another deficiency was a drawer wouldn't fully close without an extra push due to an electrical outlet and its wires binding the drawer. the electrical outlet was added late in the project because inspectors said it was needed for code requirement. so this code requirement was missed by people who supposedly had been doing this for over 25 years. since the end panel and outlet came near the end after granite, sinks and appliances were installed, we just wanted them out of our house. they also missed another code requirement for stove wiring that they then charged us for because it wasn't in the original estimate. this all happened between 9/09 and 2/10. in early 2011 we tried contacting them for a solution to cabinet shelves which were supposed to under warranty for something like 5 years and which were too narrow for the cabinet pegs to hold if bumped, but they never returned our calls.

We got three quotes for this work and finally decided to go with Enterprise, there were a couple of deciding factors that steered us in this direction, the first was,(Andy) the company owner, listened intently to our wishes and concerns and was able to answer all our questions about time, cost overrun, and quality of work in a very professional manner. We also wanted to make sure that all the workers on site were employed directly from his company and did not use subs. Andy worked very closely with us during the development phase of the project and was never more than a phone call away to answer any questions that popped up. The job was completed on time and we were delighted with the result and the quality of the work. The reason I am writing this report so late is, I noticed an issue with the siding last week that I had not noticed before now, I made one call to Enterprise and they came the next day to take care off it, this is my idea of a full service contractor and I would not hesitate to use them again.

All work was first rate. The new cabinets were exceptionally well constructed, handsomely finished and very fairly priced. Enterprise used great subcontractors. Their experienced and friendly on-site manager daily assured that all work, including that done by subcontractors, was well done and quickly resolved any of our issues or concerns. In addition to doing outstanding quality work, Enterprise's price to us was very reasonable: we got a high-end designer kitchen and family room upgrade at a very affordable cost. Finally, Enterprise provided a full one-year warranty on everything. We have had several minor, fine-tuning type problems since completion which Enterprise has quickly resolved with no questions asked. We recently had a minor door problem after the one year warranty was over which Enterprise fixed at no cost to us,

We can't speak to the quality of their work, since they didn't do any, but we don't think their customer service is anything to write home about. It's too bad, because we really liked the guy who came out; as soon as he left, we agreed that if his price was where we needed it to be, we'd hire them. UPDATE 10/5/11 The day after our review was submitted, my husband received 2 phone calls from Enterprise - one from the VP of Operations, and one from the owner himself. Both apologized profusely, stating that they didn't know what had happened, but "that's not the way we do business." A day or two later, we received our estimate. We've since met with another contractor and will be going with that company instead, but we do appreciate the follow-up, late as it is.

Very quick to complete the work, but a little slow to start -- perhaps summer vacations involved. Quality work according to my requests, which included additions due to issues found after starting. Nearby shrubs got some damage -- not unexpected. Price seemed a little steep, but the work was important.

Andy Riley and his team helped us design and scope our 500+ square foot addition to our 40 year old home. In choosing them, we exceeded our initial design goals while staying within our budget. They began and ended the work on time, and were exceptionally competent in all required crafts (plumbing, electrical, framing, roofing, interior and exterior finish, etc.). Their crews were punctual, efficient, quiet (as possible) and courteous at all times. Billing was handled very professionally, and we were completely comfortable in our business dealings.Our family, neighbors, and friends consistently comment on the quality of the work, the aesthetic outcome, and the resulting value added to our home. Leading the project, and managing follow up work during the warranty period and beyond, our Project Manager, Adze Brown has provided exceptional service. His efforts ensured that our expectations have been consistently exceeded. 500We can not speak highly enough of Andy, his company, and his employees. They are truly an exceptional organization and we would gladly work with them on future projects and recommend them to anyone.

I have used Enterprise Contracting for multiple projects at home and in my business from smaller projects (new roof, siding, insulation, repairs) to complete renovations costing over $100,000. In each project a certified renovator from Enterprise met with me at the project site to go over what needed to be done, took pictures, made notes and then sent me a written proposal. Any questions I had either before, during or after the project were answered for me and at times even required research on their part. I dealt with the same individual from beginning to end who also supervised the work when it was being done. They were punctual in meeting with me and in starting the work, I have not experienced any delays in either scheduling projects or in thier finishing them once started (as I have with many contractors). Enterprise is a professional, first class contractor. The workmen who performed the work, most of whom are employees of Enterprise, knew what they were doing, were respectful of me and my family, did quality work and cleaned-up at the end of each work day. I don't expect them to be the cheapest but I do expect top performance and quality workmanship from them and have yet to be disappointed! If you want the job done right, go with Enterprise!!

In a nutshell, it was a Dr. Jeckyl and Mr. Hyde experience! During our initial conversations, they were all wonderful--available any time we needed, overly friendly, and kept telling us how much they wanted our business. Andy (owner/president) and Scott (salesman) offered the sun, moon, and stars. Scott came out to our home several times to measure and provide samples, etc. Prior to signing the contract, I explained to Enterprise that we were on a very tight budget. Although they came down on price a little, we were still a little higher than we wanted to be. Scott promised up and down that there would be no surprises and no additional costs. Period. So, we signed. Once the contract was signed, everything changed--they were difficult to get hold of and many of the "promises" told to us never really came to fruition. The problems really began when they discovered they allegedly measured our countertops incorrectly (they were off by 50%!!). Although Scott measured the countertops several times prior to writing out the contract, somehow they claimed the measurements were off and it would cost an additional $500 to finish the job. Now, things may have been a bit complicated because we also inquired as to how much it would cost to add a lip to the island to allow for stools, but even without the extra counter space, we were told that they would not continue working on our kitchen until we paid the $500 for the mis-measured countertops. I was frustrated. I again reminded them that we were promised there would not be additional costs, period. In fact, it is not like our kitchen changed sizes so I was baffled as to how this could have happened. How could they have mis-measured the countertops by so much? I asked to see a template of the countertops. Now I think my request to see the template and the measurements was extremely reasonable. Maybe they are used to people just paying, but $500 is a lot of money. So I wanted justification. In response to my request, they pulled the team out and completely shut down work on the kitchen. In essence, my kitchen was gutted, completely unusable, and was held in hostage unless we would pay the $500. Instead of showing us the template, Mr. Greg Mullin was rude, angry and adamant that he be paid and he be paid now. I went to his office during regular business hours to ask once again for a template, and instead of showing me a template he yelled at both me and my wife telling us we were flat out rude for showing up at his office (DURING REGULAR BUSINESS HOURS) without an appointment. He slammed his fist on the table and demanded we pay the $500 no more questions asked. He said something to the affect of it being an "inconsequential" sum of money and I was disrespecting his time by disputing it. Well, $500 will feed my family for one month...so it is a lot of money to ME. I am the customer, aren't I? Clearly, Mr. Mullen did not see it this way. Rather than focusing on the issue at hand, he also went on a rampage telling us how we had old pipes that broke during installation (in other words, THEY broke 2 pipes and were somehow telling us that it was our fault), that he had to have the plumber fix himself. He told us that our little small-priced job was something the company doesn't even usually take. The way we were treated and what he was saying to us (well, yelling at us) was basically he could care less about our concerns or our satisfaction. He wanted his money and he wanted us to go away. I had a problem paying $500 without justification so after some back and forth email and phone exchanges (where he accused me of "obfuscating" the project), he finally relented and said we would have to drive to Springfield ourselves to meet with the granite guy to see the measurements. We went out on a Saturday, dragging our two young children (3 years old and 6 years old) 45 minutes to see the template to learn that we were basically paying for our countertops + scraps. Again, this was not what we expected and it was a bit frustrating....but after feeling bullied and a bit exhausted, we relented and agreed to pay the $500 to just get our kitchen back. I would also add that Mr. Greg Mullen spoke very rudely to my wife telling her that I (her husband) was the bad guy, that he was planning on charging us an additional $300 re-deployment fee to send the crew back and that we had no respect for his time. (At the end of the day, despite threatening us, he did not actually charge us this extra $300). You know, we work very hard for our money. When we give a company thousands and thousands of dollars, we want to be treated with some dignity and respect. This process from start to finish was terrible. We were treated extremely badly and disrespectfully, especially by Mr. Greg Mullen. He really needs a lesson on customer service and basic human decency. I have so many other comments that I do not even know where to begin. I want to add, however, that I raised all my comments, questions and concerns with Scott before signing the contract, and in fact wrote the questions in the margins of the contract. They did a poor job setting expectations correctly and living up to their promises. What's worse, they treated us so poorly and bullied us so badly that we felt we had to choose our battles. Instead of being 100% satisfied with the quality of the installation, we let a lot of things go because we didn't want to be abused or yelled at by Mr. Mullen anymore. The cabinet doors stick a little, there's some goop in the sink that shouldn't be there, but we don't feel comfortable complaining to them about it because they were so mean, rude and abusive to us. Well...more specifically, Mr. Greg Mullen was. They said the project would only take one week, and it took much, much longer than that. The only answer I ever received from any of them "I'm sorry you feel that way." That's it! They completely had us over a barrel and they knew it! They made our kitchen completely unusable, then demanded more money knowing we would pay. We have 2 small boys and had to eat out every meal for a week because we didn't have electricity, water (or a sink for that matter), or any way of cooking and preparing food in the kitchen! Other inaccuracies they told us (Scott and Andy): They would get permits to pull the gas stove, but that didn't happen They only used Master plumbers for all plumbing work--but the guy that came out was not a Master plumber! They only use master electricians when removing/replacing electrical outlets--this was all done by the same carpenter that was trimming the wood and installing the cabinets--not an electrician at all! We were told they would fix and touch up any damaged paint, they damages several areas of the walls then I was told that repairing this damage was not part of the contract! They also broke 2 pipes when they removed the sink which they did replace at their cost, but Greg was so angry at us for that he literally shouted at us and blamed us and the home builder for having cheap plastic pipes! When they installed the dishwasher the first time, they literally just slid it into the opening, they didn't secure it at all! They cam back again to secure it and had it sticking out 3 inches from under the counters! I refused to sign the paperwork that the job was completed until they fixed its placement. it shouldn't take anyone 3 attempts to install a dishwasher! I have saved the emails from Greg accusing me of "obfuscating" when all I wanted was for them to complete the job. Please do your homework and check the contract with these guys, but I would recommend using almost anyone but them! They were not the least expensive by any means; we thought we were paying a premium to not have to deal with these issues--save your money and use another company! I am planning to also file this with the State of VA Attorney General's office and the BBB. Finally, I want to tell the WORLD that these guys have threatened to SUE us for posting this Angie's List review. Mr. Greg Mullen sent me and my wife an email and a certified letter indicating he will pursue legal proceedings if we do not take this review down. Whether he does or not, you all should know that this threat happened. And stay tuned...I will update as appropriate. Mr. Mullen never called us or otherwise contacted us to reconcile our grievances or otherwise discuss our negative experience with them. Rather, the only communication with him since he got all our money is a threat to sue.

Contacted Enterprise to get a quote on our kitchen rehab. The owner Andy and interior designer Donna came to visit our house and talked to us about what we wanted and how that could be accomplished. We asked for hardwood floors in the kitchen to match the existing hardwood ; tile in the sun room and laundry room, granite countertops, new lighting, new appliance installation, and relocating the island. We were very excited, especially because of Andy's extensive portfolio of beautiful work. When Donna presented the proposal, it had a base price of $16,965 with many options that brought the total almost to $26,000, we felt the price was a little high but were impressed enough with their experience that we were willing to pay the extra $$. We had a couple of concerns with their proposal. First, they only offered us a choice of three types of hardwood flooring and when approached about matching, Donna indicated that she was not going to try to match the existing one but will choose one that will "flow" well, I asked to see samples so I know what I am getting before we sign anything, she asked me to go the the website and see them there. I was not to happy about this as I know that colors on the computer depend on you monitor.. Second, the granite - the contract indicated four colors of granite to choose from - but again, no samples of colors were provided. We went to Home Depot to look at them, we were able to see three of the four at Home Depot and one on the internet - wich will probably be different in person anyway. We did not like the three we saw as we felt they were either too dark or too bland. We thought that if one of the three hardwoods they offered was a pretty good match for our existing floors, I could go find the fourth choice somewhere and see if we liked that one. However, later in the week, we received an email indicating that the proposal they presented to us had a mistake of $3,500 in their base price, bringing the total to $20,465. There were no explanations about where the mistake was made. With this increase and their limited choices of flooring and granite, we felt this is not the contractor for us.

They were a recommendation from my realtor and I have used them a couple of times now and I really like them. They are very responsive. I call these guys or try to get them to come out. They come out and do the estimate, after that they come out and get the work done. They want to do the work right away. He is always looking for more work so when I call him about one job, I know he's going to come out and tell me everything else that's wrong with the house. I don't mind that because I can get things done at the same time. I would use them again in the future.

Enterprise Contracting is our favorite (only) contractor. We continue to recommend Enterprise Contracting to our friends with total security that they will do spectacular work for them. If you are looking for a quality contractor, you should not hesitate to contact Enterprise Contracting Services.

Sales team was responsive and professional. Materials came in on time. However, the installers were messy and left debris in the yard. Also, the installers dragged out the project for weeks with odds and ends that needed completing. Very quick to bill, even though work was not complete. Finished job looks good and have received compliments on the work from neighbors, but would probably not use them again due to issues explained above.

After placing our initial request for an estimate, it took Enterprise several days to follow-up and schedule an appointment. During the verbal estimate, their price quote was high in comparison to other quotes we have received. After taking time from work to meet with their representative in the morning over two weeks ago, we have never received a written estimate as promised. In addition, we have received no follow-up communication to update on the status of our quote or reason for delay.

Terrible. Work took much longer than estimated and prices came in higher - READ THE FINE PRINT. Measurements were incorrect so we had to return and buy new appliances. Measurements on floors and walls was incorrect, forcing me to come home from work to make new decisions in a quick timeframe. Cabinet sample was a totally different color than the cabinets installed. Too many issues to mention. Would not recommend this company.