Craft Kitchen & Bath

We picked Craft to remodel our floors, kitchen and master bathroom because Michael Vonal is THE BEST designer, and they have a great selection of products. Michael is attentive, knowledgeable, professional, helpful and fun. He listens to what you want and designs the kitchen or bathroom that meets all your needs. Alex managed our floor and kitchen project, and Angel managed our bathroom project. They’re trustworthy, work hard, and they take pride in their work and craftsmanship. I highly recommend Craft, and we’ll definitely use them again in the future if needed.

If you are planning on renovating a bathroom to, we strongly recommend Craft Kitchen and Bath. We just completed a total overhaul of our master bathroom and the first floor powder room. The project, start to finish, greatly exceeded our expectations. Our experience with their Senior Designer, Mike Vonal, was phenomenal. He was instrumental in capturing our thoughts and ideas and made sure that everything was done perfectly, down to the smallest detail. The Project Coordinator, Fatih Kutay, kept the schedule on track, ensured on-time delivery of the many ordered items, and facilitated the communication between us and the rest of the team. Craft Kitchen and Bath has exceptional talent in carpentry, electrical work, and plumbing. The construction team, led by Angel Arce, attended to detail, ensured quality in their work, and maintained project schedule. They were very mindful of our schedule and our use of the rest of the house. We are thrilled with the quality of Craft Kitchen and Bath’s work and the level of service they delivered on the renovation of our bathrooms.

We worked with Craft Kitchen and Bath to renovate both of the bathrooms in our town house. Our designer, Michael, was very helpful and knowledgeable, assisting us with all the decisions, trade-offs, etc. that we needed to make. His design ideas added a great deal to the end-product, helping to increase the "wow factor". The installation crew was very meticulous and obviously cared a lot about their work. They were also very considerate, cleaning up on a daily basis. We are very pleased with Craft Kitchen and Bath and would definitely recommend them to others.

I found Mike, Sam and the team to be very professional and concerned that I was pleased with the results. Craft designer Mike Vonal was especially helpful with planning and choice of cabinets and hardware. i LOVE my new kitchen.

Reckless, sloppy and poor management!!! We chose Craft Kitchen and Bath to renovate our kitchen in May 2021. The work their subcontractor did was reckless, sloppy and poorly managed. I would never hire them again. The subcontractor who did most of the work consisted of two guys nicknamed “Alex” and “Dash”. (Alex told us the two of them were from Mongolia and their real names were very hard to pronounce.) Dash couldn’t speak English and Alex pretended to not understand English sometimes when questioned about some of his workmanship. Alex claimed he was a licensed electrician, and he did all the electrical work, but the County inspector doubted he was. In summary, the most egregious things that occurred during our project……. the subcontractor dented our new stainless steel refrigerator while working, and then tried to deny it. They used our stainless steel stove as a workbench and scratched it. Initially, and until I demanded, they did not protect the existing tile floor, even though the Contract required it. Their drywall work and painting was terrible, and they never finished it properly according to Contract specifications. (My wife and I had to sand their drywall patches and re-paint the entire kitchen - walls and trim.) Their trim work (shoe molding, toe kick panels, light fixtures and other visible trim work) was sloppy and poorly finished, relying on gobs of caulking to fill and hide things. And some other work was never even done. And be forewarned, even though Michael Vonal, the salesman/designer was enthusiastic, friendly and very responsive during the sales and design phase, he pretty much terminated any oversight of the project once construction got started. Contrary to what he told us before we signed the Contract, he relinquished supervision of the project to “Sam”, who we were told was new at this work. Although Sam was a nice, friendly guy, as the “project supervisor” he only appeared on site about five times during the project to do any “supervision”. Even when he did appear, and I asked him to instruct Alex and Dash to do, or correct, something, they would argue with him and typically overrule him. After 15 days of working over the course of 4 weeks (the balance of days the subcontractor didn't show up -- claiming they had to work on other projects) much to our astonishment, Sam declared they were “done” and would be leaving that afternoon. I mentioned to Sam that many things were still not completed, or needed to be fixed and he said “you better point out those things to Alex and Dash before they leave, as it is really difficult to get them to come back”. After I had to act as the “supervisor” to get a few things fixed or completed in the time remaining, Sam, Alex and Dash departed the job. Given the unexpected cessation of work, the sloppy, poor quality workmanship and things left undone, after preparing and sending Craft an extensive written summary and pictures, we told Sam, Michael Vonal and Frank Aksoy (the owner) that Craft needed to send a different, better crew to fix and finish all the work. Two days later, Michael Vonal stopped by to inspect the work first hand and agreed things were not good, promising to get everything corrected. But by August, Craft had never returned to finish our project, so we were forced to declare a Breach of Contract and withheld the final payment for resources to be able to get the refrigerator repaired and the project completed. The attached pictures highlight some of the poor quality workmanship and sloppiness including; sloppy finish work and painting, use of stove as a workbench, unsafe exhaust fan wiring, sloppy trim work, unacceptable finishing work, painted tile floor, unprotected floor, cigarette butts in yard, and splattered paint on driveway where they cleaned out paint brushes. A sad, very sad performance by Craft Kitchen and Bath. William Swietlik Update as of 2/22/2022: On Jan. 6, 2022, I posted a review of Craft Kitchen and Bath, giving them two stars for reckless, sloppy work and poor quality management. My review was comprehensive, accurate and truthful and included numerous photos showing the poor quality results. Then just recently, I noticed that Craft Kitchen and Bath provided a response to my review, using the same standard paragraph, they have used for other negative reviews. Here it is: "Service Provider Response: Dear Customer, We apologize if our designer made you feel this way. Excellent customer service is the backbone of our company and we have always held all our employees up to these standards. While we have started an investigation into this situation, we promise you that we will address it so that anything remotely close doesn't repeat again. If you're willing to talk further, please do let us know. Best Regards." Everyone needs to understand that this is complete bull.... After my review was posted, Craft never contacted me as they imply in their response, no investigation has been conducted to my knowledge, nothing has been resolved, and no customer satisfaction has been provided. The designer didn't make me feel angry! Their lousy work did!! And, in fact they appear to have repeated their typical lousy performance on other customers jobs as well, given subsequent reviews that have been posted. What a lie....."promise me that they will address it"? They haven't addressed anything to this point (now 8 months later), and had over three months to do so in June, July and August 2021 when the job was recent. In reality, they simply walked away from the job in August 2021 and had no intention of doing anything to provide "excellent customer service". I had to spend more money to get the job finished and fixed. Again, another example by Craft of total insincerity and deception by posting such a Response.

I had a fabulous experience with Craft Kitchen & Bath when I had two bathrooms remodeled in August 2021. An estimate was provided within 24 hours, the salesman was communicative and responsive, and the designers were knowledgeable and very helpful. The work crew showed up as scheduled and put in full days, and their supervisor stopped by the job site on a regular basis and answered my questions. I will definitely use Craft again for my next home project!

Total service from start to finish was excellent and price was great. Wife has over 20 years working with a new home builder and is familiar with equivalent type projects. Work was done promptly done and with little inconvenience. There was a wide choice of materials and design. Would definitely recommend to others.

I worked with Nina and Frank to remodel my kitchen and I could not be happier. The team was very professional and everything was completed on time. I would certainly use this company in the future.

Craft began my 3 week bathroom remodel in January 2020. Now, 8 months later, the work is still not complete. Working with Craft has been an absolute nightmare. Craft scratched my new bathtub, installed my shower doors backwards and at different heights so the doors would not close, four of the faucets they installed leaked, and the marble shower floor had so many cracks and scratches it had to be totally replaced. To make matters worse, Craft initially denied there was a problem and Jose Arias, the foreman told me that "marble is a soft stone and you have to expect scratches and cracks after it is installed." Jose then threatened not to make the necessary repairs unless I paid him an additional $1,500. Next, Craft stained my bathroom floor tiles with sealant and, after four attempts they have been unable to remove the stains. In addition, the grout on the floor and in the corners of the shower walls have a growing number of cracks. Two independent contractors have evaluated the issues with the floor and shower walls. Both concluded that Craft improperly installed the floor and recommended it be replaced. The contractors also explained that Craft had improperly used grout in the corners of the shower, rather than flexible caulking which is the industry standard. Frank Aksoy, Craft's project manager has told me that "the small spots do not prevent you from using your bathroom" and he is done making any additional repairs. After all of the issues I have had with Craft, I wondered why Craft appeared to receive so many positive reviews online. That question was answered when I saw that Frank Aksoy had been writing glowing reviews for Craft on both Google and Houzz. This is obviously dishonest and enethical, but based on my experience it is consistent with the way Craft conducts business.

After interviewing several places, I found myself most satisfied with the team at Craft Kitchen and Bath Shop in Chantilly. I worked with Frank on a full bathroom remodel, and she designed us the bathroom of our dreams! The team was very professional, communicative and understanding. I very much recommend this team if you are considering a renovation!

Craft Kitchen & Bath remodeled my master bathroom in Jan 2019 and they did a great job. The price was fair and the work was done with attention to details. One of the faucet had manufacturing defects after few months and they worked with vendor and replaced it as part of their warranty. I would consider them again for future projects. BP - Reston, VA

We recently had our kitchen remodeled by Craft Kitchen & Bath and could not be happier. From our first visit to completion, we so pleased with everyone we dealt with. Michael and Kate were our designers. They listened to us, made great suggestions and created beautiful and clever designs. We live in a townhouse and only had a 10 x 12 kitchen, but they came up with a gorgeous plan for our kitchen. Frank was our project manager and was always available for questions and replied quickly. Andrew and Brian were the rest of the great crew. We can't say enough about Brian and his craftsmanship. We love our new kitchen and would highly recommend Craft Kitchen & Bath for any remodeling project. Joe and Kathleen Barden

We are so pleased by the transformation of our bathroom by Mike Vonal and his team at Craft Kitchen and Bath! Mike listened to our needs and designed the room with attention to every detail. He provided guidance on selection of materials based on our needs and budget and monitored the work daily. The installation team protected carpets and stairs, left a clean area each day, were professional and courteous, and performed the work efficiently.

It went very well. I was happy with the work that they did. They cleaned up every day and the end result was great.

It was beautiful, everything was perfect and we had a gorgeous master bathroom.

Amazing transformation! I had the unfortunate experience of my husband's sudden and untimely passing with two bathrooms and a master closet completely gutted. Not knowing the 1st thing about a renovation project, I sourced 5 firms to finish a gutted mess. Nate Ayala proved to be a highly regarded resource and professional to guide me through uncharted waters. He was responsive, made great suggestions and incredibly helpful and professional. His team was wonderful to work with, and the results are outstanding!

We’d used Craft Kitchen and Bath for a kitchen remodel last year and didn’t hesitate to contact them again for the bathroom remodel. Michael came up with a great design and is very easy to work with. The day to day crew of David and Tommy were so professional and extremely skilled. Everyone worked hard to ensure our bathroom was usable by Christmas!

Craft did a terrific job redoing my hallway bathroom and I was impressed with the efficiency, communication and quality of the work.. First, Michael came over to give me an estimate and that weekend we met him at Craft’s showroom in Chantilly to pick out all the fixtures. Craft said it would take about a month to do the job, and it did. The workers took out all the old fixtures and tiles and Brendan from Craft came over and hauled everything away in Craft’s truck. Ron, the project manager, was always just a text away to answer any questions. He was very helpful suggesting the colors for the grout and also the handles for the vanity. Craft did a good covering all the floors to help minimize all the dust. One suggestion to Craft, at the end of each week, vacuum up all the dust that accumulates on the coverings because over a month’s time, a lot of dust collects. Once the bathroom was stripped bare, Jose, a meticulous craftsman and a very nice man, put in all the new fixtures, tiles, toilet, lights, and also put a fresh coat of paint on the bathroom. It looks fabulous. A week after the work was done, there was a very small leak coming from the toilet tank and Craft immediately responded and Jose came over and fixed it. Overall, a very good experience, and I will be using Craft for future work.

We contracted with Craft Kitchen and Bath in January 2018 to renovate our Master Bath. It is now July 2018 and we still have an unusable bathroom. There are numerous items on the punch list, however, the most important (right now) are: 1) the shower is not usable because the niche is not installed (wood visible) and 2) the vanity sink/countertop is not installed making it unusable. So, unless you have plenty of time (delay after delay) and money, you may want to consider another company for your renovation project. We sure wish we had!

Craft gave us a more than fair price estimate, they stuck to both the price and the time schedule. Work was completed within four weeks. Happy with the materials and the workmanship. Would definitely use Craft again and would not hesitate to refer others to Craft.

My husband and I could not recommend a better remodeling company than Craft. Simply put, they are the best. We decided to conduct a massive renovation in the summer of 2018 during the last two months of my pregnancy. We spent months researching contractors, only to conclude that Craft is the most affordable and reliable with the most quality work product. Frank, Michael, and the crew (John and Alex) were beyond phenomenal. Craft renovated our kitchen, laundry room, powder room, and master bathroom. The project took one month longer than anticipated to complete, due in part to changes we requested as well as some delays on Craft’s end. With that said, the entire project was completed in two months and on budget. That is an unbelievable! We have heard horror stories from friends who are still under renovation many months after promised deadlines from other companies. Craft accommodated every change we requested and with beautiful execution. The onsite crew was professional, kind, communicative, and thorough. They executed the plan skillfully and perfectly. We did experience some communication delays with the project managers and had to follow up a few times to get some projects completed. Ultimately, Craft responded to everything in accordance with our wishes. Misunderstandings and unmet expectations can occur with any service provider. What matters most is how they respond to you when those situations do arise. Craft treated us professionally with every change request and they always accommodated us. In other words, they treated us like valued customers (even if we were the ones being difficult). We could not say enough about Craft and their team. We would 100% hire them again in the future.

Frank, Noelia and the entire team at Craft Kitchens and Baths is absolutely top notch! Our new kitchen started with the design. Noelia Bustamante listened to our ideas and worked (seemingly effortlessly) to incorporate them into her design plans. She made many small and significant revisions and additions to the plan as our vision came into sharp focus. She is an outstanding designer and a joy to work with! Frank is a wonderful leader of his team of real professionals. When we were all set with cabinet and countertop selections, Frank made certain we were confident in our choices. He went above and beyond the language in his contract, allowing us to substitute another provider's countertops that were our first choice. And Eddie, our installation team leader was fabulous! Every request we made was happily included in the installation. Frank followed up with great service to each and every post installation request we made. This company gave us great guidance on the best products for our project. They ordered and delivered the cabinets, lighting, tiles, and trims in the time frame promised and within the budget we agreed to. This is company if you're looking for great service!

Craft Kitchen and Design is a top notch design and remodel venue. Noelia Bustamante assisted us with designing and selecting material for a complete kitchen renovation. She was always accommodating, professional, encouraging, creative, and responsive to our every need, concern, or request, as well as, our budget. She has exceptional taste so trust her recommendations! The contractor crew was amazing and well-skilled. They were always careful to check with us any time they had a question to be sure things were completed just as we wanted them. The manager, Frank Askoy, was exceptional in addressing any issue, concern, or request we had throughout the entire remodel process. The entire staff at Craft were courteous and personable from start to finish of our project.

Excellent. We hired Craft Kitchen and Bath to completely gut and remodel are Kitchen in Centreville. They gave us a three-week timeline and we gave them a budget that they were able to stay under and finish the job ahead of schedule. The materials were all top quality and chosen from their showroom. (very nice showroom too) Our designer, Kate Askoy, was amazing to work with. She was able to whip up a 3D modeled design which really brought our vision to life. She was very knowledgeable, pleasant and always easy to get ahold of. She handled all of our requests and questions quickly & professionally. The crew was always very nice respectful, clean, and on time. Since this was our first major remodel and we have two small children we were concerned about the mess and the not having a kitchen for several weeks but the fact that they stayed on time and worked cleanly really made it painless process for us. They had no problem even coming back for late punch list items at all, and completed them to our satisfaction. Any time you lay down serious money you want to make sure you are getting the best service, deal, and materials - they even worked a payment schedule that we were comfortable with as well, and that put them over the top for other bids we received. We'd definitely recommend Craft Kitchen and Bath to absolutely everybody we talk to and can't believe this kitchen is ours! check out the before/after photos:

Imagine this...you decide to remodel your kitchen. You go on Angie's list and find an A company. You think you are in great hands, then your designer comes out TWICE to measure and does it wrong TWICE! We had to wait for the correct sized cabinets to be ordered. This caused delays to our reno by weeks. In response to the incorrect measurements (a very crucial part of design one would think) the "designer" has the nerve to say "having the sink cabinet a few inches off window center is not a major issue". Then when we received the final bill, my husband called the owner to ask about what kind of compensation we would receive. When my husband said his offer was not a fair compensation, the owner started yelling and threatened to send us to collections and put a lien on our house. We will never ever, ever use this company again. Check their reviews with the Better Business Bureau and proceed with caution.