California Closets of Greater Washington DC

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designed, fab and install closet

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I would use this company in the near future.

They arrived on time and took accurate measurements. They had a great presentation of what the closets would look like after they were done. I would recommend them if the person purchasing them understood the closet were wall hung not floor standing. We were told they were going to be floor standing, but they were not. We were happy though overall with the work.

It was a happy experience. She worked up several different graphic designs for possibilities. The graphics on the computer provided a great visual and understanding of the work to be performed. We found the price to be very fair. She was very good at advising us about the work and she had an aesthetic that I really like. She had excellent designs and is very knowledgeable in her field. We felt Amy did a good job. We will use this company in the future.

Service fell apart at the end, and it seems to stem from the manager there. We contacted them to design and install a new home office, after seeing a great design in an ad. The designer, Jean, came out right away and very quickly (within an hour) had measured things and sketched out a plan that seemed good. Over the next 2 weeks, she was responsive about tweaking it. The plan came to $17,500, but we liked it enough to pay our 1/2 deposit, and wait the estimated 2-4 weeks for an estimated installation date of 11/7, a Monday. We were told they'd contact us closer to installation to schedule a time. Jean said that they install in a finished room, that is, all the painting should be done, the outlets and switches should be in place. The Thursday morning before, our contractor (who had gutted the room and rewired and drywalled it), said he'd like to leave early that day so he could leave Friday for a weekend away for his High School Reunion. That meant the room would be done maybe Wednesday (11/9), but more likely Thursday. No problem, I thought. I emailed Jean and asked to push the installation back a few days to Thursday. Later in the day (after the contractor was already gone), I received a terse email saying if we delayed at all from Monday, they would impose (as per our contract) a 10% and quot;cancellation feeand quot;, or $1750! We explained that we just needed a few days and had some back and forth emails and calls. We even offered to wait a few weeks to be put on the schedule later, so as not to delay anyone else. The and quot;bestand quot; the manager would offer was waiving the fee is we signed a contract to do another project, and put down another 50% deposit. Sheesh. Instead, I spent the weekend spackling, sanding, priming and painting, and was ready (barely) by 8am Monday. In all my years of working with contractors, I've never encountered such inflexibility. Needless to say, I wouldn't do another project with them. Too much can go wrong (sick kid? sudden work travel?) that could require last-minute juggling, and a 10% penalty is too steep.

We had a very difficult time with this business. We asked for a design of two closets in August and have had to negotiate many times to have them finished. It has been a very long and expensive process. Installers came to our house 4 times over the last 3 months. At this point, I am giving up. The designer did not provide good customer service. The designer was not responsive after my initial payment was made. The design that was installed did not have everything that was promised - and then we had to fight to obtain the missing items by making many phone calls and writing emails. The installers have also told us they cannot get in touch with the designer. Installation was no better. The installers destroyed our walls, even creating large holes in the pantry wall. And each installer has commented on the poor job done by the previous installer. In fact, our handyman was there when the final installer came and he questioned the poor work even as the installer was doing it. The installer said California Closets does not give installers the quality tools and materials that should be used. Installers blame the designer and the designer blamed the installers. Central management has also not been responsive, despite me sending them examples of my repeated email attempts. It is beyond frustrating as a customer.

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They were very fast. They were very responsive. I liked their design. The lady who came to talk to me about the job was also nice. I would use their services in the future too.

I was very happy with the design and installation of the closets, as well as the quality of the product. I would definitely use their services again.

CALIFORNIA CLOSETS was excellent. They worked with us on a design. They came in on time, did the work, and left with no problems. They were professional and got the job done right.

They were outstanding. They would get A+ in everything. I would recommend them. They did superior work and they were just fantastic. They were professional. They came promptly, cleaned up and did an outstanding job. We had actually 8 estimates for that job and their price was not in the middle; but slightly above the middle. Their work was outstanding and superior. I have recommended them to my daughter and they were hired to do the job for them.

The company installed the closets and office over a 2 day period which included a Saturday - definitely helpful so we could be at home while they were there. The closets and office are amazing. My clothes have never been so organized and the design was tailored to my wardrobe including room for 40 pairs of shoes! I would definitely use them again!

They were very professional. The salesperson that came out was wonderful, the estimate was just too high.

Spent over 2 hrs as rep measured, designed, etc for closet and den systems. Promised an email quote w/in 2 days, almost 2 weeks later (after another call) received a voicemail that she was swamped but would have something soon. Called back, reminded her to email quote. She called again, left message that she had the quote and would come by when convenient. Called her again, left message that we wanted to see the quote via email as promised. Never heard from her again. We'll have the work done but NOT from this company!

Our experience was quite good. The designer we worked with was very professional and punctual. They are very courteous. I liked the responsiveness of the designer. I love how professional they are, they return answers well.

The closets were finished in about four and a half hours. Richard cleaned up thoroughly and went over the check list with me to be certain I was satisfied with the work. He did a great job. The closets are perfect and functional.